Menu
For Business Write a review File a complaint
Egypt Airlines / EgyptAir Customer Service Phone, Email, Contacts

Egypt Airlines / EgyptAir
Reviews and Complaints

www.egyptair.com

Learn how the rating is calculated

1.6 101 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Egypt Airlines / EgyptAir Complaints 101

ComplaintsBoard
V
7:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Egypt Airlines / EgyptAir bad service

I bought a ticket for my son through cheaptickets.com and my son had the worst time in traveling, first of all the egypt airlines flight from beirut to egypt was at 12.45pm they changed the time to 9 pm so he had to wait at airport from 10am to 9pm, then at cairo airport he waited about 18 hours and he had a lot of bad time there because of not caring for his cheked in luggage, he had to search for them and take his bags by himself to the right place and made him pay 150 euros for travel changes, they told him that he has to contact ticket provider for these problems, I contacted cheaptickets customer services and they said that they might not be able to do anything but they'll try?This was the first and last time that I purchase a ticket thru cheaptickets and I will make sure to tell everyone about his ordeal because it was really a hell time and no one can explain it but himself, so here I am writing so everyone knows what to expect at some airports.

Read full review of Egypt Airlines / EgyptAir and 9 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
G
G
Gebril Mahmoud
US
Dec 16, 2023 5:59 am EST

My bag which was not recieved in my flight in Schipol is missing and untracebale , want a reply .

want to see receponsibility .

the bag had expensive items and till now is not informed where and if it was found

information :

AHL AMSMS13518

flight date 30-06-2023

cairo Airport to schipol Airport

E
E
eli greenfield
US
Sep 23, 2023 7:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

my flight was from JFT to TLV via CAI on egyptair on set 7th flight ms986 and ms601

my baggage never showed up in tel aviv

and all my clothing is in the missing baggage

and i have no one to talk to

can you please help me?

thank you

U
U
U_K
Dubai, AE
May 22, 2023 11:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was on a flight from Cairo to Dubai MS910 on the 15th of May in seat 41K.

When I arrived to Dubai I found that my bag was opened and 3 watches were stolen.

Egyptair said they can do nothing about it !

G
G
Ghost8918
May 20, 2023 4:48 am EDT

Were so sorry for the delay because my son was hospitalized since we arrived I get so busy and forgot to report about my luggage

View 0 more photos
C
C
CHERIF aboubakar
Doha, QA
Feb 01, 2023 1:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cherif Aboubakar mahamat

My flight MS937

TICKET NUMBERS [protected]

Traveling date 03jan2023

Arriving date 04jan2023

File refrence of the airport hamad international airport DOHMS13230

Bag lost 1 blue colour 13kg contained document

M
M
mohamed Zamo
US
Jun 29, 2019 2:52 pm EDT

Egypt air Office in Kuwait refused to change the date of departure, knowing that my ticket is refundable.

View 0 more photos
D
D
Duaa Saleh
US
May 21, 2019 7:40 am EDT

The flight was delayed 3 hours without any excuse and apologies and the employees were so rude and the airport was uncivilized and about the workers they were misbehaving with the travelers.

View 0 more photos
C
C
Charles NWOSU
FR
Sep 19, 2018 3:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Egyptair Flight M5800 Eco Paris-Cairo 06/04/2017 and
Egyptair Flight M5875 Eco Cairo-Lagos 07/04/2017.

Damaged Luggage Claim / Insurance Ref No 2349/2017
Processed Damaged Bag Ref LOSMS 10971

Approved Claim settlement is USD 75

Client has been waiting in Lagos for remboursement/settlement
Return Flight Lagos-Cairo- Paris is 05/10/2017

G
G
Godandaram Janaki ram
Oct 25, 2008 3:24 pm EDT

Dear Sirs,
I am a frequent flyer of Emirates airlines. I travel to Ghana every three months sometime six business class trips a year.
This time around I wanted to try out the Egypt air as your airline also flies to Accra, Ghana.
I boarded the flight MS 969 out of Kuala Lumpur on the 13th October close to midnight. My seat number was 9D. During the flight to Mumbai I was reading some magazines and place my bifocal eye glass on the pillow next to my seat which was vacant.

On touch down I even held the glasses on the seat to make sure it does not fall off, than while the cleaners came in to the aircraft to clean I just dozed off.

When the flight was taking off from Mumbai still in a daze (sleepy), some 5 minutes after take off, I tried looking for the glasses on the seat next to me (which was still vacant), checked rear, under and seat behind my seat etc and did not find glasses. I reported to the Crew (Elderly man) he just shook his head negatively saying he can't do much. I suggested he inform the pilot to inform the Airport in Mumbai as a warning to others who will fall victim to these thieves (posing as cleaners). I had so much problem not being able to read without the glasses although I had another pair in my checked in baggage.

I am very disappointed in the response I received from the crew chief. At the airport in Cairo I expected a pick up instead I was told to go out to the next terminal to obtain my hotel voucher.

The glasses a "Longines" cost me US$ 545.00 and was practically new.

Due to this bad encounter and the hassles I had to go through in Cairo, I purchased new ticket from Emirates Agent in Accra.

I am sending this mail for your office in Mumbai to investigate and to weed out the culprit before the Airline's reputation deteriorates further.

