Dreams
Reviews and Complaints

My 75 year old mother had to wait 16 weeks for a mattress that she paid £1, 849.00, they originally told her 6 weeks, wrong mattress was delivered but was told she would have to sleep on plastic while has new was located and delivered, some 4 weeks later and after numerous phones calls she was told she would need to buy a new mattress at her expense have that delivered and then Dreams would come and pick the wrong one up, she has had to make a decision to keep the mattress that she never ordered and get a refund for the difference. The customer service and experience I have had from Dreams is absolutely unacceptable, I am glad I dealt with this as it was making my elderly mother ill with worry. I will not be recommending Dreams to anyone, the number of phone calls I HAVE HAD TO MAKE to sort out this mess is diabolical.

I have had so much trouble with your company. The mattress was delivered when it was supposed to be, but it was the wrong one, the sales rep in the store had selected the wrong mattress, we did the bed test device machine in store and he told us we required a medium mattress so we chose a medium tempur mattress, but was delivered a very firm mattress no idea how he managed that as I explained about my back condition and he kept saying you definitely need a medium mattress, I have had to chase up several times to get this sorted out at least 3 separate calls time & money. We now have to wait for the correct mattress to be shipped from abroad (apparently) so now a new delivery date in four weeks time. I have a chronic back condition and the whole reason for getting a new mattress was to help with my back, I would never have agreed for them to take away my existing mattress if I had known they had sent us a granite rock for a mattress, and I could not get my old mattress back, so for two weeks I have been in agony and unable to work due to this rock hard mattress so loss of earnings, I spoke to dreams CS they sent me a topper which was next to useless, it was like a padded sheet, I have since then ordered a proper topper which turned out to be very expensive, it was a tempur topper 7, which has now been delivered at a considerable cost to myself arranged by me, dreams have not offered in any shape or form an apology or any goodwill gesture other than the useless cotton topper they sent, I am still waiting for the new mattress and I was barely sleeping, the new topper that I have paid for has helped moderately, so I am actually managing to get some sleep as of yesterday. What are Dreams going to do to compensate me for this dreadful situation, paying for topper would go someway to restoring my faith in your business, I have been a valued customer for 20 years and never expected to have this debacle and subsequent agony :-(

Please see below the email trail in regards to a faulty mattress within it's guarantee and the communications with the Dreams employee:-

Peter Lally
Tue 25/05/2021 16:35
Reply
Forward
Dear Kim

Thank you for your email.

Whilst I appreciate you are dissatisfied with the outcome of the inspection, I am afraid that due to the technician finding no fault with the product, I am afraid we are not able to progress your claim further at this time.

Should you wish to organise your own independent inspections and send us this, then please feel free to do so.

Many thanks
Peter Lally

From: WELLER, Kim (OXLEAS NHS FOUNDATION TRUST)
Sent: 25 May 2021 15:50
To: Peter Lally
Subject: [EXTERNAL] Re: Issues with mattress - O/No CSTYGI879

Hi Peter

Thank you for sending the report, after reading this, I am actually shocked and i'm afraid to say that I most certainly do NOT agree with the report, at no point did I say "The customer advised collapse is possibly down to sitting in that area over long periods" and this may be seen as misuse. The technician can take no further action.

And also when asked about turning the mattress I advised that this was done at least once per year, my husband actually does this more frequently than me as it is too heavy, so he turns it every 3-6 months.

The engineer himself commented about the springs which are sticking into the side of the mattress.

If a mattress has a 10-year guarantee, it should actually last for at least 10 years.

I am extremely disappointed and will be seeking independent advice and feel that Dreams are just backtracking from their guarantee.

Regards.

Kim Weller
Admin Team Lead
Single Point of Access
Oxleas NHS Foundation Trust
2nd Floor, Highpoint House
Woolwich, SE18 3RZ
Tel: [protected] l k.[protected]@nhs.net l Rio: Community Health

From: Peter Lally
Sent: 25 May 2021 14:33
To: WELLER, Kim (OXLEAS NHS FOUNDATION TRUST)
Subject: RE: Issues with mattress - O/No CSTYGI879

Dear Kim

Please find the inspection report attached.

Many thanks
Peter Lally

From: WELLER, Kim (OXLEAS NHS FOUNDATION TRUST)
Sent: 25 May 2021 11:50
To: Peter Lally
Subject: [EXTERNAL] Re: Issues with mattress - O/No CSTYGI879

Hi Peter

I responded to you on the 17th May regarding your outcome and copied the furniture Ombudsman into my response and have not heard back from you.

