EasyBreathe
Reviews and Complaints

I recently purchased a CPAP battery from EasyBreathe and I have to say, I was pretty disappointed with my experience. At first, I was drawn in by the ad price, but it turned out to be totally misleading. When I spoke to the original salesperson, they told me that the battery would last for one night, but in reality, it only lasted for 5 hours.

I was pretty frustrated with this, so I decided to call back and speak to another salesperson. They told me that I needed to buy a humidifier bypass cover for an additional $20 in order to make the battery last all night. I had already spent over $400 on the battery and car charger, so I was pretty upset about this additional cost.

To make matters worse, when I asked about returning the item, I was told that I wouldn't be able to get a refund - only store credit. Needless to say, I was not a happy customer.

Overall, I would not recommend EasyBreathe to anyone. My experience was pretty frustrating and I don't think it's worth the hassle.

I gotta say, I ain't too happy with EasyBreathe. I reached out to them 'bout getting a prescription for my sleep apnea machine 'cause I got diagnosed with OSA back in April. But dang, they never got back to me! I even offered to share my medical records and everything, but they just ignored me. It's been months now and I still ain't been able to see a pulmonologist 'til the end of October. It's dangerous, y'all! I gotta drive every day and I'm so dang exhausted all the time. I tried to contact 'em through their CHAT too, but no response there either. I ain't got nothin' good to say 'bout this company, that's for sure.

So, I got this email from easybreathe.com and they were offering a sweet deal. I mean, who doesn't love saving money, right? The email said I could save $100 by using the code "DREAMFULL". I was stoked! I immediately changed my plans for the day and decided to order the product. I spent a good amount of time making sure everything was correct and then went to pay. But, guess what? There was no area for me to enter the code at checkout! I was so frustrated. I even had my wife double check to make sure I wasn't missing anything. But, nope! Nothing there.

I gotta say, easybreathe, that's some bad karma. You got my hopes up and then let me down. It was a complete waste of my morning. I'm not just leaving a 1 star review because 0 stars isn't an option. I'm also unsubscribing from your emails. I mean, what's the point of getting emails from a company that doesn't follow through on their promises?

I can only assume that your business plan is to trick people into making orders without actually giving them the discount you advertised. That's not cool, easybreathe. Not cool at all. I hope you guys can get your act together and start treating your customers better. Until then, I'll be taking my business elsewhere.

I recently purchased the AirSense 10 CPaP from EasyBreathe and I must say, it was a fantastic experience! The first night using it was a dream come true. It was so quiet that my wife had to ask me if it was even turned on. I was able to sleep soundly and wake up feeling refreshed and energized.

However, I did encounter a minor issue during the assembly process. I had also purchased an adaptive piece for my SoClean unit, but unfortunately, it did not come with a gasket. This caused a bit of frustration as water went everywhere when I initially turned the unit on to test it. But, I was able to fix the issue by pulling the gasket off the other shell and using it instead.

I do think that when selling the adaptive piece for the SoClean unit, a gasket should be included or at least offered as an option to purchase separately. It would make traveling with the SoClean setup much easier as I wouldn't have to disassemble it every time. It's a small thing, but it would definitely make a big difference. Plus, it's probably less than $10, so it wouldn't hurt to include it.

Overall, I am extremely satisfied with my purchase from EasyBreathe. The AirSense 10 CPaP has made a significant difference in my quality of sleep and I would highly recommend it to anyone in need of a good night's rest. The minor issue with the gasket was easily fixable and did not detract from the overall positive experience.

I just bought a ResMed N30 mask from EasyBreathe for $169, but I ran into a problem. The climate line on my machine was too big to fit the mask elbow. I tried emailing EasyBreathe twice, but I didn't get any response. So, I decided to talk to a customer service rep on their website to see if they had a connector that could go between the climate line and the mask. The rep asked me to send a picture, which I did. But, I didn't get any response from them. This was really frustrating!

I decided to call them and explain the issue again. The customer service rep asked me to send a picture of the connection, which I did. But, again, I didn't get any response from them. I was really disappointed with their service. It was really poor!

I decided to check with another company and found a part that would work. I also found the same mask for $30 less. I didn't purchase the return insurance for $25, so I didn't want to get $169 store credit from EasyBreathe. I just ate the $169. This was a lesson for me to shop around before making a purchase.

Overall, I was really disappointed with EasyBreathe's customer service. They didn't respond to my emails or pictures, and their phone support was not helpful either. I would not recommend this company to anyone.

This thing ain't half bad, but it ain't perfect neither. I done tried five of these CPAPs and this one here is the least uncomfortable with them straps. It don't give me no TMJ like them other ones did. But dang, my sinuses just couldn't handle the air pressure. I reckon I must have slept funny or something 'cause I woke up with a leak. Least it didn't leak as much as them other masks, but I reckon I had to adjust that nose piece in my sleep. I sure wish it woulda worked though 'cause it's real lightweight and don't leave no lines on my face like them other masks. And it don't make my face all puffy neither. But I'm real sensitive and that nose piece just couldn't be tightened no more without hurting me. And that tape was starting to cause some skin problems too. Maybe if I coulda tightened it up more, it wouldn't have leaked. But hey, it's a good product, just not for me.

