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Trend Micro review: unauthorized bill 69

T
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10:50 pm EDT
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I got notice from my credit card company that I was charged of late fees. I am surprised because I don't use this card anymore, only to find out that DRI*Trend Micro charged me of its anti-virus software! I continually receiving pop-up boxes stating that my software license had expired and that I need to renew as soon as possible. I emailed back stating that I recently purchased a Trend Micro "complete" software from Officemax and it will take years before they will renew the software. I want DRI*Trend Micro orderfind.com MN to credit back my money and its late fee charges to my credit card! The formal complaint will follow.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

69 comments
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Diane Beeching
Rome, US
Apr 27, 2010 12:28 pm EDT

This was charged to my credit card for $39.95. I did not order this product and it is not even loaded on my computer.
respond to dbeeching@comcast.net

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Beth Lane
Tustin, US
May 03, 2010 11:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have not used this product for years. They have no authorization to charge my credit card.

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Beatriz Samaniego
El Paso, US
May 07, 2010 10:07 pm EDT

I was charged on my credit card $39.95 without my authorization and need to be reimbursed. I don't even know what this is for.

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Julie Philips
Norwalk, US
Jun 25, 2010 3:01 pm EDT

I did not authorize a debit to my checking account for $35.95. I would like it refunded and all future debits stopped

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Karen Lockwood
Tamworth, AU
Aug 10, 2010 8:17 pm EDT

I have had a monthly charge of $12.95 charged to my Visa card and do not know what this charge if for.

Could you please advise ASAP what this charge is for.

I would appreciate a prompt reply.

My name is Karen Lockwood, if you need more details please contact me ASAP.

Kind regards

Karen Lockwood

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drea0504
Oak Creek, US
Oct 05, 2010 12:04 am EDT

$35.95 was billed to my account by DRI* Trend Micro orderfind.com MN that I DID NOT approve. I would like to be refunded this money asap. Thank you

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Kelly Shank
Chatfield, US
Oct 21, 2010 9:55 am EDT

I was charged $38.42 on 9/6/10 for an update that I did not download. I want a refund to my card and my card information removed from the database.

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julian shapero
Louisville, US
Oct 23, 2010 5:16 pm EDT

I was billed $39.95 for a purchase I did not authorize-I have cancelled the service a few years ago-The charge was on.my Citi card credit card-Julian shapero 4008 woodstone way louisville ky 40241

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Judy Hinchey
Kingston, US
Nov 07, 2010 4:54 pm EST

My credit card was charged for a service that I did not order. I was not notified of the charge either by e-mail or other notification. My credit card company has been notified and a dispute filed. I do not want any further activity from DRI*TREND MICRO to be charged to me. Neither myself nor my credit card co. were provided with a contact number to correct this.

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candy11761
Murfreesboro, US
Dec 13, 2010 1:48 am EST

Company billed me for $76.77 on my credit card for software I do not have or want. This needs to be taken off my credit card. But there is no way to get in touch with this company. Left messages on answering machine. This company is not to be trusted.

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Wolf Huebner
Colorado Springs, US
Jan 27, 2011 2:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I made a Paiment of $ 83.07 on 12-27-2010 and I am being told That
My subscription witch was for 1 Year has expired

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Kristi R
Spencer, US
Jan 27, 2011 4:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I did not order this product. This is a new credit card and I have not ordered previously with this card for any such product. I was charged $62.95 and I would like it returned asap.

01-27-2011 DBT PURCHASE ON 01/25 @ 07:10 / DRI*TREND MICRO DRI*TREND MICRO ORDERFIND.COM MN CARD NBR: -2834

kristi_risk@sbcglobal.net

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Kerri B Olson
Lynnwood, US
Feb 16, 2011 4:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Trend Micro has deducted two payments from my checking account. One for $72 and the second for $39.

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Karen Hoch.
Bridgehampton, US
Feb 17, 2011 8:31 pm EST

I have tried to be removed from the auto payment plan for two years and I am still being billed on my credit card. I want a refund. I've not used or downloaded this product and cannot seem to get off the auto pay.

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Regina Mikosky
Macungie, US
Feb 28, 2011 4:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

On February 17. 2011 and UNAUTHORIZED charge of $62.95 was made to my credit card account. I no longer need this product, nor did I renew my subscription for the product.
Please credit back the debit immediately!

