Frontgate
Reviews and Complaints

Frontgate, a renowned name in luxury home decor and furnishings, seems to evoke mixed feelings among customers. While some praise the quality of products and helpful customer service, others express disappointment in various aspects. Issues like delayed deliveries, poor product quality, and unsatisfactory responses from customer service have been highlighted. It's evident that Frontgate's reputation is a blend of positive and negative experiences. Potential customers should consider these varied reviews before making a decision.

Many years ago, Frontgate was an Uber- high end catalog. Years ago I bought a shower head that still provides the ultimate shower experience. Over 15 years ago, a stainless steel dish rack crafted in Italy still as good looking and functional as it was then. Fast forward to present(2023). The catalog is filled with low-end junk. It's not the Lillian Vernon catalog, but heading in that direction. The last things I purchased had to be returned or simply failed and didn't get returned. There are some decent quality products but you need to search. Descriptions are flowery but products fail to deliver. Worse, when they offer a discount, putting in additional codes voids the discount.ie: free shipping offer is only attainable if you void the discount. An item on sale goes back to original msrp. And their shipping charges are outrageous. $32. To ship a solar path light UPS ground. In their own shipping section they state $29. Gets you next day shipping. This kind of egregious sales tactic is so far from the Frontgate I once knew. I will need to say goodbye.

Received Item ordered, Remington iCoffee Maker, in good time. Delighted with purchase: makes very good coffee! Thank you Frontgate.

I love Frontgate! The quality of their products is great, their return policy is wonderful and their Holiday items are always my favorite! I highly reccomend this site.

Product are great quality. Items are shipped quickly. You pay slightly more for their items, but exceptional quality, great customer service and prompt delivery make up for the difference!

I as a working girl could not afford much from Frontgate without the sales. I have bought many things from blankets to the candles, and have never been disappointed. Do not change a thing Frontgate, you are the best!

Have placed several orders with Frontgate and have not been disappointed. Customer service is friendly and helpful. Online communication is timely and delivery is very quick. The items are of high quality and returns are straightforward. Thank you!

I just received 5 luminara candles with remotes! These are soooo well made and awesome. I had all 5 on at the same time and used the remote (works on all at the same time) to turn them off, so easy and they are beautiful also. I will be ordering more. Totally recommend these!

Yes, this company is expensive but they came through for me in a major way.
Bought a firepit table 3+ Years ago. It looks pretty beat up now. Contacted them with pictures
Even though it only had a 1 yr warranty, they gave me a GC for the entire sum!
Thats great customer service

Frontgate is a company that has caused me a lot of trouble lately. I've been dealing with them for two whole months now, trying to exchange a defective piece of furniture that I purchased for $3,000. I was really disappointed with the quality of the product, especially considering how much I paid for it.

At first, Frontgate offered to either refund or replace the item. I decided to go with a replacement, but unfortunately, the replacement item arrived damaged. I was really frustrated at this point, so I decided to just return the original piece for a refund.

The process of arranging the pick-up for the return was a real hassle. I had to make several phone calls just to get it sorted out. And now, two weeks after the item left my home, I still haven't received my refund. When I contacted Frontgate about this, they told me that they haven't received the item yet in their warehouse.

To be honest, I don't think that's a valid excuse. It's not my fault that the shipping company hasn't delivered the item yet. Frontgate should be able to confirm that the item was picked up and in the same condition as when it left my home. If they can't do that, then shame on them!

Overall, I'm really disappointed with my experience with Frontgate. Dealing with them has been a real headache, and I wouldn't recommend them to anyone.

I recently ordered two rugs from Frontgate, and unfortunately, one of them arrived covered in dirt and grease. I immediately reached out to their customer service team, and they assured me that they still had the rug in stock and would ship it out right away. They also instructed me to put the damaged rug outside so that UPS could pick it up.

I thought everything was taken care of, but three days later, I still hadn't received any updates from Frontgate. I decided to call their customer service team again, and they told me that the replacement rug was on track for delivery the next day. However, two days later, I called for the third time and was told that there was never a replacement order submitted.

To make matters worse, Frontgate wouldn't ship out a new rug until they received the damaged one back. But when I gave them the tracking information, they couldn't find it in their system. It turns out that the damaged rug was in Ohio, and the replacement rug was now out of stock and wouldn't be available until September, if at all.

