Duke Energy
Reviews and Complaints

I am so disappointed in Progress Energy...my Dad is legally blind and doesn't change anything in the house (thermostat). His house is less than 1200sqft and his bill is $300.00 for Jan and over $400.00 for Feb. He is on a fixed income and can't afford the electric bill-it is more than his freaking mortgage. I have asked that someone from Progress come out an check to see what is causing his bill to be so high. They told me that they don't come out to check-but they come and check the damn meter. I am a very frustrated daughter. I asked if we could get a payment plan for this bill and they offered the monthly payment plan but your balance has to be zero...Wow! The rep told me to check with Social Services or the Salvation Army...that is a damn shame how our seniors are treated..

They told me my meter was fine too, have a $800 bill told me my usage more than tripled from dec14 to jan11 absolute bs...customer service manager refused to give his name or connect me to accounting dept. Now Im told im SOL and have to pay. Did the breaker test and found out that in order to use that much power Id have to run everything in my house 12 hrs per day, does that even sound possible to them?

Hi did you get any help from progress energy coz our bill is also very high and we dont know what to do coz our appliances are running fine.

I wish there were more options for gas and electric in our city. Duke has monopolized the field and they know it, therefore they bully consumers. I think their service and customer service is aweful! This is the most insensitive company I've ever dealt with. No compassion or regard for personal issues that may arise. If there is ever another option for me I would Disconnect my services with Duke energy in a heartbeat. I am begging for another energy company to offer more services in the city of Cincinnati.

Duke energy is [censor], they (entire company) are nothing but thieves! They would bleed a prune dry for the almighty dollar! They are soul less, heart less and uncompassionate. They aren't in business to treat their customers with dignity and respect they are there to serve themselves, to better themselves and to screw the hardworking who get stuck with their services. Hey Duke energy, just remember at the end of your day whos money feeds you and your family! It's the people your taking advantage of, the elderly, babies and ones that are sitting tonight without heat, without lights because of your greediness!

When I moved to 3142 safer the landlord had the whole building in my name no master meter! he let us rent upstairs we kept it for 1 month went back to just having the bottom floor and a couple moved upstairs...guest what bill was still in my name. went to duke energy they did nothing..suggested i move because the whole thing was shady. my finally bill 1500 dollars.

I agree, because they came out and turned my electric off and I only owed 160.00 and I called them right away and paid with my check and I didn't do it with the computer on the phone I did it with a customer service rep. So, I believed my billed was paid! However, I kept checking my account and the money was never taken out and I called and they tried to say my check had bounced and they wanted and extra $110.00 towards the security deposit which I already paid which was $210.00 and a $30.00 bounce check fee. I called and told them how could my check bounce when for one the money was in my account and PE never attempted to take the money out, and they first tried to tell me I must of enter my account numbers wrong, but I told them I didn't use the computer and I gave the information to a customer rep. and they checked and found I was right. So, they did take off the extra 140.00 they were trying to charge me but I need to go and pay the bill at a payment location now. Than right after I pay this my next electric bill will be due and I also think something is wrong with their meters because my bill is higher than my sister's and she has a 3 bedroom house and I have a 2 bedroom apartment, so if everyone is saying the same thing some is wrong on the company's side.

Progress Energy is absolutley horrible. I moved ut of my apartment in june of 2011 and moved into a new house that same month. Progress Energy failed to turn off the power at the old apartment but was continuing to bill me. Thankfully I caught it in time and called the company to resolve the matter. Unfortunatley after speaking to 5 different customer service associates, the matter was still not resolved. I continued to recieve outrageous bills with alldifferent payment dates. I continued to call progess energy and finally one associate assured me that the matter was resolved and that I was all up to date. I then called to make a payment at the end of july and suprisingly the bill had went back up and was claiming that I was late. I called to talk to yet another associate, that could hardly speak english, only to get spoken to extremley rude and then when I finally stated that I wanted to speak to a supervisor, I get hung up on. Progess Energy is the worst company I have ever dealt with.

Progress energy takes no responsibility and doesn't care about their rudeness, they set my wood fence on fire when their transformer blew up and they told me tough luck, they dont have to pay me anything because they are protected by law. On top of that they treated me like I was an idiot for expecting them to re-imburse me. I even wrote the CEO and not even a form letter reply.

