DTE Energy
Reviews and Complaints

On Thursday, October 10 the people from a cutting tree Wright Company were cutting the branches our tres inside our property. We didn't get any notification in regards of these cutting. They claimed that some note was left at our door in March but we didn't receive anything and the computer file that they showed us said a date on March but not for our house number.
This is the second time that our property has violated with the work you are performing in our neighborhood. First, the bed of plants that we have outside was dug and the frame was taken out/apart and they claimed to come back and put our plants and soil back. It was months ago and we still waiting - my plants died in the pots waiting for the people to remove the sand they left to cover the huge hole they made and put soil to replant the plants.
Now, coming to cut our trees without notification is absolutely an abuse in your side. At least a knock at our door and let us know what their were doing was a polite way to let us know that this work was going to be performed.
I was mad at your contractors because I considered this disrespectful to go on private property and cut branches on your trees without notification.
We take care of our trees and their branches every fall and we don't need intruders to do that specially without permission.

I considerer your work an improvement to the old meter and a safe to keep the cable out of branches but it is definitely a way to handle this things. The word for this is communication and you need to hire a better planer because the one you have don't think about communication and notifications.

I would have called you as I did in regards of the meter. By the way - we never received an answer from your people on the job to be performed and the way they came and destroyed our flower bed was unacceptable.
As I am sending this complaint we are still waiting for the people at least to replace the sand left in our flower bed. We don't even think that you will place it back the way it was neither to replace the plants we bough and planted.

I hope this doesn't happen again because we will go further.

Regards, Mélida Dick-Ruiz
622 Hiscock st

We run on solar. And we make our own power. DTE switcher our meter and now they are telling us we owe the almost 3000$. Which is faults and I have to proof. What they are doing is Freud. One month they show and give us a credit and the next it's back up. Everytime we call. Ugh. Get no where. Been dealing with this sense January. I've added several pictures and have many more. We can see what we are using, we can see what we are producing through solar and we should be credited but insteAd we are over billed and harassed. We are done and not sure where to go from here

I have repeatedly requested to be removed from the calling list, I have spoken with a Customer Service Rep and requested it. I have also went on my account profile and removed my phone number. They call 5-6 times a day, and my account is in good standing. They also text often. They call sometimes before 8:00 AM which is illegal. I have spoken with more than one person and have requested that i no longer receive phone calls and I am still getting them.

On 7-28-19 in Redford Michigan:
I came home to a burning down wire; in which my neighbor contact ed DTE who took an extremely long time getting to the scene. I was told that they were going to cut the power in order to put out the fire, have the tree cutting company cut down a few trees that hung over the wires, and DTE would return the next day to repair the main wire that was damaged by the fire. Well, 4 days has gone by and I still have wires in my yard, as well as the trees that the tree cutters stated they would remove. This time last year the same thing occurred, specifically the trees left in my yard for two months. I continued to contact DTE about this matter who continued to state that it was I who had to remove the cut tress from my backyard "I" had to pay for the tree removal. It is m y concern that the wires although not live, will be an issues if one of my children come in contact with them.

On June 29, 2019 Wright's tree service was in my front yard with THREE large trucks & 4 very large chainsaws at 7:30 in the morning! The trucks numbered at least 10 up and down the block so they woke up the whole neighborhood! FYI June 29 is a Saturday! I hope the people I hire wake YOU up at the crack of dawn after YOU worked til midnight! By the way they were downtown Mooreville, which has roughly 25 homes clustered together with a noise ordinance. When I got up, got dressed & went out to complain, Cole, the self proclaimed supervisor informed me that they had a job to do and I would be happy when I had power. When I told him it was illegal to even make a telephone call at that hour, he informed me that HE had made over 30 calls already this morning and I was just making that up. These jerks are within 20 feet of my bedroom!
When I called DTE I was told they were following through on their contract with you.
SO. YOU...DTE told these clowns they could be out in my front yard making this racket at 7:30 on a Saturday morning waking the whole neighborhood? And break the law? Is there a reason you could not have contracted these rude unprofessional blockheads to work in an area away from residential areas at 7:30 on a Saturday morning? Where they would not disturb the sleep of the whole neighborhood?

On 03 June 2019 I mailed you a check, 14821, in the amount of $ 200.65 to cover your charges on three DTE accounts from the Lincoln Park, MI US Post Office:

[protected]
[protected]
[protected].

Those account numbers were clearly written on the check in its memo line. I received no billing for account [protected] by mail, but received a "DTE Energy Alert - Payment Due Reminder!" email from you telling me the amount due was $ 110.54 on 25 May 2019. I included the payment stubs from accounts [protected] and [protected], and stapled a 3" x 3" blue sticky note to both with the information on the [protected] payment. Had no payment stub for the [protected] payment since I never received a bill.

