Eastbay
Reviews and Complaints

We ordered some shoes for a foster child for school. He was so excited! When we ordered, they showed up as in stock. We immediately received an email that they were on backorder, something that should have been indicated, and they should ship in 5 days. So, that was still enough time for school. Ten days later, I contacted Eastbay and was told they were going to arrive the next day. I asked to speak to a manager. The manager got on the phone and was rude. She said that it could be at least two weeks before they even ship the shoes, even though they were coming in the next day. When I asked the name of her manager, she said she didn't have one. I asked for the CEO name, and she said she was the highest person and didn't answer to anyone. We have emailed them. They are still taking orders online for these shoes, even though ours have not even shipped yet, and it has been nearly 3 weeks now since the order. We have received no communication, email, etc. explaining the further delay or responding to our requests for information. And, a foster child is without the shoes he really wanted to start school with. They are horrible. Don't use them if you want your items in a timely manner.

I was really disappointed with my experience with Eastbay. I ordered some shoes for a foster child for school, and they showed up as in stock. But then, I got an email saying they were on backorder and would ship in 5 days. I thought that was still enough time for school, so I didn't worry too much. But then, 10 days later, I still hadn't received the shoes, so I contacted Eastbay. They told me the shoes were going to arrive the next day, but when I asked to speak to a manager, the manager was really rude to me. She said it could be at least two weeks before they even shipped the shoes, even though they were coming in the next day. When I asked for her manager's name, she said she didn't have one, and when I asked for the CEO's name, she said she was the highest person and didn't answer to anyone.

It's been almost three weeks since I placed my order, and the shoes still haven't shipped. I've emailed Eastbay several times, but I haven't received any communication from them explaining the delay or responding to my requests for information. It's really frustrating because the foster child was really excited about these shoes, and now he's starting school without them. I wouldn't recommend using Eastbay if you want your items in a timely manner.

I recently ordered some gear from the Mamba Academy, who for some reason uses East Bay as their sales agent. Let me tell you, it was a complete nightmare. It took a whopping 4 weeks for my order to arrive. I mean, seriously? That's just ridiculous.

To make matters worse, their sizes run super small. I had to return one shirt and exchange another, but when I tried to contact them, it was a complete disaster. I called their customer service line and was on hold for over an hour each time, and when I finally left a voicemail, they didn't even bother to return my call. Instead, I got an email saying they had called and left a voicemail, which was a total lie.

Their email responses were unprofessional and unclear. They told me that their website says "No Return No Exchanges" for "Decorated" items, but I had no idea what that even meant. I didn't order anything personalized, so why couldn't I return or exchange my items? And to top it all off, they suggested that I just buy more products instead of helping me with my issue.

Overall, I had a terrible experience with East Bay. Their service is absolutely horrible and their people are just plain rude. I wouldn't recommend buying from them unless you want to waste your time and money.

I made an order on August 10 for some Nike Romaleo 2s on Eastbay's website. They were having a sale and I wanted to take advantage of it. The full amount of the purchase was taken from my PayPal account on the same day. However, when I checked on the status of my order weeks later, I was told that there was an internal processing error and my order was never placed. I was shocked and angry when I heard this news. Eastbay had my money and they didn't even bother to tell me that my order was not placed. If I hadn't checked my bank account, I would have never known. This is unacceptable and I told them so. But they didn't even apologize for their mistake.

It's been days since I reported the issue and Eastbay hasn't done anything to resolve it. They haven't even credited my funds back to my account. This is very frustrating because the shoes I wanted to buy are now more expensive than they were when I made the original purchase. I have wasted so much time trying to get this resolved and I'm still not sure if I will get my money back. I don't trust Eastbay anymore because of their shady behavior. They might try to keep my money again. I'm very disappointed with their service and I wouldn't recommend them to anyone.

