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1.8 4 Reviews 1347 Complaints
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DISH Network Reviews 1351

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12:00 am EDT

DISH Network Supportive team and good career growth

I recently joined DISH as a customer service representative and my experience has been quite positive. The training was thorough, equipping me with the skills needed to handle various customer scenarios. My team is supportive and the management genuinely cares about our professional growth. The work environment is dynamic, which keeps things interesting. While the job can be challenging at times, especially during peak hours, the sense of accomplishment when resolving customer issues is rewarding. Overall, a good place to start or develop your career.

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DISH Network Being charged

I called to cancel my Dish and the guy I was speaking with gave me such a hard time. It took me over 30 min to get my service cancelled. He didn't want to cancel my service. Then he told me that it's going to cost me $20 to send the equipment back and he wants me to get up on the roof and take something off of the dish. I'm too old to be crawling around on the roof to get a part off the dish. Also I get a notice this morning that I'm being charged for 1 day of service even though I cancelled the day before my next billing cycle.

Recommendation: I would never recommend Dish and I was with them for over 15 years

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DISH Network Dish TV Gift Card

I switched from Directv to Dish responding to a DISH offer for a high dollar gift card and a 3 yr price freeze guarantee. After going through a lot of hoops and submitting my Directv bill DISH finally gave me a message my gift card would be mine after my first bill was paid. So now into several paid DISH bills and no gift card I keep contacting DISH to complain. Today I got as far as online chat with DISH and was told my case would be escallated and I would get an email as to what the resolution would be.

Then the rep told he would activate a premium service for a 30 day trial which I could cancel after the trial period. I told him " STOP DONT ACTIVATE ANYTHING SEND ME MY GIFT CARD". I see a lot of complaints here about DISH not making good on the gift card so I am beginning to believe the card offer was either a scam or since DISH is horrible financial shape simply isn't paying off on the gift card. Horrible company. Too much time and effort chasing the gift card.

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DISH Network Scam Artist

Dish Network offers packages that include local channels and offer this package for a time frame contract. They will keep the price the same, but may remove channels (local or others within the package). Dish will not remove the termination fee if the removal of channels does not meet with you. Once you agree to their service you are responsible for the termination fee. the are not honest!

Recommendation: Do not use DISH!

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Update by NO DISH Dave

Save money and improve viewing!

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Mike Carey
Mesa, US
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That is literally spelled out in theirs, and every single providers service agreement. You failing to spend the 2 minutes it takes to read and understand it, is more of a you issue.

DISH Network Complaints 1347

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I switched from Direct TV to Dish on October 24. Everything I am writing was recorded. My two items I wanted was local channels and access to the Golden State Warriors. I also stated that I do not have strong Wi-Fi where I live. The technician came the next day. The first thing he had to do was call and reorder the equipment because I received equipment...

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DISH Network Unauthorized Service

Called to have my service cut off on July 21st to have my service cut off. They cut it off on August 4th and on August 11th I go online to pay my final bill and they cut my service back on. I called to have it cut off again and they were rude and kept passing me to other customer service reps. They told me I agreed to another year of service, I DID NOT DO! now they cut my service off like I asked and now saying I owe them $119 for breaking my contract that I didn’t agree too!

Claimed loss: $119

Desired outcome: $200 for my time dealing with this mater!

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9:23 pm EST
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DISH Network Elderly mother, charged for ppv

My 82 year old mother was charged on Jan 3, 2024 for a PPV wrestling program I am positive that she did not order and she paid because the bill was due and my sister spoke to customer service and it was supposed to be taken care of but when she received her bill yesterday yet another 44.99 charge was on it for WWE Royal rumble, which again, she did NOT watch nor order

Claimed loss: $44.99 & $49.99

Desired outcome: Credit or refund for these charges

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Is DISH Network Legit?

DISH Network earns a trustworthiness rating of 74%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests DISH Network is generally legitimate and safe for transactions. However, with a resolved complaints rating of 20% we recommend that you stay careful. Before interacting with DISH Network, take the time to review customer feedback and the approach to resolving complaints.

We found clear and detailed contact information for DISH Network. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

DISH Network has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for jobs.dish.com can be seen as a positive aspect for DISH Network as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of DISH Network's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Jobs.dish.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • DISH Network has been found to only resolve 20% of 4 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • The presence of an iframe in jobs.dish.com, iframes can be used to embed malicious content, such as phishing pages or ads that contain malware, so it's important to be cautious when interacting with websites that use iframes.
  • Jobs.dish.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The jobs.dish.com may offer a niche product or service that is only of interest to a smaller audience.
  • If you purchased a website from DISH Network that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
  • We conducted a website analysis and found that the main website for DISH Network has a lower search engine ranking compared to similar websites in its industry. This could potentially indicate issues with the website's search engine optimization (SEO) and may affect its visibility and credibility online.
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I have been a faithful customer to Dish Network for nearly 8 years. My service was inadvertently interrupted during a period in which there was a billing dispute around April of 2023. The issue was finally resolved and credits were provided in order that I keep the rate for my Welcome Package. My card on file for debuting the monthly payment was compromised...

