DISH Network
Reviews and Complaints

My family are huge Atlanta Braves fans, and we watch every game on Fox Sports. Why was the channel dropped suddenly? Who do we need to contact to get the channel back? It is very annoying to pay so much money to a service, only to have the services change after we have committed to it. Please let me know who to contact about this issue. Thank you for your attention to this matter.

I called dish network to complain about loosing fox and cbs channels. the first time i was told it would take 33 mins before someone would answer it 45 mins told the operator my problem she said she would give me 1 mths motorsports for free i said i did not want that and i wanted to speak to someone in retinsen dept put me on hold for 10 mins and then hung up on me. i called back and recording stated it would be 35 mins before i could talk to someone i waited for 1 hr and 45 mins then got hung up on again i called back and the recording stated that they were closed to call back later i am a 16 years coustomer and this is the way i was treated i just up graded to the hopper system if i had known that they were in talks with fox and cbs and that i would loose them within a month i would have gone with another carrier bad service no customer service no wonder they are looseing coustomers

I had a new roof put on and the dish lost connection with the satellite. I called as soon as I returned home. I was told I should have called sooner and it would be 3 weeks before a technician could come to my home. I complained and they moved it up to 6 days. This is unacceptable! I have been with Dish network for 20+ years and this is the customer service I get for my loyalty? I know if I was a new customer wanting installation it wouldn't be this kind of delay.
I called a few weeks ago about getting the Joeys upgraded to 4K and was told it would be $150.00 per Joey and a new 2 year contract. Again unacceptable!
I am now looking at 6 days of no TV service because Dish network can't take the time to take care of a long-standing loyal customer.
Dish network does not recognize loyal customers, all Dish seems to be concerned about is new customers and locking them into a 2 year contract.
I am a very disappointed and dissatisfied 20+ year customer!

Trisha shambles

See below all the emails I sent to Mr. McPhail. I do not know whether or not I will have you TV service upon my return from vacation.

cPhaul, John
Tue 5/14/2019 3:37 PM
The DISH Pause will be in effect on May 29. Please let me know if that needs to be changed.

John McPhaul

Corporate Case Manager|Executive Escalation Team

Direct: 720.514.7262|P.O. Box 9040, Littleton, CO 80160|john.mcphaul@dish.com

From: Guido Suter
Sent: Tuesday, May 14, 2019 4:28 PM
To: McPhaul, John
Subject: Re: Your DISH account - [protected]

This message originated outside of DISH and was sent by: [protected]@hotmail.com

Thank you, Mr. McPhaul. Please make sure that my pause is starting either on 5/28 or 29, 2019. I am no longer sure with all this back and forth chatting as to which date starting date was set. Either date will be OK.

As suggested by you I will contact you via email regarding the re-instatement date.

Kind regards,

​Guido Suter

37866 South Spoon Drive

Tucson, AZ 85739

​[protected]

From: McPhaul, John
Sent: Tuesday, May 14, 2019 3:22 PM
To: '[protected]@hotmail.com'
Subject: Your DISH account - [protected]

Mr. Suter,

Thank you for taking the time to discuss your account with me.

Per our conversation, I will request that the new customer promotional pricing is restored to your account when your DISH Pause ends.

As discussed, please contact me a few days prior to your return home so I can make sure everything is taken care of.

Please feel free to contact me at (720) 514-7262 with any questions or concerns, or simply reply to this email.

May your trip bring you joy and relaxation!

Sincerely,

John McPhaul

Corporate Case Manager|Executive Escalation Team

Direct: 720.514.7262|P.O. Box 9040, Littleton, CO 80160|john.mcphaul@dish.com

Here are my recent emails:

Guido Suter
Wed 7/24/2019 9:14 AM
John, For one reason or another I did not get a confirmation from you about the re-instatement date of my Dish TV service. Did you get my two emails? The date of the requested re-instatement date is getting very close to my return date and I wish to have TV service upon my return. Please take action. Thank you.