Yo, what's up with Eastbay? I ordered some shoes on June 4th and now they're telling me it was delivered today but I never got it. I called them twice and they won't give me a refund or even a tracking number. They're saying I have to wait 21 days to investigate because the shoes were marked as delivered. What kind of BS is that? I've been a loyal customer for years, spending thousands of dollars on shoes from Footlocker Inc and their affiliates like Eastbay. But now, I'm done with them. They don't appreciate my business and they treat me like a thief.

I even tried ordering from Kid's Footlocker and they charged me but never sent the shoes. I had to send a bunch of emails just to get my money back. And then an Eastbay associate told me to go to a store and order directly from there because it's a different inventory. So I did that and now I'm waiting to see what happens.

It's ridiculous that these companies are using COVID as an excuse to do bad business. If you can't handle the pandemic, then don't do business. Simple as that. I'm not gonna put up with this kind of treatment anymore. Eastbay and Footlocker Inc can kiss my business goodbye.

I gotta say, I'm pretty disappointed with Eastbay. I was trying to get some baseball helmets for my kids' school teams and the other vendor I was working with couldn't get the Easton helmets in until early March. That was too long for me, so I decided to give Eastbay a shot since they said they could ship them out by Feb 17th. I even paid for one-day shipping so the kids could have the helmets before their first game.

Well, Feb 17th came and went, and so did the 18th and 19th. No helmets. I reached out to Eastbay and they told me that the shipment had been pushed back to March 3rd. They said it was out of their control because Easton had changed the date. But I find it hard to believe that Easton would tell the other vendors early March and then tell Eastbay Feb 17th, only to change their mind a week later. It feels like I was misled and taken advantage of.

To make matters worse, I'm paying overnight shipping fees for helmets that are going to be over two weeks late. I asked if they could waive the shipping, but they said no. I even left a message with the sales rep's manager, but I haven't heard back.

At this point, I'm just hoping the helmets actually ship out on March 3rd. I'll update this review when everything is said and done, but I can tell you right now that I won't be buying any more team equipment from Eastbay. I encourage you to find another vendor as well.

We recently bought some football cleats for my son from Eastbay. Unfortunately, when they arrived, they were too big. We contacted the company and they advised us to do an exchange. While we were on the phone with them, they mentioned that inventory was low, and we should not wait for the exchange. They advised us to do a return and at the same time to purchase another pair with the correct size because of the low inventory. We followed their advice and ordered the correct size.

After we received the new correct size, we were waiting for the refund on the first pair. When we called to check on the refund, they claimed that the cleats were used, and they could only give us an E-gift card. We told them that the cleats had never been used and after the return, we purchased the correct size. In the initial call to customer service, the representative spoke with the supervisor and approved the refund to the credit card. However, two weeks later, we did not see any refund, so we called customer service again.

The representative we spoke to was very rude and unhelpful. When she let us speak with the supervisor, it was by far the worst experience of customer service we had ever had. She kept claiming that the cleats were used (claimed by the return department), but she couldn't give us proof that they were used. Therefore, we were getting an e-gift card. When we asked to speak with the manager, she claimed that she couldn't do that and she was the highest we could speak with.

We are expecting a full refund for our original large-size cleats and an apology for the rudeness of the supervisor. In our job, we handle 4000 customers a year, and we have never acted this way towards a customer. We hope that Eastbay will take our complaint seriously and improve their customer service. We understand that mistakes can happen, but it's important to treat customers with respect and kindness. We hope that our experience will help them improve their service for future customers.

So, I bought some shoes from Eastbay on May 22nd, 2020. They came on May 26th, but they were too small, so I had to return them on May 27th. I tried to call them on June 15th and 16th for more than 3 hours, but I couldn't get through. Finally, on June 17th, I was able to talk to someone from Eastbay, and they told me that my shoes might be lost in the warehouse. I asked them to file a claim, but they said I had to do it myself with the post office.

