Plumeria Swimwear
Reviews and Complaints

Return policy states items must be returned within 14 days. I received my order 5/29/23 requested and prepaid $12.00 for a return label and sent back 6/1/2023. As of 6/11/2023 I have not received a refund, no replies from customer service after making several attempts. This is terrible customer service. I do not recommend purchasing from this site.

This is a really deceitful return policy. It says you have 14 days to return an item for a full refund but I can't imagine you can ever do so. If there is any discount then it basically becomes a final sale. I cant imagine you can ever get a refund from this company. I bought two swimsuits and one the sizing was really off, size small but top was way too small and the bottoms were way too big.

I recently purchased from plumeria swimwear. When I placed my order, I realized that I ordered two of the same bikini tops. And not a bikini top and a bikini bottom. So I immediately emailed their customer service to explain what happened so I could swap one of the items for the bottom instead. I didn’t get a reply til 4 days later. So finally when i did get a hold of them to start the exchange. It was a long time waiting for a reply back from them. Took like three weeks, something that could have been dealt with within a day. I’ve never had an issue with any other company if i had to exchange an item or returned. I get swimwear they have to be extra cautious about returns, especially for bottoms. But I didn’t order a bottom because of their confusion website. Anyhow the quality of the swimsuit is not great, but I had no other choice but to order from them again because they wouldn’t refund my money. No refunds on sale code items, which is dumb. So now I’m paying $90 for my order that should have been 65. I don’t recommend anyone purchase from plumeria.

Ordered a swimsuit from them and wasn’t satisfied so I returned it. A month later never received a refund, I had to email them and ask them where it was, they told me they only did store credit for what I ordered. I asked where I can locate my store credit & they told me I needed to sign in. There’s NO PLACE TO SIGN IN, NOR WILL It LET ME SIGN UP. I’ve been emailing them back and forth for a couple weeks now & STILL have not received my “store credit” this site is a JOKE! Do not order from them!

If you don't pay full price for their items, they won't give you a refund. NO WHERE does it say you have to pay full price on their website to get a refund. It says "Final sale items" aren't eligible for a refund. I pre-ordered the swimsuits so they were definitely not final sale. The swimsuits are cheap, crappy material that slide off. Not worth the money at all. They refuse to give me my money back, only a credit and say that I have to order something else from them with that amount. The only reason I ordered from them is because it said I could get a full refund, minus shipping costs if I wasn't 100% satisfied. Absolutely false advertising.

Buyer beware, you better hope you don't have to return anything, because after they make you jump through hoops to get it back to them, they will not acknowledge they received it and will not give you a refund.

Bought a swimsuit set that has been advertised all over their Instagram, website, and Facebook with multiple different pictures. The suit I got does not look anything like the one advertised. The one advertised is tie dye with lots of different colors including mostly blues and greens. The one I got is mostly yellow and pink. I posted a review on their website with a picture but they have not posted it. They are only posting good reviews. I would return but the process to return is a hassle and costs money. Biggest issue is that they are only posting good reviews, scamming other customers.

Stay away from this company!
Bought a bikini for my girlfriend on their website, with credit card.
They mistakenly sent the wrong bikini top size. Told me I had to pay to return it and so I did, although it seemed strange to pay for their mistake. 1 month after sending it, got tired of waiting for a reply and emailed them. The package had never been received, was the answer. Sent them the tracking number, replied they still could not find it. Sent them the site for the courier, the answer was the same. Had to send a printscreen of the website for the answer to change. Offered to exchange or to refund on store credit. Told them I wanted my money back, they refused. Picked another bikini top to exchange, they replied I had to pay for the shipping, again. Furthermore the payment had to be made through PayPal. I do not own a PayPal and will not create one.
I just want my money back, or at the very least another bikini top, but I refuse to create a PayPal account just to pay them 10 USD for the shipping.

info@plumeriaswimwear.com

I ordered 3 bathing suits from this company and only received 2 even though I paid for 3! I have been trying to contact their customer service for a week now and no response! On my eyes, this company is a scam and has completely ripped me off. I have never seen such horrible customer service in my life and they probably don't respond on purpose because they steal people's money. I am beyond furious and disappointed with this company and will now have to find a way to get my money back. How can a company take your money and get away with not delivering you the product your paid for!? Never will I ever order from this scam company every again!

