Edward Jones
Reviews and Complaints

Have been an Edward Jones client for many years. After relocating to Bullhead City, Arizona, I met with and completed an account transfer to their local financial fraudster, Kari Hoffman. This advisor has continously made trades from my account without my express permission. She has bullied me unmercifully to buy a high commission (for her) annunity. This woman needs to be fired and prosecuted for her fradulent actions.

This company has been a real bully. They have lost a gr6, at deal of money because their fees are high and the trust is small. Around 27, 000.00 as of now and could have released the funds but instead wanted court order. After almost a year, about huge attorney fee and time the court gave them the order. They are taking their attorney fees out of my account as well. They are 6, 800.00 when I asked for a itemized bill because they spent most of the last month with release after release for me to sign they came up with one that not only releases them from anything but also has me pay for any defense that if anyone else tries to sue them. Totally nutty. They still want release the funds until I sign rights away that can be harmful. Here is a copy, I put a few comments in () as to what this looked like.
RECEIPT AND REFUNDING AGREEMENT
The Trust dated April 17, 2003, as Amended and Restated The undersigned (“”), beneficiary of The Family Trust F/B/O dated April 17, 2003, as Amended and Restated (the “Trust”), hereby acknowledge receipt from The Edward Jones Trust Company (the “Trustee”), of all assets listed in Schedule A annexed hereto (less fees and costs of Trustee totaling $____ ), as the net proceeds due on account of the termination of the Trust per the August 12, 2015, Judgment and Order entered by the Probate Division of the Circuit Court of the County of St. Louis, State of Missouri (hereinafter referred to as the “Judgment and Order”).
states, to the best of her knowledge that:
• Charles Martin and Charlotte Davis were apportioned separate shares of The Martin Family Trust dated April 17, 2003 for their respective benefit, and that said separate shares were terminated by Reliance Bank, a successor trustee to Travelers Bank pursuant to Article VII under the Trust; (They do not know that.) (Most likely this was because under SC law it was a terminated to small unprofitable trust or that it was a trust under $100, 000.)
• On July 9, 2015 she executed a Release Agreement fully releasing Trustee its predecessors, successors, affiliates, related companies, employees, officers, directors, agents, attorneys, owners, partners, insurers and assigns, from any and all liability, claims, causes of action or damages, direct or indirect, in law or in equity, known and unknown, now or hereinafter arising from or relating to any matter involving the Trust.
See Release Agreement attached hereto as
Exhibit 1. agrees to refund and pay over to the Trustee such amounts as may be requested in writing by the Trustee to reimburse the Trust for any over-distribution to her or to satisfy her pro-rata portion of any debt of the Trust, any tax deficiency owed by the Trust to the Internal Revenue Service or to any state or other taxing authority (including all penalties and interest), any demand or claim presented by another beneficiary, creditor or other claimant of the Trust; however, her obligation to refund and pay over shall be limited to the amount of the distribution made by the Trustee to her.
warrants that she has the full right and power to receive said distribution, that no other person is interested therein, and has not sold, assigned, transferred or set over the same or any interest therein or any part thereof.
She acknowledges she is executing this Receipt and Refunding Agreement (the “Agreement”) with the intention that it be legally binding on her, her heirs, personal representatives and assigns. She reaffirms and incorporates by reference herein her release of Trustee, set forth in the Release Agreement attached hereto as Exhibit 1, and further agrees to indemnify, defend, and hold harmless Trustee, its predecessors, successors, affiliates, related companies, employees, officers, directors, agents, attorneys, owners, partners, insurers, and assigns of and from any and all claims, liabilities, damages, demands, lawsuits, costs, and expenses that Dorner may have had in the past, present or future, arising from, relating to, or otherwise challenging this Agreement, the Judgment and Order, or the amounts paid or due under this Agreement.
In the event that any third party brings a claim against Trustee arising from, relating to, or otherwise challenging this Agreement, the Judgment and Order, or the amounts paid or due under this Agreement, and that claim is substantially identical to a claim concurrently brought by the same third party against her,
She agrees to indemnify, defend, and hold harmless Trustee, only for such claims substantially identical to those brought against her.(This part is really strange) In this event, she shall have the choice of representation. Other than specifically mentioned above, She is not responsible for the actions or inactions or claims costs or attorney’s fees, brought by any other persons, legal entities or beneficiaries regardless of the validity of any such claim. (They have appointed themselves judge and jury here)
Dated: _______________ by: ____________________________________ she, as beneficiary and sole permissible distribute of the Trust
STATE OF ) ) ss: COUNTY OF ) On the day of August, 2015, before me the undersigned, a Notary Public in and for said State, personally appeared she, personally known to me or proved to me on the basis of satisfactory evidence to be the individual whose name subscribed to the within instrument and acknowledged to me that he/she executed the same in his/her capacity, and that by his/her signature on the instrument, the individual, or the person upon behalf of which the individual acted, executed the instrument. _________________________

