Duluth Trading
Reviews and Complaints

⭐️ (1 Star)

Before I embark on my review of Duluth Trading Company, it's important to clarify that the quality of the company's products is not in question here. I'd heard countless rave reviews of their clothing, and, enthused by this, I decided to place an order for some shorts. I was excited to experience what I was told was top-notch quality first hand. Unfortunately, my anticipation was replaced with a simmering brew of frustration due to their poor customer service.

Upon receipt of my order, I immediately discovered a sizing issue with the shorts. Not a big deal, as any online shopper can attest, sizing can sometimes be a hit or miss. Confident that the company would easily resolve this minor problem, I initiated an online exchange, printed the return label, and returned the shorts the very same day.

To my delight, I received an email later that evening notifying me that my return had been processed. Excellent, I thought, just the sort of prompt response one would expect from a reputable company. My satisfaction, however, proved to be short-lived.

After two long weeks of anxious waiting, my replacement shorts had not arrived. Perplexed, I dialed customer service for some answers. It was here that the cracks in Duluth Trading Company's service began to surface. I was informed that despite the email, my return had not been processed as their return department was buried under a backlog of five weeks!

The email I had been so pleased to receive was merely an automated system that lacked any real meaning or bearing on the actual return process. This was a complete and utter disconnection between the information relayed to the customer and the actual happenings within the company.

The agent nonchalantly informed me that it might be another three weeks before they even opened my return package to process the order. Her response made me feel as though my concerns were insignificant, brushing me off with the line that they are "not Amazon," as if that excused the lackadaisical approach to customer service. Apparently, their policy was a measure against fraud, but I couldn’t help but feel like a criminal rather than a valued customer.

I asked to cancel the order, hoping to draw a line under the frustrating experience. I was put on hold for a painfully long five minutes before they confirmed that they could indeed cancel the order. However, in yet another display of disorganization, the agent was clueless about how long it would take to process the cancellation.

In conclusion, my experience with Duluth Trading Company has left me bitter and disappointed. While their products might be wonderful, their customer service is a convoluted maze that leaves their patrons feeling dismissed and unimportant. For a company that prides itself on quality, their approach to customer service is nothing short of subpar. I believe customer service is just as important as the products themselves. If you cannot treat your customers with respect and transparency, it ultimately taints the overall experience.

This review serves as a warning to potential customers: brace yourself for an unimaginable customer service system if you ever run into a problem with your order. It's a regrettable shame because I was truly excited to be a patron of Duluth Trading Company, but I won't be returning any time soon.

Duluth Trading Company ain't doing a good job with their online ordering and processing. I done ordered twice and both times it was a mess. First time, I ordered online with store pick up and somehow the email confirmation had the right store but then it got changed to another state. They just canceled part of my order without telling me. When I went to the store to pick up, they said I had to buy the items again even though they already charged my credit card. It took them a whole week to give me my money back for the canceled part and then they charged my card again for the shipped item. They fixed it all up with the money but they held onto my money for a whole week. Second time I ordered (even though I said I wouldn't), I got two pairs of pants. I woke up to a message from my bank saying they gave me all my money back. I checked and they only shipped one pair. I had to talk to someone online to find out the other pair was coming from another warehouse and they might charge my card again when they find it and ship it. They didn't even send me an email explaining what happened and the person I talked to online was rude and unprofessional. Their stuff is really expensive and the shopping experience ain't fun. Unless you can just walk in and pick up your stuff, it ain't worth it. I shop at Talbots too and they do a much better job keeping you in the loop about your orders.

My husband surprised me with a whole bunch of Duluth Trading Company clothing and I must say, I was impressed with the quality of the clothes. One of the items he got me was a beautiful orange and navy blue colored flannel shirt back in September of last year. I was so excited to wear it and when I finally did, I fell in love with it. The shirt had a special design where it opened in the back to give you extra moving room, which was perfect for me as I'm always on the go.

However, my excitement was short-lived as when I pulled it out of the washing machine after only wearing it three times, the back was ripped. I was so surprised because this felt like very thick quality flannel. The stitching from that split did not rip, it was the actual fabric of the flannel shirt that ripped. I was so disappointed because I loved the color and the fabric.