I placed my order on March 28, 2018 and paid expedited shipping but my order keep saying processing. I contacted them via email and they assured me within a week I would get the item. A week passed and i contacted them again and they said it was being made that week. I also noticed it was now on sale and they would not honor the sale price. After that I decided I just wanted a refund, which I was reassured that I would received. Now checking my credit card statement I see I have never received the refund. Terrible company and costumer service DO NOT PURCHASE FROM THIS PLACE

I want to say it now: I never wore a swimsuit they sent me.
It's easy to check.
1) it's unpacked
2) the reason for it: it's a different color (green instead of red) and even the swimsuit is a different one, not what I initially ordered.
I called customer service and asked what to do. They said I had to ship the swimsuit back and pay the shipping fee.
Ok, I did it. After 2 weeks I called them, knowing they received the swimsuit. They said: sorry, we can't refund, your swimsuit was worn.
Whatttttt? By whom?
I was scammed! I want my money back.

Their customer service doesn't exist. They never answer, always silent. Irritating. I have no idea about the status of my order: where is it? when are they going to ship it? why is it still under process after three weeks? Very strange. But when they eventually answered, they didn't help anyway. So I'm asking why do you need people for customer service if they have no idea about anything?
I had to cancel my order, I understood that waiting for them to resolve it was ridiculous.

Oh if I could only rate them 0 stars or less! I ordered a swimsuit using their scam "50% flash sale deal" back in April. I reached out to them on multiple occasions for a status update and got nowhere. They couldn't tell me why I was unable to access my account through their site to check the status, and they couldn't provide an ETA. I finally received this god awful swimsuit in JUNE! I then returned it and was told I could only be given a store credit. I tried to exchange it for something else and paid for shipping, yet again. I received my 2nd AWFUL swimsuit 1 month later! I returned the 2nd suit and I refuse to pay for shipping for a 3rd. I am reporting them and demanding a full refund for the 4 months of hassle I went through. I will NEVER do business with them again. STAY AWAY! The swimsuits look like they are made in china, but take double the time to receive. WORST EXPERIENCE EVER!

Buyer beware plumeria swimwear/plumeria fze did not refund me $200 when I had received an email from them confirming they received the returned items (That I paid $100 to have shipped back). They did not even have the courtesy to respond to any of my emails requesting for my refund. I think what is even more troubling is that I have been in touch with the designer garbrielle cimon who also did not respond to my emails. Furthermore, their overall customer service was appalling. (1) they asked to the check back every 2 weeks for sizes for almost 2 months. (2) when someone did finally respond to my email they were extremely rude and unprofessional. Purchasing from them is not worth the hassle not to mention the fact that should you need a refund you may just not get one even though their terms and conditions clearly state that they will. I finally got a refund with the help of my bank. I also reported plumeria to the better business bureau and when the bbb got in touch with plumeria they did not respond.

I cancelled my order and PlumeriaSwimwear promised me a refund. When I contacted them they said that I'll get my money back within a couple of weeks but that never happened. I waited patiently and every time I contacted them they said that I need to contact my bank.
And few weeks later I received my order. I contacted PlumeriaSwimwear and asked what was the meaning of that and they claimed that I never asked them to cancel anything! What a bunch of cheaters. That is not a good way to do business!

Ordered two swimsuits from PlumeriaSwimwear and never received them. I already gave up and I really doubt that someday I'll get them. This company is not trustworthy, they are real thieves and need only your money. They don't answer and there is no phone number to call. Terrible company! Avoid at all costs and save your hard earned money. I placed my order back in March and it is now May.

Ordered a cute bikini from PlumeriaSwimwear and they accidentally sent me the wrong size top, it was too huge. Contacted customer service and they promised to send me the right size top. The second top was too small so I reached them again and asked for another replacement but this time they refused. I was very disappointed and it was not my fault that they made one and the same mistake twice! Now I'm stuck with a bikini that I can't even wear! Total disappointment.

I made an order in early January. When I placed this order all items were in stock, so I was expecting to receive my order in 5-7 business days. Later I received a message saying my items were no more in stock. I tried to find their phone number and found out that these people actually don't have a number to call. Their live chat wasn't working either. I emailed them and never received a response. Then I went online and checked the reviews, found that PlumeriaSwimwear has many people complaining about the same thing on Facebook. Stay away from this scam site! This is not a reputable company.

I made an order in January. When I ordered everything was in stock, but later I received a message from the company stating that two of five items were out of stock. I went to their website and tried to find a phone number, and found out that they don't have a phone number to call! So I sent them an email but there was no response. I sent them many messages asking about the status of my order and asked for a refund and yet again heard nothing! Then I checked the reviews and found out that many people had the same problem and also that usually items are of a poor quality. Not sure what to expect. I'll never order anything from PlumeriaSwimwear again.