When I spoke to a Frontgate supervisor, they simply apologized and said there was nothing they could do. I suggested that they check their store inventory, and they promised to email me with the outcome the next morning. Unfortunately, I never received that email.

Overall, I was extremely disappointed with my experience with Frontgate. While their customer service team was friendly, they didn't seem to have a handle on the situation, and I was left without a replacement rug. It's a shame, because I had high hopes for Frontgate, but this experience has left me feeling unsatisfied.

So, I bought this outdoor clock from Frontgate and it didn't come when it was supposed to. I called them up and they said they didn't have my order, so I had to order it again from the online rep. A few days later, I got two clocks in the mail! I called them up to let them know and they told me to send back the extra one. I did that, but I still haven't gotten my money back. I called them up again and they said they got the clock back and gave me a credit, but they didn't include the shipping charges. I told them I didn't order two clocks, so why should I have to pay for the shipping? They told me to call my bank to see if the credit went through, but my bank said there was no credit. I called Frontgate again (this is the fifth time now) and they said they would look into it. If I don't see a credit on my card in the next 48 hours, I'm going to have my bank give me my money back and Frontgate won't get paid for the clock I returned. This company has terrible customer service and I'm never buying from them again.

So, I recently bought an outdoor umbrella with stand and an extra weight from Frontgate. Unfortunately, I ordered a small umbrella and decided to go for the next one bigger. When we opened the box for the stand, we forgot if the piece you screw in to the base came in the same box. I called Frontgate and they proceeded to tell me to return the piece. Well, everything after that just turned into a mess! After speaking with many representatives and supervisors, they had to send another base along with the piece you screw into the base (they stated that they could not just remove the piece that we needed from the box)! Plus, they sent me another weight for the base that we did NOT need. Then they wanted to charge me shipping on top of that!

Upon having to call them once again, I had to repeat this ongoing story to another representative. She was going to contact UPS for pickup and had the audacity to tell me if I did not have the merchandise ready for pick up after three attempts by UPS, Frontgate was going to charge me again for the merchandise! Can you believe that?

I must say, I was extremely disappointed with the customer service I received from Frontgate. It was a complete hassle to get the right parts for my umbrella stand. I had to speak with many representatives and supervisors, and it took a lot of time and effort to finally get everything sorted out.

In the end, I would not recommend shopping at Frontgate. The customer service was not up to par, and the whole experience was just a headache. If you're looking for outdoor furniture and accessories, I suggest looking elsewhere. Save yourself the trouble and frustration.

I recently purchased a rollaway bed from Frontgate for my mother who was recovering from hip surgery. Since we have stairs in our home, we needed a bed that could be easily moved downstairs. I searched the internet and found what looked like a plush rollaway bed from Frontgate's website. I was excited to see that they offered next day delivery service, so I placed my order on a Friday and requested this option.

However, my experience with Frontgate was not as smooth as I had hoped. Although they took the money from my account immediately, I did not receive a confirmation email for my order. I called their customer service line on Friday and was told that it could take a few hours to receive the email, so I waited patiently. However, by Saturday morning, I still had not received any confirmation, so I called again. This time, I was informed that the bed was on back order and that my order was not even in their system. I was surprised to hear this, especially since they had already taken my money.

The customer service representative offered to run my card again and promised that I would receive the bed on Tuesday. I agreed to this, as my mother was due home the following day. They also offered to waive the shipping fee as a gesture of goodwill. However, on Monday, I still had not received any confirmation or tracking information. To my surprise, an additional $200 had been taken out of my account, bringing the total cost to close to $500 with taxes.

I called Frontgate again and was put on hold for a long time. When I finally spoke to a representative, they asked to run my card again. At this point, I was frustrated and wanted a full refund. They eventually refunded my money, but I made sure to inform my bank to update my account and ensure that all funds were returned.

Overall, I was disappointed with my experience with Frontgate. Although their website displays high-quality products, their service did not match. I hope that they can improve their customer service in the future to avoid similar issues for other customers.