RECEIPT AND REFUNDING AGREEMENT
The Trust dated April 17, 2003, as Amended and Restated The undersigned (“”), beneficiary of The Family Trust F/B/O dated April 17, 2003, as Amended and Restated (the “Trust”), hereby acknowledge receipt from The Edward Jones Trust Company (the “Trustee”), of all assets listed in Schedule A annexed hereto (less fees and costs of Trustee totaling $____ ), as the net proceeds due on account of the termination of the Trust per the August 12, 2015, Judgment and Order entered by the Probate Division of the Circuit Court of the County of St. Louis, State of Missouri (hereinafter referred to as the “Judgment and Order”).
states, to the best of her knowledge that:
• Charles Martin and Charlotte Davis were apportioned separate shares of The Martin Family Trust dated April 17, 2003 for their respective benefit, and that said separate shares were terminated by Reliance Bank, a successor trustee to Travelers Bank pursuant to Article VII under the Trust; (They do not know that.) (Most likely this was because under SC law it was a terminated to small unprofitable trust or that it was a trust under $100, 000.)
• On July 9, 2015 she executed a Release Agreement fully releasing Trustee its predecessors, successors, affiliates, related companies, employees, officers, directors, agents, attorneys, owners, partners, insurers and assigns, from any and all liability, claims, causes of action or damages, direct or indirect, in law or in equity, known and unknown, now or hereinafter arising from or relating to any matter involving the Trust.
See Release Agreement attached hereto as
Exhibit 1. agrees to refund and pay over to the Trustee such amounts as may be requested in writing by the Trustee to reimburse the Trust for any over-distribution to her or to satisfy her pro-rata portion of any debt of the Trust, any tax deficiency owed by the Trust to the Internal Revenue Service or to any state or other taxing authority (including all penalties and interest), any demand or claim presented by another beneficiary, creditor or other claimant of the Trust; however, her obligation to refund and pay over shall be limited to the amount of the distribution made by the Trustee to her.
warrants that she has the full right and power to receive said distribution, that no other person is interested therein, and has not sold, assigned, transferred or set over the same or any interest therein or any part thereof.
She acknowledges she is executing this Receipt and Refunding Agreement (the “Agreement”) with the intention that it be legally binding on her, her heirs, personal representatives and assigns. She reaffirms and incorporates by reference herein her release of Trustee, set forth in the Release Agreement attached hereto as Exhibit 1, and further agrees to indemnify, defend, and hold harmless Trustee, its predecessors, successors, affiliates, related companies, employees, officers, directors, agents, attorneys, owners, partners, insurers, and assigns of and from any and all claims, liabilities, damages, demands, lawsuits, costs, and expenses that Dorner may have had in the past, present or future, arising from, relating to, or otherwise challenging this Agreement, the Judgment and Order, or the amounts paid or due under this Agreement.
In the event that any third party brings a claim against Trustee arising from, relating to, or otherwise challenging this Agreement, the Judgment and Order, or the amounts paid or due under this Agreement, and that claim is substantially identical to a claim concurrently brought by the same third party against her,
She agrees to indemnify, defend, and hold harmless Trustee, only for such claims substantially identical to those brought against her.(This part is really strange) In this event, she shall have the choice of representation. Other than specifically mentioned above, She is not responsible for the actions or inactions or claims costs or attorney’s fees, brought by any other persons, legal entities or beneficiaries regardless of the validity of any such claim. (They have appointed themSselves judge and jury here)
Dated: _______________ by: ____________________________________ she, as beneficiary and sole permissible distribute of the Trust
STATE OF ) ) ss: COUNTY OF ) On the day of August, 2015, before me the undersigned, a Notary Public in and for said State, personally appeared she, personally known to me or proved to me on the basis of satisfactory evidence to be the individual whose name subscribed to the within instrument and acknowledged to me that he/she executed the same in his/her capacity, and that by his/her signature on the instrument, the individual, or the person upon behalf of which the individual acted, executed the instrument. _________________________