After a while, I got an email saying that my shoes had been received, and they were sending me a new pair in the right size. However, the tracking number kept changing, and it took over a month for me to get my shoes. I called them again on June 20th and asked for a refund because of their poor customer service and lack of communication. The representative told me that I had ordered multiple items, but that was a lie because I only ordered one pair of shoes. He also said that I couldn't return the shoes until they got them back, which was another lie because they could have called the post office and reversed the shipment while it was still in transit.

I work for UPS, and I know how postal shipments work, so I told him he was lying. He hung up on me, and I was really upset. I filed a complaint against Eastbay with the FTC, BBB, and the department of consumer affairs. I'm also going to contact the attorney general and file a fraud alert with my bank because I still haven't received my refund or my shoes. This is really unethical, and I deserve a full refund.

I put in an order on 12/15/16, for 3 things that cost me over $120. I got the order on 12/20/16 but they sent me the wrong thing. I called customer service and the lady told me to mail back the wrong thing, which I did the very next day. She also said she would mail the right thing and I would get it before Christmas because I said it was a gift. Today is 12/29/16 and I still don't have the thing I ordered. It's not a Christmas gift anymore. I called customer service again today and they transferred me to the "claims dept" where I waited for 10 mins and then they told me to leave a message. It's been a few hours and they still haven't called me back. I talked to a representative on live chat and told them what happened and asked for a refund. He said I would have to return the thing to get a refund, but I still don't have the thing to return. He also said if I ever get the thing to return, I would have to wait another 2-3 weeks for a refund. So right now, I paid for a Christmas gift that I didn't get and they're telling me I have to return the thing I didn't get to get a refund that will take a few more weeks. This is really bad customer service and I'm really disappointed with my experience. I've ordered from this company before and never had any problems but as someone who's worked in customer service for over 15 years, I'm really surprised at how bad their customer service is.

So I gotta tell ya, I had a pretty rough experience with Eastbay. I ordered something and they sent me the wrong thing. I tried emailing customer service but didn't hear back for a while, so I called them up. Let me tell you, the wait time was ridiculous, over 20 minutes! I was getting pretty frustrated, so I sent another email.

After 11 days of waiting, I decided to call again. This time, I waited on hold for what felt like forever. When I finally got through to someone, they weren't able to help me. I asked to speak with a supervisor and was put on hold again. When I finally got through to the supervisor, things just got worse.

This guy, who said his name was Lionel, was working from home and was just plain rude. He told me that I should have called instead of emailing, but I explained that I didn't have time to wait on hold for 30 minutes. He started talking over me and yelling, which just made things worse. He claimed that he saw my email from days ago, but that the department failed to respond. I told him that was unacceptable and that people don't have time to waste on hold.

He refused to help me and even hung up on me! I couldn't believe it. I used to order from Eastbay all the time, but now I'm not so sure. It's just not the same since Footlocker took over. I hope they get their act together soon, because I don't want to deal with this kind of customer service again.

I recently had a terrible experience with Eastbay. I ordered a pair of green Timberland boots, but instead, I received a pair of red, white, and black Nike Jordans. I called customer service to get the issue resolved, but unfortunately, the same incorrect item was shipped to me again. I was extremely frustrated and called customer service again. This time, I was told that I could order a different item, and it didn't have to be the same price as the original item due to my troubles.

After speaking with an associate named John, I hung up to pick a new item. However, when I called back, I spoke with a different associate who explained something different than what John had told me. I explained the situation to her, and she asked for the product number. She also told me that I would receive a $15 gift card, but I only received a $10 gift card via email.

It's been several days, and I still haven't received any shipping confirmation or information about the new item. When I called customer service again, I was told that no new order was placed. I spoke with a supervisor named Hector, but he hung up on me twice. I also spoke with another associate who hung up on me once. I never disrespected anyone, but I received terrible treatment.

If I was supposed to receive a refund instead of the higher priced shoes, that should have been made clear to me before I got off the phone. Unfortunately, the associate led me to believe that I was receiving the new item I picked. I spoke with a supervisor named Kevin, who said he would review my phone conversations to find out what was said. However, I never heard back from him.

