DISH Network’s earns a 1.8-star rating from 1351 reviews, showing that the majority of job applicants are dissatisfied with recruitment process.
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no service, but charged cancellation fee.
In April of 2008 I contacted Sky Link Cable requesting that they set up Cable TV service in our home. I told the man on the phone that we had our house up for sale and planned to move to another city in Michigan as soon as it sold. I was assured by this man that Sky Link had a large customer base in there and that it would be no problem to change service.
On April 21st, 2008 the technician installed the Dish TV service at our residence in Bad Axe. At the end of May 2008, we received an offer on our house with a closing date of June 30th, 2008. In the first week of June, I contacted the Sky Link in Caro and notified them that we were moving and requested that they move our service to our new address.
An appointment was set up for a technician to install the dish on June 11th. When the technician arrived, he stated that there was no service at all at our new location and that we needed to cancel our service. We were instructed to request the postage paid boxes at the corporate number so that we could return the equipment. I did so, but they sent the boxes to the old address. I re-requested the boxes on June 3rd, and they were finally sent to the new address. I returned the boxes with the equipment packed inside through the mail, by UPS on about July 8th, 2008.
In the meantime, our checking account was charged $220 on July 3rd, from Dish Network. On July 10th, our checking account was charged $500 from Radio Shack in Caro (Sky Link Cable). We also incurred overdraft charges of $30 (x3) as we were not expecting these withdrawals from our account.
On July 7th, I contacted the Corporate office of Dish Network and complained about the $220 fee. I was told that it was a mistake and that we would receive a credit back in 5 business days. I did not get the operator information for this phone call. We did not receive the credit back as of July 14th.
On July 14th I contacted Juan Delossantos at the Corporate Office of Dish Network and explained that we canceled our service because their company was not able to provide the service which we contracted for and therefore should not be liable for the charge of $220. Juan's phone number is [protected] and his fax is [protected]. Juan said that he would go ahead and credit our account the $220 and that we should see it in 5 days.
On July 14th, I noticed the $500 charge to our checking account from Sky Link Cable in Caro, so I called their customer service representative “Sandy”. I was told that they did in fact charge us the $500 and that we also owed an additional $179, which would go to collections if we did not pay it. I argued that we only cancelled the service because they were not able to provide us any Cable service, even though we were told that our new home was in a covered area, and that we should not be liable for the disconnect fees that we were being charged. The Customer Service Representative stated that we were liable and that she had a contract to prove that we were liable. I told her that we were more than happy to pay for our service if they could provide the service that we contracted for. She refused to refund the $500 fee or the $179 fee still pending. I told her that I would be contacting the Better Business Bureau and the Attorney General and she said that that was my legal right. We ended the phone conversation.
service
When dish network first installed their system unknown to us the ripped out all comcast cable wire. At least once a week in the summer months it went out every time it rained. It went out one weekend no one could fix it for 6 days never got credit for loss of service. When we went to move I called to cancel. What a fiasco. Ivan was the mans name was rude first told me I needed to get the lens off the dish. My husband is disabled and the dish happens to be 2 stories up. I told him I would return box and remotes. You have to get lens off satelite dish I was told. I will be charged for this. I agreed to a one year contract. He then told me 18 months. It might be my fault for not reading contract but I was not given contract till they installed this awful system. I asked for my system to be shut off in 5 days this guy shut it off immediately. When I called back to tell them of their mistake I was told it would cost me more money to reactivate this system. I explained it was their mistake. I asked to speak to a supervisior and this person came back on the phone to tell me it would be activate at no charge. When I came home that evening we got not local channels. I called again this time it was turned back on. I think this is a crime. A consumer rip off and I will never use sattelite again. I will also tell whoever asks that Dish network has horrendous customer service. An are theives
The complaint has been investigated and resolved to the customer’s satisfaction.
Two months ago I ordered Dish Network. I get a good picture but the sound is extremly bad... I can hear background sounds (cars, planes, etc...) but not the actors when they talk. I followed all the instructions that Dish Network customer services had me do... nothing worked. They replaced the receiver... that did not work. I was told to replace my connecting cables (at a cost of $70.00 to me for all the cables to try all the different configurations) and still no improvement. When I called Dish Network and asked to have my account waived and the equipment removed, I am told I will have to pay $300.00 for early termination... of a service I never got! Now I have to take MORE time off from work to wait for a Tech. to show to see if they can fix the problem. So I assume that IF the Tech. can fix this problem, that if any additional problems accure down the road, to expect to go through two months of the same BS?! I did go online this morning and told Dish Network that I gave them "Two thumbs up for quality customer screwing". DO NOT GET DISH NETWORK... IT IS A SCAM!
robot phone service they pass you on to different departments never solving the complaint over 30 minutes on phone 3 different times jd powers award for service give me a break
I will never have Dish Network again and would strongly encourage everyone else to avoid them like the plague! In the 6 months I have had dish network, they have dropped channels twice and raised my bill by $12 dollars even though I signed a 2 year contract with them. Don't even get me started on the special they are running right now with the "free" starz channels. I call to complain about the increase in my bill and finally convince them to put it back to where it was and with in an hour the "free" starz channels were gone! FREE MY ###! I wish everyone else would realize they are getting scammed by Dish. I have also been on the phone with them this evening 6 time because of a complaint and been hung up on 5 times by their "awesome" customer service jerks! DON'T EVER SIGN UP THIS THESE LIARS!
Boy that is funny. When they cut all of my Suddenlink cable in my attic the Dish representative blamed the contractor that came out and installed my Dish for the cut wires. Before I had time to follow up and have Dish send someone out to fix my wires I had to leave town for work and I have not been back home to have the problem rectified. Now I see if Dish comes out to fix my severed wires Dish will charge me. When I get home I will see about having my wires fixed. If Dish wants to charge me I will get a lawyer.
Being a notorious scam artist himself, Noel Christopher Turner should feel right at home with DISH (if they were indeed scamming him). Furthermore, if he was as erudite as he pretends to be, he would know that he doesn't have to pay the early termination fee, and he can recover any and all moneys he has already paid, because DISH never provided the promised service.
Hey, thsmith! I'd love to assist you with this. Which specific channels did you lose and over the course of what period? Were they local channels or regular programs? As far as the increase of $12 goes, that may have happened because your promotional credits had expired, or possibly been due to a price increase. Let me know about the channels and whether you've been able to speak to someone about the billing issue and I'll look forward to hearing from you!
Quick addendum to my comment - check to see that your speakers are properly connected to the primary left and right channels and not the "rear" or "surround" inputs.
I don't know if the DISH tech checked this for you, but it sounds as if you are listening to the surround channels and not the main channels.
If your home setup is one where you have two speakers and a receiver (i.e. haven't yet splurged on a 5 or 7 speaker home theater setup), try this:
Before the tech arrives, recheck your wiring on your stereo receiver to ensure that the speaker wires are properly connected. While the original tech shouldn't have touched the speaker wiring on your stereo receiver, it may been needed temporarily to plug in the cable from the DISH box to the receiver.
This is just a guess assuming you have a receiver capable of surround sound.
Good luck!
how dish network mess you around - see actual chat transcripts
Take the time to read the following chat transcript between myself(Kamran Khan) and dish network representative(Enrique A). Basically - this transcript is a clear proof of how dish network gets unreasonable and enforces charges on you without any shame!
Taking the time to read this transcript will prepare you to deal with this con company. THEY ARE BAD! AND ABSOLUTELY WITHOUT ANY CONSCIENCE - THEY JUST WANT TO STEAL YOUR MONEY - BEWARE!
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Please wait while we find a representative to assist you...
You have been connected to (03) Enrique A.
(03) Enrique A: Thank you for choosing Dish Network the leader in HD and DVR. I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
Kamran Khan: ok
(03) Enrique A: Thank you!
(03) Enrique A: Thank you for your patience.
(03) Enrique A: I am glad to hear that you want to restart your service.
Kamran Khan: did you get the box that I sent via ups?
Kamran Khan: I mean the reciever that was not working?
(03) Enrique A: Let me check with that.
Kamran Khan: ok
(03) Enrique A: Please give me 2-3 minutes to research this.