RECEIPT AND REFUNDING AGREEMENT
The Trust dated April 17, 2003, as Amended and Restated The undersigned (“”), beneficiary of The Family Trust F/B/O dated April 17, 2003, as Amended and Restated (the “Trust”), hereby acknowledge receipt from The Edward Jones Trust Company (the “Trustee”), of all assets listed in Schedule A annexed hereto (less fees and costs of Trustee totaling $____ ), as the net proceeds due on account of the termination of the Trust per the August 12, 2015, Judgment and Order entered by the Probate Division of the Circuit Court of the County of St. Louis, State of Missouri (hereinafter referred to as the “Judgment and Order”).
states, to the best of her knowledge that:
• Charles Martin and Charlotte Davis were apportioned separate shares of The Martin Family Trust dated April 17, 2003 for their respective benefit, and that said separate shares were terminated by Reliance Bank, a successor trustee to Travelers Bank pursuant to Article VII under the Trust; (They do not know that.) (Most likely this was because under SC law it was a terminated to small unprofitable trust or that it was a trust under $100, 000.)
• On July 9, 2015 she executed a Release Agreement fully releasing Trustee its predecessors, successors, affiliates, related companies, employees, officers, directors, agents, attorneys, owners, partners, insurers and assigns, from any and all liability, claims, causes of action or damages, direct or indirect, in law or in equity, known and unknown, now or hereinafter arising from or relating to any matter involving the Trust.
See Release Agreement attached hereto as
Exhibit 1. agrees to refund and pay over to the Trustee such amounts as may be requested in writing by the Trustee to reimburse the Trust for any over-distribution to her or to satisfy her pro-rata portion of any debt of the Trust, any tax deficiency owed by the Trust to the Internal Revenue Service or to any state or other taxing authority (including all penalties and interest), any demand or claim presented by another beneficiary, creditor or other claimant of the Trust; however, her obligation to refund and pay over shall be limited to the amount of the distribution made by the Trustee to her.
warrants that she has the full right and power to receive said distribution, that no other person is interested therein, and has not sold, assigned, transferred or set over the same or any interest therein or any part thereof.
She acknowledges she is executing this Receipt and Refunding Agreement (the “Agreement”) with the intention that it be legally binding on her, her heirs, personal representatives and assigns. She reaffirms and incorporates by reference herein her release of Trustee, set forth in the Release Agreement attached hereto as Exhibit 1, and further agrees to indemnify, defend, and hold harmless Trustee, its predecessors, successors, affiliates, related companies, employees, officers, directors, agents, attorneys, owners, partners, insurers, and assigns of and from any and all claims, liabilities, damages, demands, lawsuits, costs, and expenses that Dorner may have had in the past, present or future, arising from, relating to, or otherwise challenging this Agreement, the Judgment and Order, or the amounts paid or due under this Agreement.
In the event that any third party brings a claim against Trustee arising from, relating to, or otherwise challenging this Agreement, the Judgment and Order, or the amounts paid or due under this Agreement, and that claim is substantially identical to a claim concurrently brought by the same third party against her,
She agrees to indemnify, defend, and hold harmless Trustee, only for such claims substantially identical to those brought against her.(This part is really strange) In this event, she shall have the choice of representation. Other than specifically mentioned above, She is not responsible for the actions or inactions or claims costs or attorney’s fees, brought by any other persons, legal entities or beneficiaries regardless of the validity of any such claim. (They have appointed themSselves judge and jury here)
Dated: _______________ by: ____________________________________ she, as beneficiary and sole permissible distribute of the Trust
STATE OF ) ) ss: COUNTY OF ) On the day of August, 2015, before me the undersigned, a Notary Public in and for said State, personally appeared she, personally known to me or proved to me on the basis of satisfactory evidence to be the individual whose name subscribed to the within instrument and acknowledged to me that he/she executed the same in his/her capacity, and that by his/her signature on the instrument, the individual, or the person upon behalf of which the individual acted, executed the instrument. _________________________

