Edgar Hughston Builder’s earns a 5.0-star rating from 1 reviews, showing that the majority of homebuyers are exceptionally satisfied with their new homes.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Poor workmanship during initial construction lead to major hardwood flooring issues that after multiple attempted repairs have not been resolved
Poor workmanship during initial construction lead to major hardwood flooring issues that after multiple attempted repairs have not been resolved. About two and a half years after having my home built I noticed some discoloration and texture change in one of the hardwood floor planks between my stove and sink. Gradually it went from one board to two then to three then four. In a perfect line which lead me to suspect a water leak. Plumber inspected and found no leak. Moisture expert inspected and said the levels of moisture were in fact elevated throughout entire living area but especially in the area of discoloring. Contacted HH. They came out promptly and stated that apparently the electrical was not ran between the garbage disposal and the stove so they had to bust up the foundation, run the wiring and then re-pour the concrete and must have not allowed enough time for it to cure prior to laying the hardwood floors. We had a box of original flooring and they had Atlanta flooring come out to replace the damaged wood. Immediately we began having issues with the new and surrounding wood splintering and popping when we stepped on it. They come out once again and shoot glue under the planks and put wood filler in the cracking pieces. Immediately the wood filler begins turning loose and falling out and floors start popping again. Once again HH comes out and says they will replace the wood again however since it had been four plus years since the house was built they were unable to locate the original floors and instead found a "close match." Upon bringing the replacement wood out I immediately noticed numerous differences between the old and new. The new was a different color, boards were different lengths than old planks, new boards were much thicker than the old ones, old flooring had numerous appearances of "knots" whereas the new flooring had none. I instantly told both HH and Atlanta flooring that i was NOT happy with the new floors however they gave me their word that if they put them down and we were not satisfied they would make it right! My response was the only thing that was going to truly make it right was to stop "fixing and replacing" and install new flooring throughout the entire space so that it would be uniform and back to the original quality that we paid for when we purchased the home. They reassured me I would be pleased and again stated they would do what needed to be done to make us satisfied so I allowed them to once again replace the pieces. Before they even finished the installation I told them that I was NOT satisfied! The height difference in the wood is very noticeable to the point where you stump your toes on it when barefooted. The color difference stands out like a sore thumb! The lack of "knots" in the new wood up against the old wood is very noticeable and rare replaced wood has already started splintering and popping when you walk on it. Now we are basically being told to live with it! They've offered to come out once again and put wood filler in the splintered pieces but I am not ok with continuing to "duck tape" my floors! If this was from abusive wear and tear or even just cheap materials I'd be a little more understanding but it's not! They've admitted to less than good workmanship from the ground phase of construction in this area and I feel strongly that the entire floor needs to be replaced back to original state. My husband and I both have lost multiple days of pay from our jobs trying to resolve this issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Edgar Hughston Builder Legit?
Edgar Hughston Builder earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Edgar Hughston Builder. The company provides a physical address, phone number, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Edgar Hughston Builder resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Edgar Hughston Builder has registered the domain name for hughstonhomes.com for more than one year, which may indicate stability and longevity.
Hughstonhomes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Hughstonhomes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Hughstonhomes.com you are considering visiting, which is associated with Edgar Hughston Builder, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Hughstonhomes.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Edgar Hughston Builder.
However ComplaintsBoard has detected that:
- Hughstonhomes.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The hughstonhomes.com may offer a niche product or service that is only of interest to a smaller audience.
- Edgar Hughston Builder protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
Edgar Hughston Builder Reviews 0
If you represent Edgar Hughston Builder, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Edgar Hughston Builder
Overview of Edgar Hughston Builder complaint handling
-
Edgar Hughston Builder Contacts
-
Edgar Hughston Builder phone numbers+1 (706) 568-7650+1 (706) 568-7650Click up if you have successfully reached Edgar Hughston Builder by calling +1 (706) 568-7650 phone number 0 0 users reported that they have successfully reached Edgar Hughston Builder by calling +1 (706) 568-7650 phone number Click down if you have unsuccessfully reached Edgar Hughston Builder by calling +1 (706) 568-7650 phone number 0 0 users reported that they have UNsuccessfully reached Edgar Hughston Builder by calling +1 (706) 568-7650 phone number
-
Edgar Hughston Builder emailscustomercare@hughstonhomes.com75%Confidence score: 75%Support
-
Edgar Hughston Builder address8219 N Crossing Ct, Fortson, Georgia, 31808-6955, United States
-
Edgar Hughston Builder social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!