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Yummy Extensions
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1.5 8 Complaints
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Yummy Extensions Complaints 8

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M
3:58 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased 6 bundles of the raw Burma curly. It’s nothing like the bundles I’ve had in this curl pattern before. I got the hair installed and within 2 days I noticed it was extremely dry, brittle and shed a LOT and felt more like the raw Cambodian. I’ve purchased both from Yummy which is how I’m able to do the comparison. I asked for a refund on the...

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J
4:00 pm EDT

Yummy Extensions virgin hair

I am a celebrity stylist and I was working on a location shoot/video for a very well known and famous female performer. I decided to try Yummy Hair Extensions and made a purchase in February 2018 for 3 bundles of their Virgin wavy hair. I made a wig for my client. The video was shot in the Seychelle Islands. To make a long story short, at the end of the first day of shooting, the Yummy Hair that I used to make the wig was a matted mess from the water in the beach. This was humiliating for me! My artist then told me that she would use the wig she arrived with and that everything would be fine. During the last 2 days of the shoot/video, there was a lot of time in the water. Afterwards she took the wig off and I washed and conditioned it with regular shampoo and conditioner. I have to say that the hair Never shed or tangled and stayed soft! I later remembered that the hair on that wig was from Superblackhair.com. Yummy never responded to my complaint and I am still in shock about that. Just be careful when spending your money and not getting what you should get.

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M
2:08 pm EDT

Yummy Extensions bad hair extensions

I purchased hair from Yummy hair extensions at the end of May 2017, it is now July 5th and I cant tell you how disappointed I am in these hair extensions. I purchased the loose curly of two 28 inches and a 24 inch.This hair gets matted so easily and as the day goes on the hair gets bigger and bigger. I wish I could get my money back but I know they will not refund money. I just need everyone to know how this hair is not what they advertise it to be. The other person that did a review is most definitely telling the truth about this hair. I spoke to a customer service rep and she told me I need to deep condition for about 20 minutes and then rinse it out. I will never buy extensions from this company again, I am upset that I told my daughter about this hair and she ended up buying the deep curly but doesnt want to install it. We are both looking for alternate hair companies with better hair products. Buyer beware on Yummy Yarn Extensions. Do not purchase hair from this company! you will be disappointed.

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Is Yummy Extensions Legit?

Yummy Extensions earns a trustworthiness rating of 90%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Yummy Extensions highly, which means their services are pretty reliable. Despite this, their 12% complaint resolution rate raises questions. We recommend users check reviews and complaints about Yummy Extensions to understand what to expect from them.

We found clear and detailed contact information for Yummy Extensions. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Yummy Extensions has registered the domain name for yummyextensions.com for more than one year, which may indicate stability and longevity.

Yummyextensions.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Yummyextensions.com you are considering visiting, which is associated with Yummy Extensions, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Yummyextensions.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Yummy Extensions has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website associated with Yummy Extensions sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
  • Yummy Extensions has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
  • We conducted a search on social media and found several negative reviews related to Yummy Extensions. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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N
6:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Yummy Extensions Almost a bundle of shed after 4 months. Product mislabeling, misbranding, poor quality customer service

I contacted yummy end of october/november to notify them that I was experiencing shedding with the 3 bundle purchased I had just purchased four months prior... Not a little... A lot. Like brush loads. My full 3 bundles felt like a 2 bundle. Very noticeable. When I called yummy, I spoke to a young lady on the phone who took my information down and was promised a call back by a manager. I had unexpected health issues that presented itself & was back and forth in the er and drs. I was also expecting my first niece on the way, so I had a full plate. I waited a month... And got no call.

On dec 8th, I emailed yummy and got no response. I sent pictures of the before, after, the globs or hair on brush and explained to them how upset I was and asked them to accommodate me and that no one had replied to me. I waited 3 days and after losing patients, I went on their ig and vented. Suddenly someone from their team decided to reply... On dec 11th. The yummy rep, who I will spare and remain nameless, sent me a brief email, didn't sound humble at all nor apologetic for the lack of communication and went as far as to insult my intelligence and offered to sent & quot;tips and reasons why curly hair sheds" and since I kept the hair so & quot;long"... Would have resolved it sooner no? & quot; they would offer & quot;a discount towards the next purchase". Unacceptable, maybe then. Not at this point.

I sent a reply the next day on december 12th, asking about the discount I was being offered. No response.

I took the weave out cuz the shedding was bad and I looked crazy. The holiday were in and I had to bring my spirits up. I have a lot on my plate... Still do, as i'm a healthy girl under 40 and dealing with some heart issues at the moment. I don't need the additional stress. Hair was the last thing on my mind and I shouldn't be the one chasing a company once I already contacted them.

Once things calmed down I tried yummy again. I sent them another email this week on monday... Guess what? 3 days later and i've gotten no reply. I tried to resolve this amicably. This company is beyond unprofessional and i'm done. I don't ever write on these forums but I feel so violated, especially after my email to them in december and now. I sent them this same exact message and they have shown no regards. It speaks volumes on the type of business they are. After researching and seeing the various complaints I didn't take it personal. They have over 15. Six on one site alone. Not counting yelp. Come on yummy. It's about customer satisfaction, not just sending free hair to the youtube gurus to get a little online presence. All they do is talk mumbo jumbo, wear your hair for 5 mins on their instagram and swap to the next. We wear your hair. Where is the loyalty?