I recently bought a cpap machine from EasyBreathe online. They told me it would take 3 to 4 weeks to arrive, and I was okay with that. However, after 2 weeks, I checked my account and saw that the status was still pending approval. I called to ask why, but the person on the phone seemed uninterested in helping me. They told me to just wait for the machine if I wanted it. I waited another week and then sent an email asking if the status had changed. The automated system said I would get a call back within 24 hours, but that never happened.

The next day, I called again and was told that they couldn't help me, but someone from sales would call me back in 20 minutes. Of course, that never happened either. So I called one last time and was finally told that they didn't get enough machines as promised and that many people were left without machines. I was frustrated by the lack of communication and poor customer service, so I decided to cancel my order.

I would not recommend doing business with EasyBreathe because they clearly do not care about their customers. It's disappointing to see a company treat their customers this way, especially during a time when people need reliable medical equipment.

I placed an order for a CPAP mask and strap that I had never tried, but wanted to. I usually get my supplies from another company thru my Medicare, but this mask was on back order with them. I managed to squeeze together the money to get the one mask and strap. I had NOTHING but problems with my order from the very beginning. The biggest problem is that 3 months later I got billed for another shipment that I hadn't ordered. I called and was informed that I was signed up under a "recurring" shipment deal. During the night last night I got the notification email that my shipment was getting ready to be sent. I called immediately this morning to say I didn't order a recurring shipment, but was told it was "TOO LATE TO CANCEL". The representative himself, Shaun, informed me that my initial order was in fact a recurring order... but also admitted that it was listed in the "FINE PRINT"! I told him that I am disabled and can't afford this, asking what I could do. He told me very matter of factly that there was NOTHING I could do! NEVER NEVER TRUST THIS COMPANY! THEY ARE NOT HERE TO TRULY HELP THE CUSTOMER, BUT HERE FOR ALL THE $$$$ THEY CAN GET FROM YOU!

I recently placed an order with EasyBreathe and unfortunately, I experienced some issues with my purchase. After 24 hours of my payment being processed, I received an email stating that there was an issue with my insurance. I decided to call their customer service to find out what was going on. The representative explained the issue to me and I understood. I told them that I would contact my insurance company to clear up the problem and call them back.

After correcting the error, I called back to inform them that the issue had been resolved and to give them my authorization number. However, the customer service representative I spoke to seemed to have no idea what I was talking about. He simply told me that he couldn't send me what I had ordered. I explained to him that the issue had been corrected and gave him my authorization number, but he wasn't listening to me. Instead, he kept trying to sell me other products. I asked to speak to a supervisor, but he told me that one probably wasn't available and continued with his sales pitch.

At this point, I was frustrated. I had already paid $320 a few days earlier and the representative wasn't listening to me or providing any customer support. I demanded that my money be refunded and my order be cancelled. I felt like this company was a scam and I was starting to lose faith in them.

Despite my negative experience, I am still waiting to see if I will receive my refunded money. I hope that EasyBreathe will improve their customer service in the future and provide better support to their customers.

My husband and I have been using EasyBreathe for a while now, and we have nothing but good things to say about them. Recently, my husband's AirSense 10 started displaying a poor seal and lower pressures, which was causing him to have apneic events, gasps, and snoring. We tried changing out equipment piece by piece, but nothing seemed to work. That's when we decided to reach out to EasyBreathe for help.

The customer service representatives at EasyBreathe were incredibly knowledgeable and patient. They took the time to listen to our concerns and offered solutions to our issues. It was refreshing to speak to a real person who genuinely cared about helping us. We are grateful for their help, and we want to thank them for their exceptional service.

We were planning on sending the machine back to ResMed since it was still under warranty, but they were zero help. They refused to speak to us about the issues we were having, which was frustrating. However, EasyBreathe was completely understanding throughout the process and even issued us a new machine. We were blown away by their exceptional business integrity. It's rare to find a company that genuinely cares about its customers, and EasyBreathe is one of them.

One of the things we love about EasyBreathe is that they price match. When you buy a machine outright, you're pretty much on your own if you have a problem. There's no respiratory therapy company to help support or troubleshoot problems. However, EasyBreathe is always there to help. They go above and beyond to ensure that their customers are satisfied with their products and services.

In conclusion, if you're looking for a CPAP company, EasyBreathe is the best. They offer exceptional customer service, and they genuinely care about their customers. We highly recommend them to anyone who needs a CPAP machine or any other respiratory equipment. Thank you, EasyBreathe, for all that you do!

yet, but I am hopeful that it will arrive soon. The customer service representative I spoke with was very helpful and understanding of my situation. They apologized for the inconvenience and assured me that they would do everything they could to make the return process as easy as possible.

Overall, I have had a positive experience with easyBreathe. The product itself was of good quality, but unfortunately did not meet my needs. However, the customer service I received when trying to return the product was excellent. I appreciate the prompt response and willingness to help me resolve the issue. I would recommend easyBreathe to others in need of respiratory products.