Kamran Khan: ok
(03) Enrique A: Thank you for your time.
(03) Enrique A: Yes, we go the receivers.
Kamran Khan: good!
Kamran Khan: now I have another problem enrique - and I would like you to help me with that
(03) Enrique A: However, without the equipment the services cannot be restarted.
(03) Enrique A: I will try my best to help you, may I know the exact problem?
Kamran Khan: good
Kamran Khan: the problem is that I am being billed for all the wrong things
Kamran Khan: I have been a dish network customer for a long time
Kamran Khan: and a couple of months back I went on vacation
(03) Enrique A: The charge for the equipment for $200.00 will be reversed.
Kamran Khan: I asked for my service to be decreased
Kamran Khan: and they did that
Kamran Khan: after I got back I got this long bill which not only has this charge that you mentioned will be reversed but other incorrect charges also
(03) Enrique A: Well, all the other charges are valid I have already checked your billing.
Kamran Khan: what are those? if I may ask you..
(03) Enrique A: You have been charged Equipment fee twice for $200.00.
Kamran Khan: why?
(03) Enrique A: The equipment fee would be reversed that would be of $400.00 with the state and local taxes.
Kamran Khan: see? that's the sort of stuff I am talking about..
Kamran Khan: there are incorrect charges..
Kamran Khan: what else?
Kamran Khan: I mean - what else you see there?
(03) Enrique A: There are no other invalid charges apart from what I mentioned above.
Kamran Khan: ok - in that case - will you be starting my service?
(03) Enrique A: Well, there is no equipment with you to restart the service.
Kamran Khan: see? that's where the confusion is
Kamran Khan: can I explain?
(03) Enrique A: Sure.
Kamran Khan: I do have the equipment - and this equipment was a replacement sent to me for faulty equipment that I returned and I was told that I will not be charged for the replacement since the equipment that I returned was faulty
Kamran Khan: so - basically I do have the equipment...
(03) Enrique A: May I know the R00 number of the receiver?
Kamran Khan: I dont have it right now with me since I am in the office
Kamran Khan: but I assure you that I do have the equipment which was sent as replacement from you and it is working fine...
(03) Enrique A: In that case I would request you to please contact us back once you get back home to help you further.
Kamran Khan: ok I can do that - now beside this equipment issue - what else? what else is the problem before my service can be started?
(03) Enrique A: That is it!
Kamran Khan: so I dont owe you guys anything - right? I mean beside resolving this equipment issue
(03) Enrique A: We will be able to help you with the exact price once you help us with the R00 number of the receiver.
Kamran Khan: what price? see? I am confused again - The reciever I have was sent as a replacement
(03) Enrique A: The receiver that was sent to you was an upgraded receiver, it was not shipped to you as the replacement for the faulty equipment.
(03) Enrique A: That is the reason you have a current balance on the account.
Kamran Khan: I never asked for any upgraded reciever - I just wanted the reciever to work
(03) Enrique A: I see that you participated in the Dishn't up promotion to get the HD Single tuner receiver.
Kamran Khan: that's all and I think it will be highly unfair to charge me for a reciever that was sent to me as replacement
(03) Enrique A: I am sorry you feel that way.
Kamran Khan: its not a matter of feeling this way enrique - I was sent faulty recievers initially and all you guys did was replaced it with a good one - which is what you should have done - and I am being charged for that? I mean - why?
Kamran Khan: do you understand what I am saying?
(03) Enrique A: When we sent the receiver as replacement you would have sent the faulty equipment back to us.
Kamran Khan: dish network is incorrectly charging me - this is unfair - they simply replaced their faulty equipment
Kamran Khan: the faulty equipment was sent back
Kamran Khan: you just told me that you got them
Kamran Khan: so what's the confusion?
(03) Enrique A: Now, let me make this clear.
Kamran Khan: ok
Kamran Khan: are you still there?
(03) Enrique A: Initially, you were charged for two non return equipments worth for $400.00. We will reverse the charge for one equipment that we received for $200.00.
Kamran Khan: look - let me clarify - both the equipments that I sent were faulty - both of them - ok
Kamran Khan: and I sent them back
(03) Enrique A: We have received only one equipment.
Kamran Khan: man!
Kamran Khan: I just asked you if you got them both and you said yes
Kamran Khan: the second one was shipped out last week
Kamran Khan: you should have recieved it by now
(03) Enrique A: We did not receive the second receiver.
Kamran Khan: that is what I asked you first and you said yes
(03) Enrique A: You were referring to only one receiver I double checked the conversation. That is the reason I said yes.
(03) Enrique A: If you have really sent the other receiver also the other $200.00 charge will also be reversed once we get the receiver back.
(03) Enrique A: Do not worry about that. You can contact us later to check if the receiver is with us to restart the account.
(03) Enrique A: Do you have anymore questions for me?
Kamran Khan: beside the two recievers what other charges are there?
(03) Enrique A: You would need to pay approximately $150.00 to restart the account which was billed when your account was on pause.
Kamran Khan: why?
Kamran Khan: that's what I am trying to find out
Kamran Khan: why $150?
(03) Enrique A: We did not receive the payment for the bill that was generated when the services were on hold.
Kamran Khan: I paused the account to lower my monthly bill not to have it increased
Kamran Khan: the whole idea of lowering my service was to save money - not to have it increased
Kamran Khan: I dont understand>>>
(03) Enrique A: That was billed for your programming.
Kamran Khan: which programming - there was no programming during the two months
Kamran Khan: it was all on hold
Kamran Khan: ?
(03) Enrique A: Your monthly rate was for $18.33 when your services were on hold.
(03) Enrique A: If you wish you can also contact us at [protected] to know more information.
Kamran Khan: if my monthly rate was $18.33 then where does $150 come from?
Kamran Khan: that you just mentioned to me?
Kamran Khan: help me out here Enrique - you know that there's something wrong here
(03) Enrique A: If there are any wrong charges I would have reversed it.
Kamran Khan: and its unfair for me - since I have been your customer for a long time and I pay promptly each month - this is wrong my friend - this whole billing is wrong
(03) Enrique A: All the charges which are on your account are valid.
Kamran Khan: what are you talking about?
Currently experiencing network delays, one moment please...
Currently experiencing network delays, one moment please...
Currently experiencing network delays, one moment please...
Kamran Khan: you told me right now that I owe $150
Network connection re-established.
Kamran Khan: right?
Kamran Khan: are you there?
(03) Enrique A: Yes, I am here.
Kamran Khan: ok tell me one thing
Kamran Khan: how do you justify the $150 charge?
Kamran Khan: how?
Kamran Khan: for two months $150 - how do you justify that
(03) Enrique A: The minimum payment that shows on the account to restart your service is $579.14.
(03) Enrique A: However, you sent us both the receiver and after receiving the second receiver we will reverse the $400+ taxes. In this way I gave you the approximate amount to restart the service.
Kamran Khan: first of all I never stopped my service - I am still getting it
(03) Enrique A: The account is disconnected.
Kamran Khan: secondly you are not answering my questions correctly
(03) Enrique A: I am sorry you feel that way.
Kamran Khan: you give me figures and then you do not support them at all with anything
Kamran Khan: I mean - why cant you give me breakdown of that $150 for two months?
Kamran Khan: I never stopped my service with you
Kamran Khan: I lowered it - and you said yourself that it was $18 for each month
Kamran Khan: so where do you get $150 from?
(03) Enrique A: The account was disconnected due to non payment.
Kamran Khan: what non payment?
(03) Enrique A: Did I tell you that is the final amount to pay?
Kamran Khan: I am trying to get answers from you but you are jumping around and throwing figures at me
(03) Enrique A: The minimum payment that shows on the account to restart your service is $579.14.
Kamran Khan: why are you not talking straight with me - is this how you guys get trained?
(03) Enrique A: However, you sent us both the receiver and after receiving the second receiver we will reverse the $400+ taxes. In this way I gave you the approximate amount to restart the service.
Kamran Khan: service is already there!
Kamran Khan: why cant you understand?
Kamran Khan: I do have the service right now
Kamran Khan: its $18.80 that you mentioned
(03) Enrique A: The account which I am looking at is disconnected.