RECEIPT AND REFUNDING AGREEMENT
The Trust dated April 17, 2003, as Amended and Restated The undersigned (“”), beneficiary of The Family Trust F/B/O dated April 17, 2003, as Amended and Restated (the “Trust”), hereby acknowledge receipt from The Edward Jones Trust Company (the “Trustee”), of all assets listed in Schedule A annexed hereto (less fees and costs of Trustee totaling $____ ), as the net proceeds due on account of the termination of the Trust per the August 12, 2015, Judgment and Order entered by the Probate Division of the Circuit Court of the County of St. Louis, State of Missouri (hereinafter referred to as the “Judgment and Order”).
states, to the best of her knowledge that:
• Charles Martin and Charlotte Davis were apportioned separate shares of The Martin Family Trust dated April 17, 2003 for their respective benefit, and that said separate shares were terminated by Reliance Bank, a successor trustee to Travelers Bank pursuant to Article VII under the Trust; (They do not know that.) (Most likely this was because under SC law it was a terminated to small unprofitable trust or that it was a trust under $100, 000.)
• On July 9, 2015 she executed a Release Agreement fully releasing Trustee its predecessors, successors, affiliates, related companies, employees, officers, directors, agents, attorneys, owners, partners, insurers and assigns, from any and all liability, claims, causes of action or damages, direct or indirect, in law or in equity, known and unknown, now or hereinafter arising from or relating to any matter involving the Trust.
See Release Agreement attached hereto as
Exhibit 1. agrees to refund and pay over to the Trustee such amounts as may be requested in writing by the Trustee to reimburse the Trust for any over-distribution to her or to satisfy her pro-rata portion of any debt of the Trust, any tax deficiency owed by the Trust to the Internal Revenue Service or to any state or other taxing authority (including all penalties and interest), any demand or claim presented by another beneficiary, creditor or other claimant of the Trust; however, her obligation to refund and pay over shall be limited to the amount of the distribution made by the Trustee to her.
warrants that she has the full right and power to receive said distribution, that no other person is interested therein, and has not sold, assigned, transferred or set over the same or any interest therein or any part thereof.
She acknowledges she is executing this Receipt and Refunding Agreement (the “Agreement”) with the intention that it be legally binding on her, her heirs, personal representatives and assigns. She reaffirms and incorporates by reference herein her release of Trustee, set forth in the Release Agreement attached hereto as Exhibit 1, and further agrees to indemnify, defend, and hold harmless Trustee, its predecessors, successors, affiliates, related companies, employees, officers, directors, agents, attorneys, owners, partners, insurers, and assigns of and from any and all claims, liabilities, damages, demands, lawsuits, costs, and expenses that Dorner may have had in the past, present or future, arising from, relating to, or otherwise challenging this Agreement, the Judgment and Order, or the amounts paid or due under this Agreement.
In the event that any third party brings a claim against Trustee arising from, relating to, or otherwise challenging this Agreement, the Judgment and Order, or the amounts paid or due under this Agreement, and that claim is substantially identical to a claim concurrently brought by the same third party against her,
She agrees to indemnify, defend, and hold harmless Trustee, only for such claims substantially identical to those brought against her.(This part is really strange) In this event, she shall have the choice of representation. Other than specifically mentioned above, She is not responsible for the actions or inactions or claims costs or attorney’s fees, brought by any other persons, legal entities or beneficiaries regardless of the validity of any such claim. (They have appointed themSselves judge and jury here)
Dated: _______________ by: ____________________________________ she, as beneficiary and sole permissible distribute of the Trust
STATE OF ) ) ss: COUNTY OF ) On the day of August, 2015, before me the undersigned, a Notary Public in and for said State, personally appeared she, personally known to me or proved to me on the basis of satisfactory evidence to be the individual whose name subscribed to the within instrument and acknowledged to me that he/she executed the same in his/her capacity, and that by his/her signature on the instrument, the individual, or the person upon behalf of which the individual acted, executed the instrument. _________________________