I would like to see the full report and pictures that were taken of our mattress and seek further independent advice in regards to your findings.
Please could you send this over as soon as possible?
Regards
Kim.

Kim Weller
Admin Team Lead
Single Point of Access
Oxleas NHS Foundation Trust
2nd Floor, Highpoint House
Woolwich, SE18 3RZ
Tel: [protected] l k.[protected]@nhs.net l Rio: Community Health

From: Peter Lally
Sent: 17 May 2021 11:38
To: WELLER, Kim (OXLEAS NHS FOUNDATION TRUST)
Subject: RE: Issues with mattress - O/No CSTYGI879

Dear Kim

I am very sorry that nobody has yet been in contact with you. You should have received correspondence from MB&G.

Unfortunately no fault has been found with your mattress, as such, I am afraid there is no further action that we can take on this occasion. If you remain unhappy with this situation, we can only recommend that you take the matter up with the Furniture Ombudsman. Please find a link to their contact page below.

https://www.fhio.org/page/contact

I appreciate that this is not the response you were probably hoping for, however I trust it clarifies Dreams position on the matter.

Should you require any further help or assistance, please do not hesitate to contact me.

Many thanks
Peter Lally

From: WELLER, Kim (OXLEAS NHS FOUNDATION TRUST)
Sent: 14 May 2021 23:44
To: Peter Lally
Subject: [EXTERNAL] Re: Issues with mattress - O/No CSTYG1879

Hi Peter

I am really disappointed that no one has got back to me regarding our mattress, we were told by the guy that come out to assess it that we would be contacted in 4-5 working days, that was 3 weeks ago, I really don't think this is acceptable, I have reiterated that this is causing my husband back issues and really do need this sorted as I need to replace this ASAP.

Kind regards
Kim Weller
Admin Team Lead, Greenwich SPA
Highpoint House
Tel: [protected]

On 7 May 2021, at 10:02, Peter Lally wrote:

Dear Kim

I will chase this up and will try and get the result of the inspection to you asap.

Many thanks

Peter Lally

From: WELLER, Kim (OXLEAS NHS FOUNDATION TRUST)
Sent: 07 May 2021 09:54
To: Peter Lally
Subject: [EXTERNAL] Re: Issues with mattress - O/No CSTYG1879

Good morning Peter

We had the assessor out to look at our mattress last Monday and I have not heard anything back yet, this mattress has become a real issue for my husband now so could this be marked as an urgent matter.
Many thanks

Kim

Kim Weller
Admin Team Lead
Single Point of Access
Oxleas NHS Foundation Trust
2nd Floor, Highpoint House
Woolwich, SE18 3RZ
Tel: [protected] l k.[protected]@nhs.net l Rio: Community Health

From: Peter Lally
Sent: 24 March 2021 15:40
To: WELLER, Kim (OXLEAS NHS FOUNDATION TRUST) ; BQ Contracts
Subject: RE: Issues with mattress - O/No CSTYG1879

Dear Ms Weller

I have emailed our underwriters to contact you. They will be in contact in next couple of days.

Many thanks

Peter Lally

From: WELLER, Kim (OXLEAS NHS FOUNDATION TRUST)
Sent: 24 March 2021 11:41
To: Peter Lally ; BQ Contracts
Subject: [EXTERNAL] Issues with mattress - O/No CSTYG1879

Good afternoon

We had a replacement mattress on the above order as our previous one became faulty within the 10 year guarantee (original order 113D557), unfortunately we had this replacement in May 2015 and the bed has lost all support and is dipping quite badly, we have a 10 year guarantee on this, could someone please come and assess this as my husband is having real muscular & sleep issues on this mattress.

Your help would be much appreciated.
Kindest regards

Kim.

Kim Weller
Admin Team Lead
Single Point of Access
Oxleas NHS Foundation Trust
2nd Floor, Highpoint House
Woolwich, SE18 3RZ
Tel: [protected] l k.[protected]@nhs.net l Rio: Community Health

I SENT A EMAIL OVER A WEEK AGO WITH NO REPLY.

Hello,

We have had the matress not that long now and we have both found it VERY uncomfortable. 

My wife mentioned the quality is not that good and is has bobbled already. Also out bedsheets dont stay and easerly slip off. also the  pillows are like bricks, heavey and very uncomfortable.

For the money we have spent we both expected the comfort to and quality to last.

