Dyson
Reviews and Complaints

I have a Dyson animal ball 2, less than 2 years old, which has very light use but has lost all suction. A couple of weeks ago, I waited for an extended time to get through to customer service hoping to arrange a service to have it fixed. Eventually when I spoke to a customer service rep. she advised that she would need to get an engineer to call me back within 90 minutes. Approximately 4 hours later when I had left the house and was driving, an engineer called but as I did not have my vacuum to hand in the car, we were forced to terminate the call. Back at home this week, I decided to try to contact Dyson again. I contacted Dyson via WhatsApp at 18.25 on Friday 6th August. I received a standard automated reply asking for vacuum serial no. and my contact details to which I replied at 18.29. No response from Dyson until 9.45am Saturday 7th to clarify that I was at home with my vacuum to hand. I confirmed this was the case at 10.13am. No further contact from Dyson until 2.12pm (almost 4 hours later!). I replied to that message at 3.04pm. I received the same automated reply asking for the same info already supplied. (In 48 hours this same message has been received, 4 times while actual human contact has been very little and pointless!) Nothing from Dyson until 9.12 on Sunday 8th to ask AGAIN if my machine had low suction. I responded in the affirmative. Then I received no further contact from Dyson until 16.56pm (8 hours later!) saying they'd need me to do further checks before deciding if they need to send a part or take the vacuum in for servicing. I replied to that message at 17.32 asking what further checks they'd like me to undertake (as I've already worked through troubleshooting check list and advised Dyson of same) and when they planned to advise me of these steps as I'd started this WhatsApp conversation 48 hours ago. No response and as customer service closed at 6pm another sun is setting without moving this matter forward. Dyson customer service is proving to be a total farce!

Dear Dyson,

I purchased this from Dyson last year and never received it and there has been no communication from Dyson. I am including a copy of the email. I am hoping this can be resolved without reporting this to PayPal. Thanks for your assistance in this matter.

Steve Fewell
1706 Acorn Way
Green Bay, WI 54304

Dyson Pre-Order Confirmed
ORDER #1677
Confirmed!
Hi Steve! You have successfully pre-ordered your Dyson v11 Outsize Plus Vacuum 2021! You have hit the jackpot at this incredibly low price. Your order will arrive at your door exactly 7 months from today.
We know 7 months is a long time to wait, and we're committed to making sure you don't have to wait a single day longer. Your product can definitely arrive earlier than 7 months, however if it doesn't arrive within 7 months from the date of this email, you'll receive a full refund and you will get to keep your product for free - even if it's only a day late, or receive another vacuum for free if it never arrived. For more details, please read Our Guarantee below!

Kindly do not reply to this email "no-reply@dyson.confirm.com". We will have an official support email and chat facility as soon as the product is officially released. Please call Dyson Headquarters in The UK +44 800 298 0298 if you do not receive your product within 7 months.
Our Guarantee: Should we breach our delivery commitment we, are bound by out Guarantee clause that states that, "If you have not received your product within 7 months, you will immediately receive your full refund and will also get to keep your product free of charge. Yes, free product as compensation for the delay. Also, if you are not 100% satisfied with your purchase, you can get a full refund for up to 90 days after you have received your order! No questions asked!"

Why Are We Offering This Promotion?
Dyson is looking for American based testers for this next generation vacuum, and therefore, the company has to offer an incentive, which in this case, is a whopping 90% off the registered retail price, which is the nearest thing to a free promotion. Purchasers will be required to leave a review about how they like the vacuum, and this will be very helpful to the company and potential new buyers. The release date has not yet been announced, but when it is, we are expecting a lot of write ups on the tech and media news sites.
Please note that "Dyson v11 Outsize Plus" has been designed using the most advanced technology. In fact, using it will make you feel like you have time traveled into the future! - And it is also likely to make you super popular!
Customer information

