Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Vacuum Cleaners Dyson Order exchange - faulty vacuum
Dyson

Dyson review: Order exchange - faulty vacuum

G
Author of the review
4:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

7th October - Order:[protected]

Initial contact made. Replacement part ordered over the phone

15th October

Messaged through Whatsapp for an update on the order

27th October

Messaged through Dyson chat for a further update as replacement part still not received. Item was shipped that day

31st October - Order:[protected]

Replacement part received. Issue not resolved. Contacted through Dyson chat and another replacement part was ordered. Different part this time

1st November - Repair reference:[protected]

Second replacement part did not resolve the issue. A collection date of 7th November was given for the vacuum to be collected and repaired

8th November - Order:[protected]

Messaged through Dyson chat as item was not collect on 7th November. Was told the V10 extra was out of stock and a V10 absolute would be sent instead. Date of 10th November given for item exchange

10th November - Order:[protected]

Messaged through Dyson chat as again, the item was not collected. I was told the V10 absolute was out of stock and advised a V11 would be sent instead. Third collection date given of 14th November.

14th November - Case ID:[protected]

Messaged through Dyson chat in the morning to see if the exchange was happening that day. Was assured that it 100% was so I sat in waiting for a 3rd day. Messaged again in the evening as the item was not collected. At this stage I asked for a complaint to be raised as this issue was first raised on 7th October. I could not be given a new collection date and was told that I would receive an email within 24-72 hours with an update.

16th November

Messaged through Dyson chat for an update as an email had not been received. I could not be given an update and was told I would receive an email within 24-48 hours

18th November - Order:[protected]

Messaged through Dyson chat as no email had been received. The agent ordered the V11 replacement and said I would receive it on 20th November. I was given a different order number than the one sent in my email. The agent gave me order [protected]

20th November - Case ID:[protected]

Phoned Dyson to see was the exchange registered and if they could see if it was scheduled. I was told that it was scheduled for collection on 20th and I may or may not be given the replacement at the same time. I was 100% assured it was happening so for a 4th day, I sat in and waited for the courier. This did not happen

21st November

I am now raising a complaint as I do not feel assured that a complaint was raised on 14th November as I requested. This issue has been ongoing since 7th October and I feel it should have been resolved before now. I don't feel that blaming the courier company for not collecting the vacuum is warranted as 4 times I have sat and waited. I have had to request to work from home these 4 times which is not professional at all. I need this issue resolved ASAP. Why can the replacement not be sent out in the interim while waiting for the faulty machine to be collected. This vacuum is less that 1 year old so should not already be not working. I need to know your complaints policy and how long it will take for this issue to be resolved. I have on every chat and phone call been promised that this is the last time I will need to contact Dyson and the agent has resolved the issue. I am extremely disappointed in Dyson and have lost trust completely with the company and its products. I need a response ASAP with a resolution or I will contact the Consumer Protection Commission

Desired outcome: Replacement machine sent ASAP or full refund ASAP

More
Send message
Copy link
Report
0 comments
Add a comment

More Dyson reviews & complaints

Dyson - Bad Service 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dyson - REPLACE Motor REF DHS56023
Dyson - vacuum doesn't work correctly 1
Dyson - They are extremely slow
Dyson - Cancelled Order, but NO REFUND
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dyson - Dyson v6 absolute
Dyson - Cooling fan
Dyson - Dyson-how far the once mighty has fallen 1
Dyson - Dyson ball vacuum cleaner
Dyson - Dyson is a rip off on parts 1
View all Dyson reviews and complaints