R Cheshire

[protected]

ORDER CONFIRMATION

Store Details   You were served today by
Rotherham Retail Park   Harrison
Unit 4A Great Eastern Way ORDER CONFIRMATION If you need to discuss your Order,
Retail Park   We are here to help on
Beale Way CUSTOMER COPY [protected]
S62 6EJ | COPY OF ORIGINAL |  

ORDER NUMBER ORDER DATE DELIVERY DATE
381A000001 Saturday June 27, 2020 TBA
Your Contact Details Delivery Address Payee Address
Name : Mr ROD CHESHIRE Mr ROD CHESHIRE ROD CHESHIRE
Phone : 43, France Street 43, France Street
Mobile : [protected] Parkgate Parkgate
Work : Rotherham Rotherham
Email :rod.[protected]@blueyonder.co.uk South Yorkshire South Yorkshire
  S62 6BL S62 6BL

Description *Delivery Qty. Unit Price Discount Net Price
Therapur ActiGel Plus Rejuvenate 2200 K Mattress DA 1 £ 1, 199.00 £ -119.90 £ 1, 079.10
Tempur Comfort Cooltouch Pillow (firm) SS 2 £ 99.00 £ -19.80 £ 178.20
(NON DHD) DOB - K/SK Mattress   1 £ 45.00 £ -4.50 £ 40.50
Free Del Over ?100 Mon-Fri (Chargeable Weekends)   1 £ 0.00   £ 0.00
DEPOSIT PAID OUTSTANDING BALANCE All Discounts : £ -144.20
Cards £ 1, 297.80 £ 0.00 Total To PAY : £ 1, 297.80
If you wish to book a delivery date online or email the Customer Services Team, visitwww.dreams.co.uk/help
 
 

     

8 years ago I was diagnosed with a rare bone disorder and therefore required a bed that would provide me with decent support and enable me to get up etc result I paid appropriate £3000 for a super king bed which separates in the middle and each base has its own mechanism to lift me up or down when required the bases have a 10 year guarantee maintenance etc these still work great however my condition has got much worse and I now require a new mattress so today I went to the local dreams shop in perth scotland the shop assistant was really helpfull and advised me to try the dream assessment bed which was great apparently I now need a firm mattress imagine my surprise when I could not get a replacement mattress as you no longer stock super king or the type of bed I have I therefore feel really let down by this I am 70 years old now and do not have the funds to purchase the same type of bed again and am upset that I now find myself with bed mechanism that works great but cannot get a mattress that fits due to the length of my bed should I not have been advised that these mattresses would not be available I just need a mattress that fits please help. Ty

Below is the email trail which outlines my complaint regarding this company. Following the series of emails and discussion on the phone with a customer services representative, I was advised to contact their customer services department via email and have had no reply to date.

Re Order 241A024229

As discussed, please find below email trail regarding this order. I have just spoken with your colleague and she advised me to forward the email trail below. The issue is that ‘Dreams' has stated in the emails below that the mattress is 1) £410 cheaper than the original price (note I have only received £260 in discounts) and 2) you will refund the difference between the original price and the price at the weekend.

I was promised on purchase that any price reduction between order and delivery would be honoured.

There is no mention in the Terms and Conditions that accompanied the order that only one price reduction promise would be applied.

The issue of the free pillows offer was raised by your colleague in our conversation. This has nothing to do with the price of the mattress and in any case is not mentioned or detailed in your emails below.

I have paid a deposit of £399, so the balance to pay is £780.10. I am expecting confirmation of this.

Regards,
John Pearson

From: John Pearson [mailto:[protected]@gmail.com]
Sent: 16 March 2021 15:09
To: 'misbahparveen@dreams.co.uk'
Subject: FW: [Dreams Beds] Re: Weekend Offer

From: Samantha Wright (Dreams Beds) [mailto:customerservices@dreamsbeds.co.uk]
Sent: 16 March 2021 10:42
To: Jpiw1950
Subject: [Dreams Beds] Re: Weekend Offer

##- Please type your reply above this line -##
Your request (#337527) has been updated. To add additional comments, reply to this email or click the link below:
https://support.dreams.co.uk/hc/requests/337527

Samantha Wright (Dreams Beds)
16 Mar 2021, 10:41 GMT
Good morning,
I am really sorry but we are unable to offer 2 promotions at once and we will not be able to do any further discount. If you wish to discuss this with the store where you purchased they reopen on 12th April and the price promise is stated in the terms and conditions that were provided to you at time of purchase in your order confirmation.
Many thanks
Sammy