​Guido Suter
37866 South Spoon Drive
Tucson, AZ 85739
​[protected]

Guido Suter
Mon 7/22/2019 1:46 AM

So far I have not received a confirmation to my July 19 request. Please...
​Guido Suter
37866 South Spoon Drive
Tucson, AZ 85739
​[protected]
From: Guido Suter
Sent: Friday, July 19, 2019 12:35 AM
To: sales@orbitelcom.com
Subject: Re: Orbitel Seasonal Suspension

Please re-instate our internet and phone service as of July 28. Please confirm. Thank you.

​Guido Suter
37866 South Spoon Drive
Tucson, AZ 85739
​[protected]

From: sales@orbitelcom.com
Sent: Wednesday, May 1, 2019 10:10 AM
To: [protected]@hotmail.com
Subject: Orbitel Seasonal Suspension

Per your request your services has been scheduled to be placed on a
seasonal hold effect 5/30/19. The monthly rate while you're away will be
18.07 per month. Unfortunately we are unable to schedule a suspension and
a restore of services at the same time. You will need to contact us when
it closer to the time of your arrival, approximately a week or so in
advance. All services that are on seasonal rate will resume to normal rate
effective October 1st.

Thank You

When will I get a confirmation?

I was scheduled a installation for 7.25.19 between the hours of 12:00 p.m. and 5:00 p.m ... i received a call and text stating that someone would be out between those time...i waiting all day, i even missed my dr. Appt waiting on them...after i called later after 5...then they decide to tell me me that no one would be out today to install my service...thank you for the notification that I didn't receive...speaking to customer service which was no help at all...he tells me that other customers are more important then me... screw dish network...i would recommend them to my dog..

I live in Florence AZ and this problem just started, the commercials are very loud compared to the program. The volume increases about three times louder. It's happening on HGTV & FOX (Channel 10). My tv noise reduction is turned on in the settings, so I know that is not the reason this is happening. I thought this practice was stopped a number of years ago. It is really annoying and makes me not want to watch tv at all.

I want to voice my frustration with DISH for not having CBS anymore. We were offered a antenna, but can not record to dvr with it, so canceled having it installed.

We do not want to stream CBS . We would like to have it in with all of our channels and be able to watch and record it in full HD. We now watch 16 CBS shows. At this point if we can't have CBS, may not need the DISH service anymore. So sad. Can't say enough about how frustrated we are.

Last June 2018, I was told that I needed to upgrade my receiver because my current receiver was out dated. I told him that I didn't want to pay any extra fees so he said he would give me a discount of $25 each month for two years for the upgraded package. I only received one year. They say I have a contract and I want to leave dish because they are not fulfilling their promise of the two years discount. Also I was told I was blacklisted meaning I can never ever get any future discounts with Dish. When it was the customer reps that kept giving me all these discounts for almost ten years. Do not trust Dish reps, record your conversation. I also asked if I could get a copy of d recording of the conversation. They would not give me the copy.

I've tried different ways to keep our costs down. We originally switched to Dish because the cost was lower than DirectTV, but shortly after HBO & Cinemax was removed. I searched for different ways to find HBO & still keep our service with Dish. However, we have decided to go back to DirectTV because it has the programing we enjoy.

I should have read the contract more carefully, but the writing was too small and the language uncomprehensive. I believe it is unfair to charge a cancelation fee when we signed the contract you had additional channels (HBO, Cinemax) and we a leaving due to program changes.

We have been loyal customers for 13 years. We pay appox $200 per month for service. We struggle and juggle bills and use the extensions. In 13yrs, we have only had a interruption of serice for a couple hours due to a mix up. My issue is, we asked for 3days after the extension to pay. Now understand, that we do not call every month asking for "extra" extensions. It was just a timing thing for us. We have stuck with Dish through everything! Losing HBO, we lost AMC for awhile, our dvr fails to record half the time and failed to record the final show of our favorite series. We still stayed. I feel like we have been longtime, loyal customers and that should have been considered! We could easily cut our bill down by more than half. We could get a box or stick and have EVERY channel, but we stayed. We couldn't get the appreciation and courtesy of the "extra" extension? We will pay our final bill and move to something else, and this is sad. There will soon be a time when no one will need Dish network, you would think that they would care enough to keep the customers that would have been willing to stuck it out.
D & B Woolum

Sears years ago, my brother, Bernard Boatwright opened up a Dish account under my name spelled incorrectly Benny Boatwright. My biological name is Bennie Boatwright, Jr. He passed away last year, but a negative impact was put on my credit profiles.