Instead, I received an email stating that they would email me a $5 gift card, and I wouldn't receive my refund until they received the two messed up orders back. This company is extremely unprofessional and disrespectful, and I would never do business with them again. If I'm treated like this, I'll take my business elsewhere.

I recently purchased a shirt and shorts for my daughter from Eastbay for her school. However, it took a whopping three months for the items to finally arrive. When they did, I was disappointed to find that the shorts were too small for my daughter. I reached out to the company multiple times, politely asking for a refund, but they refused to do so through email. To make matters worse, they stopped responding to my messages altogether.

I mean, who takes three months to send a product? I waited patiently for my order, only to receive booty shorts for my eleven-year-old daughter. It's unacceptable. I will never do business with Eastbay, Footlocker, or Finishline again since they're all the same business.

My daughter's school had to switch out the shorts for her, and it was a hassle. This sorry excuse for a business takes three months to deliver a product and has the nerve to say no refunds. It's ridiculous. I urge you not to do business with this company. They will take forever to send your order and then refuse to refund your money if your item doesn't fit.

In conclusion, I had a terrible experience with Eastbay, and I wouldn't recommend them to anyone. It's frustrating to wait so long for a product, only to receive the wrong size and not be able to get a refund. Save yourself the trouble and shop elsewhere.

I recently purchased a pair of cheer sneakers for my daughter from Eastbay. She had just undergone Achilles surgery and needed a comfortable and supportive pair of shoes. Unfortunately, her regular size did not fit her right foot and caused her pain. I immediately returned the shoes and exchanged them for a bigger size.

After a few weeks, I called to inquire about the status of the exchange. To my surprise, I was informed that the sneakers were dirty and covered in hair on the soles. I was shocked because those were not the shoes I returned. My daughter could not even wear them because of the pain they caused. However, the customer service representative kept insisting that they had sent me photos and that they would not exchange worn shoes.

I argued back and forth with them, but they refused to acknowledge that something had happened to the shoes in their warehouse after my return. These were brand new sneakers that had never been worn. I felt like I was being scammed and was extremely disappointed with the customer service I received.

I would not recommend buying anything from Eastbay after this experience. It is frustrating to spend money on a product that does not fit and then have to deal with such poor customer service. I hope that they can improve their processes and treat their customers with more respect in the future.

I was really excited to order some shoes for my little one from Eastbay, but unfortunately, I never received them. It was a bummer because I had already paid for them and was eagerly waiting for them to arrive. I reached out to Eastbay to see what was going on and they took a whole three weeks to investigate the issue. When they finally got back to me, they declined to refund me or send me the shoes I had ordered. I was really disappointed, especially since I had been a loyal customer for over 20 years.

It was especially frustrating because these shoes were for my two-year-old and I really needed them. I ended up having to go through my credit card company to get reimbursed for the purchase. It was a hassle and it took a lot of time and effort on my part. I was really disappointed with the customer service I received from Eastbay. They didn't seem to care about my situation at all and were not helpful in resolving the issue.

I was really upset with the whole experience and I don't think I will be ordering from Eastbay again. It's a shame because I have been a loyal customer for so long, but this experience really soured my opinion of the company. I think it's important for people to be cautious when ordering from them online. It seems like they filter their reviews to only show the good ones and not the bad experiences. I even tried to leave a review on their website, but they wouldn't let me. It's really disappointing to see a company treat their customers this way. If you need shoes, I would recommend going to a store instead of ordering from Eastbay.