I gotta tell ya, I had a pretty bad experience with EasyBreathe. I forked over my hard-earned cash and they said they'd give me a tracking number, but I never got it. They told me my order was shipped, but it never even left California! And get this, they said it would be delivered on Wednesday, November 24th, but it never showed up! What a bunch of liars and cheats. I wouldn't recommend this company to anyone. Stay away from EasyBreathe, folks. Brantley G.

So, I bought these nasal pillows from EasyBreathe, but when I got them, they didn't come with the headgear. I mean, come on, I paid a pretty penny for these things, you'd think they could at least throw in a cheap elastic strap to go with the plastic pillows. I'm not too happy about it, and I think I'll have to look for a different place to get my C-PAP stuff from now on. It's just not worth the hassle.

So, I was really excited to get my hands on a new breathing machine from EasyBreathe. I mean, who wouldn't want to breathe easy, right? But boy, was I in for a ride. I waited and waited for a month and a half, and when I finally got in touch with them, they told me that my insurance wouldn't cover it without a prescription for a new one. I was so frustrated! But then, I got on a conference call with EasyBreathe and my insurance rep, and the insurance company said it was covered. I was so relieved! But then, three days later, EasyBreathe called me back and said it wasn't covered after all. What the heck?! I don't know if they're just incompetent or if they're straight-up liars, but either way, I'm not happy.

I've ordered from EasyBreathe twice now and both times I've had a bit of a hiccup. I ordered two nasal pillow masks each time, but both times only one of the two arrived in the original shipment. The packing slip said that two items were shipped, but only one was in the box.

Luckily, EasyBreathe was quick to respond and sent out the missing mask right away. I appreciate their customer service, but it's frustrating to have to wait for the missing item to arrive.

Overall, I think EasyBreathe needs to improve their quality control in the shipping department. The shipping itself was quick, but incomplete. I hope they can fix this issue so that future customers don't have to deal with the same problem.

I gotta say, I had some trouble with the mask from EasyBreathe. I spent a lot of time trying to get it to fit right, but it just wouldn't cooperate. The mouth piece kept blowing out and making a noise that kept me up at night. And don't even get me started on the nasal posts - they just wouldn't stay put and kept leaking air. I've tried a bunch of different masks before, but the last two I tried from EasyBreathe just didn't impress me.

That being said, I will give them credit where it's due. This company is really good at working with people to find a better product that fits their needs. They gave me some great suggestions and were really helpful in trying to make things work. And the return policy is definitely a plus - it's always nice to know that you can send something back if it's not working out.

Overall, I think EasyBreathe has some good things going for them. They may not have been the right fit for me personally, but I can see how they could work well for others. If you're looking for a company that's willing to work with you and has a solid return policy, then EasyBreathe might be worth checking out.

I recently made a purchase from EasyBreathe and was informed that the product would not be shipped until a later date. I patiently waited for the specified ship date, but unfortunately, it was delayed even further. I had to call the company to inquire about the status of my order, as I did not receive any updates via email. It was frustrating to have to chase them down for information, especially since they had already taken my money.

To make matters worse, I ended up waiting for a total of 1 1/2 months before receiving my product. This was a significant inconvenience, as I had been eagerly anticipating its arrival. When I expressed my frustration to the company, they simply cited the "current virus situation" as the reason for the delay. However, I had already waited for a month and a half prior to the pandemic, so this excuse did not sit well with me.

Overall, I was disappointed with my experience with EasyBreathe. While I eventually received my product and it was of good quality, the lengthy wait time and lack of communication left a bad taste in my mouth. I would recommend that the company work on improving their customer service and communication practices to avoid similar issues in the future.

I just bought a new face mask and headgear from EasyBreathe. I paid for it and got an order number, but I never got a receipt in my email. They took the money out of my bank account, but I don't have any proof of purchase. I talked to two different people from EasyBreathe, but they just kept telling me that they sent me a receipt and I never got it. I'm starting to worry that this might be a scam. I really need this mask, but I don't have the money to buy another one from a different store. EasyBreathe still hasn't told me when my mask will be shipped or delivered. I hope they're not trying to rip me off.

I recently bought a CPAP machine from EasyBreathe and was told that it would take 4-9 weeks for it to arrive. However, it has been a whopping 19 weeks and I still haven't received it. When I contacted them, they told me that they have no idea when it will arrive because ResMed hasn't given them a timeline for their shipment. I'm pretty frustrated because I've already paid for the machine and this is the second time I've had to buy a CPAP machine out of my own pocket. The first one I bought was the Philips Respironics Dream Station, which apparently causes cancer. Yikes!

EasyBreathe's only solution is to offer me a refund or a replacement with a machine that is far inferior to the one I originally ordered. They haven't even offered me a discount on other gear or anything like that. Honestly, I'm pretty disappointed with their customer service and I don't think I'll be buying from them again. It's a shame because I was really looking forward to using my new CPAP machine, but it looks like I'll have to wait even longer or settle for a subpar replacement.