So, we decided to go all out and get ourselves some fancy outdoor furniture for our deck. We found Frontgate and placed an order in May for a couch, 2 chairs, 2 ottomans, and a coffee table. The total cost was over $5,000, but we were excited to have some nice furniture to enjoy the summer weather. The website said it would be available on June 20th, so we eagerly awaited its arrival.

However, June came and went, and all we received were the coffee table and the 2 ottomans. No couch, no chairs. We were disappointed, but we kept receiving emails from Frontgate pushing the delivery date back. We tried to stay optimistic, but as the summer went on, we had people over and had to sit on folding chairs and the coffee table. It was a bit embarrassing, but we tried to make the best of it.

Finally, we received an email saying that the furniture would be delivered at the very end of September. By then, summer was over, and we were ready to put away our non-existent furniture. We decided to cancel the order and return the coffee table and ottomans that we had received. However, Frontgate told us that we had to purchase boxes, pack the items, and drag them to a UPS store to return them. We argued with them, but they only agreed to send a truck to pick up the coffee table. We still had to pack and send the ottomans ourselves.

We were frustrated and inconvenienced by Frontgate's lies about the availability date and their refusal to take responsibility for the return. We had to spend more money on boxes and packing materials, and we had to take time out of our day to send the items back. It was a hassle that we didn't want to deal with.

In the end, we decided to say goodbye to Frontgate and never order from them again. As Taylor Swift says, "never ever ever ever..." We were disappointed with their customer service and their lack of responsibility for their mistakes. We hope that other customers have a better experience than we did.

I gotta say, I had a pretty rough experience with Frontgate. I mean, I'm not the only one, just check out Yelp and you'll see what I'm talking about. Their customer service is just not up to par, and that's a big problem. I had to make several calls just to figure out why my credit card was showing a duplicate charge for an order I had already received. Turns out, it was because Frontgate didn't mark the transaction as "completed" on PayPal's end. I mean, come on, that's just basic stuff.

And it's not like I was just ordering a couple of things, either. I was planning on making a huge order for my 4000 sq./ft. home remodel. But after this experience, I just can't trust Frontgate to handle my money properly. I don't want my available credit tied up because of their incompetence. And sure, PayPal says the transaction will "fall off" on its own within 30 days, but why should I have to wait for that? It's just not right.

I really hope someone in upper management sees this review and takes it seriously. Poor customer service is not something that can be ignored forever. As a multiple business owner myself, I know how important it is to address these kinds of issues. I'm open to talking about this further, but I won't be placing a second order with Frontgate and I definitely won't be recommending them to anyone else.

So, I recently made an order with Frontgate for an Optima Beverage Tub. The first person I spoke to was really nice and made me feel comfortable while placing my order. However, I was told that my order was a signature item and wouldn't be eligible for their special 25 Year promotion deal, which was a bummer. I mean, it's their 25 Year Anniversary and they couldn't include a small item like a Beverage Tub? Come on, Frontgate!

Anyway, I remembered that I had a $50 gift card from Christmas and asked if I could use it. The operator said it was okay and proceeded to place my order. But when I was reading out the gift card number, I noticed that there was a small expiration date of 03/2016. I had no idea that there was an expiration date attached to my gift card, so I told the operator. She said that she couldn't help me, but I could speak to her supervisor.

I explained my problem to the supervisor, but she said there was nothing she could do to help me. The gift card was sent out in December and there was no way for them to look into an expired card. I was really upset because it was a lot of money to just waste, and all I wanted to do was use the gift card that was given to me. I even asked if there was anything they could do to look into the expired gift card, but the supervisor said no. I've been a loyal customer, but it seems like they don't care about that.

Honestly, I was so disappointed that I don't think I'll be buying from Frontgate again. I feel like I should have been helped, and there's always a way to look up gift cards in the system. This particular manager didn't want to do her work and seemed too busy to even speak with me. The customer service supervisor wasn't friendly or helpful at all. It's a shame because I really liked Frontgate's products, but their customer service is a letdown.

I bought a teak shower rack (item# 40855) from Frontgate a few years ago, but it came to me all moldy and the wood was defective. I contacted Charles Jacoby, who was the person who helped me before, and he was very generous in offering to refund the rack and send me a new replacement. However, when we received the new rack, we stored it in our climate-controlled garage, but Frontgate blamed us for improper storage. Recently, about three months ago, we pulled out the new rack and used it, but the teak shelves started coming off after just a few weeks. I called the company and they authorized a return label and arranged for a return of the item. I requested a gift card or a replacement product, and they agreed to it.