Shipping address
Steve Fewell
1706 Acorn Way
Green Bay WI 54304
United States
Billing address
Steve Fewell
1706 Acorn Way
Green Bay WI 54304
United States
Shipping method
Free Shipping
Payment method
Paypal — $98.00

Bought our Dyson in 2018. Now it won't take a charge. 4 red lights and one blue. Called Dyson and advised of this and was told we needed to replace a certain part which we received yesterday at a cost of over $100. This did not fix the problem; still have same lights. Rang Dyson today, was told if we wanted we could have someone see it, and diagnose the problem with a view to providing a quote to fix it. Reason I'm making a complaint is that we have outlaid money in good faith and the fault obviously wasn't what we were told it was. The machine is only 3 years old. I have a vac I bought 8 years ago that still works. Not likely we will be buying another Dyson. Would like our money refunded for the Part and happy to return it to you in the box it came in.
Paul Schmidt, 27 Ascot St Caboolture 4510.

Dyson knew their product was defective. Their is a defective site on their page, which proves their awareness of the unsafe, faulty, horrible product.
Unfortunately,
their device caused my home to burn down, destroying everything. As pictured the unit was not safe causing a traumatic experience.

This is my third vacuum - one electric and 2 stick cleaners. The machine before this latest one got dropped from the wall so I lined up for the new one v10 - While it worked i loved it and my upstairs cleaning was great but the machine has stopped working and there is a flashing light telling me that there is a blockage i guess but i have checked it and cannot find the problem. It has something which sounds like laboured breathing and then it cuts out. This happens constantly over and over again. I am registered as a long term customer - this is my 3rd cleaner. My grandson registered this latest one for me. I am an elderly lady and not tech savvy so can you help me. It tells me in the instruction book that i am supposed to return the first one so if you can tell me what to do it would be good. I am very sad about this and having to lug the electric one upstairs is no mean feat for me but after so many years it still works. Thank you in anticipation . I don't even know if i am on the right email to send this . regards Anne Wythe.

I bought a Dyson hairdryer from eBay on Nov 6, 2017 and paid 359.00 and it was brand new. I received it still in the box and in cellophane wrapping. Every thing worked great until Nov 29, 2019. I turned it on and it smelled like something was burning so I turned it off and waited a few minutes and then tried to turn it back on. It would not turn on, I reset the GFI outlet and the one on the hairdryer and still nothing. The reason I even bought one was because my mom had just bought one about one week before and I tried it when I was visiting and really liked it. I was thinking that this should be the last dryer I have to buy but that did not happen. The one my mom had bought brand new from QVC did the exact same thing, would not turn on. Instead of her putting in a complaint to see what could be done she went ahead and bought another brand new Dyson. That one also did the same thing, stopped working. So between my mom and I we have had 3 brand new Dyson hairdryers that have stopped working. I made sure the "Filter" on the handle was always cleaned. I find it odd that 3 Dyson hairdryers quit working with the exact same problem.
I want to know if there is any compensation for the 3 hairdryers that quit working and all with the same problem. Between my mother and I, we spent approximately 1160.00. When I buy a hairdryer for 359.00 I expect it to last more than 2 years. My mom and I are quite dissatisfied with our purchases.

Dear dyson,

I bought v7 last jan 23, 2019 after 6 months, its not working anymore so i sent to the service center here in philippines and after 1 week of waiting they said the battery needs to be replaced. So i ordered battery but unfortunately its been 2 weeks until now the battery has not yet arrive. How come it takes 2 weeks to send the replacement. Does battery covers your warranty?

I ' m hoping for tour immediate attention on this matter.

Thank you,
Joan

I have had your product for at least five years the animal vacuum battery operated. I loved it I owed your regular animal vacuum. One year into the use the stick part of it broke from the handle then I just used the short version, a short time after that the battery went bad, well I was discouraged and I told myself it was okay but after hearing what my husband paid for it, I decided to buy a shark I am really disappointed with your cordless product.