RECEIPT AND REFUNDING AGREEMENT
The Trust dated April 17, 2003, as Amended and Restated The undersigned (“”), beneficiary of The Family Trust F/B/O dated April 17, 2003, as Amended and Restated (the “Trust”), hereby acknowledge receipt from The Edward Jones Trust Company (the “Trustee”), of all assets listed in Schedule A annexed hereto (less fees and costs of Trustee totaling $____ ), as the net proceeds due on account of the termination of the Trust per the August 12, 2015, Judgment and Order entered by the Probate Division of the Circuit Court of the County of St. Louis, State of Missouri (hereinafter referred to as the “Judgment and Order”).
states, to the best of her knowledge that:
• Charles Martin and Charlotte Davis were apportioned separate shares of The Martin Family Trust dated April 17, 2003 for their respective benefit, and that said separate shares were terminated by Reliance Bank, a successor trustee to Travelers Bank pursuant to Article VII under the Trust; (They do not know that.) (Most likely this was because under SC law it was a terminated to small unprofitable trust or that it was a trust under $100, 000.)
• On July 9, 2015 she executed a Release Agreement fully releasing Trustee its predecessors, successors, affiliates, related companies, employees, officers, directors, agents, attorneys, owners, partners, insurers and assigns, from any and all liability, claims, causes of action or damages, direct or indirect, in law or in equity, known and unknown, now or hereinafter arising from or relating to any matter involving the Trust.
See Release Agreement attached hereto as
Exhibit 1. agrees to refund and pay over to the Trustee such amounts as may be requested in writing by the Trustee to reimburse the Trust for any over-distribution to her or to satisfy her pro-rata portion of any debt of the Trust, any tax deficiency owed by the Trust to the Internal Revenue Service or to any state or other taxing authority (including all penalties and interest), any demand or claim presented by another beneficiary, creditor or other claimant of the Trust; however, her obligation to refund and pay over shall be limited to the amount of the distribution made by the Trustee to her.
warrants that she has the full right and power to receive said distribution, that no other person is interested therein, and has not sold, assigned, transferred or set over the same or any interest therein or any part thereof.
She acknowledges she is executing this Receipt and Refunding Agreement (the “Agreement”) with the intention that it be legally binding on her, her heirs, personal representatives and assigns. She reaffirms and incorporates by reference herein her release of Trustee, set forth in the Release Agreement attached hereto as Exhibit 1, and further agrees to indemnify, defend, and hold harmless Trustee, its predecessors, successors, affiliates, related companies, employees, officers, directors, agents, attorneys, owners, partners, insurers, and assigns of and from any and all claims, liabilities, damages, demands, lawsuits, costs, and expenses that she may have had in the past, present or future, arising from, relating to, or otherwise challenging this Agreement, the Judgment and Order, or the amounts paid or due under this Agreement.
In the event that any third party brings a claim against Trustee arising from, relating to, or otherwise challenging this Agreement, the Judgment and Order, or the amounts paid or due under this Agreement, and that claim is substantially identical to a claim concurrently brought by the same third party against her,
She agrees to indemnify, defend, and hold harmless Trustee, only for such claims substantially identical to those brought against her.(This part is really strange) In this event, she shall have the choice of representation. Other than specifically mentioned above, She is not responsible for the actions or inactions or claims costs or attorney’s fees, brought by any other persons, legal entities or beneficiaries regardless of the validity of any such claim. (They have appointed themselves judge and jury here)
Dated: _______________ by: ____________________________________ she, as beneficiary and sole permissible distribute of the Trust
STATE OF ) ) ss: COUNTY OF ) On the day of August, 2015, before me the undersigned, a Notary Public in and for said State, personally appeared she, personally known to me or proved to me on the basis of satisfactory evidence to be the individual whose name subscribed to the within instrument and acknowledged to me that he/she executed the same in his/her capacity, and that by his/her signature on the instrument, the individual, or the person upon behalf of which the individual acted, executed the instrument. _________________________
This is commerce bank.

My husband and I invested our inheritance and retirement accounts with Edward Jones when we moved to Chapel Hill, N.C. in 1997. Jerry Bergner was our investment counselor. My husband had dementia (he passed away in 2002) and I was not well-versed in financial matters, including understanding budgeting. Because my husband was not able to help me in many different aspects of our lives, especially financial, I had to rely on Jerry to go over budget details with me. We moved to Florida in 2000 to escape the escalating taxes in Chapel Hill and all of my conversations with Jerry were over the phone. At one point he told me he "really didn't like doing this" . I was also helping my stepson pay for therapy since he had been in a horrific accident in which a young man ran headlong into his truck. Jeff's back was very traumatized and his insurance for the therapy ran out after a year. His payments were $1500 a month plus helping him with his living expenses. Through all of this I have Chronic Fatigue and am working full-time plus dealing with a husband who has dementia and needs someone with him whenever I left the house. Jerry kept telling me that I could only have a 6% cash outgo but he did not help me draw hard lines on where to cut the expenses. He said that if I kept outlaying this kind of money I would "end up in an apartement". I told him I did not know what else to do. Finally he told me that "if it were his family he would probably do the same thing" He could have at least suggested that Jeff could apply for disability, something that I never really thought of. I had talked with another financial advisor in Florida who said he would "help me stop the leak" so I talked with Jerry about the prospectus this advisor sent me. Jerry became quite irritated and told me that "my portfolio is balanced and not-over invested in stocks as the other financial advisor was suggesting and no, he did not need to read the prospectus." The more conservative advisor wanted to talk with me about annuities and when I mentioned this to Jerry he told me that "annuities can be tricky" which further discouraged me from using this advisor.