I used their pre-paid label and dropped off the item at UPS. However, a few months went by, and I called them to find out about the package, but they were only able to track it down after two months. Elizabeth, the shipping manager at Frontgate, needed the invoice, which was supplied in the package. Unfortunately, I had misplaced the copy of the invoice, but they did confirm that they had received the product back.

When I reached out to Charles Jacoby in February, he appeared willing to help, but now he said that I was out of luck on the item, and they wouldn't stand behind their own product warranty. This is not in line with their Frontgate Guarantee, which states that they guarantee that every product they sell will stand up to their customers' satisfaction. I feel very ripped off now, especially since they are keeping the product and not offering a gift card or replacement product, as we had requested and arranged well before we mailed it back to them.

We reached out to their local BBB, but after a few back and forth reports, they basically dropped the complaint. If Frontgate had not agreed to take the item back and not sent me a return label and not authorized to start that process, it would be different. In our neck of the woods, that's stealing, and it doesn't sit well with us that they never sent that item back and kept it, broken or not. It was a lousy ordeal!

Frontgate had a new manager contact us, but she only went over the same details and offered no solution. I told her to call me back when she has a proper resolution and hung up the phone. Calling a customer to argue is not something anyone needs. The original founder, Paul Tarvin, of Frontgate was outstanding! Since Frontgate's inception, the focus has always been on courteous, personalized attention, but not anymore. They are being run by whoever now, and it's lousy for a higher-end catalog company (imagine they want to be so pristine) to treat any customer this way. I'm sure if this happened to them, they would feel ripped off too!

On 03/10/15 I have place an order with "FRONTGATE" the first person that I spoke to was very friendly and make feel at ease when placing my order I have order 5 manchester counter stool which is one of their signature items at the end of the phone call I was told that my order was going to be ship on 03/18/15 and that I should be receiving the stools shortly after that, the very next day I called to cancel one of them and when we were finish the guy told me that my order was push to a farther day do to the change you will think that if anything that will make it faster since they will have less items to ship but it was not the case a few days later I received two emails one to confirm my order and a second one telling me that my order was delayed again I let it go because they have only delayed by a few days but when I received an third email advising me of yet an other delay I had it I made a phone call and ask them why and I was told that because this item has such a high demand they did not get enough item to fulfill such a large demand one will hope that they will warn you about that at the time when you call to place that order but of course they will never do that because they want you hook. I have told the person on the line that I was disappointed because they offer me that product and to my acknowledge the item was available she offer to change my order to an expedite shipment so that the stools will get to me sooner and I was even more relieved when she told me that the new shipping date was a few days earlier then the one before so I was happy well the happiness did not lost very because I received a fourth email telling me the same thing again just like a broken record an I knew I have to make yet another call this time I told them that I feel like I was lie to and that they really needed to be honest with people and tell them how it was up front this guy began to tell me their little rehears line once again about this item been so popular I told him that I didn't care that could not keep on doing this to people offering something that they could not provide he said that he was very sorry and he offer me free shipping but when he tried to go on the system the shipment charges could not be removed because they could not charge me for an item that they have not yet provided to me but he ensure me that once the item was shipped they will remove those charges for me I agree I told him that I did not wanted an other email telling me that my order was delayed anymore he told me that they were going to make it a priority so that this will not happen but I suppose FRONGATE is not capable of fulfilling any of their promises I probably received a total of 8 to 10 emails with delayed notices and I decide that enough was enough I called to complaint once again and this time the person on the phone was rude and told me that they never make any promises that the dates of shipment that they give you are only a tentative date and not a promise at all but the funny thing is their emails do not said that I ask to talk to a supervisor and this person began to tell all the same things that I have already heard and I told her that they have already told me that and that I wanted them to deliver this time because they have push my shipment farther and farther then the original day and I ask her to double check and make sure that it was the absolute last time that I had to call or received an other email but surprise surprise when she check they have yet another email that I have never received saying that they were sorry to tell me that my shipment was delayed until may 11 I could not believed that my order was going to take two months to get to me who does that how can a company be so inaccurate and sell you things that are not even available how can they lie and lie and lie and think that they can get away with their false advertisement is this some kind of game to them rather then a business because thats what it seems to me that this company is. It is nothing but a scam and a big ridiculous joke.