Dreams Ltd. Knaves Beech, High Wycombe, HP10 9YU.
www.dreams.co.uk

Jpiw1950
15 Mar 2021, 16:57 GMT
I'm not prepared to accept this. I was told on purchase that any price reduction would be honoured. If the mattress was priced at £1, 439.10 at the weekend then the price drop of £160 off my original order is a separate issue and must be honoured as promised when I made the purchase, regardless of any other promotions in the interim. If you are not prepared to confirm payment of £780.10 as a current balance to pay, then I will take the matter further. You yourself said in your email that the mattress is now £410 cheaper than the original price, and ‘Dreams Beds' are now clearly not honouring this.

Please confirm that the current balance to pay is £780.10 or advise where I can take up the matter as an official complaint.

John Pearson

Samantha Wright (Dreams Beds)
15 Mar 2021, 15:31 GMT
Hi John,
I have had another look into your order and we will still not be able to do any further discount as we price promised 10% off the mattress back in February.
Many thanks
Sammy

Dreams Ltd. Knaves Beech, High Wycombe, HP10 9YU.
www.dreams.co.uk

Jpiw1950
15 Mar 2021, 13:45 GMT
I'm, sorry, but there is some confusion here! The original price when ordered on 30 Dec 2020 was £1, 599. I received a discount of 10% off the original price (£160) in February plus £100 compensation for the increased delay.

You state that the mattress is £410 cheaper than the original price, but I have only received a £260 (as above) reduction to date in discounts. Therefore with the mattress priced at £1, 439.10 at the weekend, another £150 reduction based on that reduced price is due to me.

I have already paid a £399 deposit, so can you confirm that (according to your email with the mattress at the weekend price), my remaining balance is £780.10.

Thank you in anticipation.

John Pearson

Samantha Wright (Dreams Beds)
15 Mar 2021, 12:29 GMT
Good afternoon John,
Unfortunately we are unable to price match the mattress for you again as in the offer over the weekend your mattress was priced at £1439.10.
We have already price matched it for you and offered extra discount for the delays so that the mattress is now £410.00 cheaper than the original price.
Apologies but we would be unable to offer any further discounts.
Many thanks
Sammy

Dreams Ltd. Knaves Beech, High Wycombe, HP10 9YU.
www.dreams.co.uk

Jpiw1950
13 Mar 2021, 18:59 GMT
Please note that I have already received this reply from Dreams:
Hi Jpiw1950
Thanks for your query regarding price promise on your Dreams order. Subject to us confirming the new price, we shall refund the difference to your original payment method within the next 10-14 days. We shall email you once this payment has been processed or if we need any further information.
Further, I was promised on purchase on 30 Dec 2020 that ALL offers would be applied prior to delivery. This an entirely separate offer from the one in February and you should honour it - especially as I have recently been informed that there will be a further 6-8 weeks delay before delivery, making it at least 4 months from the order before I can expect to receive the mattress.

John Pearson

Anthony Cook (Dreams Beds)
13 Mar 2021, 17:52 GMT
Good afternoon,
I have checked your order and can see that the 10% discount of £159.90 has already been applied to your order on the 7th February, We cannot apply that discount again for you.
Regards,
Tony.

Dreams Ltd. Knaves Beech, High Wycombe, HP10 9YU.
www.dreams.co.uk

Jpiw1950
13 Mar 2021, 16:51 GMT
I notice that there is a 10% off offer on all purchases over £750 this weekend. I ordered my mattress on 30 December and paid a deposit. I was told that all offers prior to delivery would be honoured. Original price of mattress was £1599.00. Please confirm that you will apply this offer to my purchase. My current outstanding balance is £940.00

This email is a service from Dreams Beds. Delivered by Zendesk
[L7V0YG-GEL7]

I ordered a bed frame and matress on the 27th Dec for Delivery Today 19th February . I spoke with customer advisor earlier in the week to confirm the delivery date and they confirmed today and told me i would receive a call with 2 hour slot . This morning i has not received anything so i accessed my account on line and it informed me that my delivery date is the 19th March ?
I called customer service and they informed me that I have changed this on the 15th Feb online ? which i certainly did not ? I am now in the situation i have no bed for my son and the have informed me that the bed will now not be available until the 19th of March ! The bed that was being delivery today from Monday has been sent elsewhere . I am at my wits end i have no bed for my son and have to wait 4 weeks !