I bought a pair of Jordan B Loyals for my grandson from Eastbay. They sent me an email saying they got my order and then another email saying it was on the way. But then, nothing came! I called them and they sent me a 3rd email saying it was on the way with the same tracking number as the 2nd email. But they didn't give me a date for delivery! I called them again and they said it was on the way. But when I called them again because I still didn't get my sneakers, Jess #4825 told me after 1 hour and 45 minutes on the phone that they didn't have it. When I asked why they didn't tell me earlier, she was very rude and unhelpful. She even hung up on me! I had to dispute the charges. They didn't send me the other item I ordered either, even though they said they did. I think they lure you in with a low price and discount, but then they decide not to sell it for that price and tell you at the last minute that it's not available. That way, they can make you buy something more expensive. But not this time! I'm going to report them to the BBB for sure.

This company, Eastbay, is the worst ever! I ordered two pairs of shoes back in October to be prepared for Christmas. Unfortunately, I had to return both pairs for the correct size. However, only one pair came back to me, which was delivered on my front porch just like all my packages for the last 13 years. I called them to inquire about the second pair, but they said it was delivered to my garage, which is a lie! They owe me a refund or the shoes that I ordered. This company says they will investigate, but no one even contacted me, not even UPS. It was all bogus! They just decided to email me with the investigation closed. This company lies and steals from hard-working customers. BEWARE! You will not receive your shoes or a refund.

To make matters worse, they wrote down the wrong size twice! Needless to say, I had to buy new shoes just 5 days before Christmas. This was a huge inconvenience and disappointment. I highly recommend that you read other reviews on resellers because this company is doing it to everyone. Don't waste your time or money on Eastbay!

Eastbay, let me tell you, my experience with your company was a complete disaster. Your customer service department is the worst I have ever encountered. The employees are untrained and they messed up my order. Not only that, but they also lied to me and made me wait an extra week for my son's T-Ball cleats. As a result, he missed his first game and his first T-Ball pictures too! How could you sell the cleats I purchased over 2 weeks ago? You did nothing to try to fix the issue, made no apologies for what you cost my son, and had the audacity to tell me there will be more games for him to play? It's his first experience with organized sports and you guys screwed it up!

I was shocked to hear that you preach compassion for athletes and advocacy for sport. What a joke! You are hypocrites! As long as I live, I will never spend another dollar with any company associated with you. I will also be sure to let everyone in my leagues know not to waste their money either!

If I could give negative stars, I would! My advice to anyone reading this is to stay away from Eastbay. Don't buy from them!

So, I made a big mistake by ordering from Eastbay without doing my research first. I put some items in my cart that were marked as 'out of stock' but they still let me check out. However, the same day they cancelled my order without giving me any notice. The worst part is that they still took my payment the next day. I was so angry and frustrated that I had to call them to ask for my money back. They kept saying that I would get my refund, but I couldn't understand how they could cancel my order, not tell me, and still accept my payment. It's just not right.

I have to say that Eastbay is a total garbage company. I wouldn't recommend anyone to waste their money with them. There are so many other options out there, and I'm sure you can find a better company to buy from. I even emailed them about my order before calling, but when I got a response from them, they said that they cancelled the order 'per my request.' What a lie! I'm so done with them.

If I don't get my money back by the end of the week, I'm going to use PayPal to dispute the payment. At least I used PayPal, which is in my favor. So, please don't buy from Eastbay. Save yourself the anguish and frustration that I went through.

I put in an order on 11/2/2021 for a NIKIE PULLOVER HOODIE 4xl. I was so excited to receive it, but when my package finally arrived in mid-November, I was disappointed to find out that they sent me the wrong product. Instead of the hoodie I ordered, I received a JORDAN ZIP UP JACKET in size XL. I mean, come on, how can they mess up that badly? I was so frustrated that I had to call customer service to get the correct item. The agent I spoke to kept insisting that I should just get a refund and reorder the product, but I wanted the hoodie that I originally ordered. Finally, I was told that I would receive the correct item.