From what Jerry was telling me, I apparently had no other alternative to paying out so much money every month for Jeff's expenses other than to quit sending Jeff the money altogether. When 9/11 happened, we lost $100, 000 and needless to say, I have no investments left because Jerry would not help me figure out what to do about helping out Jeff other than to stop helping him. I called a law office, Meyer-Wilson, who helped other Edward Jones clients recoup money that was misdirected from mutual funds. They told me that I very well could have had a law suit against Edward Jones because it is "incumbent upon the company to act in the best interest of the client" which obviously is not what Mr. Bergner did. When I sent a complaint in to Edward Jones, I received this "cover our ###" letter from the complaint department lady saying that Jerry did nothing wrong, blah, blah, blah.

The Meyer-Wilson lawyer told me that Edward Jones is saved from a lawsuit against them because it is now "time-barred' since it has been over 6 years since the incident (2001). I truly wish I had followed my own instinct and transferred my investments to the financial advisor who was going to help me "stop the leak" instead of being intimidated by Mr. Bergner's misguided advice.

I am also sending a copy of this to Edward Jones Corporate Offices. Ought to be interesting to see what type of cover-up letter they send.

On about four different occassions agent Greg Smith has called my home trying to get me to move the money from my inherited account (a non-Edward Jones fund). He uses all sorts of tactics including false statements of fact and saying that my tax attorney and the rep from the fund do not know what they are talking about, he speaks to me as if I am ignorant and tries to bully me into doing what he requests. He is argumentative and rude and continues to call even though I have repeatedly asked him to stop and have been very upfront about not wanting to make any changes (not that I could without serious tax implications). I fortunately deal with the fund directly for any transactions or account changes I need but they still require a third party such as Edward Jones to be listed in their system as "manager" of the account. This is the second highly unprofessional agent I have had to deal with from Edward Jones so I am reluctant to try yet a third one and there are no other financial advisors in my area that handle this particular fund, I'm hoping he took my request seriously and no longer tries to contact me. I have even told this gentleman point blank that I take him as very rude and that he needs to change his tone when speaking to me--I am his customer after all and it is him that is calling me, I have never once contacted him. He leaves messages every day if I don't answer his calls. Next time I may just have to file a harassment complaint he is seriously that rude.

Please, please, anyone thinking of using Edward Jones for investments, don't!

They lost me a lot, I am luckier than most of the people who have complained. I still have a lot. I got out of there in time. I gave them 2 1/2 years, and not one of the suggested investments came out positive. Fortunately the stocks I made the brokers buy were good, and offset my loses.

Now I see the EJ brokers are pushing Payday loans. Not at all surprised.

alot of money, five years, alot of money gone, wife`s step father can do much about it because of family, but no phone calls about the money thought he was called an advisor. someone needs to check into this guy something isn`t right.

Edward Jones, scam, horrible service, lost me alot of money. I have personally dealt with this company, and let me tell you, if you have any sense, do not let these rip offs handle your funds. Their only concern of course is making money for themselves, regardless of how much you lose. They will tell you they are in business to help you and will get you to buy into any bogus idea they can sell you. You and I live in the real world, businesses are in business for themselves and to make their fat, greedy, wallets bigger. Well, I learned the hard way, I lost all of my money while they got richer. PLEASE, take it from me, do not invest your money in this company, you will end up with NOTHING!

Shane Jennings, Investment Representative/Thief- Has misused, mishandled, and embezzled money from my elderly mother. He has taken it upon himself to fire her attorney as soon as all funds were transferred into her account after my fathers death. This man is a crook, who has declared bankruptcy back in 2005... Who would want a man who is financially bankrupt to handle their finances? This man needs to be dealt with by law enforcement and his license pulled while he spends time behind bars. Elder abuse is the worst crime our society is facing today, please help capture these crooks like Shane and get them off the streets! Always Watching! Days are Numbered!