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8:09 pm EST

DISH Network dishtv "scrambled" channels

Just want to give you some constructive feedback.

We're in a hotel that uses dishtv. We/ve been here from Jan 25 until now, Feb 8.

I'm glad we got a chance to experience it. We will never get dishtv for our home. My biggest complaint is the number of times we have had "scrambled or weak signal" messages. Once the service was out all day.

I also don't like the way show, times, and channels are displayed. The channel number is far to the left, and by the time I have read the name of the show and the time, I can't see the channel.

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Mike Carey
Mesa, US
Feb 08, 2024 2:59 pm EST
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You are comparing a commercial setup to a residential setup. Hotels Dish is not the same as bars or homes. Also, the support for hotels accounts is through third parties, not through Dish.

Lastly, the message you mentioned is a TV specific message, not a Dish message. So, it sounds like the hotel you stayed at decided to save money and purchase inferior equipment across the board.

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2:42 pm EST
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DISH Network Your refurbished remote and lack of customer service.

You sent me a refurbished remote and I put all new batteries in it. It will not connect to the tv or receiver. I asked that you send a tech by to connect all this. You refuse to do so. Im having herniated disc surgery and recovery is 12 weeks. If you cant fix this issue, come and get this crap. I pay $1560 yearly so I can and will replace you.Acct. # isj7hglxxg83dbmjp and I will share with media.

Claimed loss: NO SERVICE IN BEDROOM

Desired outcome: SERVICE

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JAMES STREVEL
US
Feb 02, 2024 11:51 am EST
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Why dont the remotes sent work with your equipment? We have to operate the t v manually and we have to turn it off manually. Whats the answer to having a happy customer?

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Mike Carey
Mesa, US
Feb 02, 2024 12:41 pm EST
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There is never a guarantee that their equipment will work with third party equipment. The only guarantee is that it will work with theirs or be warrantied to work with theirs. Their remotes work with MOST 3rd party televisions.

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JAMES STREVEL
US
Feb 02, 2024 11:51 am EST
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EVEN with ALL new batteries, the lites on the remote STILL not work..

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Mike Carey
Mesa, US
Feb 02, 2024 12:39 pm EST
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So you have a defective remote. That’s an easy fix. They will order a new one. Sometimes, stuff happens, even to the most consistent of companies.

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Mike Carey
Mesa, US
Feb 01, 2024 10:15 pm EST
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They don’t send techs for remotes. They also do not send refurbished remotes, as remotes don’t need to ever be sent back.

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9:38 am EST
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DISH Network Boost Inifinite

Identity theft claim/fraud

Received a call Fri, Jan 5 said they were from Comcast Xfinity, said I needed new boxes to continue receiving tv service, just pay shipping handling of $20.

Jan 6 had $216 charge on my credit card

Jan 9 received package via UPS, from Boost Infinite

Jan 10 received call stating wrong package delivered, ups to deliver new label, I'm to return package

Jan 11 received phone call to install/activate phone service from Boost infinite. Told by this person not to give package to UPS, scam, they would send label for return. Told me to file fraud/identify theft claims, notify 4 credit bureaus.

Jan 11 UPS delivered label for return package, I declined based on above instructions.

Jan 11 received call from original person claiming they are real and 2nd person I talked to is scam. They want package back or I'll be charged $3500.

Claimed loss: Thus far, $216 charge on my credit card that I did not authorize.

Desired outcome: Want to return delivery to appropriate address and be done with this. I never ordered phone service nor tv service knowingly. Just want my life to go back to normal before the initial call.

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Update by nadine1125@sbcglobal.net
Jan 12, 2024 9:43 am EST

Have received numerous phone calls from initiator insisting I follow his instructions. I'm tired of this whole ordeal.

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1:31 pm EST
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A while back I agreed with one of your agents to pay 124.33 a month for our service. Shortly there after you started increasing the rates. I kept paying the 124.33 as agreed. Yesterday my wife told me that there was a message on the screen that you were going to cancel our service. I called and sat on hold for a long time, only to speak with someone in...

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On Dec 23 2023 I talked to Dish sales person about getting Dish. We agreed on a package and he told me I could try it for 15 days and if I wasn’t happy with it I could cancel without a problem. We were on a recorded line. He did not tell me there would be a termination fee after the 15 days he told me I could try. I called to cancel and was charged $480...