A couple of weeks ago, I contacted customer servicein efforts to file a fraudulent report and spoke with one of the agents. I recovered the equipment from the garage and mailed it to Dish and was rewarded with a balance left of approx 65.00. I called and advised Dish and customer told me to pay the balance and the negative profile shall be removed from your credit profiles. I advised are you sure and they said they have problems resolved like this all the time. Ok I am trying to refin my house fir a sick relative to stay with me. I paid and she sent me a email with zero balance and said do you see my fraud investigation I mailed approx three weeks ago and she could not find it anywhere.

the customer service gave false information and the fraud report was not investigated. Really bad business. I was just trying to show the reason for the fraudulent activity and to have it removed from my credit profiles.

thank you
Bennie Boatwright, Jr
[protected]

copy sent to CEO of Dish and BBB

I worked there and I saw how they tacked on fees to customers unauthorized? I'm getting ready to sue them for wrongful termination? Worst company I ever been aware of and wish I hadn't. It's unreal! I have anxiety so bad, broken out in hives, have a startle reflex that meant gives me a heart attach. They stole my last week of health insurance which I had already paid for. That place is a nightmare. I'm trying to get them to pay workers comp but I have to get a lawyer. They never do the right thing. And the way they treat their customers will soon be all over the news. I have a lot to share and I'm going to share it! DISH CAN GO TO HELL!

My name is Jackie Whitaker. Dish Network has continually over charge my checking/debit account. Please credit to my checking account immediately.

7/5/19-$187.50
7/5/19-$20.00 check fee
7/5/19-$34.00 overdraft check fee
7/12/19-$20.00 check fee
7/12/19-$34.00 overdraft check fee

Total amount-$295.50

Sincerely
Jackie Whitaker
Contact number-[protected]

We have been satisfied DISH network customers for years with no problems or issues. However this spring/summer is a different story ! Two episodes of Dateline NBC & one movie, The Green Mile, did not record the entire show. The recording stops & goes to the screen asking to delete or start over. The end of these recording are not a separate entry in the list of recordings.

We are so ticked ! What is going on ?

I have had dish for years and I have never been unsatisfied until now. I have been lied to and feel like money was stolen from me. Dish workers do not document any notes per customer request or for Communicating with other coworkers. A recent associate hung up on me because I kept asking for a supervisor " I can do everything a supervisor can do their are not needed at this time." A associate made a promise and an agreement with me and now I'm being penalized for her mistakes. On 7/4/19 five days before my bill's due date I call and made a partial payment and verified with the customer service representative that my service would not be Interrupted multiple times. She placed me on hold and then returned to the call stating " your service will not be interrupted" I asked her to put notes on my account she assured she would. She told me that I could make my next payment on 7/19/19 and I had a 9 day extension period. She even upgraded my services. Please explain to me who pays a payment bill intentionally, expecting to be interrupted. No one. I now feel like she placed me on hold to pretend to speak with some just to take my money. She agreed to take a partial payment, and upgrade my package and promised that my service would not be interrupted and they were. I am furious and I should not be penalized for her mistakes. So I have requesting for the voice recording to be played by a supervisor and I would like to speak to a supervisor. Dish needs to make it clear to document notes for the customer and the associate because the communication is ineffective.

Charlie Ergen,

Whoever you have managing the training and day today customer support teams/departments should be terminated immediately. Your number1 ranking status is going to drop like a rock followed by stock value and then the board comes looking for you. I am a new customer of a few months and my Dish anywhere, one of the key reasons I switched from Direct Tv, has never worked. Not once. Your service teams are incompetent to assist me and 90% speak horrible English. I've rated you poorly on Google and will hit the other social and census takers ASAP. You have some really neat features that could put you firmly ahead of competition but you need to get your [censored] out of your office and see what is failing or get out and let someone else drive.

