Road Runner Sports
Reviews and Complaints

A talented young lady who cares about her customers takes her time and listens to her customer's needs. Aaliyah knows her product, and I will be back at the North Brunswick Store.
Joe T

I was given an amazing treatment from the time I entered the door to the time I left. Nancy was very knowledgeable and caring. She didn't sell me the most expensive shoe, she sold me the shoe I needed for my troubled feet. Thank you!
Great job guys!

Roadrunner Sports tricks customers a $39.99 and now $49.99 subscription and repeated renewals. I have repeatedly tried to cancel this "subscription", made without my approval, but it keeps showing up. They hope you will forget about it or overlook it. I will never buy from RR and I urge others to never buy from them. They will take your credit card and sign you up into a subscription.

I placed a simple order, by phone, for two pairs of shoes on 11-25-22. I received a confirmation email after the order. As a VIP member I expected to receive the order in a few days. On 11-30-22 I called customer service to check the status. It took three calls to before anyone could offer a status on the order. The first call I was out on hold for 35 minutes to only be told that I would get an email in three to five days explaining the status of my order. 3-5 day just to know when it would be processed. So I called back to speak with someone else, this person put me on hold and after 40 minutes the person hung up on me. So I called back for the third time, again the representative told me that they didn't know the status of the order. The representative said that they would check with shipping and a supervisor to make sure that the order would be processed and shipped. I have order in the past and have not had an issue with orders being shipped to this address. Really frustrating that I have to spend over and hour and a half to try to get an order shipped and I still don't know if I will get my order.

On 5/25 I received an alert about a suspicious charge of $69.99 from Road Runner Sports at 2:00 a.m. My credit card was blocked as I did not recognize this order and it was flagged as fraudulent. My bank canceled my credit card and issued a new one, which took more than a week to arrive.

I then called Road Runner and asked if they recognized the charge. I was told they "renewed my VIP membership".

Not only did they store my credit card information, they then proceeded to use it to charge it without my authorization. On top of that, I had to deal with all the inconveniences of having my credit card blocked for over a week and other recurring charges not going through during that time.

1. I have not signed up for this membership.

2. I disputed the charge several times with my credit card company,

but Road Runner charged again and again.

3. I called Road Runner and requested cancellation and re-imbursement.

4. Road Runnr agreed and confirmed the cancellation and credit.

5. The credit never arrived.

Conclusion: This is fraudulent business practice!

Other reports:

https://topclassactions.com/lawsuit-settlements/consumer-products/apparel/were-you-unexpectedly-charged-for-a-road-runner-sports-vip-membership/

We made the mistake of purchasing shoes from Road Running in 2020. Unknown to us the stashed our debit card away and is now going to bill us annually for their so called VIP Rewards. We had no idea they signed us up for this illegal transaction.

I want a refund for 154.43
Transaction number
8BD969720T7261111

[protected]-NET

THIS IS ALSO BEING REFERRED TO FCC
I HAVE CALLED ROADRUNNER SPORTS
3 TIMES ON HOLD FOR OVER 20 MINUTES AND MY CALL WAS DROPPED
ANNA anderson
Give me my money
Give me my money
Give me my money
Give me my money

I was charged a membership fee of $59.99 on 11/9/21. This is an exorbitant fee that I never would've agreed to. I buy no more than two pairs of shoes per year there, so the membership saves me about $20. I've tried to cancel my membership and receive a refund — tried by email without response after trying 4 times to call their customer support, right when they supposedly open, and being on hold for at least 20 minutes each time before giving up.

On Sept 25th Road Runner Sports Inc have charged $39.99 my Amex WITHOUT my authorization. I never signed up nor agreed for VIP yearly fee, I never authorized to use my credit card. My one and only order with this store was on April 9th. All my email & phone calls to this retailer have been ignored. Also the company owner Michael Gotfredson does not reply to my emails. I request full REFUND to AMEX ASAP for $39.99.
FYI, there are over 112 complaints against Road Runner Sports Inc in Better Business Bureau regarding the same issue. Road Runner Sports Inc uses their client credit cards without authorizations.

Retailer info:
Road Runner Sports Inc
5549 COPELY DR
San Diego, CA 92111
[protected]
[protected]
Owner: Michael Gotfredson
'[protected]@roadrunnersports.com

I placed an order online. In the process of doing so, I updated my shipping address from an old address I used to occupy. Upon completing the order, I got an email confirmation that contained my old address. I called the customer service line multiple times; I was either hung up on immediately or my call was never answered. I submitted online contact forms; they said they could redirect the package for a $14 fee if I provided my credit card number. I provided the number I placed the order with and they said it was incorrect, directing me to call in.

After delivery, they refused to do anything whatsoever. I guess the fact that they delivered something somewhere matters more than doing the job right.

Oh but they have physical stores! Why not just go there instead of online? Because customer service is terrible there too. I've stood around for 20-30 minutes on multiple occasions, around the store and at the register just trying to spend money, and had to walk out in frustration.