I decided to call their customer service and ask them to please just send me another shirt because I loved it so much. Unfortunately, the representative informed me that they no longer carry it because it's flannel and it was in the fall. I was so disappointed that it did not last longer. I could see if I wore it 50 or 60 times and then it tore, I would feel like I got my money worth. But I only wore it three times.

I must say, I was impressed with their customer service as they were willing to give me a refund or an exchange. However, because they don't carry this shirt any longer, I would have to get a refund. So I am forced to have to try to sew this shirt and hide the rip. I'm just disappointed because I believe this shirt was around $70 and it should have lasted longer than wearing three times and washing once.

Overall, I still love Duluth Trading Company and their clothing. I just wish this shirt would have lasted longer. I hope this review helps someone else who may have had the same problem.

I used to be a big fan of Duluth Trading Company, but lately, I've been having some issues with them. I recently placed an order with them, hoping to receive my item before Christmas. They had a guarantee that if you ordered by a certain date, your item would be delivered by Christmas. I made sure to order five days before the final day to be shipped by Christmas, but unfortunately, my item did not arrive on time.

To make matters worse, I accidentally put in the wrong address when I placed my order. When I called customer service to try and fix the issue, they were unable to edit my address or make any changes. This means that my item will be delivered to the wrong house, and I'm hoping that my neighbor will be honest and deliver it to me.

I decided to order the same item again, but this time with the correct address. However, I received an email saying that the product is backordered, which means that I won't be getting my item in time for Christmas. This was the whole reason I purchased from Duluth in the first place, so needless to say, I was very disappointed.

To add insult to injury, I received another email two days later saying that my first order is also backordered. This tells me that they don't process items in order, which is frustrating. I think the company should offer some kind of coupon or discount to make up for the inconvenience. I had free shipping plus 25% off, which was their promotion at the time. I wish they would at least give me that promotion to use at a later date, but instead, they just left me hanging.

I was really excited to give my husband a pair of jeans that he's been wanting for a long time. He recently lost 110 pounds, and these jeans would have been a great gift for him. Unfortunately, Duluth Trading Company ruined that for me. It's a shame because I used to really like this company, but now I don't think I'll be purchasing from them again. Merry Christmas to you too, Duluth.

Duluth Trading Company is a company that I have recently had a negative experience with. I ordered two Coolmax shirts from their website and was disappointed to find that it took two weeks for one of the shirts to arrive. To make matters worse, I never received any updates or information about the status of the second shirt. I decided to reach out to Duluth Trading Company via email to inquire about the missing shirt.

Their response was not what I was hoping for. They apologized for the inconvenience and explained that sometimes products sell out faster than they expect, leaving them short on inventory. They also mentioned that they were unable to restock some of their products, including the Men's COOLMAX Wrinklefighter Short Sleeve Shirt that I had ordered. While they assured me that I was not charged for the shirt or shipping, I was disappointed that they did not offer any discounts or compensation for the inconvenience.

What bothered me the most was the lack of empathy in their email response. It felt like they were just brushing me off with hollow words. Additionally, their email did not clarify whether the shirt I ordered was discontinued and canceled or if it was in perpetual backorder. As someone who runs a small e-commerce site, I know that inventory levels should be automatically updated when a customer places an order, and the product should be earmarked and fulfilled for that customer.

Overall, I was disappointed with my experience with Duluth Trading Company. It seems like they have a poor distribution system that needs to be improved. I believe that someone in management needs to be replaced to ensure that their customers receive better service. As for me, Duluth Trading Company is dead to me, and I would not recommend them to anyone looking to make a purchase.

This company is a complete disaster. I mean, seriously, it's like pulling teeth to get any information about your order. I placed an order and didn't receive any tracking information beyond the order confirmation. I had to create an account on their website just to look up my order. And if you check out as a guest, forget about it. You're out of luck.

I tried to contact their customer service "chat" twice and got disconnected both times. And when I finally got through, they gave me the wrong tracking number. I mean, come on! It's not rocket science. I just wanted to bring up the issues I've been having, but they disconnected me again. It's like they don't even care about their customers.