This driver passed 2 cars including myself with double solid lines we were traveling 45mph (the speed limit) and he still flew by no blinkers or anything after riding my bumper the entire way. Very rude. Not a good representation of your company. This happened on route 40 just before 7:30 we continued to follow behind the van and the driver pulled the same stunt with another car.

License plate is 277-a501
Company number is 48870

A technician from dish network came back to my house to bury the bright orange cable running in the back of my house to the front. Well he did a terrible job... he dug a tunnel 1 inch from where the cable was laying and took the grass and just put it on top of the cable...he didn't even pack it down ...the front yard looks OK but the side and back of my house look terrible...I would like for someone to please come out and fix this mess if you need any more info, I've got it ...pictures are attached

Brooke Kennedy
8191 East Milner Avenue
Terre Haute, IN. 47803
[protected]

On 6-14-19, I was visiting an elderly friend in Duluth Minnesota's Lakeside neighborhood. At about 16:00 hrs the doorbell rang and it was a young man from Perdue University claiming to be an intern for Dish Network and that he was doing a "survey". What he was actually doing was trying to get this elderly homeowner to subscribe to Dish. As I came out the front door, he asked me if I was a Dish Network customer and how I liked the service. When I mentioned that I had several complaints, he questioned me about them. Among the complaints was the fact that every six months, Dish automatically increases the cost of my premium movie channels and that I was not going to have to call and beg them for some phony special 6 month offers anymore and that the next time they increased the cost of these services they could just send me the boxes and Dish could have their equipment back. He also argued with me about Dish removing HBO & Cinemax. He said that you had not, when in fact you did and are still not offering them because you are in some kind of pissing contest with them. He said that it didn't matter because HBO had terrible ratings anyway. Since I believe that HBO & Cinemax are a very few of the channels that you offer worth watching, that it should be up to the customers to decide what they want to watch even if it means costing a few more bucks a month. A majority of your programming is useless junk. He told me that it doesn't work that way. He then proceeded to argue with me about signal loss during bad weather and told me that it was impossible since Dish merged with Amazon & Sprint and made " huge" upgrades to their satellites and told me that it was impossible for me to lose signal in wet, heavy snow because my dish is aimed at a 45 degree angle and that it was impossible for the snow to stick to it. Really?!? After several minutes of arguing, he called me an idiot, a liar, and said that I had no idea what I was talking about, among other insults too numerous to mention. He then proceeded to badger me about having AT&T for my cellphone service and that I should switch to Sprint. By this time, I had experienced way more than enough verbal abuse from this little snot nosed, preppy brat! He was lucky that I'm a non violent person or I would have tied him in a knots! As a parting shot, he pretty much chewed my [censored] for making him lose a potential customer, the elderly homeowner. I had to just turn around and walk away before something bad happened! I have been a Dish customer for 25 years, longer than that snot nosed brat has been around. I pretty much know how the system works there works and I'm not really happy about it. So, if this is the type of people that Dish hires as interns, it's probably time to shop around for a new service provider. I'm 66 years young and I've forgotten more than that little brat will ever know and I don't appreciate being talked to like that! I would think that some sort of discipline is in order for this person! He Dish? Are you LISTENING this time, or still not!

Sent from my iPad

I had a appointment scheduled with Dish on Saturday June 15 between 12-5, at 4:50pm, no one had called, texted emailed. I went on to MyDISH and chatted with a representative, who confirmed that no one would be at my house. The representative scheduled a new appointment for Monday, June 17 between 8-12. Monday, I find out that appointment does not exist, again no phone calls, texts, email, now I have a appointment for Tuesday June 18 between 8-9. I hope someone shows up for that. You would think if your a long time customer you would get treated better, I did receive a $10 credit for waiting all Saturday afternoon and again a bad appointment on Monday. So I guess to dish my time is worth $2/ hour to them, lower than minimum wage