Dollywood’s earns a 1.1-star rating from 143 reviews, showing that the majority of theme park visitors are dissatisfied with overall experience.
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discrimination
Dianne anglin, 118 lauren wood cir, taylors sc 29687, phone [protected]
To whom it may consern
My husband and I are in our 60s we have a very limited income, in 2012 we had saved up enough money to take our grandchildren and children to dollywood. The main thing I wanted to do was to ride the train with my grandchildren. I have parkinson disease and rented a little scooter to ride as a part with. We stopped at two rides and then we headed for the train I part scooter as close to the train as I could. My two daughters came and helped me off the scooter and we started to walk toward the train. As we approach the train the security guard informed me that I could not ride up front with my family, my daughter questioned him and was adamant about letting me ride up front with my family they argued but the guard I could not ride in front with my family I daughter asked if they could ride in the back with me his answer was no there were about 10 empty seats ahead of us so my husband and I rode in the very back of the train I couldn't even see my family will sitting I was humiliated and embarrassed my little grandson could not understand why his grandma could not sit with him I called mr. Fox in pigeon forge the manager of dollywood and he offered me free tickets of which I refused my life is worth more than tickets I went to court the only reason I lost the case is because I waited too long to file the lawsuit. I get angry every time I think of this. I was discriminated against in the worse way the only reason he even knew the guard that I had a disability but because I was in the scooter I could walk he made me feel like I was a monster or something. No amount of money could buy the day I missed with my family of nine bets on many tickets we had to buy. The judge wanted to find out some information about what went own he said he would decide in three days my verdict when he came back was only because I waited too late to follow suit and I didn't win. I feel your rich company should at least pay for the day we lost at dollywood travel, motel food tickets to get in and scooter you should be able to find my records at the courthouse in pigeon for mr. Fox could verify he is head of security at dollywood. You don't do people like they treated me at dollywood. If you have any moral or even care you would reimburse me for the time and money my family lost at dollywood which would be about $1000 for everything
Sincerely diane anglin
unfair treatment
My wife and I both worked at Dollywood on Adventure Mountain. We noticed issues there starting in April, Things like inappropriate sexual conduct and comments, favoritisms between supervisors and other hosts. We started taking our concerns through the proper channels, the further we climbed the less we achieved. The final straw was the fact that during an investigation, we got reprimeanded for swearing, but the let the sexual harrassment contiue. It got to the point that we had to quite because we were pin pointed as trouble makers, not mention target for ever little thing that happened. Hosts would do the same thing that we did(talk, late on breaks, etc) we would get reprimanded, where as other host would have nothing said. Dollywood preaches about how they are a Christian based ompany, but in realty they treat their employees like dirt. All they care about is the almighty dollar. Sounds like hypochristian's to me. Shame on Dollywood.
The complaint has been investigated and resolved to the customer’s satisfaction.
I went to splash country for the 1st time on the 26th of May. My boyfriend is disabled and both of us are veterans. We started to park in a handicapped spot and were turned away! The man said it would cost us $13.00 for that spot because it was for "preferred parking. (We are gold card holders) " There aren't enough spots for handicapped. And there's NO TROLLY to ease the long walk for those who need to be closer to the entry. Dolly has some great community give aways, but COME ON! This is DOWN RIGHT GREED! The cost of season passes are discounted for us vets but even then it cost the 2 of us and his daughter over $500 for our passes! The food cost is OUT RAGEOUS and you can't bring in food...GREED! We WON'T be going EVER again!
I think Dollywood need to open all the food and drink stands. I get tired running all over the park to find food. also they need more help the lines are just to long. I don't think they know how to handle crowds. its a beautiful place but don't think I will be buying season passes again, they just don't know how to handle all the people. having to stand in line for hour to eat is just too much. need more food stands open and more workers. april 2016 was there and the hot dog stand was closed and the food stand at the elephants was shut down. I seen. the ice cream dots stands, but they were just one open . . so the lines were to long for us ..i saw other dot stands but the were shut down...they also need more rides for kids.
I think the safety restraints on the rides should be made to fit over weight people. It is embarrassing to get on a ride and then have someone to tell you to get off because the restraints won't fit. I think overweight people should get a discount because they cannot ride some rides. I think this is unfair.
Dollywood? Get Real! Dolly Parton hasn't been exactly shy about marketing those huge mounds of joy. What did you expect to find at Dollywood?
terrible employers
The company may seem great to visit if you go there every once a year. Sad fact is if you work there you learn the true side of those running the show. The business always is sided by the police when it investigates employees after a complaint by a supervisor. The employees have no rights and are threatened to take a polygraph or be fired. Seems like employers get away with anything nowadays. That is pitiful.
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Overview of Dollywood complaint handling
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Dollywood Contacts
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Dollywood phone numbers+1 (800) 365-5996+1 (800) 365-5996Click up if you have successfully reached Dollywood by calling +1 (800) 365-5996 phone number 0 0 users reported that they have successfully reached Dollywood by calling +1 (800) 365-5996 phone number Click down if you have unsuccessfully reached Dollywood by calling +1 (800) 365-5996 phone number 0 0 users reported that they have UNsuccessfully reached Dollywood by calling +1 (800) 365-5996 phone numberReservations+1 (865) 365-1900+1 (865) 365-1900Click up if you have successfully reached Dollywood by calling +1 (865) 365-1900 phone number 0 0 users reported that they have successfully reached Dollywood by calling +1 (865) 365-1900 phone number Click down if you have unsuccessfully reached Dollywood by calling +1 (865) 365-1900 phone number 0 0 users reported that they have UNsuccessfully reached Dollywood by calling +1 (865) 365-1900 phone numberResort Front Desk+1 (800) 365-5996+1 (800) 365-5996Click up if you have successfully reached Dollywood by calling +1 (800) 365-5996 phone number 0 0 users reported that they have successfully reached Dollywood by calling +1 (800) 365-5996 phone number Click down if you have unsuccessfully reached Dollywood by calling +1 (800) 365-5996 phone number 0 0 users reported that they have UNsuccessfully reached Dollywood by calling +1 (800) 365-5996 phone number
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Dollywood emailsguestservices@dollywood.com100%Confidence score: 100%Supporttmckeithen@dollywood.com99%Confidence score: 99%salesjwebb@dollywood.com98%Confidence score: 98%communicationdollywoodfoodquestions@dollywood.com97%Confidence score: 97%supportsplashcountryfoodquestions@dollywood.com97%Confidence score: 97%supportaldavis@dollywood.com96%Confidence score: 96%communicationahendrix@dollywood.com94%Confidence score: 94%salesbsalyers@dollywood.com93%Confidence score: 93%sales
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Dollywood address2700 Dollywood Parks Blvd, Pigeon Forge, Tennessee, 37863, United States
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 13, 2024
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