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I ordered the original offer of five movies for &1.99 which I paid for when I placed the order. I did recieve them which apparently is somewhat unusual. After getting those movies I canceled my subscription. Lo and behold, nearly two months after that, I was charged some thirty dollars for absolutely nothing. I have not gotten any further product. When I saw the charge on my online statement I called the number listed and it asked for my account number which of course I didn't have. So, I tried pressing all kinds of combinations to get to an actual person and of course there was no one. I looked the company up on Google and found all the bad publicity. I have called my bank and disputed the charge so at least that will be taken care of. My concern is how do I keep this from happeneing each and every month. I really hate the though of having to cancel my card, however that may be the only option.
I wish I had checked before. Oh well, just in time for the holidays !
Feel free to email with any questions or info.
[protected]@live.com
The complaint has been investigated and resolved to the customer’s satisfaction.
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I'm sorry you are having an issue with the Disney Movie Club, we definitely want to assist you in any way we can. Please call [protected]. For fastest service please have your member number when you call. Your membership number can be found in the upper right hand corner of your Featured Title card in the membership information box or if you recently received an order, your membership number can be found at the top of the enclosed invoice. If you do not have your member number, please call [protected].
Also, the Disney Movie Club website is open 24 hours a day, 7 days a week at www.disneymovieclub.com where you can send emails to our customer service cast members, place an order, or learn more about the club.
Thank you,
Disney Movie Club Member Advocate
I am customer number 4502599, So I got a problem with my account on Disney Movie club because I did not agree with order number [protected] but they charge my money in my credit card for 40$.I need you check for me and Let's me know how can I refund my money back and I want to cancel a membership, too
Thanks
pacharin,
I have emailed you with information regarding your account. If you have further questions or concerns please contact me directly at [protected].
Member Advocate
Disney Movie Club
Pacharin,
Thank you for calling me today so I was able to resolve your concern.
Member Advocate
Disney Movie Club
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
BigJason,
I regret you are having a difficult time with the Disney Movie Club. I can assist you with this. Please contact me at [protected] so we can come to a resolution for you.
Thank you,
Member Advocate
Disney Movie Club
They've gotten me out of 125 dollars and they don't have an account in my name so they're is nothing they can do?!? I'm being robbed
I am having this same problem and I've been paying for 5mo without my knowledge. Thanks to an app which let me know I was getting scammed! I'm really angry. I'm out 70.00 for a non existing account!
Disney Movie Club took money from my account when I don't even have a membership with them. I want my money back and them to never take money from me again. I am about to file fraud charges