Menu
For Business Write a review File a complaint
CB Satellite and Cable TV DISH Network Unauthorized contract extension
DISH Network

DISH Network review: Unauthorized contract extension

D
Author of the review
2:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I've been a Dish customer for approximately 14 years. In April of 2022 the DVR stopped working and I contacted Dish. They were unable to repair and said they no longer supplied that unit. They said they would need to replace it with a newer unit. This decision was made by Dish. I asked for a refurbished (same ) unit. Dish stated they no longer had the older units and were replacing them when they stopped working. They sent a technician over who replaced the old receiver with a new DVR. He left after he completed the work and did not ask me to sign anything. He did not share with me that he would be submitting paperwork to create a contract of any sort. Today, Sept 19, 2023 I attempted to cancel my service. My roof is being replaced and the roofers will remove the satellite dish. I was told I had an agreement and would be charged an early termination fee. I knew I did not sign an agreement and asked them to send me a copy. The Dish rep said she did not have access to agreements. Dish raised my rates when they replaced my DVR and have done so on a regular basis. I did not request an upgrade. I did not sign an agreement.

I've read that DISH inserts a 4 digit number on the signature line of a contract and calls this the customer's signature. This is Dish's way of creating a false contract and bypassing a real signature request. This paper work is submitted by the technician. If necessary I will contact the Attorney General for a consult.

Desired outcome: Cancel service. No 'early termination fees', as I did not sign a contract. I want to hear from Dish.

0 comments
Add a comment

More DISH Network reviews & complaints

DISH Network - As a former employee let me tell you 42
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
DISH Network - false advertising, wrong billing, poor customer service 487
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
DISH Network - Dish network receiver equipment scam!!! 50
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
DISH Network - dish network pay per view fraudulent charges 68
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
DISH Network - ignorant representatives, overcharging and scamming my account 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. DISH Network Contacts

  2. DISH Network phone numbers
    +1 (888) 313-5710
    +1 (888) 313-5710
    Click up if you have successfully reached DISH Network by calling +1 (888) 313-5710 phone number 2 2 users reported that they have successfully reached DISH Network by calling +1 (888) 313-5710 phone number Click down if you have unsuccessfully reached DISH Network by calling +1 (888) 313-5710 phone number 12 12 users reported that they have UNsuccessfully reached DISH Network by calling +1 (888) 313-5710 phone number
    Customer Service
    +1 (800) 333-3474
    +1 (800) 333-3474
    Click up if you have successfully reached DISH Network by calling +1 (800) 333-3474 phone number 0 0 users reported that they have successfully reached DISH Network by calling +1 (800) 333-3474 phone number Click down if you have unsuccessfully reached DISH Network by calling +1 (800) 333-3474 phone number 0 0 users reported that they have UNsuccessfully reached DISH Network by calling +1 (800) 333-3474 phone number
    Customer Service
  3. DISH Network emails
  4. DISH Network address
    9601 S Meridian Blvd, Englewood, Colorado, 80112-5905, United States
  5. DISH Network social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
  7. View all DISH Network contacts
DISH Network Category
DISH Network is ranked 55 among 61 companies in the Satellite and Cable TV category