Kamran Khan: it was never disconnected
(03) Enrique A: Your services are not active.
Kamran Khan: that's wrong information you are getting about my account
Kamran Khan: that's what I am trying to tell you
Kamran Khan: somebody messed up and your computer is showing me disconnected
Kamran Khan: its not disconnected
Kamran Khan: I have the service
Kamran Khan: I never disconnected
Kamran Khan: that is exactly what I am trying to tell you
(03) Enrique A: In that case I would request you to please contact us at [protected] and speak with the account specialist as we have limitation over the chat.
omg, same issue is happening with me, i called Dish due to my DVR not being able to record, after spending 30 minutes trouble shooting i asked to please get someone more experienced which after getting my DVR to work then sent me a new DVR said i was not going to be charged, now i just paid $400 for that exchanged DVR. When asked to speak to a supervisor i explained that all i wanted was for my account balance to be adjusted, the manager who's name i didnt get due to "bad phone connection" all that said was that he "apoligized for the miscommunication".
CAN YOU BELIEVE THAT?
dish network charging for unwatched porn.
There have been times over the years when we have had to downgrade our service due to financial situations. Every time we are in a position to upgrade our service once more, we get smacked with a huge porn charge.
If I was actually renting the movies, I would happily pay for them. However, I, nor anyone else in my household are renting them. I have two very small children, who can't even use a remote, plus as added insurance I employ the use of the parental locks. There have been times when they are rented when no one is even home and the thing that gets me, is one is rented at, say, 9 am and another is rented the same day, just 10 minutes later, with another just 5 minutes later. If I was going to rent them, I certainly wouldn't rent three movies within 15 minutes of each other!
My bill last month had charges totaling almost $100 and this month was a charge of $66.
I have complained repeatedly, to no avail. Everytime I am told, "These things happen from time to time. To keep your service you will have to pay."
I would gladly switch to cable, but we live in a very rural area and cable is not offered. Since we are very rural, we can't even pick up local channels without the dish. I am seriously looking into DirectTV.
The complaint has been investigated and resolved to the customer’s satisfaction.
Same thing happened to me. For 1, I won't even watch that smut and for 2, we weren't home on the day that Dish Network decided to bill me for 2 porn movies. Both were "all day" charges. Their so called customer service rep was rude and was hard to understand, She barely spoke english and refused to listen to me.
Surprise, surprise! there was not a supervisor available at the time for me to talk to but I was able to leave a voice mail for her.
terrible experience
I saw an advertising from Dishnetwork on American's Top 100 channels for 29.99 per month and decided to sign up online at www.dishnetwork.com . There was a one time fee for 49.99 and there was no contract or committment whatsoever mentioned in the sign up application online. The fee of 44.99 was withdrawn immediately from my bank account.
I called Dishnetwork to verify the plan and installation schedule I signed up online. I was told by a lady representative that 49.99 fee is for non-contract plan (month to month service) and I got a date scheduled for installation.
On the next Wednesday, two technicians came by installed a dish, hooked up a TV and tested, and show me how to use the control. Everything worked fine. One of the tech then ask me to sign the paper stating he did the installation, the TV got service, and that I agree to a 18 months commitment. I told him that I do not want any contract and that I paid 49.99 for non-contract plan. He insisted that it's his part of his job to get the paper signed. So I had to sign it, thinking that I could call Dishnetwork and ask them about it later.
Two days later I did not like the service so I called Dishnetwork and closed my account. I spoke to an account specialist who told me that my account is now closed, without mentioning anything about cancellation fee.
The next day I checked my bank and there it was 190.00 was charged for cancellation fee. I called Dishnetwork and asked about it. I was told that because I signed an 18 months contract and I terminated the service early I was charged 240.00 (49.99 one time fee + 190.00 second one time fee). What is going on here? I paid 49.99 for no contract and now paid 240.00 for breaking the contract? It does not make any sense.
I expressed my opinion with a Dishnetwork rep. He told me that he could remove the 240.00 cancellation fee if I re-open my account. Not wanting to pay so much money for 2 days of TV service, I agreed and re-opened my account. He also told me that the cancellation fee will be credited to my account in 48 hours.
I waited a few days and check my bank account. Nothing showed up. So I called Dishnetwork again and asked about it. I spoke to a different rep. He told me that I did not see any refund on his computer either. He then set up the credit refund again and told me to wait another 48 hours. Three days later, my bank account still did not show the refund. So I called Dishnetwork again.
This time I talked to a lady. I explained the situation to her. She took a while and investigated it. She told me that the request for refund was denied and this time she would get someone to permit it, and also told me to wait 48 hours. One week later nothing showed up in my bank account.
I called Dishnetwork again to ask about it. The rep took awhile and he told me that my account was already credited. I told him that nothing showed on my bank account. He said the refund was credited to my Dishnetwork account, not to the bank account that the money was withdrawn from. He asked if I wanted to use that refund to pay for the monthly charges. I then asked about the balance. He told me that for two month service the bill was 83.00 (they charge one month in advance). I told him that my month plan is only 29.99 and two months would cost around 60.00. I was told that because I did not connect my home phone to the Dishnetwork receiver, I have to pay 5.99 more per month. What? Nobody from Dishnetwork has ever told me that, not the installation gys, not the sale reps, not the account specialist -- nobody! I have not slightest idea that I have to connect my home phone line to the receiver or else I will be charged extra every month.
I am very angry and disappointed at Dishnetwork for poor service, misleading advertising, and terribly conducting business. I am willing to tolerate the TV service (100 channels and there is nothing to watch, not even local news), but I cannot stand Dishnetwork hidden fees and hidden policy.
On behalf of myself as a Dishnetwork victim and other people out there who have had terrible experience with Dishnetwork, I strongly suggest that you should look elsewhere for TV service. And if Disknetwork is your only choice, you must be extremely careful when sign up. Make sure that you clearly read and ask everything you could think of before agreeing to anything with Dishnetwork.
I will terminate Dishnetwork service, close the account, pay the 240.00 cancellation fee, and NEVER want to deal with Dishnetwork EVER again.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor quality of service and defective equipment
Having moved to Bhubaneswar I purchased my Dish TV on 25th August 2007 with one year free viewing time with Telugu regional package. To me it was problem time from that day onwards. I shall serialize the issues here under.
1. Audio on its own going down. Try to switch between various channels with full volume like mad, you will suddenly explode with full volume. A disgusting affair for me and a nuisance to the neighbors.
2. Every now and then on many channels, we will get problem code "301-No signal - Check whether antenna or STB is properly connected"
3. I was not getting the free to air DD channels at all for quite a long time after installation. Now I have been getting them for the past one month when the realigned the antenna and repaired my STB (second time). Of course, the problem of no signal is with most other channels.
4. Contrary to the claims of 99.96% uptime with best quality of service, the signal goes off in many channels if we face a thick cloud cover itself. If it is slight drizzle the whole equipment is pretty useless. The signal returns much after the drizzle stops.
5. It is advertised that once you register your mobile with Dish TV, you are automatically recognized when you call their Customer Care. This is a blatant lie. Every time I call up, I had to go thru the religious of entering my 11 digit VC number. The travails do not end there. The Customer Service executive again asks for your VC Number and other information like your address for confirmation that you are the same person who bought the service from them. Then they start giving you useless and irritating advices like after switching on the equipment leave it for 10 hours on channel 555 or remove the VC and reinsert and the like. Very very disgusting and nauseating affair to deal with dish TV.
After all this if some one wants to still buy Dish TV it is nothing but suicidal.
It is really disgusting that I have to mail you guys once again.
First time the installer forgot to install LNB monoblock. I have contacted customer care.The technician came yesterday and install it and told us all channels will be appeared within 2hours.
But after 3hrs the channel no reduced. It is now 216 instead of 300.The most of the channels shows error 301 STB not properly install.
In stb info few boxes showing red instead of green.
Guys please help, I am really frustrated with this kind of service.
local channels access canceled
We have been customers of Dish Network for approximately 3 years and until this past Friday, have been satisifed with Dish Network although package options have definite room for improvement. Dish Network is also pleased with us being a very good customer.