Susan (very sad) Banks

Susan. [protected]@icloudcom

Dyson is quite literally the WORST company to EVER deal with. Their Customer Service is hands down the WORST you will ever find. Once you purchase their products, you are stuck. Dont expect to be treated valued or have them stand behind their products. The lie, hang up, refuse to assist, wont give you their real names, never have any supervisor support or quality control, wont return your calls, are rude, clueless about the products they sell and just brush you off. Inquires go unanswered, they pretend like they arent getting your emails or live chat questions, their call center reps are awful. It is an absolutely arduous process that will leave you with a bad taste and regret for ever buying anything with their name on it. Their Social Media and every online review is filled with similar complaints. I will NEVER recommend or buy their products again. They have gone down hill and have a horrible reputation. Zero customer centricity and garbage products. They refuse to assist and the service is pathetic.

I had purchased V10 Absolute from Dyson Canada for CAD 799/-. It started giving us trouble after 2-3 months and would not function for a few days and than would start running again. I complained about this to the customer service in Canada. They told me that they are sending an empty box, which I should receive in few days. Once I receive it just pack the vacuum in it and send it back.Once received they will send me a new one. I did not not receive the box for 8 business days. So I called again, they told me they had some issues from there end and I should receive the box in the ext 2-3 days. Again I did not receive the box. So I called again, this time they do not know what is happening, however they time they promise to send the new vacuum. I was told I will get an email from Puralator in few min. I waited the whole day did not get any email from them. So I called again this time the lady said you will get an email in 24-48 hrs. Seriously..I was not expecting this kind of after sales service from Dyson. I am extremely disappointed and will not recommend Dyson to anyone. They are so unprofessional.

DYSON V6 HEPA-DEFECTIVE PRODuCT
For years, in order to sweep the kitchen floor periodically, we had a Dirt Devil. The cost was around $40.00 and they lasted a couple of years. When our last Dirt Devil ceased to function we went to the Dyson website and purchased a v6 hepa. The initial unit was delivered and lasted about one month. After being asked to try several options it was disclosed that the batteries in the unit were defective and a new unit was sent. Now that unit has failed as well. It has been weeks and no new battery. Most distressing, during this last incident it was disclosed by Dyson that the unit will fail if used at the higher speed. This is a feature that was specified when sold and not being able to use it leaves us with less of a product than purchased. It appears to me there are significant issues with this model and it is not fit for the purpose for which it was designed. In addition Dyson's warranty includes labor yet I am being sent a replacement battery and instructions for installation. All in all it is my opinion that that marketing of this unit is in violation of the Illinois Consumer Fraud and Deceptive Practices Act. The unit was marketed with two speeds, however, one speed will result in unit failure. This unit also violates the implied warranty of merchantability and fitness for purpose and use. Each of the units provided failed in a short period with very limited use. I believe this matter is appropriate for the Consumer Fraud Division of the Illinois Attorney General's Office and the Federal Trade Commission. If Dyson is going to charge for premium products, premium products meeting their advertised specifications must be provided. To deceive consumers and provide defective products is unacceptable. If you have had a similar experience with a Dyson product please send me a private message. Perhaps a Class Action will improve their products and customer service?

I have made several requests for a new battery for my Dyson absolute v6. Serial # JX6-US-GKA6056A
I have not heard back. We spent over $700 on this dyson. We are really thinking of making a complaint page on Facebook and we will see how many people have this complaint with the dyson v6. The battery is only $40 online but as a dyson customer I believe dyson should replace the battery which will probably cost them half that price. This unit never worked right. I thought it was just the way it is with a cordless never have had one before. But as time went on the battery lasted les and less. It was no longer under warranty or maybe it is but still such a large company should treat their customers right especially one who spent $700 plus for this model.
If I don't hear from you I will take this to another level.