You texted me several times on my phone and robocalled me several times after the payment was sent. Could not get anyone to reply when I answered your robocalls. Assumed you cashed my check and the calls were in error. You presented my check, 14821, to my bank on 19 June and it was honored. Don't understand why it was presented so late, but it may have been due to my stapling the sticky note to it, which was a deliberate attempt to get your payment processor's attention. Sixteen days seems wildly excessive.

Was out of town from 13 June to 21 June. Received a shut off notice during that time in my mail which indicated that account [protected] was going to be shut off on 24 June. Called your toll free line on 22 June around 08:30 AM and finally got a real human being. Explained the situation but was told that the shut off would take place unless I paid $ 110.54 by credit card. I did so under protest. The woman (Cassandra?) who took my payment transferred me to a supervisor so I could protest, but the line went dead.

Visited my bank this morning and had them print out the attached copy of cancelled check 14821. You people had already received and cashed my payment on 19 June, three days before you stood me up for a duplicate payment. I made that second payment on a debit card which draws on the checking account from which 14821 was drafted. The duplicate payment to you resulted in a $ 30 overdraft fee from my bank. I keep my balance lean due to several past identity thefts which have cost me dearly. I assumed you had not cashed check 14821 and the $ 110.54 would be in the account. Big mistake.

Please determine what happened to the $ 110.54 originally sent you in check 14821. Then explain how you are going to reimburse me for the overdraft fee I just incurred. There is no excuse for this screw up on your part.

You have my contact information.

DTE HOME WARRANTY. Has been illegally been charging me 30.95 a month for 5 yrs. I never signed up for this program. They dont have anything signed by me.in the last 5 yrs I have bought a new stove.. refrigerator.. microwave.. dishwasher.. I never used this homs warranty because I never knew I had it! I realized what was going on when I was still being charged even though I was living in florida since oct. I called immediately and found out they have charged me over 1800. Without my concent or knowledge! Ive been calling for the last 6 months. I know have a letter from Michael Romeo.. senior customer service analyst saying they would refund 2 yrs in the amount of 735.51. I agreed to that and as to date have not received the check. Here is there reference # 4916755. Everytime I call regarding this matter all I get is the run around! Please help me recover the monies that they stole from me. Sincerly jackie diehl [protected]... [protected]@aol.com

I purchased home protection plan (SENIOR Program) - Limited resources-
I had the plan for approx 1 year $31.95 monthly. I called to have my washer repaired, was told washer cannot be repaired. Icalled DTE and was told that they cannot repair nor do they replace because I do not have the greenback plan for an additional $18.00.
Why was I paying $31.95 monthly. I cancelled the service and I would like to have my monies refunded. Please contact me at [protected] with an explanation of when I will be receiving my refund. Thank you Mrs. Gwen Webster

The utility pole in the alley right behind 4129 oliver st Detroit MI 48211, is cracked open and is ready to crack open in half as soon as the next spring storm hits the area. The pole is dangerously old as well and must be changed before any other houses in around it catches fire, or Even far worse, fatal injuries due to DTE negligence, I have warned before anyone is harmed. T

Tonite 4/23/19 dte energy, including 3 loud trucks with flashing yellow lights were right across from myhouse in allen park after 8:30 pm. I thought there may have been a gas leak or some other emergency needing attention being this late at night! after finding out they were outside distrupting my sleep, this late at night! to find out they were making appointments to change out gas meters?
Why cant this be done during regular business hours via phone?
I am sure these guys were being paid overtime and why did they need 3 trucks to do this type of work? what a waste of time/money and my attempted sleep!}
Please change this immediately!

A representative from DTE's HPP came to look at our thermostat. He stated that he needed to replace a part, it would cost 285.00 we said no. He went back to the furnace and started working on the furnace. He left and said there's was nothing he could do since we couldn't pay. The next day our home is filled with carbon monoxide. We're about to die! The gas is turned off, the furnace is broken, and they are refusing to pay and repair the furnace. We are senior citizens, low income, and have no gas to heat our home.

I requested service from DTE for gas and lights for my property, beginningin September 2018. I was told that they would not turn on service because THEY(DTE) left the service on after a former tenant had requested it turned off, twice and then vacated. In the home there are automatic lights and thermostat. When they neglected to shut the services, they continued for a year unknown to me, with no one living at the property. I and the tenant assumed the services had been shut by DTE. They are refusing to give gas services to warm my home. Now my property had water damage due to the extreme cold temperatures and its impossible to stay in the home. DTEs rep stated that they wanted me to assume responsibility, because they fail to shut the services, it was there neglect of duty that the service was left on, without my knowledge, I want my services on and this matter resolved. They're holding my property hostage unless I claim responsibility.

We have lived in my house two years now and this month last year the usage was 31.6 and then this year 65.1. There is something extremely wrong. I also received another DTE bill for my address in my brother in law Joseph mckinstry name. I never complain, but this is not ethical this is not right! Something needs to be done. How are you gonna charge two different Bill's to the same address? Please fix this issue I will ask once nicely.