With kind regards,

Godandaram Janaki Ram (G. J. Ram)
(IAPA Membership # 51639)

Egypt Airlines / EgyptAir Reviews 0

Looks like Egypt Airlines / EgyptAir has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Egypt Airlines / EgyptAir, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Egypt Airlines / EgyptAir complaint handling

Egypt Airlines / EgyptAir reviews first appeared on Complaints Board on Oct 17, 2008. The latest review Missed connecting flight because of egypt airl delay + damaged luggage and articles+no ac in flight was posted on Oct 16, 2024. The latest complaint lost baggage refund was resolved on Sep 16, 2014. Egypt Airlines / EgyptAir has an average consumer rating of 2 stars from 101 reviews. Egypt Airlines / EgyptAir has resolved 15 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
605 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Egypt Airlines / EgyptAir Contacts

  2. Egypt Airlines / EgyptAir phone numbers
    +20 9007 0000
    +20 9007 0000
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 9007 0000 phone number 28 28 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 9007 0000 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 9007 0000 phone number 26 26 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 9007 0000 phone number
    4%
    Confidence score
    National Call Center
    +20 224 830 888
    +20 224 830 888
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 224 830 888 phone number 9 9 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 224 830 888 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 224 830 888 phone number 5 5 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 224 830 888 phone number
    29%
    Confidence score
    Abbasia
    +20 226 823 271
    +20 226 823 271
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 226 823 271 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 226 823 271 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 226 823 271 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 226 823 271 phone number
    Abbasia
    +20 223 900 999
    +20 223 900 999
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 223 900 999 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 223 900 999 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 900 999 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 900 999 phone number
    Adly
    +20 223 902 444
    +20 223 902 444
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 223 902 444 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 223 902 444 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 902 444 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 902 444 phone number
    Adly
    +20 223 906 078
    +20 223 906 078
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 223 906 078 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 223 906 078 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 906 078 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 906 078 phone number
    Adly
    +20 223 927 680
    +20 223 927 680
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 223 927 680 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 223 927 680 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 927 680 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 927 680 phone number
    Adly
    +20 226 966 798
    +20 226 966 798
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 226 966 798 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 226 966 798 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 226 966 798 phone number 1 1 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 226 966 798 phone number
    Airport - Terminal 3
    +20 222 067 010
    +20 222 067 010
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 067 010 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 067 010 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 067 010 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 067 010 phone number
    Airport -Terminal 1
    +20 224 183 690
    +20 224 183 690
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 224 183 690 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 224 183 690 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 224 183 690 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 224 183 690 phone number
    Airport -Terminal 1
    +20 225 749 714
    +20 225 749 714
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 225 749 714 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 225 749 714 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 225 749 714 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 225 749 714 phone number
    Foreign Affairs
    +20 225 777 007
    +20 225 777 007
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 225 777 007 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 225 777 007 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 225 777 007 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 225 777 007 phone number
    Foreign Affairs
    +20 224 183 722
    +20 224 183 722
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 224 183 722 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 224 183 722 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 224 183 722 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 224 183 722 phone number
    Heliopolis
    +20 222 908 453
    +20 222 908 453
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 908 453 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 908 453 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 908 453 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 908 453 phone number
    Heliopolis
    +20 222 904 528
    +20 222 904 528
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 904 528 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 904 528 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 904 528 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 904 528 phone number
    Heliopolis
    +20 222 741 953
    +20 222 741 953
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 741 953 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 741 953 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 741 953 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 741 953 phone number
    Nasr City
    +20 222 718 038
    +20 222 718 038
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 718 038 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 718 038 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 718 038 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 718 038 phone number
    Nasr City
    +20 222 718 031
    +20 222 718 031
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 718 031 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 718 031 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 718 031 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 718 031 phone number
    Nasr City
    +20 222 069 075
    +20 222 069 075
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 069 075 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 069 075 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 069 075 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 069 075 phone number
    Shobra
    +20 222 069 071
    +20 222 069 071
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 069 071 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 069 071 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 069 071 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 069 071 phone number
    Shobra
    +20 222 069 072
    +20 222 069 072
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 069 072 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 069 072 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 069 072 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 069 072 phone number
    Shobra
    +20 223 927 664
    +20 223 927 664
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 223 927 664 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 223 927 664 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 927 664 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 927 664 phone number
    Talaat Harb
    +20 223 930 381
    +20 223 930 381
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 223 930 381 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 223 930 381 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 930 381 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 930 381 phone number
    Talaat Harb
    +20 233 475 193
    +20 233 475 193
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 233 475 193 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 233 475 193 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 233 475 193 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 233 475 193 phone number
    Zamalek
    +20 233 472 027
    +20 233 472 027
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 233 472 027 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 233 472 027 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 233 472 027 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 233 472 027 phone number
    Zamalek
    +20 233 051 431
    +20 233 051 431
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 233 051 431 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 233 051 431 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 233 051 431 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 233 051 431 phone number
    Zamalek
    More phone numbers
  3. Egypt Airlines / EgyptAir emails
  4. Egypt Airlines / EgyptAir address
    EgyptAir Complex, South building, Second Floor, Airport Road, Cairo, Egypt
  5. Egypt Airlines / EgyptAir social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024

Most discussed Egypt Airlines / EgyptAir complaints

bad service
1
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.