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kds4
Alexandria, US
Feb 28, 2011 11:31 pm EST

Hi, I just looked at my bank statement and was confused when I saw a charge on my account for DRI*TREND MICRO. I did not purchase DRI*TREND MICRO and I want it removed immediately. I do not have any such software or even similar software on my computer. If it is not removed I will consult my bank and let them fight the issue.

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LaPa
Joliet, US
Mar 27, 2011 2:45 am EDT

Today I received my Charter One Bill with a charge for $66.88 from DRI*TrendMicro. I did not order anything from this company. I want this removed from my credit card and will call my credit card company to do this.

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Luise Blackburn
Chandler Heights, US
May 03, 2011 6:07 pm EDT

We did not authorize automatic renewal of virus protection. Please credit 62.95 $ back to our account.

Thank you

Luise Blackburn

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Amy Rau
kettering, US
Jun 21, 2011 4:28 pm EDT

An unauthorized debit came through my bank account on 6/21/11 @ 4:17am

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merle porter
Lake Park, US
Jul 30, 2011 9:57 pm EDT

order your product 5/2/11, had to wipe out computer and now i need to know how to get it back.
please call or email ASAP please
Merle Porter

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bullseye16
verndale, US
Nov 11, 2011 5:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I was charged $38.47 on my cedit card for something I never purchased and would like to be refunded from DRI*TREND MICRO.

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jOE MUNSON JR
US
Nov 13, 2011 7:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I am familiar with this company. This is a Internet Security Company that comes preloaded on play Station 3. I did subscribe to this Internet security software for one yea.r . However I just finished reading that all to familiar Small Print, and no where in the statement does it give Trend-Micro permission to annually steel my sons money. But there's more than just this company in this theft ring. Your Bank made money on the transaction you can bet your backside on that one. There is going to be a new Fee assessed by Chase starting real soon for Walking across there property. LOL its just a point...Our Banks are still just rolling over when it comes to protecting our money. The particular card in question for me is a MasterCard from the state of Ohio that is used souly for my sons child support payments to be loaded onto by the State of Ohio. Now here comes the Cream, when you use your debt card in a purchase two types of acknowledgement occur. You either type in your pin or what is the safest way a Signature. I know for a fact that all a e Commerce company has to do anymore is to say that by a Button being pushed is as good as a signature. Let me tell you you all something WAKEUP. This type of thing happens every second by all the Big players. Just look at your Electric Bills. The actual cost of your Electricity is only about 37percent of your monthly bill, the rest well I have been trying for years to figure that one out. The bottom line is when you give anyone your Family's hard earned money Demand that you are treated with dignity Its all were going to have left before long.

WE THE PEOPLE STILL IN 2011 DO NOT HAVE "REPRESENTATION FOR OUR TAXATION" DO YOU ?

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Giuseppe Sabiti
US
Jan 04, 2012 4:51 am EST

We do not use DRI Trend Miro Luxembourg LUX product any longer, but there is a $65.87 charge on my credit card, (date charged Dec. 22 2011) please remove this account from your files and credit my card.

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Giuseppe Sabiti
US
Jan 04, 2012 4:53 am EST

We do not use DRI Trend MiroLuxembourg LUX any longer, there is a charge of $65.87 on my credit card, date charged Dec. 22 2011, please remove this account from your files and credit my card.

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Margarett Gaffrey
College Place, US
Sep 19, 2012 12:36 pm EDT

This bill just appeared on my Mastercard account in the amount of $68.43. I did not authorize this charge - in fact, I don't even know what it's for. My name is Margarett Gaffrey - please help!

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dominique23
Bismarck, US
Jan 05, 2013 3:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I'm receiving reaccuring charges on my credit card. I have no idea who or what this company is. I haven't purchased anything that would require monthly charges.

My name is Stacy Kaul
E-mail - stacy.kaul@hotmail.com
Please contact me regarding this issue
Thank You!

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Pat Harbin
Mc Minnville, US
Jan 17, 2013 3:38 pm EST

Credit card charged but was not able to complete dowload of program.

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Mark Fritel
Big Lake, US
Apr 04, 2013 12:36 pm EDT

Was billed incorrectly, 76.90 for product when I shouldn't have been. Please credit my account.

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SusanMcD
Windham, US
Jun 10, 2014 9:28 am EDT

I was charged $57.73 through my debit card for something I did not purchase. Please credit my account immediately. My bank has indicated this May be a fraud charge from your company.

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Trend Micro is ranked 3 among 20 companies in the Antivirus Software category