Power out at 545 still out at 12:13
Why?

Customer service went home and stuck with stupid tapes

Do you think this is funny for a 65 year old senior with arthritis and high blood pressure?

Told to cover up when I called at 6 really?

My bill is almost 200 for one month for one person and a 1300 sq ft home

Tapes are horribly annoying

On the weekend of 9/22-9/23 I upgraded to the Ultimate Protection plan & noticed there was a 10% discount for AAA members. On 9/24 I called to ask how I get the AAA discount and was told to fax my AAA info to Mike Romeo at [protected] so I did and I have the fax confirmation to prove it. On 10/1518 I was billed and did not see the discount and also noticed it still doesn't show the new plan that I upgraded to either. on 10/17/18 I called [protected], waited on hold for a VERY long time and was eventually dropped. Called back again and requested a call back and Latricia PRO #0106 called me back. I was VERY dissatisfied with Latricia's customer service skills on the phone. I have worked in Customer Service for 36 years and she should not be on the front line speaking to customers with her phone skills. She doesn't listen and I had a difficult time being able to speak to explain my problem. She told me she showed I upgraded on 9/27, even though I upgraded the weekend prior and faxed the AAA info on 9/24. She then said she did not see that I faxed any info, even though I'm looking at my fax confirmation that says it went through OK. She then said she would put it back through (whatever that means) and that I should see it on my next bill. I then mentioned that I saw the info on the additional $17.95 for the Greenbacks Cash Option and had questions. If DTE is going to take my money to cover specific items shouldn't they document models #'s up front to tell me if you cover repairs on that model or not? Why would they not ask any info until they eventually come out and then tell me they can't repair it after taking money all the while. All Latricia had to say was "Well I'm sorry to hear you feel that way . . is there anything else I can help you with?" At that point I realized she was not going to be of any assistance whatsoever. If I'm paying for the Ultimate Protection plan my expectation is that when I need repairs DTE is going to repair it. Why should I have to pay an "ADDITIONAL" $17.95 per month on top of the $30.95 per month that I'm already paying? If someone pays you money basically as an insurance policy when something breaks down DTE should repair it. Or take model numbers up front and as appliances are replaced to tell me UP FRONT if it will be repairable or not. If your not going to repair it, I won't pay to have it covered. If it's new enough and repairable I will pay you to repair it if it breaks down. Showing me the info on the Greenbacks did nothing but make me afraid that I'm going to pay you the $31 per month just to have you eventually come out and tell me you can't fix it or find parts and that all the money I have spent for supposed piece of mind was money spent for nothing. Consumers Power also has a similar plan and I'm going to inquire about their plan to see how they handle things. Do they offer a AAA discount and then make it impossible to get the discount even though you're a AAA member? Do they take model # info on the items they cover or not? Do they require money and then ask for additional money incase they can't deliver on their first commitment to repair what I'm paying to have repaired if it should ever break down?

There has been several power outages in my neighborhood and that damaged my new stove, I called customer service to lodge a complaint and the phone was hanged up on me because the customer service representative thinks its stupid for me to call with such a complaint.I had an equipment repair plan with consumers energy and they are also refusing to repaire the stove it had been repaired a month prior due to power outage.

Dear Sir/Mrs.
DTE has Unauthorized accessed s to my 11385 Greenfield Rd. & 11345 Greenfield Rd., properties back on March 2016 (if I recall right, but you should have it on your Records), open way/asphalt from the Greenfield Rd. digging a ditch under my break wall on North, middle & south lines of our buildings, all the way to the back (from east to west), got No Permission to enter, leaving a very bad asphalt patch, our attempts to approach the various department were not successful.

here are few of the recorded attempts made where No correction repairs made for two years now.

DTE GPA Asphalt Damage Ticket #
[protected]
Dated August 17, 2017
Talked to Ms. Johnson at;
+[protected],

Again, Talked, October 5, 2017, 12
Referred to Uncompleted works Dep'
Business Dep' supervisor:
+[protected]
Nobody returned a call

Now we are tired of reaching out to you for two years.

Unless all patches will be removed & an immediate repairs will be made in a professional way, coordinated with Ms. Sha'Leeta Fisher at our Office [protected]) or to her Cell at [protected]), we will have to file a lawsuit against you for full remedy.

Thank You,

Yossi Levy - Owner

I was on your budget plan for 2 years the first year I had a credit the second year you say I owe $2, 000 I opted out of your budget plan and now I get my meter read personally and now my bill is $107 a month don't tell me there's nothing wrong with your meter I have contacted DTE numerous times and they keep telling me there's nothing wrong with my meter or anything like that I get nowhere as with them

Since the new smart meter was installed without our permission our rate has doubled. We keep arguing with DTE with no luck. They say everything is fine. They adjusted the meter once and for a couple months the bill was back to normal then suddenly over double again! The meter runs like crazy when no one is home and nothing is running! Can you help?