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6:33 pm EST
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I switched to dish network and was promised a $400 gift card which I never received. I called them and they said I had to pay the first bill which I had already done they then told me I would receive it in the next few days. I never received it and I called back again and they said I had to use it to pay my bill . Isaid OK do that.They did not apply...

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4:15 pm EST
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DISH Network Dish service

Called to cancel service as where my mother is moving to dosent allow dish service. After going around and around with customer srv and there wanting to just move service I was transferred to a supposedly manager. Gave me name as JAMES and id 9YF. James would cancel service but there was a ETF for doing this. Claiming my 90yr old mother had agreed to a contract in Aug. She never knowingly agreed to such and was put in this new contract unwillingly. Let alone she knew she would be moving within 3-4mths.

James was unwillingly going to help us.

Nor would he transfer us to someone who could help and would not provide information to how we could submit a complaint. He said it stops here with him. No one else could help with our request or issues.

I please need the ETF waived. It was never right to add it to this account. When it was unknowingly know was being added.

Desired outcome: ETF CORRECTED

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Mike Carey
Mesa, US
Dec 17, 2023 10:07 pm EST
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Everything you posted was conjecture. That’s not how contracts work.

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8:46 pm EST
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DISH Network Cancel

Hi, Dish Network charged me 265.00 for closing the account which is not in my name! When ask Dish to provide that information about the CC oh we don't that! So I'm out 265.00 now having to get many people looking into all this! I'm disabled having to deal with dishonesty This CC has never been used one time to pay them. So I call and check my balance and money was gone. No notice that the money was being withdrawn. Terrible company and now I see why so many lawsuits. Timothy L Bradley

Claimed loss: 265.00

Desired outcome: Refund

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Mike Carey
Mesa, US
Dec 01, 2023 8:28 pm EST
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It’s not the card that is used for billing that they charge. When you got service, or upgraded, they asked for a card to place on file. This would be stored to cover costs on your account, when you cancel, per the agreement. If you’re saying someone used your card to qualify for their Dish account, you need to file an identity theft afadavit. If you allowed someone to qualify with your card, then that argument is between you and that person.

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3:33 pm EST
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DISH Network Sign up and local networks in our area 89421

There seems to be a disconnect with dish tv cust. Service and when the installer tech arrives. Last time we had a dish tech here the set up sheet did not have what we had agreed to on the paper. So kicked the installer out.

Have direct tv and have had a price increase so looking at dish tv for a sign up but can't seem to get our local stations on paper, reno network and stations. Our zip is 89421 at 350 jaca rd. Had a phone call today with dish customer service and the person would not send me a agreed to sign up program sheet with local stations on it. Asked to send a usps letter or email on our agreement and was told could not do that and stated it would be a done deal if we get a invoice with an agreed to local stations and basic set up for $84.00 for one tv. Can't believe a word the cust. Service dept says. So have to have it in writing!

Desired outcome: Sign up with an agreed to local channels programing

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Mike Carey
Mesa, US
Dec 01, 2023 8:29 pm EST
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The agreement guarantees no channels, and locals are designated by the FCc. They can’t and won’t send you your request for those reasons. You can review the agreement online at their website.

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11:46 am EST
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DISH Network Cancelling channels

A short wile back dish suddenly stop televising the only fox affiliate in the area, meaning any sports on fox are no longer avqailaable. My bill did not go down when you reduced the channels I see, and why havnt there been a replacement? I want to see sports again! I have been without a fox affiliate for almost a year and complained before... Fix it

Claimed loss: NO FOX SPORTS ANYMORE, NO FOX AFFILIATE STATION NOW ON DISH

Desired outcome: ADD BACK FOX AFFILIATE FOR MY AREA 02816

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Mike Carey
Mesa, US
Nov 26, 2023 1:25 pm EST
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Your local Fox affiliate decided you don’t pay enough. Dish has told them you pay too much already. The affiliate took their channel away until an agreement can be made. This all happened because of a rule and law put in place in 1992. Your issue is with Congress and the channel owner.

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9:44 pm EST
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DISH Network The whole system

I have called and calledto no avail.To start with when installed the guy was super nice left cable uncovered, I a 63 year old disabled woman went and buried cable.Second time adding a joey in childrens room, I guess he didnt want to get dirty, didnt pay attension untill he left he riged it put screwin my new paneling an cord is just hunging from tv. I called and they tried to help me fix my on and said if we send some one it will coast me $95 ... Bout to be done with all of this ,

Desired outcome: I want this fixed or gone at no charge to me

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8:49 am EST
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DISH Network Service

X rated movies are showing up under free movies again that are not blocked to children.