Dreams provided me with a faulty bed. At first they sent me a part to fix it however it then broke again They then ruled that the bed they sold me was unfit for purpose.

They said that they would replace the bed however as the delivery was taking too long due to covid 19 so they said they would instead refund me for the price of the bed.

Under the Consumer Rights Act 2015 goods must be fit for particular purpose. However, Dreams themselves ruled that it is not fit for purpose and therefore I am entitled to a refund.

The first photo is when they acknowledged that the bed was broken and that they would replace. You can see the date they emailed and the date they agreed to deliver is long considering I would be without a bed and it is only a fault of their own.

Then on a call with a customer service assistant they then agreed to refund me completely.

I have now been without a bed for months. I would like this resolved.

My order number is 104A018491

Kind regards

Donna Lambert
[protected]

My delivery slot was meant to be between 7.15 and 9.15 in the morning iv sat an waited past this time. Rang dreams to be told I'm now the last customer which is between 5-7pm i didn't receive no meal text or phone call to let me know. So iv been up since 7 waiting we even booked a table for food which iv now had to cancel also my kids go to bed at 6. I am not happy one bit.

Hello,

Today I received my order (316A000454) I would like to say first that I am very satisfied with the service of the gentlemen who arrived to assemble my bed, very polite and professional.

Now, when purchasing this bed in store we had to extensive pitch by Ian, who answered all of our questions and I was happy to purchase on that basis. I have now had time to "set up" the television that came with the bed and I have now realised this isn't a "smart TV" which I categorically asked if this is able to have things like Netflix downloaded etc to which I was told yes. After reviewing the specs, this television doesn't even possess WiFi technology let alone application(s). Frankly not only am I disappointed I am quite angry to have been lied to, to ensure I purchased this product. I made the fact perfectly clear and it would have been plain as day that this was a pre requisite for buying.

Additionally, we were offered some additional products as extras free of charge which we have yet to receive.. SleepScent I think it was called.

I am satisfied with the bed and all other associated features therefore I see two acceptable outcomes to this problem;

1) a simple switch of the television, with a television that does possess the aforementioned "smart" element completing my request
2) a full refund of the product and I shall make a purchase elsewhere.. I was told during the process I wouldn't be able to refund anything however I am assured that under the sales of goods act 1979, this would be possible.

I do hope I have been clear and I look forward to receiving a response

Kind regards
Max Scarrott

Our 30 day comfort exchange guarantee was refused on the agreed exchange date by the delivery crew saying that there are two marks on the mattress, which was made by the factory putting plastic tags in mattress( what I proved in emailed pictures). As soon as I did it, I got the answer that the driver have seen 3 yellow lines, about what I wasn't informed before because there was no visible marks at all on the mattress. (Mattress was kept in the cover. Which, as seller promised is waterproof) I proved that as well! Then I was informed that probably I removed this lines.

The attitude of the driver or Crew member on the day, 10th of August, 2019 was unacceptable. It started when he realized that I'm an emigrant. He was very rude and definitely he lied about those yellow lines he saw.
Dreams are refusing to send a representative for a second opinion as well.

This is a breach of the terms of contract and I have the right to appeal.

Order no: 319A009673

Our 30 day comfort exchange guarantee was refused on the agreed exchange date by the delivery crew saying that there a mark on the mattress when there was no visible mark at all on the mattress. The attitude of the driver or Crew member ( Brendan) on the day, 8th of August, 2019 was un acceptable and he almost insulted my family.
Dreams are refusing to send a representative for a second opinion as well.

This is a breach of the terms of contract and I have the right to appeal.

The lifting arm broke and was reported 21/3.
I have rung regularly to chase up the necessary part only to be told each time we expecting delivery at the end of the week .
2 months later still no sign I am paying for a bed that isn't fully functioning.
I am promised phone calls they never happen .
I am moving at the end of June and would really like this matter dealt with prior to that.

Bought the air bed from Dreams store in Uddingston August 2018 just for occasional use for
Guests bed was alright till November then started to continually lose air so if anyone was staying the bed had to be continually pumped up during the night which is no good

Firstly complained to Dreams store where I was told it had a one year guarantee I was then
Given the number for the complaints department who then put me onto John Adams ltd
I explained the problem to them and they asked me to provide a copy of my receipt I was
Able to send it to them and they advised that they would replace the bed, then I received an email asking me to destroy the bed and send them a picture before they would send out the
Replacement bed I told them I needed the bed until the replacement came and offered to take the faulty bed to the dreams store when I recieved my new bed this offer was refused I then contacted Dreams complaint department yesterday and explained what had happened the
Complaints department firstly told me he had never heard of this before, and asked for the
Contact number of John Adams and who I had spoken to I provided the information requested
He then came back and said that Dreams could not help and that I should destroy the bed and
Then wait for a replacement, he didn't even contact John Adams after asking for their contact information, I explained to him that I bought the bed from Dreams and they had a duty of care
To resolve this situation I was then cut off.