  1. Dyson Contacts

  2. Dyson phone numbers
    1800 239 766
    1800 239 766
    Click up if you have successfully reached Dyson by calling 1800 239 766 phone number 2 2 users reported that they have successfully reached Dyson by calling 1800 239 766 phone number Click down if you have unsuccessfully reached Dyson by calling 1800 239 766 phone number 2 2 users reported that they have UNsuccessfully reached Dyson by calling 1800 239 766 phone number
    Australia
    8800 100 1002
    8800 100 1002
    Click up if you have successfully reached Dyson by calling 8800 100 1002 phone number 1 1 users reported that they have successfully reached Dyson by calling 8800 100 1002 phone number Click down if you have unsuccessfully reached Dyson by calling 8800 100 1002 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling 8800 100 1002 phone number
    100%
    Confidence score
    Russia
    +1 (800) 258-6688
    +1 (800) 258-6688
    Click up if you have successfully reached Dyson by calling +1 (800) 258-6688 phone number 0 0 users reported that they have successfully reached Dyson by calling +1 (800) 258-6688 phone number Click down if you have unsuccessfully reached Dyson by calling +1 (800) 258-6688 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +1 (800) 258-6688 phone number
    India
    +1 (800) 397-6674
    +1 (800) 397-6674
    Click up if you have successfully reached Dyson by calling +1 (800) 397-6674 phone number 0 0 users reported that they have successfully reached Dyson by calling +1 (800) 397-6674 phone number Click down if you have unsuccessfully reached Dyson by calling +1 (800) 397-6674 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +1 (800) 397-6674 phone number
    Singapore
    +44 800 298 0298
    +44 800 298 0298
    Click up if you have successfully reached Dyson by calling +44 800 298 0298 phone number 5 5 users reported that they have successfully reached Dyson by calling +44 800 298 0298 phone number Click down if you have unsuccessfully reached Dyson by calling +44 800 298 0298 phone number 3 3 users reported that they have UNsuccessfully reached Dyson by calling +44 800 298 0298 phone number
    25%
    Confidence score
    United Kingdom
    +353 14 757 109
    +353 14 757 109
    Click up if you have successfully reached Dyson by calling +353 14 757 109 phone number 1 1 users reported that they have successfully reached Dyson by calling +353 14 757 109 phone number Click down if you have unsuccessfully reached Dyson by calling +353 14 757 109 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +353 14 757 109 phone number
    100%
    Confidence score
    Ireland
    +1 (866) 693-9766
    +1 (866) 693-9766
    Click up if you have successfully reached Dyson by calling +1 (866) 693-9766 phone number 0 0 users reported that they have successfully reached Dyson by calling +1 (866) 693-9766 phone number Click down if you have unsuccessfully reached Dyson by calling +1 (866) 693-9766 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +1 (866) 693-9766 phone number
    United States
    +1 (877) 397-6622
    +1 (877) 397-6622
    Click up if you have successfully reached Dyson by calling +1 (877) 397-6622 phone number 0 0 users reported that they have successfully reached Dyson by calling +1 (877) 397-6622 phone number Click down if you have unsuccessfully reached Dyson by calling +1 (877) 397-6622 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +1 (877) 397-6622 phone number
    Canada
    +84 800 397 667
    +84 800 397 667
    Click up if you have successfully reached Dyson by calling +84 800 397 667 phone number 1 1 users reported that they have successfully reached Dyson by calling +84 800 397 667 phone number Click down if you have unsuccessfully reached Dyson by calling +84 800 397 667 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +84 800 397 667 phone number
    100%
    Confidence score
    New Zealand
    +43 800 286 745
    +43 800 286 745
    Click up if you have successfully reached Dyson by calling +43 800 286 745 phone number 1 1 users reported that they have successfully reached Dyson by calling +43 800 286 745 phone number Click down if you have unsuccessfully reached Dyson by calling +43 800 286 745 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +43 800 286 745 phone number
    100%
    Confidence score
    Austria
    +32 80 039 208
    +32 80 039 208
    Click up if you have successfully reached Dyson by calling +32 80 039 208 phone number 1 1 users reported that they have successfully reached Dyson by calling +32 80 039 208 phone number Click down if you have unsuccessfully reached Dyson by calling +32 80 039 208 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +32 80 039 208 phone number
    100%
    Confidence score
    Belgium
    +45 80 705 843
    +45 80 705 843
    Click up if you have successfully reached Dyson by calling +45 80 705 843 phone number 1 1 users reported that they have successfully reached Dyson by calling +45 80 705 843 phone number Click down if you have unsuccessfully reached Dyson by calling +45 80 705 843 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +45 80 705 843 phone number