Our problem began when I contacted Dish Network to submit a move transfer to our new address. First, move transfers have to be submitted within 30 days of relocation. I submitted our transfer request and was informed that our new location did not qualify for local networks. My husband and I were not happy with this bit of news but after researching we decided we would be able to add a separate outdoor antennae for the local channels. Our transfer to new address was scheduled for August 28, 27 days from date of transfer request. Upon arriving home later on Friday, August 1, we discovered we had no local channels. I contacted Dish Network support and I was surprised when the automated system identified our home phone number to the new street address located in another area with a difference area code. At the prompt, I stated "No" for "Is this the correct phone number?" and was put on hold for next available technician. After explaining problem, the tech put me on hold where I remained for approximately 5 minutes. The tech confirmed with the supervisor the most absurd explanation I have ever heard. Because we had submitted our transfer request to our new location that does NOT have local channel service, which once again, the transfer does not take place for another 27 days, Dish Network canceled our existing local channel service at our current address. They could provide no logical explanation other than the new address for the upcoming transfer is keyed into the system and the system then recognizes there is no local channel service at the new address and in turn turns off the feature, meaning we can not receive local channel service at our current address. In order to reactivate local channel service at our existing address we would have to cancel our transfer request. The huge downside to this option is we would have to wait until the actual move to schedule the transfer and then be at THEIR mercy to available days for installation at the new address. We wanted to schedule ahead to insure we could have the work completed just prior to our big move day, the one day we would be able to be there. We have planned to take 2 days for a five-day long holiday weekend to get everything done (phones, DSL, water/gas/electric/and cable.)
We are really pissed about this and made it very clear to Dish Network that if we call back to reschedule the transfer and we can not get OUR preferred installation then they will be losing another GOOD customer.
terrible company
For 12 years we were with directv. Our directv install was originally performed by myself with equipment we purchased. Under the current pricing scheme, we were offered what appeared to be a much better price through bundling our at&t service with dish network. So we went ahead and bundled our services, and then our problem begins. On the day of the...
Read full review of DISH Network and 3 commentspoor service / billing errors
I recently tried to have my service reactivated so I attempted to go online. I paid the $25 reactivation fee and received a error message so I called the number and spoke to someone named Pess who found that it was credited to an old account and said she would change it to the correct account. She then told me that cancellation fee and equipment fee would be reversed and all I would need to pay in addition was 79.89 so I went online to attept to pay and found I couldn't access my account so I spoke to a very rude operator who then told me I had to pay $245.87 to reactivate and did not see where I had already paid $25. I told her I had a confirmation she was still rude and referred me to a supervisor dawn AP1 who was also rude and insisted that I did not pay the $25 fee I gave the other number and she finally found it and would not credit it to my account until I paid $245 which I do not owe.
I have been with them sence 2003 and all of a sudden they are messing with the billing 69, 99 month then to 81.00 month also we are to get free HD that is another joke..I have high speed computer linethink we should go to that it is cheaper only 20.00 a month. I am also lisened by the FCC and own all the Equipment here two months ago I wanted to up grade to a VIP612DVR they sadi they would have one of there tech install it I told them no I do my on work. so they refused to send me the recver are if I bought it they would not put it on line. I think this is CRAP. richardschoppe@msn.com
not worth the stress
For all you considering buying or using Dish Network for your own piece of mind, don't! They are confusing hard to work and deal with and act like they are doing you favour. Worst experience I've ever had with any company. If you use them I guarantee you'll be back here writing a complaint just like me! I spent over 3 hours on three different occasions trying to resolve a billing problem, (my money was posted to a wrong account number) and when that was resolved I spent another hour on the phone with a tech support person who couldn't resolve my problem. She passed me to a supervisor who was short, rude and curt. Just the way to treat a customer who was right. Obviously they couldn't accept the fact that they were wrong. In ending I have to wait 24 hours for their system to catch up. Pretty high tech..huh!
The complaint has been investigated and resolved to the customer’s satisfaction.
I just had the Diash Network installed on Friday April 24th and have had problems with the service since the Tech let my house from installing it so now it is 4 days later and i have had to cancel my service because i have had 4 different Tech's to come to my home on 3 different occassion to try and fix the problem and it still is not working so by the grace of God that is how i was able to cancel without penalties but before that the customer service sucked they were rude i had to lose my religion a couple of times just to be heard and for them to even put a supervisor on the phone to get the service cancelled so for those thinking or planing on getting the Dish BE AWARE DO NOT DO IT! I promise you you will regret it trust me and everyone else who has made a comment on this site i just wish i had read here first i would have never gotten this service so i just went back to old reliable COMCAST they have never let me down before don't know why i switched just looking for something cheaper at the time like the saying goes (CHEAPER IS NOT ALWAYS BETTER).
charged for a satellite receiver dish already received
Please find below the complaint I filed with the Federal Trade Commission, as well as with the Better Business Bureau. In November 2017, my receiver was smoking and quit working. I requested an updated model as a replacement, one that could be recording a program while at the same time watching another. Four weeks later the receiver arrived, after communications with Dish Network every 5-7 days ask where the receiver was in transit. It was supposed to arrive in less than 10 days. No television during this time. When the receiver arrived, four weeks later, it was not the requested upgraded model, but the same model we had that no longer worked. Didn’t want to wait any longer for television, canceled Dish Network. Dish Network sent a prepaid UPS box to return their receiver and dish main parts to them.
Returned the new, never connected receiver and dish working parts to Dish Network, in Dish Network provided box, which they (Echostar, 1285 Joe Battle Blvd, Suite A, El Paso TX 79936) received on 12/18/07 @ 12:00 p.m., per UPS documentation.
First, Dish Network charged my Visa card for the receiver, which they received. I disputed the charge to my credit card and, with supplied documentation from myself and UPS, my credit card company (US Bank) agreed Dish Network had received their equipment and I owed nothing. I forwarded this information to Dish Network. I have received a $200.00 bill every month since then. Each month I call Dish Network, discuss the issue with a supervisor of some sort (Melissa LVP and Mary Q33 were the last two I documented), and am told that I am correct, that I owe nothing and my account is cleared. I, yet again, received a bill on 7/8/08. I called Dish Network and was told that Corporate had reviewed my account and since I did not return the receiver I owed them $200. I was told there was nothing I could do about this bill, nobody to file a complaint or discuss the issue with at Dish Network, and that I had a choice of paying the $200, filing a complaint with the Better Business Bureau, or hiring an attorney. When I went to the local UPS Store, from where I shipped the receiver in December of 2017, I was told that store has heard many complaints from former Dish Network customers about this very issue – being accused of not returning equipment that has indeed been returned, and that I was lucky I had saved my tracking number. I have the tracking number/receipt and the documentation from UPS that Dish Network/Echostar did in fact receive the receiver.
I should not have to go through this monthly harassment to pay a bill I do not owe, nearly 7 months after you received your equipment.
The complaint has been investigated and resolved to the customer's satisfaction.
We had to pay $100.00 dollars for a free upgrade. It was put on our credit card and we were told it would be refunded within 8 to 10 weeks. We are now in our 6th month waiting for the refund. A number of calls have been made to dish network, a number of their employees have been very rude when we called to ask about the refund. I told them that i thought we should be refunded the interest paid on credit card also. They said NO, we would receive credit on our bill. We are still waiting. Heard this week that a number of people are having a problem getting their rebates. When contract is up, i will be happy to be rid of them. I told my husband that we just need an antenna for the t.v.
I started up with dish network over a year ago for 5 bedrooms in my home came out to be 115.84 a month. Every month the price goes up a few dollars after 18 months with them my bill went from 115.84 to 145.97... on my monthly bill, i got behind 2 months on my bill so i had to cancel my service because i was out of work and the 2 months payments i didn't pay of service jumped to 315.00 with a few pay-per view movies on the bill... so i canceled mailed back the box's with other plugs and the eye to the dish... few months later i go to my dishnetwork account online to make small monthly payments towards my dish balance when i noticed my bill jumped up on price from 315.84 to 684.00. They are money hunger bxxxxxxxxs hope they go bankrupted.