I am so disappointed and will never attempt to order anything from them again unless they offer me the deal of the century I fell as if I was catfish because just like the show I spoke to people that I never met and I was in love with a product that to me it never existed because I never hold it in my hands it was just a fantasy nothing but an illusion what a joke.

So, I recently ordered a couple of barstools from Frontgate. I was pretty excited to receive them, but unfortunately, I only got one of them. I called up customer service to ask about the second one, and they were surprised to hear that I had received one already. Apparently, their records didn't show that one had been shipped. I asked when I could expect the second one, and they said it was packed and ready to go at any time.

I've been calling them every day for the past four days, and every time I get a different version of the same story. Today, I finally asked for my inquiry to be escalated, and I was transferred to another customer service rep. This person assured me that the barstool would be shipped out today.

Later on, I received an email saying that the barstool had indeed been shipped, and they even gave me a tracking number. I was pretty relieved to hear that, but when I checked the tracking number on the shipping company's website, it wasn't found. Seriously?!

Overall, I'm pretty disappointed with my experience with Frontgate. I understand that mistakes happen, but it's frustrating to be given conflicting information and then to have the tracking number not even work. I hope they can get their act together and improve their customer service in the future.

We was so excited to get our hands on some new Christmas decorations for the upcoming holiday season, and Frontgate seemed like the perfect place to shop. We got a catalog in the mail with a sweet 20% discount offer, and we was ready to take advantage of it. But when we tried to use the discount on the website, it didn't work. So we called up the 800 number to get some help from a sales associate.

The associate was nice enough, but they dropped a bombshell on us: the discount didn't apply to holiday items. What the heck? Why would they include holiday items in the catalog if they wasn't gonna let us use the discount on them? It just don't make no sense to us.

Now, we ain't gonna lie, Frontgate ain't exactly cheap. But we was willing to pay the price for the quality of their products. But this whole discount debacle has got us thinking twice about shopping with them in the future. We don't appreciate being misled like that.

So if you're thinking about buying from Frontgate, just be aware that their discounts might not apply to everything in the catalog. We don't wanna tell you what to do, but we think it's only fair to let you know what we went through.

I went to Frontgate's store in Dallas, TX at the Grand Legacy in October. When I walked in, I saw a ton of holiday decorations and over 100 Santa figurines. But, I noticed that all of the Santa's were white, no other colors. I looked around the store and saw that they only had small, medium, and large sizes for the white Santa's. I asked a salesperson if they had any brown Santa's, and the conversation got ridiculous. The salesperson told me that they might have some in the back, but they don't have any Hispanic Santa's.

I mean, come on! Frontgate needs to get with the times and add some diversity to their leadership team. It's 2019, and they should know better than to only have white Santa's. It's not like they don't have customers of different races and ethnicities. They need to do better and make sure that everyone feels included and represented.

I had high hopes for Frontgate when I decided to purchase two items from their website. I knew they were overpriced, but I had two sales codes that promised a discount of 20% and 25%. Excited to save some money, I added the items to my cart and tried to apply the codes. To my surprise, the discount only applied to the $30 item and not the $395 item.

I read through all the disclaimers and couldn't find any reason why the discount wouldn't apply to both items. Frustrated, I decided to call customer service for help. The representative I spoke to assured me that the discount would work and tried to help me place the order. However, she had a hard time understanding me and I had to repeat myself several times.

After a long and confusing conversation, the representative was unable to apply the discount to the $395 item. I was disappointed and asked to speak to a manager. The manager explained that the $395 item was excluded from the sale, even though the 20% off sale was advertised as storewide. I checked the catalog and realized that most of the items I wanted were also excluded.

After wasting four hours trying to place the order, I decided to cancel it altogether. I was disappointed with the experience and felt like Frontgate's sales were misleading. I hope they can improve their website and sales policies in the future.

