Dream Girls Hair Import & Salon’s earns a 1.0-star rating from 3 reviews, showing that the majority of clients are dissatisfied with their hair services and products.
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I put down $100 on 12/6 for a 3 month appointment on 3/3
I put down $100 on 12/6 for a 3 month appointment on 3/3. I tried calling the salon at *** on Saturday 2/27 to cancel, but couldn't reach anyone. I left a bunch of messages, but they never called back. I found the assistant's number and texted her to explain that I've been trying to cancel since Saturday. She told me I had to cancel 72 hours before the appointment, but they never told me that before. I told her about the messages I left and how I just found her number that day. She said because of COVID, there's no receptionist and changes or cancellations have to be done the same way as booking. They didn't tell me that either. She said I could reschedule so I don't lose my deposit, so I sent 2 texts on 3/5 and 4/23 to schedule, but got no response.
On January 19th, I had an appointment at Dream Girls Hair Import & Salon to dye the front of my hair (including my bangs) dark blue and touch up
On January 19th, I had an appointment at Dream Girls Hair Import & Salon to dye the front of my hair (including my bangs) dark blue and touch up my roots. The stylist, ***, who was working on my hair at the time, advised me against the dark blue color. She said I would have to bleach my hair to a platinum blonde shade. I decided to follow her advice because I didn't want to bleach my hair again. It had already been bleached twice during my previous appointment.
To my surprise, what I thought was dye turned out to be bleach when I saw it right before she washed it out. I didn't say anything at the time because I was shocked. I mean, what could she do? Unbleach my hair? So I thought it would be best to just let it go and I left with the red color.
The following week, I noticed a big chunk of my hair had broken off. I called the salon and explained the situation. I told them how my hair was bleached again when I didn't want that, and all I needed was for it to be fixed. They offered to wash my hair without charging me, but whenever I tried to explain the extent of the damage, it seemed like they didn't really listen or understand.
Overall, I was disappointed with my experience at Dream Girls Hair Import & Salon. The stylist's advice led to my hair being bleached again, which caused significant damage. While they did try to fix it by offering a free wash, it felt like they didn't fully grasp the severity of the situation. I expected better communication and understanding from a professional salon.
On January 19th, I had an appointment at Dream Girls Hair Import & Salon to dye the front of my hair dark blue, including my bangs, and touch up
On January 19th, I had an appointment at Dream Girls Hair Import & Salon to dye the front of my hair dark blue, including my bangs, and touch up my roots. However, the stylist, ***, advised against the dark blue color and explained that I would need to bleach my hair to a platinum blonde. I decided to follow her advice because I didn't want to bleach my hair again, as it had already been bleached twice during my previous appointment. Unfortunately, what I thought was dye turned out to be bleach, and I only realized this right before she washed it out. I was shocked and didn't say anything at the time because I didn't think she could undo the bleach. So, I decided to let it go and left with the red color.
The following week, I noticed a significant chunk of my hair had broken off. I called the salon to explain the situation and how my hair had been bleached again against my wishes, causing the breakage. They offered to wash my hair without charging me, but whenever I tried to explain the issue, they blamed me instead of acknowledging that my hair had been bleached without my consent.
Recently, I noticed that the broken chunk of hair was even larger, so I called the salon again to calmly request a refund for the color service only, not the entire weave service, since it was the unwanted bleach that caused the breakage. I called about 20 times and also sent text messages to ***, but I received no response. Frustrated, I decided to drive down to the salon in hopes of speaking to them in person. Finally, they answered my call and acknowledged that they had seen my previous calls but couldn't answer for some reason.
The customer service I experienced during that phone call was absolutely ridiculous. The lead stylist, ***, and her assistant, ***, were incredibly disrespectful and didn't have a proper conversation with me. They eventually had me speak to the salon manager, whose name I believe is ***. I explained the situation to her, but it seemed like she didn't listen to a word I said and continued to blame me.
Is Dream Girls Hair Import & Salon Legit?
Dream Girls Hair Import & Salon earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Dream Girls Hair Import & Salon. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Dghair.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Dghair.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- A user on Complaintsboards.com notes that they were interested in purchasing a product from Dream Girls Hair Import & Salon, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- The website belonging to Dream Girls Hair Import & Salon has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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About Dream Girls Hair Import & Salon
One of the key factors that sets Dream Girls Hair Import & Salon apart from its competitors is its commitment to sourcing and importing only the finest quality hair extensions. The company takes great pride in offering a wide range of hair extension options, including virgin hair, Remy hair, and human hair extensions. These extensions are carefully selected to ensure that they are of the highest quality, providing customers with a natural and seamless look.
In addition to its exceptional hair extensions, Dream Girls Hair Import & Salon also offers a comprehensive range of salon services. Their team of highly skilled and experienced stylists are dedicated to providing clients with personalized and professional hair care solutions. Whether it's a simple haircut, a trendy hairstyle, or a complete hair transformation, the salon team at Dream Girls Hair Import & Salon is committed to exceeding customer expectations.
Furthermore, Dream Girls Hair Import & Salon understands the importance of customer satisfaction and strives to provide an exceptional shopping experience. Their user-friendly website, dghair.com, offers a seamless browsing and purchasing experience, allowing customers to easily explore their extensive product range and make informed decisions. The website also provides detailed product descriptions and helpful tips to assist customers in choosing the perfect hair extensions for their needs.
Dream Girls Hair Import & Salon takes pride in its exceptional customer service. Their knowledgeable and friendly staff are always ready to assist customers with any inquiries or concerns they may have. Whether it's providing expert advice on hair care or addressing any post-purchase issues, the team at Dream Girls Hair Import & Salon is dedicated to ensuring that every customer is satisfied with their experience.
In conclusion, Dream Girls Hair Import & Salon (dghair.com) is a highly reputable company that offers top-quality hair extensions and salon services. With a commitment to sourcing the finest hair extensions, providing exceptional customer service, and offering a seamless shopping experience, Dream Girls Hair Import & Salon is the go-to destination for individuals looking for premium hair products and professional salon services.
Overview of Dream Girls Hair Import & Salon complaint handling
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Dream Girls Hair Import & Salon Contacts
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Dream Girls Hair Import & Salon phone numbers+1 (916) 686-5030+1 (916) 686-5030Click up if you have successfully reached Dream Girls Hair Import & Salon by calling +1 (916) 686-5030 phone number 0 0 users reported that they have successfully reached Dream Girls Hair Import & Salon by calling +1 (916) 686-5030 phone number Click down if you have unsuccessfully reached Dream Girls Hair Import & Salon by calling +1 (916) 686-5030 phone number 0 0 users reported that they have UNsuccessfully reached Dream Girls Hair Import & Salon by calling +1 (916) 686-5030 phone number
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Dream Girls Hair Import & Salon emailshello@dghair.com95%Confidence score: 95%Support
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Dream Girls Hair Import & Salon address9090 Elk Grove Blvd, Elk Grove, California, 95624-2046, United States
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Dream Girls Hair Import & Salon social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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