I had used these guys for many years, and as I was approaching retirement, I wanted to consolodate my holdings. I asked Edward Jones for assistance and they were most helpful; however, for one account, they sent the paper work to the wrong address, which caused a significant delay and cost me nearly $5, 000. When confronted with this, their response was: 'not our problem...' I suggest using another firm. (they did offer to provide me with the information to go to arbitration, but it never arrived.)

My complaint to the complaint department email was rejected and sent back - scam artists..

Complaints Department
Edward Jones
Canada

To whom it may concern:

I have a complaint to raise regarding the misappropriation and improper financial investments made for a couple in there 80s by your office in Yorkton Saskatchewan .

Linda Ouart has persuaded my elderly folks to invest 1/10 of their money and life savings into a back end purchase of mutual funds that have lost 4000.00 in the last 4 weeks.I have since had a Attorney
draft a Power of Attorney document and filed it to the Yorkton Office. I was inspired to become the POA because Linda Ouart has acted in bad faith and is a person of questionable morals who has undoubtedly
received substantially higher commissions - then if she would have offered sound financial advice .

I have conversed 3 weeks ago - with Linda and asked her to move the funds to a Manulife money market fund - as a investment parking lot - until the down-swing in the TSX stabilizes - due to the unrest in Europe and the USA.
I was told - Why do you watch the news - dont believe everything you see on the news "
I did work to keep the money at Edward Jones after a brief visit to her office - ( from a pending transfer to CIBC) as I was allowed to see the full portfolio held there by my parents. I did review the investment market risk - per manulife mutual investment and determined that in the interim I would instruct my parents to leave the funds at Edward Jones...

After that brief Visit to see Linda - a down turn in the TSX prompted me to call her to request the funds be moved to a money market fund - she was quite discontent with this idea -( I have saved the unanswered emails I sent her with this request, prior to my phone call finally being answered.) As a result of that conversation I was hung up on - My Parents tried to call her back as they were appalled at her tone and severe lack of professionalism - Linda did not answer their immediate return calls- voice mail recordings were all my Parents were able to achieve.

Either way - I question weather or not Edward Jones operates with any Corporate Governance that states that the Office Representatives of the investment firm should act in good faith to meet the needs of their clients, and utilize a professional
demeanor when working with its clients. - That perhaps maybe some internal regulations restrict representatives from looking out for themselves and obtaining larger commissions from offering and selling poor advice to non suspecting elderly
clients, in this case, well beyond their retirement ages.

Essentially Linda Ouart is stalling on allowing me to be the POA for my folks - so that I can not make the changes needed to protect their investments - She is at a loss with her rational and is evading contacting myself - she has her office assistant
email myself occasionally with emails such as the one attached to this complaint. I see them as stall tactics and can no longer accept this type of relationship with your investment firm .

I will instruct my parents not to place any more funds into accounts with Edward Jones at this time. I may elect to move these existing funds from Edward Jones, Yorkton office in Saskatchewan, within the next week if this complaint is not processed and proper action taken to mitigate the damage done by Linda Ouart.

( I am not without resources and feel that, first - I will take this to your complaint department . )

Thank you for your cooperation in looking into this matter, and I look to your timely email response .

Todd Thompson
[protected]@yahoo.com
[protected] cell

Investments cashed in by edward jones agent jim ward because he accepted a proven forged document without any knowledge of account holder. After abundance of phone calls, letters to both plano, il. Office and corporate office - no results!

We moved all of our investments to Edward Jones after dissatisfaction with our original broker. We had lengthy discussions about how we were looking for someone who would pay attention to our investments and keep us informed when and what to buy/sell and have a hands on approach. I work offshore and don't have time to deal with this. I do understand the processes though and can participate in and understand the advice.

First they did not want to use email, which should have been my first clue. I tried to set up meetings but they were too busy to accommodate my busy schedule; never working outside of the fixed box of time.

Finally tired of being ignored, we transferred all of our investments out. Now comes the worst part. All of the investments are in "Edward Jones" name and they have to sell them to move them, with a 5% minimum commission on everything. This was thousands of dollars.