I gotta say, I had a pretty bad experience with Frontgate. I was excited to order some new stuff for my home, but when I saw the shipping fees, I was like, "Whoa, Nelly!" Luckily, I found a coupon code for free shipping and thought, "Score!" So, I placed my order and everything seemed fine. But when I checked my bank statement, I saw that Frontgate charged me an extra $20.00 for shipping! What the heck, man?!

I called up their customer service line and talked to a rep who was less than helpful. They told me that they wouldn't refund the shipping charges, even though the website clearly showed that I wasn't supposed to be charged. I mean, come on, Frontgate! If you're gonna charge people for shipping, at least be upfront about it! And if you make a mistake, own up to it and fix it! That's just basic customer service, right?

I've shopped with plenty of other companies before and never had this kind of issue. It's just ridiculous that Frontgate won't do the right thing and refund my money. I'm definitely not shopping with them again and I'm telling all my friends to avoid them too. I mean, who wants to deal with a bunch of con artists who don't care about their customers? Not me, that's for sure!

I'm even thinking about reporting them to the Better Business Bureau. I mean, if they're gonna pull this kind of stuff on me, who knows how many other people they've scammed? It's just not right. So, if you're thinking about shopping with Frontgate, I'd say think twice. They might seem like a good deal at first, but trust me, it's not worth the hassle.

Order number W8019722 was placed on May 15th, 2018 for an outdoor set from Frontgate. We were excited to receive our purchase and eagerly awaited its arrival, which was supposed to be in a month. However, a month went by and we received no communication or delivery. We spent hours on customer service, only to be told that it would be delivered in another month. Another month went by and we found ourselves in the same situation. We spent more hours on customer service, trying to get an update on our order.

Finally, after three months, part of our order arrived, but unfortunately, one item was incorrect. We contacted customer service again and the wrong item was replaced. However, this happened again and we received yet another incorrect item. It has now been four months since we placed our $7,000 order and we still have no idea when we will receive our patio furniture. Unfortunately, summer has come and gone and we were unable to enjoy our outdoor space as we had hoped.

We strongly advise against ordering from Frontgate. We have had an extremely frustrating experience and we do not want anyone else to go through the same thing. We have posted this review on every site we can find, in the hopes of preventing others from wasting their hard-earned money on this website. It is disappointing that we cannot give zero stars, as this experience has been nothing short of a nightmare. We urge you to look at the reviews before making a purchase, as the only 5-star review is actually a 5-negative star review.

I recently had an experience shopping on Frontgate.com that left me feeling quite frustrated. As I was browsing the site, a pop-up appeared offering a tempting 20% off site-wide if I signed up to receive emails from Frontgate. I was interested in purchasing an item that I had my eye on for a while, and after reading the exclusions, I was pleased to see that it qualified for the discount.

However, when I went to check out, the discount did not appear. I was confused and disappointed, so I decided to call customer service for assistance. The representative I spoke with assured me that the discount would appear after I submitted my order, so I went ahead and did so.

To my dismay, the discount still did not appear. When I called customer service again, I was informed that the sale price already reflected the 20% discount. I was taken aback by this, as the price was the same as it had been before I signed up for the discount. I felt like I had been misled and deceived by the ad and business practice.

Despite my frustration, the sale went through and my credit card was charged. I couldn't help but feel like I had been tricked into making a purchase that I wouldn't have made otherwise. It's disappointing to see a company engage in such deceptive practices, and it has definitely left a sour taste in my mouth.

Overall, while I appreciate the quality of the products offered on Frontgate.com, I cannot recommend the site due to my negative experience with their discount offer. It's important for businesses to be transparent and honest with their customers, and I feel like Frontgate fell short in this regard.

I recently made a purchase on Frontgate.com for an expensive patio set. I was excited to receive my new furniture and eagerly awaited its arrival. However, my experience with Frontgate's delivery service was less than satisfactory.

The driver for delivery called me late Monday night at 8:30pm, which I found to be quite odd. He asked me a series of strange questions about my purchase, including who I bought it from and when I would be home to receive it. He even asked if he could just leave it without my inspection. I was taken aback by his behavior and told him that I needed to inspect the items before accepting them.

The next day, I received a call from the warehouse informing me that my delivery would not be arriving as scheduled. I was disappointed but understanding and rescheduled for a later date. I took off work to wait for the new delivery time, but to my dismay, I received another call that same morning. This time, they informed me that they couldn't find all the pieces of my patio set and didn't know when I would receive them. I was frustrated and disappointed with the lack of communication and organization.

