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I was a customer of Dish Network for almost 10 years. In August of 2009, I moved discontinuing my services with them. A week later, Dish Network sent me two boxes in which I was to return two receivers. I returned both receivers on 8/25/2009. Today, January 29, 2010, nearly 6 months later, I receive a letter in the mail from Dish Network indicating that my debit card would be charged $200 for an unreturned receiver. Obviously, I was upset and quite confused, so I called Dish Network. I cannot begin to tell you the rude and unprofessionalism portrayed by Dish Network with what was clearly a mistake on their end. I spoke to Mandy (U6T) and Darlene (6PR) with their manager Terry giving information to them intermediately.
When an account is closed with Dish Network, boxes are sent almost immediately for receivers to be returned, and I did just that – returned my receivers. Once again, I returned these receivers in August of 2009. If receivers are not returned within 30 days, the customer is billed for all unreturned receivers. My question to Dish Network was if my account was closed in August, AND if customers are billed 30 days later on unreturned receivers, why am I just now, in January of 2010 getting this bill? In response, Darlene and Mandy agreed that something went wrong within the system. I said “Exactly! Please remove this charge"! They refused to remove the charge unless I supplied them with a tracking number for the unreturned receiver. I said, “What if I can’t find the paperwork anymore? What if there was a fire? Then what do I do”? I was told that I could call the UPS main number and get that information. This information was completely false. When I called UPS, I was told that they could not supply me with that information. Fortunately, I was able to find the receipt with the tracking numbers I received from the UPS store from day I returned the packages. It took me hours of digging through paperwork, but I found it - thank goodness. My entire day was ruined because of this, but I had to find that receipt – it was my only recourse. When I called Dish Network with the tracking number, I was told my account would be credited on my next statement. I said “I haven’t received a statement from you folks in 6 months – my account has been closed. I don’t even live at that same address”! At that point, I asked for some type of confirmation as proof my credit card would not be billed. Unfortunately, I was not provided any kind of confirmation – basically it was just their word. Scary! I can only hope that Dish Network does not bill my credit.
In my opinion, this is a scam being run by Dish Network. Times are hard and these companies are looking for any way to make extra money. Many people do not keep receipts from packages sent six months prior. One would think the issue is over and perhaps discard the receipt, and that’s exactly what Dish Network seems to be banking on. My advice is when dealing with Dish Network receiver return system, KEEP YOUR TRACKING NUMBER DOCUMENTATION! This way when they hit you with a $200 bill for a receiver that you returned six months prior, you have some type of recourse. If you lose that receipt – you have nothing! No recourse at all. I hope this saves one person from the horrific experience I’ve been through with Dish Network.
P. Mackey
Well you're not going to believe this. Dish Network just called me again asking for the $213.00 to cover the cost of the receiver - the one I sent back in August. I haven't heard from them since January (see above). Here it is two months later, and they call again asking for the tracking number. If I didn't have that number, I would have been accountable for the $213.00. Now tell me this isn't some kind of scam. Per Charles (ETS) my account is at a zero balance - at least it is for today. I'll keep the tracking number handy at my desk for the next call. At some point, Dish Network will see this scam isn't going to work on me. I have my tracking number - do you? I hope so.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have to cancel and want to return the equipment to the office in person and to avoid the boxing up and mailing and waiting hassle of long drawn out communications of delivery and refund.
OMG. I am so glad I found this forum.
I had to return the equipment for 2 different accounts (mine and my ex-wife's). I did that back in June 2018.
I had called before that to confirm that it is still okay to return the equipment so I can get my money back. The accounts were 2 or 3 years old (and I had already been charged for the equipment). Long story, but we were going through a separation etc.
Anyway, after confirming with Dish, I sent back both the receivers and all the remotes and manuals and everything else they asked for. I used the UPS boxes they had sent (I had kept it all in one place in the basement).
They received the boxes. I talked to them after that and they confirmed everything.
And then, I stopped hearing back from them.
I called once every few weeks and same answer: "everything looks good. We have sent it to the refunds department. You should be hearing back from them soon"
Finally in OCTOBER, I got annoyed and asked to escalate the issue. I finally talked to someone in the "Office of the President".
She seemed very helpful - even gave me her extension number!
But then NOTHING. Dead silence.
I have called her at least 3 or 4 times since then. I just get her VM.
AND no money back.
I finally talked to another agent today and all he could say was: "this is all I can do - send another note to the refunds department".
WTF?
What are my options? Should I call the State AG's office?
I mean this is crazy :( :( :(
Thanks for all your help, folks.
M
Dish network has really shoddy installers. In the last two week, my wife and I found that the cable running from my house to the dish was installed just under the leaves. Any reasonable installer would have buried the cable under the ground to prevent damage to the cable. We contacted dish and informed them of the problem and was told that it was up to the installer how the cable would be installed.
It took them 9 days to arrive for repairs to the cable. My wife and I installed a 3/4" pvc conduit and placed a string to make the job some easier when they did arrive. Please, watch how the installers place the cable at your home.
Dish is by far and away the worst provider of satellite service in the industry... Subscribers should
read the fine print in there contract prior to signing,
Dish can remove or block out favorite channels, but will not adjust your monthly statement or fees.
Expect service interruption with passing storms or over cast conditions.
With this in mind, I elected to discontinue my service one month prior to my commitment date and
in return for lack of service and programing, Dish elected to charge me a fee for deactivation .
As President of our Home Owners Association I will recommend to our members a contract with
Spectrum at half the monthly fees Dish is charging.
I am in the same situation - years of service boxes sent back. Received a bill for 250.00 due to equipment not received. This is not acceptable.
I was just charged $600 for unreturned equipment that I shipped off a month ago from my home in illinois now I have moved and I am in Georgia and I was billed $600 for equipment I already returned ! Stressful and I’m so disappointed with this company and I will never return as a customer I will stick to my roku stick it’s better programming than dish network with their overpriced packages with few channels anyways! Definitely a scam preying on people getting their equipment back then scamming people saying they never received it and re charging people for it! I’m getting a lawyer involved and going to sue for damages moving to a new state with 2 kids is hard and for them to take $600 from me for something I returned after being a customer for 10 years is unheard of ! Scammers! I will tell everybody about this shady business !
I dumped another cable company because anytime you needed service you got to speak to someone in a third world country . Two weeks ago I called for service for a problem with THE DISH . I talked to some [censored] in India,who didn't have a frick'n clue! Can't believe they can't find enough ignorant people in this country. They must all be in management !
Where are the boxes? , It's been two weeks and I wan' to return your equipment .