On Dish Network, when you go to the on demand section, under free movies there are X rated movies listed. One is Erotic Eats and the other is Erotic Couture. Kids can access these movies without any restrictions even though I have parental blocking on for nudity and adult programs.

Desired outcome: Please stop X rated movies where children can view.

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Mike Carey
Mesa, US
Dec 01, 2023 8:31 pm EST
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You would need to take that up with the MPAA, who sets the ratings and is in charge of monitoring.

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10:56 am EST
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DISH Network Fix and repair roof ,remove collection asap.

You made me wait for your 20 dollar box, and changed me for waiting 70 dollars. I paid 1 dollar and said to come fix my roof you people mis drilled holes in my roof that need to be repaired. And I will pay. I said over and over. You tuned me into collecting. If this is resolved quickly I am going to file a small claims. I’m retired can’t get on the roof. But have plenty of time to get justice..

Hope to resolve this matter soon. Thank you Norm Brewer

Desired outcome: Fix roof , remove from collection

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Mike Carey
Mesa, US
Nov 13, 2023 10:30 pm EST
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You’re going to be really disappointed, but you’re not on the winning side of that. There are many different reasons why, but let’s just say they are well protected and insulated.

As far as the collection goes, they are also in the right, there as well. You may feel wronged and not like the answer, but unfortunately for you, will remain true.

If you really want to catch up to speed on the arguments here, you should go to the Dish website, followed by /legal and read through all the documentation.

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1:50 pm EST
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We had been with Dish network for over 15 years...8 years here in Oregon, 6 in New Jersey. The biggest complaint is the discontinuation of channels that were part of the original packaging when we signed up...namely Fox Sports. 60% of our viewing is sports and when we were told in Feb of 2023 we would not be getting the Super Bowl, we had it! We called and...

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DISH Network refund that was not received.

On 9\15 a payment was taken out of my account then three days later another payment was taken out. I called them and told me they would refund it, but it will take up to 17 days to receive it. Well, here it is 11\07 and still no refund I have talked to them and told me it was processed on 9\18. That's all the info that they have and for me to talk to my bank. They told me to wait 17 days for refund.

Desired outcome: Would like the refund

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DISH Network Charged for Pay Per view that was not ordered or watched..

Dish charged for Pay per view for a fight that neither my husband or I ordered or watch and refused to credit us 53 dollars in October of 2023.

They were extremely unprofessional on the phone and refused to put us thru to a manager.

We have been a customer for 25+ years and have never had issues but the customer service is unacceptable especially for a customer with this history with Dish.

Claimed loss: 53 dollars

Desired outcome: Credit the 53 for a service we did not use or request.

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About DISH Network

Screenshot DISH Network
DISH Network is a leading provider of satellite television services in the United States. The company offers a wide range of programming options, including sports, movies, news, and entertainment, to millions of customers across the country. With a focus on providing high-quality content and exceptional customer service, DISH Network has become a trusted name in the industry.

One of the key advantages of DISH Network is its extensive selection of programming options. Customers can choose from a variety of packages that include hundreds of channels, including popular networks like ESPN, HBO, and CNN. The company also offers a range of international programming options, making it a great choice for customers who want to stay connected to their home countries.

In addition to its programming options, DISH Network is known for its advanced technology. The company offers a range of features that enhance the viewing experience, including DVRs that allow customers to record and store their favorite shows, as well as mobile apps that enable customers to watch live TV and recorded content on their smartphones and tablets.

Another key advantage of DISH Network is its commitment to customer service. The company offers 24/7 support to its customers, ensuring that any issues or concerns are addressed quickly and efficiently. DISH Network also offers a range of resources and tools to help customers get the most out of their service, including online tutorials and user guides.

Overall, DISH Network is a top choice for customers who want high-quality programming options, advanced technology, and exceptional customer service. With its extensive selection of channels, innovative features, and commitment to customer satisfaction, DISH Network is a leader in the satellite television industry.
How to file a complaint about DISH Network?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.

Overview of DISH Network complaint handling

DISH Network reviews first appeared on Complaints Board on Aug 16, 2006. The latest review Dish subscription was posted on Oct 30, 2024. The latest complaint Services not working as promised was resolved on Oct 14, 2021. DISH Network has an average consumer rating of 2 stars from 1351 reviews. DISH Network has resolved 281 complaints.
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  1. DISH Network Contacts

  2. DISH Network phone numbers
    +1 (888) 313-5710
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    +1 (800) 333-3474
    +1 (800) 333-3474
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  3. DISH Network emails
  4. DISH Network address
    9601 S Meridian Blvd, Englewood, Colorado, 80112-5905, United States
  5. DISH Network social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
DISH Network Category
DISH Network is ranked 55 among 61 companies in the Satellite and Cable TV category

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