We bought a dyson cool fan for my Mom. Last year it seemed to work well, she started it up this year and it does not cool the room. When I phoned your support department they told me that dyson fans do not cool a room they just push the air around. So why do you call it a dysoncool and why did I spend over $300.00 on it. To me sounds like false advertising! The place where we bought it advertised how it cools a room, hhhmm that's a load of crap. I am a very dissatisfied customer. Meanwhile my 76 year old Mom is dying in the heat. Thanks so much

Very poor quality of service

"I am really sad my great best friend is broken. It's about our V8 Animal the red lever upwards is broken and we cannot empty the cylinder. Also, our great V8 Animal is located in Grand Cayman (Caribbean). How can you help us?"

We contacted your Customer Service Department because there's a broken piece on our Dyson V8 absolute that is still under the warranty. We bought the machine in Canada but, as we are now living in the Caribbean, we contacted the US Customer Centre because it is more convenient to have things shipped to and from Miami, Fl.

In our first attempt, we talked with Sharleen who was helpful but we had to do a follow-up call as we had to verify something.

In our second call, after waiting countless minutes on hold, we spoke with another rep who was not listening, was rude and the line cut (we somewhat believe that the rep simply hanged up). So we had to call back.

In our third call, we asked to speak with Sharleen but we were told that there was no one with this name at the Centre. We started again to explain the problem but the rep interrupted us saying that we had to speak with someone in Canada and without saying more, transferred us to Canada. Of course, we waited again on the line and when somebody finally answered, we've been told that the line was so bad and that we have to call back.

It's been one hour and a half that we want to speak with someone. Dyson have great products (we have 3 of them) but if they ever break, you are left on your own.

Also, It might be unusual but it is not impossible for the machine to break in this way as we can testify. The bin has always been very difficult to both open and close. Please also note that we never asked Dyson to ship to another country, we mentioned on each call (and on the message you just replied) that you would be able to ship to Miami. Finally, I don't quite understand your comment on not bringing a Dyson when we are moving countries. Are you saying that all the expatriates of the World, and there are millions like us, would need to buy a new Dyson on every move? That would, of course, be beneficial for Dyson as you would substantially increase your revenues. Meanwhile, that would be to the detriment of the interests of your clients, as they would not only have to incur the expense but they would also lose the existing warranty on their products.

I am a loyal customer of Dyson. First of all, i would like to say I am a very satified customer with dyson products. I've purchased three dyson vacuums over the past 5 years. My mind was totally changed after today's conversation with your dyson customer service department.
I placed a dyson supersonic hair dryer product order over the phone on November 27, 2017. The person who helped place the order said i would receive the order within 7 to 10 days. It was my wife's birthday gift. 15 days after, on december 12, 2017, i called in after i realized i still haven't got the order. The first person answered my phone directed me to the US department, then i was redirected back to the Canadian department .The third person i spoke to was anita. After i explained what happened to my order, she apologized to me and put me on hold to find out what's wrong with my order. She came back after almost 30 minutes and told me my order was cancelled due to an inventory error. ARE YOU SERIOUS!? How could you cancel an order without notifying your customer? She quickly offered what you could do to me which made me feel even worse. First of all, the iron and pink one was not in stock. Only were there two other colors i could choose from. Second, the original one was a limited edition so it came with a case, the other ones didn't come with it. I asked her if she could do something about the price since it's not the color i wanted and there was no case. The answer was immediately "NO" and she said she didn't know why the person who did my original order gave me discount. Come on, you should ask your coworker this question not me. Such a poor customer service. Why should i pay almost $500 for a product with wrong color and without a case for it. It is ridiculous!
two days after the call, i finally received a letter saying that my order was cancelled with no appology.