Pros:
Nice tie and detailed reports when they bother to produce them

Cons:
They put your money in THEIR name! 5% or $50 on EVERYTHING they sell of yours. Once you are in, you are trapped as leaving will cost you BIG.

They never paid any attention to our investments, called except to try and sell an issue. Sometimes we wouldn't hear for over a year! I would lose track of time and trusted them to keep me informed; foolish I know. But they did agree to provide this service.

The broker was given a power of attorney protecting an elder that is not able to make sound financial decisions and it took hell and high water to get her to recognize it.

Rather than respect the POA as she's supposed to according to Florida law, she fought the family tooth and nail until they went to the Florida State Attorney General's Elder Abuse Department.

Move your money to Scottrade or Etrade but get your money out of Edward Jones.

Edward Jones Company has more crooks on their payroll than the mob. You name it, they do it: churning, negligence, breach of fiduciary duty, misrepresentation, failure to supervise employees, and fraudulent actions to deprive payments. I am currently halfway finished with my extensive narrative on the abuses I have sustained by mistakenly trusting this band of con artists. They have raped me repeatedly, but I refuse to go down in flames without taking some of them with me! The final retribution will be mine, and I will have the last laugh! Caveat Emptor investors, dismiss my warning at your own financial peril.

John Cravens of the Laguna Hils office does a poor job. Not monitoring every clients account and not communicating with them daily. No response from customer service from main Edward Jones office. I asked to close my account and they failed to respond and continued to withdraw funds from my bank. I asked to end it before and they ignored my message. Please investigate since there will be other victims.

Broker summoned me to his office under false pretenses saying he had "a couple of recommendatins for me" on September 3rd, one day after I was in his office with my mother and brother who were transacting business. Mr. Kedley approched me in a threatening manner to say I was not longer welcome in his office and that I had gone to "inappropriate areas of his office" the day before. I was at a total loss and could not understand. He said he saw me crouching down behind his front desk. I was with my mother and brother and asked only to the secretary "what is the market doing" she said, "let's look" I was not behind the desk at all. Mr. Kedley kept saying I saw what I saw. I said you are wrong Jerry and are making a mistake. I can't believe that someone who holds a brokers license and is managing my money for over 5 years would act in such a disoriented way. He seemed wild and almost scary in his approach to me. I just want him to be notified of his unprofessional behavior and that I would like to transfer my funds without a problem or more hostility from him.

The broker, Ed Sernoski, did purchase in one of my accounts, 400 shares of BP without discussion or authorization on May 27, 2010. When I complained, I was stalled off by their compliance department and told to complain to IIROC, which is another delaying tactic. Apparently, IIROC will not order restitution.

I have subsequently filed a small claims action for my losses of about $9, 000. Edward Jones lawyers actually filed a statement of Defence which basically states that I am only complaining because the investment has fallen in value.

In 40 years of investing, nothing like this has ever happened to me before. Needless to say, I removed the account. These guys are major bad news. I only hope I get my money out of them before they crash and burn.

To any of you out there that might be thinking of investing, stay as far away from Edward Jones as you can possibly get. I invested with them and decided that I needed to close the account. I’ve emailed them, written them, talked to them on the phone for three weeks now and can’t get them to close my account. I’ve lost $3000.00 since I tried to close my account. I’m contacting an attorney now hoping he can do something. Edward Jones seems to be using the Bernie Madoff method of making money.

The manager of that office came to my neighborhood going from house to house trying to drum up business.

I would expect Avon reps, deliveries from UPS, Fedex or US mail, family and friends, and even children with school fund raising material etc to show up at my door, but I never expected to see a person representing an investment company show up at our door without an appointment.

In my opinion, this is short of panhandling/socilitation.

My, Robert Charles Casey's father Billy Robert Casey Died in May 15 1991. I received a fivety thousand dollar inheritance at that time I was twelve years old. There were problems between my dad and my mothers parents, they (mothers parents) felt that my mother should have been entitled to everything which was four hundred thousand all together.

The fivety thousand was diversified in American mutual funds and by June of 1998 it was seventy eight thousand dollars. I added it up and from '91 to '98 the fivety thousand made ten dollars and ninety six cents a day.

What my problem is they powerfully persuaded me that I was doing the right thing and manipulated numbers to their advantage when the bottom line was ten dollars a day which was never spoke of to me . I never received a dime of that inheritance from the death of my father as far as competent pleasurable consumer spending. I would like to spend my money in pleasurable consumer spending.