I am extremely annoyed and wish this complaint to be sent to the head of the complaints department .

Regards

Mrs Collins

Having spent just over £1, 700 on a bed & mattress for my son & a Kingsize mattress for ourselves I am left deflated with the quality of the 2 mattresses. My sons is a memory foam one & the chemical smell has overpowered our home 🤮 & our medium tension mattress is like sleeping on a lump of concrete, having back problems, this is NOT the same tension mattress we tried in the shop... Dreams customer service response by a girl called Amy " chemicals are NOT sprayed on memory foam " blatant lie as backed up by Ryan, the Homeserve technician who has just confirmed smell is not normal & overpowering & classed mattress as faulty 😡

Told by Amy that our £1200 mattress is firm due to being stored in a warehouse & being transported in a lorry... I can't believe the stupidity of such comments which completely disregarded by the sales assistant Kevin who I went back into the store to speak to.

Been told I will have to wait 21 days before I can exchange ( not get a refund ) on not one but TWO faulty mattresses from DREAMS.

I'm writing this so anyone else considering purchasing a mattress does NOT have the same nightmare we are in the middle of. From what I can understand, use a company that offered a SATISFACTION guarantee, NOT DREAMS 40 night COMFORT guarantee as it is basically a scam 😡😡

I have ordered the bed, pillow, mattress protector, mattress.
Firstly, pillow and matters protectors delivered early than planned when i was not even moved in to place. Luckily previous tenant kept it for me.
I returned the extra pillows and Matters protectors that i ordered mistakenly on 01/06 via my hermes. ( on phone- customer advisor asked me to sent via post office which was very wrong information as they refused to do and direct me to find the hemes to sent back). i sent items back vis myhermes. however,
items delivered back on my flat on 06/06 as return stricker was not printed correctly by dreams.
I took back to hermes paid money to sent to dreams again.
i enquire about items and i was told dream have not received it.
I tracked the items and it clearly written that it had been delivered on 12/06.
I have spoken with numerous customer advisers and sent all the proof of items returned. However, none of them been helpful and tried to help me.
It is almost more than month, i am still waiting to get my refund.
I am really disappointed and it had been my waste of time and money. I really need this issue to resolved ASAP when i have enough evidence.

We bought a mattress from Dreams in Guildford in December 2017. It was a firm mattress which cost approx £200. For the past couple of months both myself and partner have been getting really bad backs something we never had before. It's worse for my fiancée as she is unable to sleep properly and it is affecting her mental health- she has been to the doctor and chiropractor but have concluded it is the mattress that needs changing. She has since developed severe depression- as a avid runner- she has been unable to run for over a month but is still affecting her. The mattress used to be firm but in less than 6 months- it has gone quite soft which is why it is affecting our backs.

We would like to purchase a new one but would like the cost of our mattress to be deducted from the price- we will definitely be spending a lot more towards it.

My 86 year old father paid about £1200 for new bed, they delivered wrong mattress twice depth. Due to the height and mobility issues he struggled to get in and out bed.
Dreams could not deliver correct one fir THREE weeks.
Excellent salesman arranged delivery in 4 days... total 2 weeks my dad was left struggling,
Delivery did not happen as delivered wrong address, reaarsbhes nect fsy, no show, assured by next day in morning and it eventually came 5pm !

Despite repeated calls to customer service asking to speak to manager I was offered £80 refused and told NOREEN would call me back 4 days ago.
I called Tuesday no callback
I called wed to be told she should work to 530 but had left early and she would call back tonight sbout 5pm
No call so again called them to be told she does not work past 5pm but left a note offering me £110 ! Rude and totally unacceptable to not call me.
Now I am waiting again fir an alleged manager to call me within 48 hours.
In the meantime I have s very upset sore 86 year old who is now on painkillers from doctors and already had two physio massages at s cost of £96 !
These people are useless and just shocking error after error after lie after lie while my dad is suffering and I am left to try pay and organise his mental and physical well being !