    100%
    Confidence score
    Denmark
    +358 80 007 020
    +358 80 007 020
    Click up if you have successfully reached Dyson by calling +358 80 007 020 phone number 1 1 users reported that they have successfully reached Dyson by calling +358 80 007 020 phone number Click down if you have unsuccessfully reached Dyson by calling +358 80 007 020 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +358 80 007 020 phone number
    100%
    Confidence score
    Finland
    +33 800 945 801
    +33 800 945 801
    Click up if you have successfully reached Dyson by calling +33 800 945 801 phone number 1 1 users reported that they have successfully reached Dyson by calling +33 800 945 801 phone number Click down if you have unsuccessfully reached Dyson by calling +33 800 945 801 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +33 800 945 801 phone number
    100%
    Confidence score
    France
    +49 800 313 1318
    +49 800 313 1318
    Click up if you have successfully reached Dyson by calling +49 800 313 1318 phone number 1 1 users reported that they have successfully reached Dyson by calling +49 800 313 1318 phone number Click down if you have unsuccessfully reached Dyson by calling +49 800 313 1318 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +49 800 313 1318 phone number
    100%
    Confidence score
    Germany
    +39 800 976 024
    +39 800 976 024
    Click up if you have successfully reached Dyson by calling +39 800 976 024 phone number 1 1 users reported that they have successfully reached Dyson by calling +39 800 976 024 phone number Click down if you have unsuccessfully reached Dyson by calling +39 800 976 024 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +39 800 976 024 phone number
    100%
    Confidence score
    Italy
    +31 800 020 6203
    +31 800 020 6203
    Click up if you have successfully reached Dyson by calling +31 800 020 6203 phone number 1 1 users reported that they have successfully reached Dyson by calling +31 800 020 6203 phone number Click down if you have unsuccessfully reached Dyson by calling +31 800 020 6203 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +31 800 020 6203 phone number
    100%
    Confidence score
    Netherlands
    +47 80 069 196
    +47 80 069 196
    Click up if you have successfully reached Dyson by calling +47 80 069 196 phone number 1 1 users reported that they have successfully reached Dyson by calling +47 80 069 196 phone number Click down if you have unsuccessfully reached Dyson by calling +47 80 069 196 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +47 80 069 196 phone number
    100%
    Confidence score
    Norway
    +34 900 803 649
    +34 900 803 649
    Click up if you have successfully reached Dyson by calling +34 900 803 649 phone number 1 1 users reported that they have successfully reached Dyson by calling +34 900 803 649 phone number Click down if you have unsuccessfully reached Dyson by calling +34 900 803 649 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +34 900 803 649 phone number
    100%
    Confidence score
    Spain
    +46 200 125 871
    +46 200 125 871
    Click up if you have successfully reached Dyson by calling +46 200 125 871 phone number 1 1 users reported that they have successfully reached Dyson by calling +46 200 125 871 phone number Click down if you have unsuccessfully reached Dyson by calling +46 200 125 871 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +46 200 125 871 phone number
    100%
    Confidence score
    Sweden
    +41 800 740 183
    +41 800 740 183
    Click up if you have successfully reached Dyson by calling +41 800 740 183 phone number 1 1 users reported that they have successfully reached Dyson by calling +41 800 740 183 phone number Click down if you have unsuccessfully reached Dyson by calling +41 800 740 183 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +41 800 740 183 phone number
    100%
    Confidence score
    Switzerland
    +90 850 532 1144
    +90 850 532 1144
    Click up if you have successfully reached Dyson by calling +90 850 532 1144 phone number 1 1 users reported that they have successfully reached Dyson by calling +90 850 532 1144 phone number Click down if you have unsuccessfully reached Dyson by calling +90 850 532 1144 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +90 850 532 1144 phone number
    100%
    Confidence score
    Turkey
    +86 400 920 2808
    +86 400 920 2808
    Click up if you have successfully reached Dyson by calling +86 400 920 2808 phone number 1 1 users reported that they have successfully reached Dyson by calling +86 400 920 2808 phone number Click down if you have unsuccessfully reached Dyson by calling +86 400 920 2808 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +86 400 920 2808 phone number
    100%
    Confidence score
    China
    +852 29 262 300
    +852 29 262 300
    Click up if you have successfully reached Dyson by calling +852 29 262 300 phone number 1 1 users reported that they have successfully reached Dyson by calling +852 29 262 300 phone number Click down if you have unsuccessfully reached Dyson by calling +852 29 262 300 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +852 29 262 300 phone number