I joined Dish on Aug, 2017 because it was supposed to be 29.95 for two years. Stupid me, signed a contract.
From the beginning I had trouble with the T.V.'s You would call the # listed, and be put on hold for hours, or you could go on the internet and they would tell you what to do.
I finally got accustomed to fixing them myself. About 6 months ago, two t.v.'s wouldn't change stations, had to be on one, so I'd have to run and change the t.v. that I wanted to watch by putting the #'s of the channels on another t.v. I called and they helped me once. The next day it did the same thing and I let it go.
The worse thing (well, it depends), was having a price hike every month. The first month my bill was 88.18. Really good deal! I called and they reduced the next month to 23.11.next month, 87.96, got it reduced to 59.96 In one month it jumped over 20.00.It settled into the middle 40's for a few months, then went to 56.oo. 73.51, 78.77, 79.76, ended up at 84.02. By then I'd given up of getting any help out of them or lowing the bill. I have two months left on contract, and called them to see what it will cost to get out of it. I hope what they told me is true. 15. for each month, 15. for the return of the receiver. I'm having it cut next week, so they better not charge me for a full month.
I'm an elderly woman who admits watching t.v. too much. I have four t.v.'s, and love them all. This is about the last pleasure I have, and it's turned into a nightmare. I hope there is a special HELL for companies like this. I just laugh when I see the owner's commercial, about how they care for their customers, etc. all the b.s. I hope he can sleep well nights.
Thanks for letting me VENT.
We took advantage of dishnet's free hbo and showtime promotion for 3 months. We got 2 months free and then the 3rd month we were charged.
Before accepting the offer, we made sure to ask what do we need to do to avoid being charged after the 3 month promo... We were told "just call before the end of the 3rd month"..."and it's in the computer to automatically delete the service so you won't be charged."
This was a bunch of "crock" because we were charged... However, "we will receive a credit the following month (Month 4)."dishnet does not tell you that they charge a month in-advance for their promos.
Beware... There are no free promos or free promos without hassels. Had we cancelled the promo in 2 months, before the 3rd month's bill was generated, then we would have gotten 2 months free... But not three!
Bottom line... They are crooks, they are deceptive, and they take advantage of their customers! All I can say is watch out... You can't even ask questions to cover yourself because you're given misleading information or lack of it, or just incorrect info altogether.
The customer service agent and supervisor we spoke to refused to offer any assistance what-so-ever other than saying "we apologize, we apologize... We are sorry the reps. Didn't explain it better.. Blah... Blah... Blah.
One must pay for the service in the 3rd month but will be recieve a credit in the 4th month... They are unable to correct a bill instantly... Their system doesn't work that way and it's a security thing as well. So, one must pay for something one does not receive and wait the following month to be reinbursed. If that isn't bull... I don't know what is.
A little back story: Years ago, our mortgage company wrongfully withdrew our mortgage three times from our bank account. Needless to say, every other check bounced. The nightmare this created, took months to rectify. So, we're always cautious, or so I thought, with banking information.
Little over a year ago we, my significant other and I, decided to subscribe to Dish TV. The Salesman I spoke with repeatedly pushed the promotions they were offering, including free movie channels. We were adamant that we would forego all of the "freebies" required, if this meant we would avoid tying our account to a credit card. I even explained my aforementioned mortgage horror story. It was agreed (Yeah, right.) that I would authorize the use of my significant other's debt card for the initial installation only, and we would prepay for service.
We let our service lapse. And as expected, we received a letter demanding we return their equipment, or a charge would appear on the credit card for the cost. We were not worried because, 'They told us they discarded the bank account information after installation.". Regardless, we returned their equipment, because it did belong to them. They confirmed receipt days later.
Well, they hit his bank account anyway, for early termination fees! What?! Great timing...
This $210 unauthorized charged, which apparently was reversed yesterday, has caused us almost double this in late fees for other things.
My children will not receive much for Christmas. The budget for their gifts was eaten up by late fees because of an unscrupulous Salesman from Dish. I am halfway tempted to call him up and make him explain to my 7 & 10 year old why their amazing attitudes and efforts won't be recognized by Santa this year.
1. A Dish Network employee called me from their loyalty rewards department and offered me new programs as a loyalty reward for me for being their customer for many years, if I pay on green dot money card which has their logo, for 6 months membership to cover the whole years.
2. I called back the number he gave me and the Dish Network staff picked up and transferred my call to the same person.
3. I asked him what is the proof that you are from Dish Network? He said I am changing your program right now, go to your T.V. and check it out, and he added new HBO and other channels.
4. He then deposited with Dish Network $700.44 the whole years fees for programs and advised me to get a green dot money card with Dish logo for $350.22 as 6 months membership, I got it and called back and gave them the card number, they immediately took the money.
5. Then I had some doubts in my mind and researched the whole thing and came to know that the Dish Network's staff are part of this scamp which is continuing for over 8 months (in March 2017) and many people were the victims, and that Dish Network not only participating in this fraud but failing to alert their customers.
6. Dish Network failed to protect my information and failed to protect me against this fraud.
7. I immediately called back and ask a Dish Network agent about the $700.44 the perpetrator informed me to have deposited in my Dish account, and the agent confirmed that they have this money in my account and it was deposited a few hours ago. I requested the lady to refund me my $350.22, on that she casually informed me, as it is a normal daily practice, that the people who deposited this money will withdraw after a day or two therefore we can not refund your money. This is a clear indication of the Dish staff's cooperation with perpetrators. When I surprisingly asked the lady if she has a cut in this fraud, she kept quite.
8. I sincerely think that Dish Network is responsible for this money and they must make a refund to me or pay back in new programs because they knew very well at the time when I was made a victim, the fraud was in progress with the help of some of their staff who were not only changing the programs but helping to transfer calls to the perpetrators.
9. I have in my possession all the documents and proofs of the deposit of $700.44, Dish Network's letter asking me the fees for that deposit etc..
I hope your organization will be able to get justice for me.
I have or was a loyal Dish customer for several years even thru my house fire Dish had issues at first but finally got ahold of someone that wanted to make a difference and make it right which Dish did. Now I am getting screwed and it's affecting my credit negatively. Then hired a Collection company that harassed me violated my Civil Rights and yet still is not making this right.
So here is my story, My husband became very ill and has been ill on and off for the last 4 years, but thru this time I had the service we loved it, then at one point my husband took a turn for the worse and we were paying for a lot of medicines and trips to hospitals and doctors etc. and I got behind a few times but always paid what I could and worked with Dish to get them paid. When all this came down I started a chat with customer service and we set up a Dish Pause agreement. Which would allow us to get caught up with our bill and be able to restore our service when we could. I thought was all good and worked out. Next thing I know Dish closed my account and demanded the equipment back and wanted the final bill paid in full. I called atleast 4 times and talked with them and explained to customer service and supervisors that I have a copy of my chat in black and white that my service was suppose to be put on Dish Pause and charge me the 5 dollar monthly fee for doing so. One of the supervisors asked that I send a copy of the chat and that she would fix the issue. We even talked with Executive resolution team and asked to send in the chat which is our agreement in writing to them which we did and never heard back from them. No one wanted to help, the only things they ever did was credit this and that and till it came down to basically the last months service due. Next thing we are getting collections calls and letters in the mail. They even called my work 6 times, after the first time I asked them not to call me at work but they continued. I explained to them I don't owe this bill Dish network breached our agreement and I only agreed to pay the 5 dollars. And if Dish would correct the mistake I would make the payments up to date as per our written agreement. Which never happened. They continued to call and harass and embarrass me for something that was not my fault. I got so tired of it I wrote a letter to the collection company and copied Dish Network and sent one to them as well. Well the collections has stopped but it was placed on my credit file and they violated my Civil Rights and since they were employed and contracted by Dish Network Dish is responsible for this. A month and half went by and out of the blue we get a call from Jennifer Huynh in written escalations. We explained to her sent her the paperwork again for the fifth time, she looks over and asks us to send proof that my husband was having health issues which we sent 12 pages worth of stuff to verify, I am thinking maybe finally someone is here to help and let us have our beloved Dish service back! But was wrong, Her final thing was to zero out the account, Like that was such a big favor for us or something. I said look I was happy to pay what Dish and I had agreed too right now, But I want my service back. This is what I asked for, Get my service back with the same equipment type (the hopper and Joey's and we wanted a Sling adapter) plus the special of the free Ipad since we were told we would have to be setup as a new customer. But you can't do that now you have to re-qualify for the offers and you can't do that for 6-8 weeks for your credit to get fixed from Dish mistakes in the first place. We asked please isn't there something that you can do since all this you have put us through from your mistake and I am still paying for it. Just like I financed a car and since that was on there paying a little higher interest rate, and the violation of my civil rights by the company your hired which is punishable by 1000 dollars per occurrence in which we have documented proof of 3 violations so far.