I reached out to Frontgate's customer service for assistance, but unfortunately, they were extremely unhelpful. I expressed my desire to cancel my order and receive a refund, but they informed me that they wouldn't refund me until they received the item back. I explained that I never received the item in the first place and that it was their fault, but they still refused to help me. Now, I am left with the daunting task of fighting the charge or being stuck with a large credit on my credit card for future use.

Overall, my experience with Frontgate was disappointing and frustrating. I would caution others to be wary of their delivery service and customer service policies.

So, I was browsing Frontgate's website and stumbled upon some really nice barstools that were on sale for $119 each, down from their original price of $500. The only problem was that they were 30 inches tall and I needed 24 inches. I decided to give them a call and see if they could match the sale price for the 24 inch ones. The person on the phone said they could, but I would need to provide proof of the sale price from their website.

I submitted the proof and waited for their response, which was a bit sluggish. However, during this time, Frontgate sent me an email thanking me for my business and offering me free shipping with my next order, in addition to their best online deal. I thought this was a great offer and asked if it could be applied to my current order. Unfortunately, they said that only one promotion could be used at a time.

I explained that neither of these were promotions, but they agreed via email to honor the sale price and the free shipping. However, after several calls, they changed their minds and said they could only give me 35% off the barstools (even though everything sitewide was 30% off) and offered me the free shipping that I already had. This caused my order to go from $500 to $1400, which was extremely frustrating.

Overall, I found Frontgate to be an overpriced site with multiple people making mistakes and offering me false things. I will not be placing any more orders with them in the future.

I gotta tell ya, I was pretty excited when I ordered this super thick and expensive sea shell pool float from Frontgage a few weeks back. I mean, I've always been a fan of the Frontgate brand and I figured this thing would last me a good 5 to 10 years, easy. But boy was I wrong.

So I put the float in my pool house until my grandsons (ages 3 and 5) came to visit. We were all super pumped to try it out on the first day of pool use, but wouldn't ya know it, a big ol' 6 inch crack appeared at the tail. And it only got worse from there. By the end of the day, there was a 2 foot crack all the way through the middle of the float! I couldn't believe it.

Naturally, I reached out to Customer Service at Frontgate, thinking they'd quickly and efficiently replace the faulty product. But nope. They wanted me to return the heavy, bulky, and completely useless float to them before they'd even consider sending me a replacement. I mean, have they ever heard of customer service? What kind of inconvenience is that for me? And don't even get me started on the packaging. I mean, where am I supposed to find a box big enough for this thing?

Honestly, I'm beyond frustrated and disappointed. I never thought the Frontgate brand would stoop to such poor product quality and service. It's just plain stupid.

In April 2022 frontgate sent me a promotional $50 gift card. I used it to order 6 stozle red wine glasses. Even though they r selling these glasses on their website they repeatedly tell me they r out of stock. Amazon also sells them. I have called and written to customer service w no answers. Because I have changed addresses frontgate changed my order number and date so that it appears that I ordered the glasses this fall rather than back in April.

Item rust inside with safety concern. No resolve with customer service as they informed of a 90 day return policy and 1 year warranty. No offer to provide any resolve with correcting an item that is clearly unsafe for family use. Over priced items that are unsafe and poor quality along with inferior customer service!

I have ordered from Frontgate for years, without incident or complaint. This year is far different. I ordered 5 sets of the Cafe Table/Chairs. My order was so screwed up, I nearly gave up. After finally getting the 5 sets in over 6 different deliveries, my order was apparently duplicated and I had a garage full of extra tables and chairs that I had to arrange to send back. This one simple order took nearly two full months and roughly 8 hours of phone calls to complete and correct.

The final straw for me was today. I ordered $600 worth of bathroom accessories. I received half my order yesterday. I called three different times (once yesterday and twice today) and was given three different answers. The final outcome was that my remaining items would be shipped 12/31/19!

Why would I wait four months for a trash can? Why did they ship out an incomplete set? I had to ask for pre paid label to return the items I have received! Are you kidding me?

The website is still showing a shipment date of 8/21! I told them to change the date as it is deceptive to future shoppers! Check out the Padova collection and listen to the lies they spill! Ridiculous!