Progress energy has been billing me some outrageous bills for several years now each time i call, they insist I use that much energy I know people with pool who do not pay as much as I do. My latest run in with this company. My bill was $292. I paid 200 and balance $92. on September 2nd I paid $93.00 on September 6th they cut my service. at 10:48am because that is when my clocks stopped. I called those arrogrant rude CS people The first rep said she will put an order out for my service to be re-connected but they have untill midnight to do that. then she transferred me to billing to waive the reconnect fee, well this CS rep was ms. progress energy she stated I should of called when I made the web payment therefore its my fault the service was interupted so she will not waive the reconnect fee. I use energy savings bulbs. I have a digital thermostat its on 80 during the days 78 at night no pool and I still have outrageous bills this compnay rip people off they get away with it because they know there is nothing we can do the consumers are at the mercy of this lousy company.

I totally agree with everything being said here this is the absolute worst company i have ever had to deal with!
they shut my power off without notifying me and when i called and asked why i didnt at least get a phone call the so called manager asked why he should have to notify anyone i explained that i have an english bulldog that is very very sensitive to the heat and that he could have had a heat stroke while i was gone to work for eight hours and he was locked inside with no a/c he simply asked why that was his problem! i asked if i could please pay the amount in full on the 1st when i got payed he said no there was nothing he could do that until it was paid it would not be reconnected so after an hour of borrowing money from everyone i could think off i paid my bill and then it took then 7 hours to reconnect my power! 7 hours when i called to see what the deal was he said they had until midnight to get it done it was reconnected at 11:48

PE is the single worst company I have ever dealt with. I have two bills - one for an apartment and one for our home. I called to get an extension for the first time ever this week. It's not due to having a shortage of funds - it's because my entire purse was stolen in Key West and I have no credit cards, no debit card, and as a precaution my bank closed all of my accounts. I have no drivers license because I have had to send away for a certified copy of my birth certificate to take to the DMV to get a new license, and my bank will not reopen an account for me without valid ID - I simply have no access to money until a replacement credit card comes or I get my drivers license. I called PE and they gave me an extension for the apartment account, but refused to give me an extension for my home. I have no idea why and I got some excuse about how the apartment bill is less than $100. My house bill is $192 - and they have a deposit on this account of $405.
I am due for shut off today. I called again today to see if there was ANYTHING that ANYONE can do, and offered to fax a copy of the police report for my stolen items. I was told, no, sorry, but we simply can't do anything to help you and we will be happy to turn on your power once the payment is made. It looks like that will be in about another 5 days - in the middle of July in Florida.
I hate this company and their lack of customer service. It's like dealing with the mafia - pay us, or we make your life a living hell.

I'm so glad I found this comment string. PE has the WORST customer service. I'm not sure what their process is for that but it stinks.

This morning a tech shows up at my house to disconnect to my surprise. I thought he was the meter reader. When he told me I asked him, can you wait 3 mins while I call and make the payment so you don't have to cut it. He said "No, I have to cut it off." So I ran inside, scrambled for the phone ... called and began to make the payment over the phone. About the time I was giving my credit card information, the power was cut off. I told this to the account rep. He told me to tell the tech. My sister went outside to tell him that the bill was being paid. He said "I cannot do anything until my truck gets the ticket" and drove off. I told them to the rep who seemed surprised. I was frustrated simply b/c this all happened in a matter of 5 mins or less. The rep said that he put in the ticket for reconnection and we hung up.

But that's not the end of the story... I called back to complain about how rude the tech was about not waiting. I talked to a customer service rep. She made some excuses for him about policy yada yada yada. But said... I see in your file that you are scheduled to be cut back on. He should be back out there very soon. Well, this was about 9 am. I checked back with my sitter at 1:30 - no power. My husband calls PE at 2 PM. Low and behold... they claim when you pay your bill - YOU have to submit a work order to have YOUR power cut back on which had NOT been done. How ridiculous does that sound? I feel like I have been through the ringer today. I mean why would the first account rep charge me the reconnection fee if he wasn't going to have it reconnected? How can you do good business that way?