I like DISH and I am sure there is someone there that can help me out and finally restore my faith in Dish Network.
on July 29th called Dish to make arrangements to pay the balance I owe. The areement we made was I would give some money on July 31st and finish paying the balance on Saturday Aug. 2nd. Since I was doing that he would give me one day so I would not get disconnected. Well Wednesday afternoon I got disconnected. I called customer service to ask why this happened since the agreement was made. He kept saying our policy is this and kept going on. I said an agreement was made what happened. He proceeded again our policy bla bla bla...would not even listen to me so I hung up on hi. Liars I do not tollerate and Dish TV should not either...We live in an apartment complex and alot of people are moving in and asking who they should get for their TV. Well I was recommending Dish but not now...they do not stick to their word...oh we do not do that our policy is...I do not complain but this time I am...nobody needs to lie...Denise Kreller 4101 crest ridge drive East Point Ga 30344 thank you...
My complaint on DISH Network is. my husband's job was relocated and we moved to a different town where in my new house dish network cannot provide me with my service because they cannot find signal. Because there wasn't done months left on a contract that they say we were still in they continue to want to charge my debit account . $91.50 to them for nothing. they would not allow me to pay my last bill via personal check they still want to debit my card they have on record. my question is why is it my problem that they cannot find signal I did not want to voluntarily terminate my contract with them. after speaking with 5 different service customer service representatives and over 2 hours on the telephone I still have no resolution they are debiting my account the 9150 this is appalling to me and I will go to every complaint department that I can find about Dish Network and give them the worst rating I can give them. hope this doesn't happen to anyone else that dish network charges their bogus." early termination fee" oh and I forgot to add we have been dis customers and upgraded and paid in and paid out of at least 3 contracts in 7 years that we have been customers
I called dish because they advertised low cost internet. Dish told me I had to get there service in order to get internet (lie no. one). I agreed over the phone to use there service for one year for the internet as we do not watch television-only use internet, I never "signed a contract, would never have signed a two year contract in any case). Dish came to install but as they don't provide internet in my area they could not install internet. Dish contracts out to ATT. Att came to install internet, and asked why I didn't get cable thru them and I explained that we wanted as cheap as possible since we wont really be using ti, we only got it for the internet. ATT informed me that was untrue and that I could have gotten just internet alone. I unplugged dish then and have never plugged it in again as like I said we only use internet here. So I talked to a Dish person in the mall and they confirmed this and said I had 30 days to cancel with no fees. I called dish and they said if I wanted to cancel I had to pay 400+dollars as I signed a contract. I told them I never signed a contract so they sent me a copy. There is a signed contract-but not by me. A neighbor informed me that my agreeing to have them come and install was my signature on a contract. So I called again and told them I wanted to cancel, the person I talked to agreed with me that it was illegal to say I signed a contract when I never did. I got transferred to the "office of the president" and she agreed that since I wasn't really using dish and it hasn't been plugged in since the first week they would "cut me a deal" To date I have been fighting with them each month about this, they always bill me 50, 60, 70, 20$$$. I spend hours on the phone, getting transferred everywhere where everyone agrees with me that I shouldn't be paying this and I should be allowed to cancel, especially since I never signed a contract, but I inevitably get sent to the presidents office and they threaten me with 400+ dollar cancel fees. Can't they see that I'm not using their service? Can't they tell there is no signal being used at my address? Can I cancel? Can I get rid of them for false advertising and lying to me? Can I get rid of them if I prove I never signed this contract? The signature looks like some sort of machine stamp. There aren't even any letters that apply to my name. Help.
scam charges
Dish network has ripped me off repeatedly since I signed with them almost a year and a half ago but this week was the worst yet. I happened to look at my bank balance online and saw a $400 debit from Dish. I immediately called to find out what it was, thinking they must have made a mistake. I was told that it was a charge for equipment that was not returned. Not true. On March 24 I had installers come to the house to replace a non-functioning 622 receiver with a 722 that has been working fine since. They took the old unit with them! Maybe they never logged it back in or something but that is not my problem.
So after spending a while on the phone with someone whose accent I couldn't understand, I was finally told that they would look into it but it would take 2 to 3 weeks. I got agitated at this point and said no way--why should it take 2-3 weeks to reverse a fraudulent charge. The woman then agreed to have it taken care of in 3-5 days but something about her told me she was just trying to get me off the phone.
So just to be sure I called again today. I got someone who looked up my case and again told me it would take 3-5 days but he had to check with the dispatcher to find out if the equipment was ever returned. I repeated again that it was not a matter of it being 'returned' because they took the broken unit with them. I have now been on hold for at least a half hour while he supposedly gets in touch with the dispatcher (on a Friday afternoon--yeah, right). I've written this entire report while on hold. I do not expect him to even come back on the phone--I'm giving it another few minutes and then I'm giving up. Monday I will go to my bank and file a fraudulence claim.
By the way the 622 unit that was replaced was the third one that had the exact same technical problem where the unit would suddenly stop working and try to restart itself continually. They sent me replacement units (and yes, I sent back the bad ones) until I finally raised hell and demanded upgraded equipment, which of course this ripoff company charged me for. Then after they finally brought me a working unit, they had the nerve to charge me $29 for the service call--to replace their faulty equipment! As soon as this issue of the $400 is resolved one way or the other I'm done with them. I'll just go to Cablevision or FIOS. Enough is enough. This company needs to be investigated!
Update: Four days after writing the above there has been no contact or action from Dish. I have since filed a claim with the Better Business Bureau of Denver.
The complaint has been investigated and resolved to the customer’s satisfaction.
My mother's credit card was charged and all they can give her is the name of the person who placed the order with her credit card number. This company needs to go down for this kind of stuff. She will be filling a formal complaint with the TX Attorney Generals office and the BBB. Beware people...DONT DO BUSINESS WITH THEM!
EXACT same problem with the receiver. I had the 622 receiver and have sent it back 4 times! The first time the HDMI stopped working. The next 3 times I had the same problem with the box rebooting. The box has been replaced 3 times in 2 months! They have placed the blame on the power unit in the box. I do consider myself somewhat tech savy - the box is not under/on top of anything to help dissipate the heat, it is plugged into a high-end surge protector, the unit has been stationary and is never moved or bumped. I have done everything I can to rule out user error - I am certain the unit is not of acceptable quality. After I called last night and demanded a new unit, they hesitantly agreed to upgrade me to the 722. After reading Jason's story I will be sure to get something in writing when they take away the defective unit. I have also noticed that if you call in the middle of the day (who needs a lunch break?) the queue time is minimal and your chances of getting an understandable English-speaking agent are increased.
alleged collection
Atlas Communications Systems, Inc. has put me into collections for an account that I owe nothing on, per Dish Network. I am receiving threating phone calls from a collection agency for $330.00 which they say that I owe to Atlas Communications Systems, Inc. and that if I don't pay it, this debt will remain on my credit report for 7 years. I was told by the collection agency to have Dish Network contact Atlas to straighten this out. They do not have any information about this company any more. They asked me to contact Atlas and to have them call Dish so that this matter can be straightened out and that my name would be removed from collections. I am asking that you please do this. I tried to reach the number on my Agreement with Atlas so that I could personally request this, but the number has been disconnected. The collection agency was also unable to give me a phone number for Atlas. I do understand that Atlas did file for bankruptcy. Will you please reply to this so that I know that you will contact Dish Network and get this matter straightened out.