Since the merger with QVC, this company has gone to hell. I will never order from Frontgate/Grandin Road again. I will be canceling my Frontgate credit card and having my name removed from the email and mailing list. Ordering from this company is not worth the aggravation!

Shop Frontgate/Grandin Road at your own risk. It's not worth the headache!

Made a purchase with a gift card and paid the remaining with credit card. I needed to return an item and the amount has been placed back on the gift card. I spend $45 over the gift card and the return was $30. Therefore I should have been given a refund on my card. Nope - they will only give me a gift card so now I have to buy something I don't need. Very discouraging. I would totally understand if the amount I paid was not over the gift card. But seriously - I am now held hostage to making another purchase. Poor customer service indeed.

This company has been great in the past. Not anymore. I have had the worst experience ever this summer. I ordered 4 umbrella stands and 4 umbrellas. I am now on my 7th shipment for the stands. The first two were rejected due to damage. They sent me additional stands, some in boxes that were in shreds, some with no box and only a shipping tag.
I have spent hours on the phone with this issue and the resolution is unacceptable. I have to box the four stands I have left. At 130 lbs each and considering I am handicapped, this is something I will have to hire to be completed.
I am shocked at what I have gone thru with my umbrellas but then I ordered a wicker outdoor storage chest that was delivered damaged.

Certainly won't be ordering again from Frontgate.

Front gate sent me a replacement Millie Chest Sunshine due to the first one being damaged by Grandin Road. The chest sent by FG came in worse condition, if that could happen. I did speak to Elizabeth from FG Customer Service. I would give this woman a promotion. She sincerely apologized for the condition of the chest. She referred me to PS/Frongate.com to make a complaint.

I have yet to receive my refund with shipping cost and tax.

Susan Blumenthal
13 Hillside RD
Newtown PA 18940
[protected]@comcast.net

I purchased epicenter tickets 12/14/2019. I paid via lay a way which their site stated secure ticket was included. About 1.25 weeks before my sons fiances grandfather passed. I provided all infornation required and stayed in constans contact. Was lied to, lead on, treated poorly, told not to sell tickers while waiting on answer, and in the end at 5:30 the day before the event was told it would not ne granted. They say because iy wasnt immediate family, but in their terms the ticketholder is any the ticket was gifted so that does make it immediate family. Please look into this and help. I have been forced to file a complaint with bbb, will take to social media md legal actions if required.
Penny earley
[protected]@gmail.com

I have never been so disgusted and dissatisfied with a retailer in my entire life. I purchased an $8, 000 outdoor sofa in April 2018 and Frontgate still has not satisfied my order. They have sent me the wrong piece 3 times now. I have talked to two GMs, one concierge because the other will not call me back, several store associates and I am at my wits end.

I will be lodging a complaint with the BBB and the Attorney General if somebody from the corporate office does not call me back within the next two weeks. And somebody that has the authority to get this resolved.

Gaye Krisantz
[protected]

In the past, I have ordered two Grand Nobel Christmas Trees from Frontgate in 2006 and 2013. Both trees had light and tip failures. My latest tree lasted four years before sections of the lights began going out. I called Frontgate and asked if I could buy additional lights from them and was told that they do not sell lights to customers, and preserve the extra lights for consumers with Christmas trees three years old or less. They advised me to go out and purchase the lights from Lowe's, Walmart, Home Depot, Target etc., I soon discovered that no one sells the exact lights (which is needed on these trees). When I called Frontgate back, I was told that the lights are proprietary to Frontgate and my best bet would be to string my own lights. Really? Why would I spend good money on a tree to restring with other lights? How tacky is that? The tips are suppose to have a life time warranty on them, but Frontgate isn't honoring that commitment either.
Since this issue started I have read hundreds and hundreds of complaints from consumers stating that Frontgate doesn't stand behind their products or rectify any of the issues. I personally believe that corporate executives at Frontgate and the CEO should be made aware of how badly this company is treating their customers regarding defective merchandise. Is it only about the money? Perhaps if more dissatisfied customers join together and make public about this company we can help others avoid doing business with Frontgate. I will certainly do my part and will Never order anything more from them and tell my friends and family to share my experience.