I called them and was put on hold for what felt like hours. And when I finally got through, nothing was done. It's like they only see their customers as walking credit cards. I'm never shopping with them again if they can't even make checking an order status a simple process.

And get this, I placed orders with other companies the same day and they've already delivered or sent me follow-up emails apologizing for delays in shipping with updated tracking information. What's Duluth Trading Company's excuse?

UPDATE: I reached out to them on Sunday and they said they would elevate the issue and call me back. But since then, they haven't answered any of my calls and the customer service chat won't connect. It's like they're avoiding me. And to top it off, the tracking number they finally gave me has mysteriously stopped tracking my package. I'm starting to think I'll have to dispute the charge with my credit card company. This is ridiculous.

I've been shopping at Duluth Trading Company for a long time now, and I have to say, I've always been impressed with the quality of their merchandise. Their NO BULL guarantee is also a big plus - it's always good to know that if something goes wrong, they'll take care of it.

However, I recently had a bit of a disappointing experience with one of their products. I purchased a Dog Armor Hammer toy for a Christmas gift, and while the advertising promised that it was a "durable chew toy" that was "built to last," my 45 lb mutt managed to break the tip off in less than a minute while playing tug with me.

When I asked for a refund, I was refused - twice. Apparently, they don't cover damage caused by pets. I was also told that the toy wasn't meant to be played with by dogs, which seemed a bit odd to me, given that it's a dog toy.

They did, however, express deliver the item back to me after I refused to give up on getting my refund. It arrived today, looking spanking clean and brand new - except for the missing tip, which was exactly what I had told them was wrong with it.

After several phone calls and conversations with different employees, I finally got a refund. But I have to say, I was pretty disappointed with the way they handled the situation. It seemed like a lot of effort and expense (on their part) for the sake of $10.

I used to be a loyal customer of Duluth Trading Company, but this experience has definitely made me think twice about shopping with them in the future. I buy for six people, so that's a lot of purchases - but I'm not sure I'll be making them at Duluth anymore.

So, if you're thinking about buying a dog toy from Duluth Trading Company, I'd advise against it. Apparently, they're not meant to be played with by dogs - even for a minute. Just show it to your furry friend periodically and mark it down as "playtime."

I recently made a purchase from Duluth Trading Company for my family's Secret Santa game on Christmas Eve. I had seen their commercials and thought I would give them a try. I placed my order on December 6th, hoping to receive it by December 21st. Unfortunately, that was not the case. I tracked my package and noticed that it was being sent back to Duluth. I called their customer service line twice, but was on hold for over 40 minutes each time. I understand that the holidays and COVID have made things difficult, but it seems like Duluth should have hired more service reps to handle the increased demand.

When I finally spoke to someone, they told me to contact the post office or UPS. However, neither of them were able to help me either. I was frustrated that no one could give me a clear answer about when my package would arrive. I was told to just wait and see if it showed up in time for Christmas. However, I didn't want to take that chance and decided to return my purchase.

I was disappointed with the service I received from Duluth. I had hoped to become a new customer and introduce my family to their products, but now I'm not so sure. I value quality and excellent service, and I didn't receive either from Duluth. I also read some other reviews that made me question the quality of their products. However, I can't comment on that since I never received my items.

Overall, I would caution potential buyers to be aware that just because your item ships, doesn't mean you will receive it. Especially during the holidays and COVID, it seems like shipping delays are common. While Duluth has cool commercials, I'm not sure if their service and quality are up to standards. As a potential new customer, I was left unsatisfied and disappointed.

I've been a fan of Duluth Trading Company for a long time now. I remember winning a picture contest with my two dogs dressed up in their outerwear from Duluth. It was a great moment for me and my furry friends. However, I recently had a not-so-great experience with the company.

About a year ago, I purchased a pair of Duluth garden overalls. I was excited to wear them while working in my garden. However, while I was wearing them, I noticed that the fabric on one of the legs had melted. I was shocked and confused. I couldn't figure out what had happened. I wasn't burned, but the overalls were ruined. I decided to replace them with another pair because I really liked them.

The new pair arrived, and I wore them while working in my garden. To my surprise, the same thing happened again. This time, I was paying attention and never got closer than 5 feet to the campfire, which isn't even an open fire. I was frustrated and disappointed. I decided to call Duluth Trading Company to see if they could help me.