Thank you,
Roxann Gagan.
false statments to sell service
I purchased a Dish Satellite for my secondary home in Tomah. I presently had Cable, but this home is only used in the summer. I called around to find different alternatives to cable. When calling Dean’s Satellite Service in Sparta. I was spoke to Roxanne Leis (Residential Sales), she explained the advantages of Satellite vs. Cable. The selling point is that during the months I am not occupying the house I can suspend service being this in not my primary house. When I called in December of 2007 to inform Dish Network that I was suspending service because of a water pipe break in the house. I was informed that option is not offered and the only way to suspend service is after my 18-month contract is over. I explained to Dish Network that Dean’s Satellite Service offered that option to sell the contract. Then to my surprise, Dish Networks Manager informed me that they are not responsible how the product is sold and have no control over false statements provided by thevendors to sell the contract. I called Dean’s Satellite to express my dissatisfaction and get an explanation why I am being charged $300 dollars for cancelling my contract when the sale person sold me the contract under false claims. The sale person could only apologies for misinterpreting the contract. I also was charged $200.00 dollars from Dish Network for canceling my service.
Brian Van Ruden
you people sure like to complain about things maybe you should look into things a little better before you decide and stop whining cause your not smart enough to read the fine print.
rebates
I was solicted for service by Dish Network in May 2007. The representative offered me free HD service for one year if I signed up. He said it would come in the form of a $20.00 a month rebate that I would have to send in once the dish was installed.
I signed up for the service, had the dish installed, and sent in my rebate. In December 2007, I received a letter in the mail from the rebate center stating they could not process my rebate. I called the rebate center and they told me they only needed my account number because I put my AT&T number on the rebate form. Apparently this was the wrong number so I provided them with my Dish Network account number and was told I would see the rebate in my next one to two billing cycles.
I waited until March 2008 to call back and check the status of the rebate. I remind you I have been paying the $20.00 each month for HD that I was promised I would not have to pay 9 months prior. When I called back I was told they were still processing the rebate and they would "expedite" it. I explained that I would be cancelling my service if I did not see the rebate on my next bill.
My next bill came and I still was not receiving the rebate. I called Dish Network on May 5, 2008 to cancel my service. I was told I was under contract and there would be a $93.00 cancellation fee for cancelling. Frustrated, I requested this be waived since I had fulfilled all of my obligations as they applied to me sending in the rebate, following up several times on its status, and sending in my payment on time each month. Though I had been paying the $20.00 each month for something I was told would be free, the representative told me there was nothing Dish Network could do and I would have to contact AT&T to resolve that matter.
I then spoke to a Dish Network supervisor who told me she could manually credit my account the $20.00 for six months at this time. She stated since she was offering to do this now (even though it has been one year since I sent in my rebate without any results) that I was obligated to pay the cancellation fee because they were "holding up their end of the bargain."
I called AT&T and within five minutes I was told they would gladly credit my account the $93.00 for the cancellation fee and apologized several times for all of the inconviences.
I do not understand why I had to call to cancel my service for Dish Network to offer to honor the rebate they promised me. Why couldn't this have been done six months earlier when they were having problems with the rebate center? I also don't understand why I send in a check for payment it is cashed within a week but a rebate takes a year to process? I also don't understand how I can hold up my end of the deal by making payments monthly on time yet when Dish Network does not fulfill their commitment to honor their rebate they penalize ME $93.00 and tell me tough luck, take it up with someone who cares (i.e. AT&T).
I don't ask for any type of response from you. I don't ask for any type of compensation from you as I have already cancelled my service. I will gladly pay more money to a company such as Comcast which may be more expensive but does not require a contract nor a rebate to get the product I am promised. I have always heard you get what you pay for. This is a lesson I have learned the hard way with Dish Network.
This email will be forwarded to consumeraffairs.com, my3cents.com, and complaints.com.
Thank you for your time.
Rick
overcharged!
I agreed to a 18 month contract with Dish Network in February 2007. On the day that the technicians came to set up my service, when they were done, they weren't even out of my drive way and I called customer service to find out how to put my parental locks on. While the technicians were STILL in my driveway, there was already to adult PPV movies charged to my account. Since that day in February 2007 until March 2008, because I could not afford to cancel my contract, I was charged, without ordering 38 adult PPV movies. The last straw was in March of this, I was charged $152.79 for these movies.
I have every lock and block that can be done on this box. My husband, who is disabled, can't even erase a saved television program, because he doesn't have the code. My children, 10 year old twins, can't even watch some cartoons because of the parental blocks. (One account specialist even accused my 10 year old children of watching these movies.) We were even at my mother-in-laws funeral, out-of-state, and they were charged to my account (and no one was at my house)! I even had our credit limit, several times, put on $0.00 by Account Specialist so this would not happen. But I think the best part is, since last summer, my box has not been plugged in to the phone line and according to the Dish Network Account Specialist, thats how these movies were ordered. (Your DVR box has to be plugged in to a phone line to order movies through the remote!)
Today, April 25, 2008, I called to cancel my contract and the Account Specialist told me that she 'could' take $100.00 off of the $152.79 if I would stay with them. I told her that I would if they credited the whole $152.79 and she flat told me 'no'. Little did she know I really would not have stayed, but why should I or anyone else have to pay even one dollar for something that they did not rent.
Dish charged $500 to our credit card after we spent two and a half months trying to get those 'curtesy' boxes to send back equipment. That's right, Rebecca (8HU) said that the boxes were a curtesy. She said 'they' had been sent twice to our P.O. Box and thus were sent back. I tried on several occasions to tell her that I had told 6 of Dish's representatives my street address in the last two months, and that boxes had never arrived. She repeated that they were a curtesy. I told her that I had been charged $500 and finance fees (!) because of her actions.
Again she said that the boxes were a curtesy. I told her that our service had been terrible. That mistakes had been made on our bill month after month, that we had moved in December, and now in February would like to send back the receivers they mail us instead of remotes (which had stopped working), that the curtesy was their mistake in having sent us receivers in the first place.
They, each of the representatives, except for Brian, were rude and two of them simply hung up on me. When I asked for a manager I was given Rebecca, twice. One of them was in the 'Executive' area, she hung up on me.
Each time I have tried to explain that I am returning receivers that they sent me by mistake I am told it's a curtesy. No one listens, no one cares, but they will charge your credit card. They charged ours, and the finance fee, as Rebecca believes, is my problem. Dish has a problem now. I will tell this story any opportunity I get, and I will tell it loudly.
Dish knows nothing about customer service, they just want your money, anyway they can get it.
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized billing!
I have been trying to resolve a dispute with Dish Network since early February 2008. The date of this letter is April 22 2008. My son is disabled and on Social Security Disability and I am his assigned payee from Social Security. I pay all of his monthly bills and his payment history for the last 4 years is totally spotless. One of his receivers went out and he called Dish to get a replacement one. They delived it and sent him a return box to send back the broken one back to them. Because of his disability he was slow about returning the box and he did not inform me that that this event had even occurred. When I found out about it, I called Dish and explained his disability situation to them and had them send another box to my address so I could see that it was sent back.They said that they totally understood the situation. The box arrived and I took it to him. We packaged it up and sent it back. ( I know that he should have sent the receiver back sooner and I would not have objected the temporary charge of $100.00 on his personal account until they received the receiver back.)
(1) As of his February 02, 2008 his account was current. (as it has always been). But they debited my Sears card on 1/26/08 $100.00 and 01/31/08 another $100.00 dollars. I used my credit card to set up his account 4 years ago because he did not have a credit card. They told me that they could only debit my credit card if he was late or behind in the first year of his service to make sure he paid his bill, (of which now is in the 4th year and had never been late) so they debited my credit card without my authorization. The charge for an unreturned box is ($100.00) They debited my credit card $200.00.
(2) They charged his account $100.00 (3) more times for a total of $300.00 between my credit card and his personal bill now the total for (1) box valued at $100.00 he is being charged $500.00. (Between my credit card and his personal bill.) I know it gets confusing.
(3) I have called so many times I have lost track but I do have who I spoke with, the dates and the action they were suppose to take to resolve the situation.