    100%
    Confidence score
    Hong Kong
    +62 212 788 3555
    +62 212 788 3555
    Click up if you have successfully reached Dyson by calling +62 212 788 3555 phone number 1 1 users reported that they have successfully reached Dyson by calling +62 212 788 3555 phone number Click down if you have unsuccessfully reached Dyson by calling +62 212 788 3555 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +62 212 788 3555 phone number
    100%
    Confidence score
    Indonesia
    +81 120 295 731
    +81 120 295 731
    Click up if you have successfully reached Dyson by calling +81 120 295 731 phone number 1 1 users reported that they have successfully reached Dyson by calling +81 120 295 731 phone number Click down if you have unsuccessfully reached Dyson by calling +81 120 295 731 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +81 120 295 731 phone number
    100%
    Confidence score
    Japan
    +60 379 691 313
    +60 379 691 313
    Click up if you have successfully reached Dyson by calling +60 379 691 313 phone number 2 2 users reported that they have successfully reached Dyson by calling +60 379 691 313 phone number Click down if you have unsuccessfully reached Dyson by calling +60 379 691 313 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +60 379 691 313 phone number
    100%
    Confidence score
    Malaysia
    +63 25 701 071
    +63 25 701 071
    Click up if you have successfully reached Dyson by calling +63 25 701 071 phone number 3 3 users reported that they have successfully reached Dyson by calling +63 25 701 071 phone number Click down if you have unsuccessfully reached Dyson by calling +63 25 701 071 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +63 25 701 071 phone number
    100%
    Confidence score
    Philippines
    +966 920 011 766
    +966 920 011 766
    Click up if you have successfully reached Dyson by calling +966 920 011 766 phone number 1 1 users reported that they have successfully reached Dyson by calling +966 920 011 766 phone number Click down if you have unsuccessfully reached Dyson by calling +966 920 011 766 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +966 920 011 766 phone number
    100%
    Confidence score
    Saudi Arabia
    +27 878 079 353
    +27 878 079 353
    Click up if you have successfully reached Dyson by calling +27 878 079 353 phone number 1 1 users reported that they have successfully reached Dyson by calling +27 878 079 353 phone number Click down if you have unsuccessfully reached Dyson by calling +27 878 079 353 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +27 878 079 353 phone number
    100%
    Confidence score
    South Africa
    +82 15 884 253
    +82 15 884 253
    Click up if you have successfully reached Dyson by calling +82 15 884 253 phone number 1 1 users reported that they have successfully reached Dyson by calling +82 15 884 253 phone number Click down if you have unsuccessfully reached Dyson by calling +82 15 884 253 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +82 15 884 253 phone number
    100%
    Confidence score
    South Korea
    +886 800 251 209
    +886 800 251 209
    Click up if you have successfully reached Dyson by calling +886 800 251 209 phone number 1 1 users reported that they have successfully reached Dyson by calling +886 800 251 209 phone number Click down if you have unsuccessfully reached Dyson by calling +886 800 251 209 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +886 800 251 209 phone number
    100%
    Confidence score
    Taiwan
    +66 22 297 190
    +66 22 297 190
    Click up if you have successfully reached Dyson by calling +66 22 297 190 phone number 1 1 users reported that they have successfully reached Dyson by calling +66 22 297 190 phone number Click down if you have unsuccessfully reached Dyson by calling +66 22 297 190 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +66 22 297 190 phone number
    100%
    Confidence score
    Thailand
    +971 43 253 225
    +971 43 253 225
    Click up if you have successfully reached Dyson by calling +971 43 253 225 phone number 1 1 users reported that they have successfully reached Dyson by calling +971 43 253 225 phone number Click down if you have unsuccessfully reached Dyson by calling +971 43 253 225 phone number 0 0 users reported that they have UNsuccessfully reached Dyson by calling +971 43 253 225 phone number
    100%
    Confidence score
    UAE
    More phone numbers
  3. Dyson emails
  4. Dyson address
    Tetbury Hill, Malmesbury, England, Wiltshire, SN160RP, United Kingdom
  5. Dyson social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
Dyson Category
Dyson is ranked 1 among 24 companies in the Vacuum Cleaners category
#01 Dyson Dyson #02 iRobot iRobot #03 Ecovacs Ecovacs #04 Hoover Hoover #05 EVacuumStore.com EVacuumStore.com

Most discussed Dyson complaints

Bad Service
3
(opinions to this review)
Dyson Alternatives
Discount Cleaning Products 10 reviews iRobot 36 reviews United Consumer Financial Services 3 reviews Kirby 103 reviews Filter Queen 27 reviews