I spoke to three different levels of customer service, and I was not happy with their responses. The first thing they told me was that the overalls were made of 96% Ripstop Nylon and 4% Spandex, which is not flame resistant. They said that any nylon will melt when too close to a fire. I was surprised to hear this because I had no idea that the fabric was not flame resistant.

The customer service representative was not amused when I asked if I could smoke weed in the garden overalls without igniting into flames. They told me that smoking in them is not recommended. BBQing is also not recommended. These overalls aren't made for fun, just flames.

When I asked to email someone at their corporate office, they told me that they could not share a corporate email. I had to resort to Google to find the Vice President of Merchandising and Marketing, Neala Shepherd. However, she does not respond to emails or phone calls.

I was disappointed that no one asked if I was burned. They just assumed that it was my fault for standing too close to the fire pit. They also told me that it was not a safety issue if people don't stand close to a fire. I was frustrated that their "no bull warranty" was BS. They would not refund my money.

In the end, I decided to break up with Duluth Trading Company before I go up in flames. I would not recommend wearing these overalls near any open flame. It's a shame because I really liked them, but safety comes first.

I bought a couple of pairs of pants from Duluth Trading Company last November for my son as a Christmas gift. He lives in Chicago, and I live in Michigan. Recently, my son informed me that one of the pants had a torn knee after he slipped and fell on the ice this winter. I contacted the customer service department to inquire about the guarantee policy, and the agent read the policy to me. However, the agent informed me that the pants are not guaranteed under this circumstance. She said that this falls under the negligence and misuse policy.

I explained to her that my son did not slip and fall purposefully, so he is not negligent. If all workmanship is guaranteed, that should include the material. I requested to speak with a manager about this, but I was put on hold and then hung up on a few minutes later. I was disappointed with the customer service experience.

The guarantee policy on the website states that Duluth Trading Company stands by the craftsmanship and durability of their products. If a customer is not satisfied with any item they purchase from Duluth Trading, they can return it for a refund within one year. After one year, Duluth Trading will also consider returns for items that are defective or don't perform as designed. The policy also states that if something goes wrong, Duluth Trading will always treat the customer right.

However, based on my experience, it seems that the guarantee policy is not entirely accurate. The policy that was read to me over the phone by the service agent negates the guarantee for anything being wrong with the product, unless the customer returns them when they are brand new. This is not mentioned on the website, which seems like a deliberate withholding of information.

Overall, I am disappointed with the customer service experience and the guarantee policy of Duluth Trading Company. I hope that they can improve their policies and provide better customer service in the future.

I recently had the pleasure of purchasing a pair of Duluth Eco Cheeks underpants for men. Let me tell you, these underpants are the real deal. They promise no bunching, no pinching, no stink, and no mess, and they deliver on all fronts.

One beautiful Sunday, I decided to take my motorcycle out for a ride. As I turned a corner, disaster struck. The handlebars broke, leaving me with no control over the bike. I was headed straight for a big pine tree with low hanging branches that were covered in needles. In that moment, I did what any sane person would do - I laid the bike down.

As I lay in the ditch, I quickly assessed the situation. I was relieved to find that nothing was broken, but I had no feeling in my right arm or hand. Luckily, some fellow riders came to my aid, and a passing nurse stopped to assess the situation. I couldn't help but brag about my new Duluth underpants. I told her about their no pinch, no bunch, no stink, and no mess features. She was impressed and confirmed that there was no foul odor coming from me.

I can confidently say that Duluth underpants held up to their promises. They kept me comfortable and held the boys in place during a pretty intense motorcycle accident. And, as promised, there was no stink or mess to be found.

I highly recommend Duluth Trading Company and their line of underpants. They are the most comfortable underpants I have ever worn, and they truly deliver on their promises. So, if you're in the market for some new underpants, give Duluth a try. You won't be disappointed.

I gotta say, my experience with Duluth Trading Company was not the best. I went to their store in Kennesaw, Georgia and got "ordered" out because I refused to wear a mask. Now, I'm an old guy with some underlying issues that make it hard for me to wear a mask, but the young lady with blue hair didn't seem to care. She kept telling me that they're a "Private Business" and can do what they want, but I know my rights. I tried to explain to her that they're actually a "Place of Public Accommodations" as defined in Title II, but she just got angrier.