However, my frustration didn't end there. On 12/3/2021, I received an email from Eastbay saying that they received the item I returned for an exchange, but they only gave me a partial refund. I was so confused and angry that I had to call customer service again. I spent FIFTY MINUTES ON THE PHONE, only to be told that they won't be sending me the product I ordered nor will they give me the rest of my refund. Instead, they offered me a $5 credit and 25% off my next order. Are you kidding me? I'm not going to be a returning customer after this experience. I'm so disappointed that I won't be able to give my brother a Christmas gift from Eastbay.

I'm so frustrated with Eastbay's terrible customer service and their inability to get my order right. I will be filing a report and reporting them to the BBB. I hope that others don't have to go through the same experience that I did.

I had a bit of a problem with EastBay recently. I had to exchange a pair of shoes that were too small, and they promised me a refund of the return shipping fees from Australia to the USA. These fees were pretty considerable, so I was really happy to hear that they would make an exception for me due to their "Fit Promise." However, there was a catch - I had to ship the shoes back first and then call them to request the refund once they received the shoes.

I did get the larger shoes back for free, which was great, but when it came time to claim the return shipping fees, they totally changed their tune. They acted like they had never promised me anything and said they had no record of our conversation in their system. I was pretty disappointed, but I guess I should have known better than to trust the customer service rep's word without getting something in writing.

I mean, I thought EastBay was a big, reputable company, so I didn't expect them to go back on their word like that. But I guess you can't always trust big companies, huh? Lesson learned: next time, I'll make sure to do everything via email so I have a written record of everything. And maybe I'll think twice before doing business with companies that don't keep their promises.

I had a real problem with Eastbay when I tried to order a gift card for my son-in-law's birthday. I tried to order it online and on the phone, but both times I had issues. I ordered the gift card a whole week ago, so that it would arrive on time. I gave them all my payment info and they were supposed to email me the gift certificate. But when Wednesday came around, I still hadn't received anything. So I contacted Eastbay to ask what was going on. They told me that there were issues with my PayPal payment and that the order had been automatically canceled. They never even bothered to tell me! So I tried again on the phone, using my actual bank card this time. They said that the email with the gift certificate would arrive by Friday. But it STILL hadn't arrived by then. So I called them again today, and they told me that there was an issue with their payment verification and that they had automatically canceled the order AGAIN. I feel like I have to keep a close eye on both my accounts now, just to make sure that I'm not being scammed. My son-in-law buys all his athletic wear from Eastbay, but I'm definitely going to tell him about this. And he'll probably tell all his friends too. Oh, and the customer service rep I spoke with today was REALLY RUDE. I'm never going to use this company again, and I suggest that you don't either!

How to login and save my 14,000 Flx points

I purchased a pair of high jump spikes for my daughter, order number V1005454561. First of all, I paid for express shipping and did not receive them when promised. Second, when we received the shoes my daughter tried them on. She walked around the track for no more than 5 minutes to see if they fit and if she liked them. We determined they were too big and returned them. I received an emailing stating that they were considered "worn" and therefore a credit could not be issued to my credit card but could only be given as a store credit. You are a big company and for your customer service representative to indicate to me that someone should not "try on" or "walk in them" is ridiculous. How else do you determine if they fit? I went to a local shoe store and they were so much easier to work with. They even said that we could return the shoes within 30 days if for some reason my daughter wore them (for more than 5 minutes) and they ended up not fitting or she just didn't like them.

I returned a pair of Nike Cosmic Unity sneakers clean and not worn only weeks later they were sent back to me saying they cannot process my return and they were worn...not true..this is the second time this happened to me...EASTBAY and whoever work in that return center are thieves and just don't want to return my money...I don't like the tactics used by this company...I will reach out to the CEO of this company.