Dyson refused to discuss any type of complaint or repair until i provide them with a bucket of personal information about myself, and where i live.
I even went to their service office, whatever they called it. When i asked for a replacement for a $1.00 plastic cover clasp, they laughed and told me to bring my entire machine in for inspection. They would not say why, just stood there with a stupid grin. They basically told me don't bother them unless i bring my entire machine in. Another time, 5 months after buying a new dc22 motorhead "rug beating tool, the tiny plastic drive-shaft broke. Yes, i did say "plastic drive-shaft". When i emailed them for assistance, and asked if they could repair the floor tool, they wanted the serial number and purchase location and date of the vacuum cleaner, and all of my personal information, including where i live. What business of theirs is any of that, and what has it got to do with fixing a floor tool? So far, they haven't even talked to me, only emailed an information request, for no reason. I asked if they could fix their product, they asked where i live. Not an honest responce, stinks of fraud and information phishing!

Hello,

My concern is about your dyson DC66 that was on sale for $199.00. I am a mom of two little ones who are both under 3years. I took my boys in the cold to your Victoria location as early as 5am but still couldn't get this product. I understand the sale is while quantities last but they were only 5 quantities in store meanwhile your advertising says 500 nation wide. You've got less than 100 stores so how can Victoria not get much?
I think its fair to let customers know how many each store gets so we don't have high hopes especially mom's with kids standing in line with the cold.
I was very disappointed and upset about missing out on this purchase. I really need this vacuum but can't afford it until this sale came along.

Please be more informative on your advertising in the future. I will also like to request for a special concession to get this product at the sale price.

Thanks for your understanding.

Eileen
26/12/2016

My name is Hamid Behmanesh. I ordered 2 Dyson vacuums in November 2016 and paid $839.98 for these items from my visa card account. However I returned these unopened vacuums back to Dyson warehouse and they received them on Nov 18 (tracking# can verify this).
Since then every other few days I contact them to let them know that I have to pay back my visa card account for this amount. They leave message for their finance them and every time they keep telling me that I should be able to receive my money back in few days.
Please help me getting my money back from them since I'm student and I'm keep paying interest on this money.
[protected]
[protected]@hotmail.com

I feel as a customer, that I have been tricked and defrauded by Dyson.
The company ensures that their products are suppose to last and the materials used are top quality. Therefore Dyson provides a 5 years guarantee for these products. In the end I see that this is not the case.

In 2012, I bought a Dyson 19t Origin vacuum cleaner from an online retailer in The Netherlands.
From the day I purchased this vacuum cleaner, I used it with caution in a 50 m2 apartment, since I consider it as an expensive product compared to other vacuum cleaners in the market.

Few days ago I pressed the button with normal pressure in order to empty the canister and 2 pieces from the main body of the vacuum cleaner fell off.

I have contacted UK and The Netherlands Dyson's department but the company doesn't want to repair the product, which is entitle in the guarantee!
Below is a paragraph from the terms and conditions of the Dyson 5 Year Guarantee, which they used as an excuse not to cover the expenses, despite the product still being under guarantee:
"There are some circumstances that are not covered by a Dyson guarantee. These include accidental damage, misuse, blockages, use of parts or accessories that are not Dyson Genuine Components and repairs or alterations carried out by parties other than Dyson or its authorised agents".
I find the above paragraph vague and that it can be used as a nice excuse for any possible faulty parts of Dyson's products.

The last discussions that I had with their representatives, they are telling me that I dropped the vacuum cleaner since they have never seen something like that! I asked them multiple times to provide me with more tangible proofs that indicates that I have mistreated and dropped the product, but they didn't collaborate.
Based on the overall condition of this specific product it is obvious that this fault is not caused by:
Negligent use, misuse, neglect or careless operation of the machine; The product has been carefully used over the past 2+ years

Dyson as a big company, they have managed to mislead their customer with this so called 5 years warranty which eventually doesn't apply because of this little paragraph which they use as a nice excuse.
The cost of this specific repair is minor compare to the way Dyson treated me as a customer, it is unacceptable!
I have already pursued my rights as a customer to the legitimate organizations in The Netherlands.