I still wanted to shop, so I kept looking around. But as I was about to leave, she said she had called the police on me! Can you believe that? I waited for the officer to arrive and explained my issue to him. Thankfully, he knew what he was talking about and told her that the store could be sued for refusing my use of the retail. But she didn't care, she just wanted me out.

The officer told me that this store has had many of these issues before, and he wouldn't shop there himself. And you know what? I wouldn't either. I've been a customer of Duluth Trading Company for a long time, way before they ever had a brick and mortar store in Georgia. But after this experience, I don't think I'll be going back. It's a shame, because I really liked their products. But I can't support a company that doesn't respect my rights as a customer.

I just gotta say, I recently bought some stuff from Duluth Trading Company (duluthtrading.com) and I was pretty ticked off when I saw that they charged me more than the CA sales tax rate of 8.5%. Like, seriously? They charged me 18.5% instead! I mean, I've bought stuff from out of state before and this has never happened to me. So, I reached out to Duluth and this lady named Heidi told me that the tax rate is set by CA. Uh, excuse me? I don't think so. I mean, they should be audited by the CA Board of Equalization or something. So, I reported them to the BOE.

But, I gotta give credit where credit is due. Duluth's customer service was pretty quick to respond. At first, I got a response from some low-level service rep, which was totally unacceptable. So, I told them that and mentioned that I was gonna contact the Better Business Bureau in WI and my state sales tax office. And, wouldn't you know it, they refunded me the overcharge of the sales tax. I'm satisfied with that, but they really need to fix their algorithm or whatever they're using to charge out of state sales tax for CA.

All that being said, I do like their products and I'll probably keep buying from them. But, they better not try to pull this kind of thing on me again.

I just made an order with Duluth Trading Company (duluthtrading.com) a couple of days ago on 11/18/2020. I went online, placed my order, and paid for it without any issues. However, the next day on 11/19/2020, I noticed that there were two additional charges from Duluth on my bank statement. I was confused and called their customer service to inquire about it. They informed me that my order had been split into three different shipments and charged me for each shipment. They explained that the original charge was just a preauthorization, and the three different shipments would add up to the amount I was initially charged.

Today, I received an email from Duluth stating that one of the items I had ordered was returned. I was shocked because I never requested for my item to be returned, and I had just placed the order on the 18th. I called their customer service again, and the guy on the phone told me that the item was returned for whatever reason. I was frustrated and told him that I never requested for my item to be returned. He apologized and said sorry for that.

I have placed several orders from Duluth Trading Company in the past, but this time has left a sour taste in my mouth. I am not sure if I will order from them online again or just drive to the store and shop. This experience was just pitiful and pathetic. They claim to have a "No BS Guarantee," but it seems like they are not living up to their promise.

In conclusion, I hope Duluth Trading Company can improve their customer service and be more transparent about their charges and shipments. It is essential to keep their customers happy and satisfied, especially during these challenging times.

I recently bought two sets of Christmas underwear from Duluth Trading Company, one for men and one for women. Each set contained three pairs of underwear that were made in Vietnam. I was really excited to receive them, but when I tried them on, I was really disappointed. They felt like sandpaper and the trimming was even worse, feeling like hard plastic. I couldn't believe that I had paid $30 for each pair of underwear, and they were not even wearable.

When I contacted Duluth Trading Company about my disappointment, I was told that I would have to pay to send them back. This was really frustrating, as I felt like I had been ripped off. I should have read the reviews before I made my purchase, as most of them said the same thing - that the underwear was total garbage.

I am really disappointed in Duluth Trading Company. This was my first impression of their company, and it was not a good one. I will definitely be sharing my experience with everyone I know and on every site I can find. I want my $90 back, and I am not willing to pay to send their trash back to them. They should send me a prepaid envelope if they want their product back.

I work hard for my money, just like all Americans do. It's really frustrating to see companies like Duluth Trading Company buying their fabric from sweatshops in Vietnam for pennies on the dollar and then charging Americans $30 a pair for their products. They should be ashamed of themselves. I hope that everyone stops buying from them and supports US only companies.