I've never been treated by a company this way. I didn't spend $50 nor $100. Like many, I spent about $700, in addition to 2 installations in less than four months... And that was thanks to you yummy as I didn't want to ruin the hair and asked them for a referall to a & quot;weavologist. I was better on my own. I had to return to her a week later to tighten the weave, and just redo the whole darn thing somewhere else 3 weeks later. Plus it was somewhere in the hood where I had to pay 2 tolls and a lot of gas. Wasn't even a salon... It was a rent-a-chair. Ugh. What a nightmare. And now I would have to spend almost $700 again plus another install? My experience has not been & quot;yummy" to say the least.

If yummy is going to brand their product on their website & quot;we're buying 100% raw authentic virgin hair" they need to comply with the quality of their product. Virgin hair should not shed in abundance, tangle nor matt and yummy should uphold their statement, reputation and their name and most of all care about their client relationships and customer's happiness and satisfaction as we are the root of the business.

Yummy doesn't label their brand like most companies with names like malasian, brazilian... Etc. But in the bottom of each product page they do the reverse the wording a bit and label their & quot;hair is not from china" and on another they label the hair is & quot;authentic raw hair sourced from several russian federation countries".

In various complaints many customers have asked for the certificate of authenticity (As product confirmation). After researching the past few days and trying to get understanding to & quot;tips on why my hair shed"... I realized many companies brand and label their hair extensions but not all companies have the authentication nor certification to back it up. Hrrrmm.

I have no proof that my hair is 100% virgin. I don't know where my hair is from as yummy has not identified where it's from. Usa? Japan? Italy? Like most ask... A certificate of authenticity would certainly help. They cautiously say it's not from china and say it is from & quot;russian federation... Where and which ones?

The fd&c act prohibits the distribution of cosmetics which are adulterated or misbranded and must comply with the labeling regulations published by the fda under the authority of the fd&c act and the fp&l act...

After 3 months, and repeated offensive behavior to many, I think this company's behavior speaks volume. No thanks. I'll pass. Karma always catches up and always cracks down.

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C
12:30 pm EST

Yummy Extensions Poor customer service

Very poor customer service! Multiple emails sent with no response. Called several times to be placed on hold for 10+ minutes, 3 times! Promised by Glenda & Katie that I'd receive hair 1 week after delivering. TWO weeks later, and counting, and no hair. Called to be told that they're sorry but NO type of compensation. Should've ordered from Sassy Mitchell like I normally do! So disappointed!

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notyummy
notyummy
US
Feb 05, 2016 12:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I had the same experience and posted yesterday. I will NEVER support this company again. Poor quality. My hair shedded from a 3 bundle to almost a 2 bundle in less than 4 months. They ignore your calls and emails and don't stand by their brand. I've tried to contact them to resolve this for 3 months. Ridiculous.

ComplaintsBoard
R
4:28 am EDT

Yummy Extensions Their hair extensions and closures were bad

I bought hair extensions and closure from Yummy Hair Extensions. I have paid $400 for the whole order, but the company sent me bad-quality hairs. And the closures were bad, because it was difficult to attach them and they fell apart. When I complained, the company hasn’t reacted to my emails and other things, which I have told them. They simply didn’t care about my problems.

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D
9:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On November 2015 i purchased hair from YHE based on the reviews on their website, you tube videos, etc. I totally think they stage those videos because I KNOW good quality hair as I have been purchasing hair for many years!! I have hair that I have had for 3 plus years that still looks GREAT phoenomenal infact. I know that things can happen and batches may...

Read full review of Yummy Extensions and 6 comments
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R
4:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Please pay attention to this because I didn't pay attention to what others said and I was BURNED.ok so I decided after much research that I would buy from yummy hair. I normally buy from another online site which I won't mention because I don't need people thinking I work for them or something...I didn't order from my usual site due to the extremely long...

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Overview of Yummy Extensions complaint handling

Yummy Extensions reviews first appeared on Complaints Board on May 4, 2014. The latest review Raw burma curly was posted on Jan 8, 2024. The latest complaint Hair was resolved on May 04, 2014. Yummy Extensions has an average consumer rating of 2 stars from 8 reviews. Yummy Extensions has resolved 1 complaints.
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  1. Yummy Extensions Contacts

  2. Yummy Extensions phone numbers
    +1 (855) 999-8669
    +1 (855) 999-8669
    Click up if you have successfully reached Yummy Extensions by calling +1 (855) 999-8669 phone number 0 0 users reported that they have successfully reached Yummy Extensions by calling +1 (855) 999-8669 phone number Click down if you have unsuccessfully reached Yummy Extensions by calling +1 (855) 999-8669 phone number 0 0 users reported that they have UNsuccessfully reached Yummy Extensions by calling +1 (855) 999-8669 phone number
  3. Yummy Extensions emails
  4. Yummy Extensions address
    955 E. Campbell Rd.Suite 600, Richardson, Texas, 75081, United States
  5. Yummy Extensions social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Yummy Extensions Category
Yummy Extensions is ranked 164 among 228 companies in the Hair and Beauty Salons category

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