All I know is tat they take your deposit and your electricity is still not on by 3pm the next business day. You can call and they can't give you a time, Seems to have no way to contact their techs for an ETA and they all just say we know it will be on Today. Nothing that helps you in case you are trying to move in somewhere before the leasing office closes. Some places will not give you your apartment key when your lights are not on yet. It's like come on. WHAT kind of system are you guys working with. Even Sears has the ability to contact their techs and ask for an ETA. They can at least send a work order comment to the tech telling them hey, this needs to be on before 3pm but no, not Progress Energy. They don't even split up your deposit payments like all the other power company's do. You have to pay it all up front and if you don't have it then you are SOL. You have to literally call every fifteen minutes and ask hey, is it on now? Cause they don't have a time frame to just give you so you won't keep calling their phone. You have to call each time and ask. Is it pending or active. Most of the time, like, 99.9% of the time, it will still be pending after 3 to 3:30pm.

They are the worst company ever. I hope this New Company that is buying them has a customer services department. They actually came out to shut off my power and I had a 2 and a 5 year old and it was 98 degrees out in Florida. I stop the service guy and asked him if he could wait I was going to call them and pay the bill on the phone and he said no. I called and paid it that second as he drove off. He also made sure I was the last turned on that night @ 830pm…

I agree with EVERY SINGLE COMMENT HERE, PE is the most rudist people I have ever worked with, they know they have all of us over a barrel their barrell of oil, W e have no choice but to use their services. My husband has a book and checks the meter 2 times aday, our average bill has been 305 mnth, we are both on fixed incomes and in the summer it went up in August to 464.00 we had our thermastat set at 72 using only 1 light bulb during the day over the range, we turn off our hot water heater now our average kilawatts without that was 70 now we are down to 40. But this winter we had to use the heater and avage daily is 110 and that is a tran 3 yr old heat and air unit. we had a energy check and very little losses in the home, Now on top of us trying to bring the bill down and watching the kilawatts, we had 2 accounts one here and one in New Port Richey, the person my sons exwife did not pay on her bill since Aug 2010 and now my bill here is now 1012.00 her 518. and my bill 333 and the one I just paid of 176. I called to see what we could do about the other bill being put on mine and of course THERE IS NOTHING WE CAN DO, although it shows you paid your bill on time because the services of both is in the same name you have to pay the whole bill or loose your services. OMG well that aint going to happen so out comes the generater I guess. we are trying to figure out what to do to create our own electric. it is a real shame that companies run by our goverment cant see how hard it is for all of us to pay these extreme large bills, if THE GOVERMENT DONT GET YOU AT THE GAS PUMPS THEY GET YOU ON THE ELECTRIC Progress your company STINKS AND EXTREMLY RUDE.

2-8-17 robert lee huneycutt spoke with black female csr about starting service. She stated he just needs to pay 250 deposit acnt [protected] when infact he owes back bill from 8900 wade st mt pleasant nc.

Horrible utility service. They are not flexible and show no empathy towards their customers or their concerns. Communication is erratic and they take no responsibility for errors on their part.

i live in GA have never had this eltric company yet i find a 209 dollar bill on my credit report i have disputed it and disputed it you can see my adderss on the report and never had i lived in there service area and yet they refuses to remove it

Duke energy. Cannot keep power on for our subdivision

They cannot keep equipment up to date
And
Will not trim trees or do anything to assist our neighbors with keeping our power on.

In the span of about 2 weeks, my roommate and I have lost power twice for hours at a time. Both have been on bright, 90 degree days. Why are we losing power so frequently!? Our food spoils when they take 8+ hours to come send a dispatcher and fix the problem. Not a good power company.

My power went out last night at 6:30 pm and is still out.. Why? No one is working on it? No estimate from you in regards to when it will be on.. Why? Thanks, Rhonda [protected]. I realize that this outage only effects 106 customers, , But we are important too! Please give us something?

I file an outage on 10/11/2018. Customer service didn't enter outage in repair system. I don't know when they will make repairs. Very poor business until it's payment time, no delay then.

After Irma, I have no power and no plan in place to restore it. It has been 14 hours. No call, nothing. It is your responsibility to inform me when power will be restored. That is why I pay you. Every day I wait is how much I will delay paying you on the the next bill.

Get me my power, now!

We are on smokerise blvd longwood florida 32779
The front half of our neighborhood never loses power - they are connected to wekiva springsroad. We connect to overhead lines near wekiva neighborhood and always loses power even with lightwinds. How dp we get this circuit fixed? Thank you

Why does it take you so long to do so much, our business power is off and no one or contact to a real person is to do nothing.