Been shopping with Duluth Trading Company for a while now and never had any issues. Love their stuff, it's top-notch quality. But recently, we had to contact them about a tax rate mistake they've been making for years. They were charging us as if we lived in the city limits, but we don't. So we sent them the correct information to fix it. But instead of correcting the $2.00 overcharge for the order we just made, they said they had to do it that way and would fix it for next time. We didn't agree with this principle, so we asked them to cancel the order. But they said it had already shipped, so we could return it, but we'd have to pay a $7.99 restocking fee.

Now, we understand that mistakes happen, but we were disappointed with their customer service. We thought they would be more understanding and willing to keep their loyal customers happy. But it seemed like they didn't really care that much about us. It's a shame because we really liked their products, but we'll have to take our business elsewhere.

Overall, we still think Duluth Trading Company is a great company with quality products. But their customer service could use some improvement. We hope they take this feedback to heart and work on making their customers feel valued and appreciated.

I recently made an order on duluthtrading.com and was hoping to receive it within a week. However, after waiting for three days, I still hadn't received any information about the shipment date. Feeling a bit anxious, I decided to reach out to customer service via email. Unfortunately, I didn't receive a response from them, but shortly after sending my email, I received a UPS notification indicating that a label had been created.

Despite this, I still had no idea when my order would arrive, so I decided to call customer service. I explained that I needed my order delivered either in 7 days or in 20 days, but not in between. I was surprised that the shipping was taking so long, especially since it wasn't during the holidays or a sale period. I even offered to pay for expedited shipping, but customer service told me that there was nothing they could do "once the label was created." I couldn't believe it - are we still living in the Stone Age?!

After some investigation, I discovered that Duluth was trying to save money by using UPS-to-USPS instead of simply UPS to ship their orders. This was the reason for the delay, and I was thoroughly frustrated with their inefficient and ineffective customer fulfillment/shipping. It's a shame because their products are of good quality, and even though their prices are high, the quality kind of made up for it. However, when you add poor unrealistic shipping to the mix, it's just not worth it.

Overall, I won't be ordering from Duluth Trading Company again in the future. Their shipping process needs some serious improvement, and until then, I'll be taking my business elsewhere.

So, I recently made my first and last order with Duluth Trading Company. Let me tell you, it was not a smooth experience. Firstly, I didn't receive any tracking information and the order didn't show up in my account history. I had to enter a chat session just to get the tracking information. This was a real pain because I wasn't able to ask my neighbor to grab the package while I was away, and it ended up being stolen. To make matters worse, I received 12 marketing emails in the week following my first order, but no shipping confirmation email. What's up with that?

To be fair, Duluth Trading Company did offer to replace the stolen package right away. However, when the replacement package arrived, one of the items was the wrong one. I contacted them about this and they sent me a UPS return label for the incorrect item, but didn't offer any other solutions. They did say they would send me a refund, but it's been three weeks and I still haven't received it.

I was really excited to shop with Duluth Trading Company because their brands and ethos align so closely with my hobbies and lifestyle. Unfortunately, the whole experience has been nothing but problems from the beginning. In this day and age where online shopping is so prevalent and easy, it's disappointing to see a company struggle so much with the basics.

So, I recently ordered some stuff from Duluth Trading Company (duluthtrading.com) and I gotta say, I'm pretty disappointed with how things went down. First off, they split my order without even telling me. Like, what the heck? I had no idea what was going on until I checked my tracking number and saw that the hat I ordered was missing. Turns out they took it off my order and put a new tracking number on it, but didn't give me a new order number or anything. Super confusing.

Then, they said they refunded me for the hat, but it never went through on PayPal. I guess they refunded it to some kind of return order number or something? I don't know, it's all really confusing. And because they didn't refund it from the original order number, I couldn't dispute the entire charge. So now I have to wait until January to get my money back. Ugh.

But that's not even the worst part. I also ordered some briefs and knee pads, and it looks like the pads still haven't shipped. And while they say the briefs shipped, it's only showing that the label was created and not dropped off. What the heck is going on over there? It's like someone inside the company is creating labels and keeping the product for themselves. If they're not being dropped off at UPS but the item is missing, then that's the only thing it could be.