(4) I was told that they would credit his account. On March 02, 2008 bill they credited his account $300.00 and then reversed $100.00 of the credit. (for what reason I do not know) so now he has a credit of $200.00 out of the $500.00
(5) April 02, 2008 bill credit card charge back $100.00 was added back to his bill but one good thing, they received the receiver and credited him the equipment fee-adjustment of $100.00. So this credit is a wash as well to $0.
(6) During the time this was going on I have continued to pay his monthly bill each month, so this would not be an issue. But they had the nerve to tell me that the money owed to him was used to pay his bill! (Now I am getting really upset)
(7) On my credit card they said that the reason it was charged was that the first attempt to charge it did not go through on 01/26/08 and they repeated it on 01/31/08. I have their statement and my credit card to prove that both charges went through.
(8) They have told me numorous times that they would send the money back to my credit card and make sure that my son's account would be credited back the money owed to him. (My credit card has yet to be credited back) and each time they credit my son's account they turn around and reverse the credit.
(9) To sum it up my son was should be current on his April bill ( as I paid $70.00) this month and each month prior it should be a normal bill. My credit card should have a $0 balance. But as his April bill stands right now he has a $22.38 credit with adding the $70.00 I just sent, for a total credit of $92.38. I still owe $200.00 on my Sears card and if they credit me the $200.00 on my Sears card they are going to take his $92.38 credit away from him and he is going to owe another $100.00 for this month according to my calculations. Where is the missing $100.00?
(10) I need some help as today when I called back Dish after calling the credit card company to see if the money had been credited back to my credit card (the $200.00) which it had not, they (Dish) spoke to me for awhile and then hung up on me after they could not explain the bill.
(11) I have all of the names and dates if needed of who I spoke to. (of course they are in India) They use American names but that is not their real names, if needed.
(12) Who can I contact for some help? I have put in a dispute with the credit card company and they are working on it but that is not going to solve the situation with Dish Network.
Any help or suggestions would be greatly appreciated. Sorry this is so long, but after you spend 4 or 5 hours on the phone with them trying to get it straighted out it gets pretty lengthly.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is really a rambling complaint. Why are your sentences numbered?
very very poor customer service
I have regestored a complaint on 5 march and from on ther is no tv network at my home... I have been calling up the customer care daily n every day I get a new service centre number which is either not reachable or switched off or does not exisit... And if atall some anws he will inreturn tell to contact the customer care back..
I sugest pls be happy with ur cable tv atleast they have a better customer service.
pay per view rip off!
Our service seemed fine for the 1st year until recently. I just wanted to warn others about how disappointed and disgusted I am with Dish network and that they have flaws in their system. I contacted Dish network last month about a bill that I received that was over $200. I was upset to learn that we were being charged for X-rated movies that no one in our family knew anything about. My husband and I work 12-16 hour days with little time to watch TV and all our kids are in sports and arrive home pretty much the same time in evening. I called dish network to investigate which receiver or remote ordered these movies so I could get to the bottom of this. They claimed that they have no way of providing or keeping track of this information so there was no way for me to find out if my kids were accidentally ordering these movies with their remotes or receivers. How disturbing that they make pay per view accessible to the kids. There should be a system in which they need proof of age in order to allow the x-rated movies to be accessible. Our 4 kids are between 8-15. Furthermore, I was notified that if you remove the phone cord that is hooked up to the receiver and plug it back it, it could potentially re-charge the same movie over and over again. As a Real Estate agent, I use the phone cord to charge my super key not realizing I was procuring extra charges. So we had the same pornographic movies charged on our bills over and over again. Customer service was horrible and less then empathetic. They said the charges were valid including the duplicates. The movie charges were ridiculous over $12 per movie in some cases. If anyone knows about blockbuster online, who would be stupid enough to order pay per view movies over $12 each? I canceled our service immediately! Stay with Coaxial cable!
It's terrible that customer service wasn't more helpful & came to a compromise on the charges. That I agree with.
But seriously,
"There should be a system in which they need proof of age in order to allow the x-rated movies to be accessible."
ALL major cable/satellite providers offer parental locks to prevent your children from ordering/watching anything you don't approve of. Don't get upset because you didn't set up the parental control. That's not Dish's fault. Although customer service should have helped you set it up now, so your 15 year old stops ordering porn.
My story short... I %^& hate dish. If you don't have it ( #$%^& ) that means agonizing pain of sheer frustration and the destruction of a fist through the wall or the phone, maybe even a broken rib on your dog if you kick hard enough. But you may try it for yourself and sorry if you do. Thats my story and I am sticking to it.
false advertising
Buyer beware - Dish Network, subsidiary of Colorado based Echostar Communications Corporation, uses deceptive advertising to lure in customers. They offer a nice promotional rate but don't deliver on their billing statements. The bills are wrong each month, with the customer being overcharged. It doesn't matter what is in your written contract with Dish Network, how many letters your write, or how many phone calls you make.
They'll do everything they can to frustrate customers to the point where they give up, rather than live up to their promises. Their promotions are scams. I am posting this because I don't want anyone else to go through what I have with Dish Network. Do yourself a favor and do not do business with this company.
We signed up for Dish Network in April from that "promotion" stating that we would get 3 months free for signing up. I had dish before but switched to DirecTv (not any better)! I checked my "statement" on TV & it stated we owed them $180.00+. I told them I wasn't going to pay them. They lied to me, & just cancel my dish. I don't know what else to do. We live in a very rural area we can't even get cable. I can't pay this much money just for tv.
DISH Network Reviews 0
About DISH Network
One of the key advantages of DISH Network is its extensive selection of programming options. Customers can choose from a variety of packages that include hundreds of channels, including popular networks like ESPN, HBO, and CNN. The company also offers a range of international programming options, making it a great choice for customers who want to stay connected to their home countries.
In addition to its programming options, DISH Network is known for its advanced technology. The company offers a range of features that enhance the viewing experience, including DVRs that allow customers to record and store their favorite shows, as well as mobile apps that enable customers to watch live TV and recorded content on their smartphones and tablets.
Another key advantage of DISH Network is its commitment to customer service. The company offers 24/7 support to its customers, ensuring that any issues or concerns are addressed quickly and efficiently. DISH Network also offers a range of resources and tools to help customers get the most out of their service, including online tutorials and user guides.
Overall, DISH Network is a top choice for customers who want high-quality programming options, advanced technology, and exceptional customer service. With its extensive selection of channels, innovative features, and commitment to customer satisfaction, DISH Network is a leader in the satellite television industry.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".
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DISH Network emailscare@dish.com100%Confidence score: 100%Supportcare@dishnetwork.com100%Confidence score: 100%Supportleaves@dish.com100%Confidence score: 100%Contact for accommodation requests during the application processtina.chu@dish.com100%Confidence score: 100%rachel.parks@dish.com100%Confidence score: 100%hannah.ballard@dish.com100%Confidence score: 100%joseph.jones@dish.com100%Confidence score: 100%careers@dish.com100%Confidence score: 100%
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This very same situation has just happened to me. I moved to a new place at the end of October 2008 (just 2 months after having the dish installed) and scheduled to have the Dish installed there. Once the tech came to install they could not get reception at all. By his words "No line of site due to apartment orientation", meaning there is NO Reception at all to get a signal. The tech told me to call and cancel my service and tell them not to charge the cancellation fee due to not being able to get service at all at the new residence.
I called a couple days later and the customer service rep said they would credit me back the payment they had just taken out of my account and they would NOT charge me the cancellation fee due to not getting service. They were also to send me a box to ship my cable box back to them.
Now it is end of December and I got a bill for the cancellation fee of $220 and they posted the credit I was to get back from the billing error towards the cancellation fee. They also said they will be billing me $425 for the cable box because I did not return it.
It seems that none of this was documented on my account from the prior rep so they are not going to honor what I was told. They said they will hold off on charging me for the cable box for another 10 days for me to return it (after they send me a return box) but they will not reverse the cancellation fee. No matter what the reason they said, I broke the contract and it was my decision to move, not theirs so I own the cancellation fee even though I can not get service.
This is very bad service, the last rep I spoke to was very rude and had a very stuburn attatidude. This company sucks!