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I've been with Dish since 1993. I've recommended their service over other providers throughout the years. However, in the last two or three years the cost and finicky nature of my receiver has necessitated my contacting their support. Fifteen months ago I call about my receiver (a VIP722DVR) having some issues, and the possibility of getting a replacement.
The representative advised that the VIP722 was considered obsolete, and that they would need to upgrade the equipment. I didn't want to "upgrade" but just have their equipment repaired or replaced. I've been paying $15 a month for the equipment usage fee. I believe that it is their responsibility to repair, swap, or replace with a current receiver. I should not be required to upgrade because they've moved to more current, modern equipment.
We did reach an agreement that I would accept a different, less costly program, with new equipment, if it would work in my area. The technician came out and determined that my situation wouldn't allow for the new equipment. We advised Dish and the change was terminated... or so we thought.
I've recently retired, and I'm looking at justifying my need for Dish service. In my attempt to seek a lesser package, I was advised that I had eight months left on "my contract". I had, nor agreed to any contract! I've been on a month-to-month service for decades. The representatives are helpless at correcting the situation, there are no valid supervisory personnel capable of assisting, and the corporate office is a brick wall.
I owe them nothing. My thirty years of trouble-free patronage is apparently worth nothing. No one at Dish will provide evidence of an agreement. I'm sure that if I close my account, they will quickly and effortlessly place my account in collection. Although that doesn't concern me in terms of my credit rating, it does anger me in that I have maintained a spotless and exemplary financial record that can so easily be tarnished. I long for the days when Charlie Eagan was truly in charge. Back then, Dish took care of its customers...
Desired outcome: Drop the penalty fee, since there should never have been one, or provide me proof of my "agreement' to a contract.
You are correct, 1996…. do you really think that changes the ultimate situation?
Strange as Dish has not existed since 1993. Didn’t even have any satellites up yet.
You are correct, 1996…. do you really think that changes the ultimate situation?
Given the thread of complaints, they all seem to echo the same issues. Strange.
I think it makes a great difference. When someone is so sure, and then gets corrected and says that it doesn’t change anything else, it makes me think they are less truthful on the rest of it.
The fact that you talk about the other reviews, says a lot as well. You’re basing your opinion on others opinions that were mostly incorrect themselves.
You being upset about your obsolete equipment, means little. Also, you being upset about the contract, also, tough luck. You do owe if you cancel.
UPDATE... one of Dish's Senior Customer Case managers did cancel the early termination fee, gave me the Vip722DVR (... they didn't want it), and offered me some reduced priced, customized options. However, they did make it seem as if they were doing me a favor verse what was proper.
Ultimately, I reviewed the offer and compared it to what other offerings have emerged over the years and elected to terminate my long-time service. I thank Dish for not making it any more difficult but, sadly for them, the lack of customer appreciation when dealing with issues has cost them a loyal customer.
(Watch out for "trolls" like Mike, they don't add anything. Apparently they believe it helps with their low self-esteem.)
You had to cry to the very top and then they offered you a courtesy to end it… and you’re still thinking that what has been told to you is incorrect. Hmmm.