I ordered more stuff from Duluth because I had a great experience with them before, but now I'm not so sure. They really need to fix this problem with their staff if they want to keep customers. It's just not cool to mess with people's orders like this.

I gotta say, I've done a lot of online shopping in my day, but Duluth Trading Company has got to be the most frustrating experience I've ever had. I mean, seriously, they won't even let you cancel an order five minutes after you place it! And don't even get me started on their exchange policy - you have to wait until you receive the wrong item, then call them up, ship it back, wait for them to receive it, and then they'll finally send you the right thing. It's like they're trying to make it as difficult as possible.

But that's not even the worst part. They double charge you for everything they ship, and when you call to ask why, the customer service rep can't even give you a straight answer. They just say it happens sometimes and the charges will fall off eventually. Like, what kind of answer is that? And when you ask when they'll cancel the charges, they don't even know! It's like they're making it up as they go along.

Honestly, it's 2020. You'd think a company like Duluth Trading Company would have their act together when it comes to online sales. But no, they can't even train their staff properly. I spent two whole days talking to three different people, and none of them knew anything more than my dog does. It's ridiculous.

I haven't even received my items yet, and I'm already so disgusted that I don't even want them anymore. But of course, they won't refund me unless I spend another weekend talking to their clueless customer service reps. It's like they're trying to make it as difficult as possible for their customers.

All in all, I would never recommend Duluth Trading Company to anyone. Save yourself the headache and shop somewhere else.

Duluth Trading Company is a store that my husband and I were excited to visit when it first opened in Wichita. My husband was so thrilled that he called it the most magical place in the world. He loved everything they offered, and I was also interested in their women's underwear. However, after the quarantine, I had a bad experience with their customer service.

I was trying to help my mom buy some women's armachillo shirts, which were on clearance and rang up correctly in the register. However, I noticed that there was no signage stating pricing in the store. As someone who doesn't make much money, buying Duluth stuff is stressful because it's so expensive. I always look for sale and clearance signage when I go into any store. I used to work for retail companies signing their merchandise, so I know how important it is to have proper signage.

I complained to the manager, but they didn't seem to care. I also called customer service, but they didn't care either. I took some pictures of what signage was there and called customer service again. However, they already knew that I had taken pictures, and the customer service over the phone wanted my name and zip code. When I refused to give them my personal information, they gave me bull crap answers as to why the sale wasn't signed. They treated me as though I was bonkers, which made me feel disrespected.

As a result of this experience, I have thrown out all those overpriced underwear that made me smell so bad, and I will never shop with Duluth again. It's a shame because my husband loved everything they offered, but their customer service ruined it for me. I hope they improve their signage and customer service in the future so that other customers don't have to go through what I did.

Needed a gift but was blocked by their CAPTCHA image puzzles so I could not access anything. Made several attempts but their bot thinks I'm a bot. How dumb of companies to still be employing this maddening technology and driving prospective customers to other companies. Now I need to let the recipient know that Duluth didn't want my business. Talk about bad first impressions!

I bought Men's Wrinklefighter Long Sleeve Shirt, Men's Alaskan Hardgear Kamishak Midlayer Pants and Men's Grindstone 8" Composite Toe Work Boots as a gift for my husband.
But the order never arrived. According to the information, they provided all of the items were unavailable, but they advised me to wait a little longer.
I did. I waited one week, two, three...
Called again. Was said that the order was shipped a long ago and it's strange I hadn't received it et. Yeah, I agree.
I called the delivery service and found out that they never got my package.
What a paradox!
I guess it's easy to say who's lying to customers...

My experiences with Duluth have turned a simple, unconditional, no nonsense and no bull, 100% guarantee refund process into a two month struggle to be reimbursed for a pair of fleece lined firehose pants. Duluth's book keeping practices required me to pay for the returned pants a second time while they told me they would refund the price to the closed credit card I had used to make the original purchase years ago. Well now it's month two and I am still holding my hand on my butt waiting for the reimbursement from an old and closed credit card that they can't tell me what institution it was. "Carhart here I come!"