Item(s) Returned
Order: V1004277866
Return ID: RTN529149
Customer: POQ62SXBVC
My name is Lakeita Miller My phone number is [protected].
I ordered some white
Nike Vapor Edge Pro 360 Football Cleat - Men's
SKU: O8277108 Size: 11.0 Qty: 1 $120.00 in August. One shoe was tried on and sent right back because the shoe didn't fit right. I exchange them for a asize 10 and that one didn't fit either. The shoes was NEVER wore. I requested a refund and they stated they would send a gift card. I told them that I didn't pay with a gift card I paid with my debit card. She stated that since he tried on one shoe (never wore the shoe) the shoes was considered used. I stated so you telling me that if someone came inside the store, tried on a shoe, they didn't like the shoe so they went with another shoe. The shoe that they initially tried on is considered used you say so does that mean that you wil cut the price on each shoe that someone comes in the store to try on? No those shoes will be still sold a regular price whether someone try it on or not. I just want my money back on my card.

My son received some cleats as a gift from my husbands boss. My son didn't like them and I called to do an exchange. If you don't have the persons first and last name, home address, email, phone number then you can't exchange an item and I didn't know this until my husbands boss received a refund. I called before I sent the cleats back and after and was told that I should not have any problems with the exchange, I just couldn't return them. As soon as they got the cleats they sent the money back to my husbands boss that he no longer works for. Obviously your representatives need more training because they are providing false information.

Eastbay returns will steal your product you paid for! Horrible process. Ret 3 pair of shoes, the first refund was issued when box was received from UPS delivery. After weeks doing followup for EACH seperate item! the second item was eventually refunded, and the the last one (which all 3 items were received together) no return refund issued. The returns department has issues and the customer service just reads a script. I did several emails, including pictures and invoices (which they say were not in the box, but they were) Returns process has been a nightmare and customer is out their money and NO product! Just wanted to be offered a solution instead of "sorry".

I placed an order with Eastbay on 30th nov for shirts and shoes for my boys for Christmas. I was given an email saying your order is shipped and will be delivered on the 10th dec. 10th came and went and nothing happened. I started looking for the tracking no for my order there was no tracking no on my statement but their website said order shipped. So I have being calling them from Australia daily to talk to someone, all I get on their phone is a automated message " we will be with you shortly" I was on the phone daily for a week for nearly an hour at different times on the day. The phone calls are costly me a fortune but no one answers the phone. So decided to email them, there is no email address to contact on their website. I sent a enquiry on Friday 20th asking them for a tracking no. Got a reply saying we will email you back within 24 hrs. Today is 23rd and still no reply and no products ordered for Christmas.

Our team order with this company was worse than disappointing. Non-responsive customer service person, patch. Wasted months with him putting together team order, then it took this company more than 6 weeks to fulfill the order. At outrageous prices for items and shipping. Sent us our items 2+ weeks after we needed them and the shirts that arrived were 2 completely different colors. We engaged this company at the recommendation of our athletic director, who wants the school to be a nike school. There are other vendors out there who are deserving of the business. Will never buy from them again and have suggested that the ad suspend other teams from working with them.

I order two items, but they shipped separately. I received two shipment notice but no tracking number. Finally I only got one item but never get another one. Try to contact CS by email (as I am in HK) few times but never get respond. Finally I post at their Facebook page they finally respond me, but really not helpful. My order is placed on 8 Mar but up to today I still do not get my ordered item. I open a case with PayPal and the CS just threat me that if there is a case opened with PayPal they cannot help me. What a poor experience I have...I just want to settle the case as soon as possible.

Your value as a customer is measured by how you're handled by a company's customer representatives. I called Eastbay for help with my order immediately after placing the order. The manager, Dave, was very rude and refused to assist me in rerouting my order to my correct address. After explaining to him that I had not noticed until my order was complete, he made it very clear that it was my error and expressed that I should have paid more attention. He expressed his opinion in how I had fails myself very often between my plea for his help/assistance. I ended the call very anger because at my many requests for him to escalate my call or provide another person or way to request help he refused and continued to taunt me.
My order of $245 is lost and the CSR manager refused to help me less than 12 hours after my completed order.
I am a single mom gifting my son his desired school shoes in appreciation of his goal accomplishments this summer.