7/28/2017 shopped for shoes on company website. Found a pair that was "in stock and ready to ship." Placed order and got confirmation email saying item was in stock and would shipped immediately. Eleven days (11) later shoes still not shipped. Called customer support, spoke with a rude "Allison." She said shoes were on back order. Misleading advertising. VIP membership here a rip-off, doesn't do what they claim and they automatically charge an annual membership fee of $27.99 without informing you at time of sign-up. DON'T do business here.

I had a large purchase a couple of years ago when I first joined the club. About a year later, I stopped shopping there after I was not helped for over an hour, although there were 3 available salespersons there. Just noticed $44.99 on my credit card for a renewal that I did not authorize. Will be requesting a refund and looking to see if they did the same thing a year ago without me noticing it. I hate stuff like this. That's why I never sign up for "free-trial" "cancel anytime" schemes.

My wife told me that she had noticed a strange charge on our credit card statement of $24.99. The statement mentioned the following information: Merchant Name ROADRUNNER CLUB RENEW [protected] CA Merchant Phone Number Not Available Merchant Description Catalog Merchants - Direct Marketing Transaction Date March 31, 2015 Post Date April 1, 2015 Transaction Amount $24.99 Although my wife has purchased gift cards through Roadrunner, we have never signed up for any VIP membership. We had to call our credit card company and have a new card issued, cancel the old, and dispute the charge. Reading online - it looks like a common occurrence for many individuals to run into this phantom charge.

My wife told me that she had noticed a strange charge on our credit card statement of $29.99. The statement mentioned the following information: Merchant Name ROADRUNNER CLUB RENEW [protected] CA Merchant Phone Number Not Available Merchant Description Catalog Merchants - Direct Marketing Transaction Date May 18, 2009 Post Date May 18, 2009 Transaction Amount $29.99 Neither my wife nor I had ever heard of that company. Even more strangely, we just got a new credit card from our credit card issuer because the previous one had supposedly been corrupted. Even my subscription services such as the Financial Times and Netflix contacted me because they could not process the payment for renewal because of my new credit card information and asked me to update my informations. She called the telephone number mentioned right after the merchant name and heard an automatic message regarding credit card charges. She then spoke with a very slippery man who immediately asked her to give him her credit card number, which she refused. He then tried to locate our 'account' with our name, telephone number and e-mail address with no avail and kept insisting that it would be far easier if we would give him our credit card number, stating quite sarcastically that he already had it anyway. As the man was unable to process our request for refund and cancellation of all unwanted services, we had to process this claim through our credit card issuer which will reverse the charge and issue a new credit card to us. I also filed a complaint with the California attorney general and the DC attorney general.

Roadrunner sports automatically renews your VIP membership for $24.99 the following year. I purchased shoes last year and joined to save the shipping. I was surprised to see the renewal charge on my credit card bill this month. The info on the site currently says "The $1.99 price is a first year introductory special. Annually the Club renews at $24.99." It does not state that the renewal is AUTOMATIC. I read through the link where it said I could 'read to my hearts content' about the program and can't find anything about automatic renewal. Check your credit card bills and bank accounts.

I am a VIP club member with Road Runner Sports. As I run a lot and buy a lot of running shoes, this membership has been worth it for me. However, I just became aware of a practice this company does that I think is wrong. I established my VIP membership several years ago and the yearly renewal was $44.99. Now you can get a membership for $1.99 for the first year and a $24.99 yearly renewal. When I called to complain, they told me that if a customer notices and calls, they can get the cheaper renewal. But you have to notice it first and complain. You can bet if the VIP renewal was increased, they would across the board raise everyone's renewal rate. I think they should charge everyone the going rate, not punish long time VIP member with a higher rate. I would urge everyone to pay attention when your credit card is charged with a renewal and check for lower rates. This company is cheap and does not stand up for its loyal customers.

I reluctantly dealt with this business because it was at the time the only placed to get a particular New Balance shoe. They had me pay $35 for a so called lifetime VIP membership, promising me UPS shipping and discounted "VIP" pricing. Then they renegged on the UPS shipping, claiming no knowledge of the previous terms, then they added a new chicken-X&o$# $1.99 VIP charge. I went along with it, and they billed me the full non-VIP price, and did not deduct the $10 online coupon. The VISA charge was $33 higher than the total on the order confirmation. Stay away, you can now buy the same New Balance shoes elsewhere online.

I purchased a VIP plan at Road Runner Sports which entitles you to a free pair of shoes up to $100 after purchasing 5. I have purchased 5 pair by the end of 2008. Their policy is to wait 60 days until they mail the coupon for the free pair in case you return the shoes. I qualify for the free pair as verified by the store manager and corporate headquarters, however they are reneging on the deal stating they no longer have the "family plan." I sent numerous e-mails, faxed corporate headquarters, and left numerous messages to no avail. Their e-mails state they will only offer me 15% off, and their next offer was $40 off. They never sent me the free coupon or inform me they no longer have the plan. They cannot negate a contract that offers a free pair of shoes. I even made these purchases before they stopped the plan.