Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Airlines and Air Travel Egypt Airlines / EgyptAir Lost baggage
Egypt Airlines / EgyptAir

Egypt Airlines / EgyptAir review: Lost baggage

M
Author of the review
8:03 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi,

Customer Service

EgyptAir

EgyptAir Building

Cairo Airport Road

Heliopolis, Cairo, Egypt

Complaint Regarding Lost Luggage

Dear Sir/Madam,

I am writing to express my deep disappointment and frustration regarding the mishandling of my luggage during my recent journey with EgyptAir. My name is Edun Abdullateef, and I am writing this letter to file a formal complaint about the lost luggage incident that occurred on 07/11/2023 on flight number MS-077- [protected] from Nigeria to Canada.

Upon my arrival at Toronto, I discovered that 2 of my checked baggage did not arrive with the flight. The details of the baggage are 0077MS584112 and 0077MS 583975 . I immediately reported the issue to the security who advised I contact the airline customer service online.

This incident has caused me significant inconvenience and distress, as my luggage contained essential items such as clothing, personal belongings, and important documents. I will have to incur additional expenses to purchase basic necessities while I await the return of my luggage.

I am deeply disappointed with the lack of communication and assistance provided by EgyptAir in resolving this matter promptly. I expect a reputable airline such as EgyptAir to handle passengers' belongings with care and to have efficient procedures in place to address such situations.

I kindly request the following actions to be taken promptly:

Provide me with a detailed update on the current status and location of my lost luggage.

Compensate me for the additional expenses incurred due to the loss of my luggage, as well as for the inconvenience and distress caused during this entire ordeal.

Implement necessary measures to prevent similar incidents from occurring in the future, such as improving baggage tracking systems and staff training.

I urge EgyptAir to prioritize customer satisfaction and take immediate action to rectify this situation. I expect a response to this complaint within 10 business days from the date of this letter. Failing to address this matter adequately will compel me to escalate this complaint further and explore other avenues to seek compensation for the inconvenience caused.

Thank you for your immediate attention to this matter. I look forward to a swift resolution and a satisfactory response.

Sincerely,

Edun Abdullateef

More
Send message
Copy link
Report
Helpful? 0 0
Share
Reply
0 comments
Add a comment

More Egypt Airlines / EgyptAir reviews & complaints

Egypt Airlines / EgyptAir - lost baggage 22
Egypt Airlines / EgyptAir - refund 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Egypt Airlines / EgyptAir - bad service 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Egypt Airlines / EgyptAir - terrible customer service 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Egypt Airlines / EgyptAir - ms 800 (paris cdg 1 to cairo)
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Egypt Airlines / EgyptAir - Loss one of my bags 1
Egypt Airlines / EgyptAir - broken plane ms664 jed to cai march 4th 2018
Egypt Airlines / EgyptAir - egyptair refund of ticket
Egypt Airlines / EgyptAir - crew smoking onboard
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Egypt Airlines / EgyptAir - abandonment 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Egypt Airlines / EgyptAir reviews and complaints

  1. Egypt Airlines / EgyptAir Contacts

  2. Egypt Airlines / EgyptAir phone numbers
    +20 9007 0000
    +20 9007 0000
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 9007 0000 phone number 28 28 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 9007 0000 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 9007 0000 phone number 26 26 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 9007 0000 phone number
    4%
    Confidence score
    National Call Center
    +20 224 830 888
    +20 224 830 888
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 224 830 888 phone number 9 9 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 224 830 888 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 224 830 888 phone number 5 5 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 224 830 888 phone number
    29%
    Confidence score
    Abbasia
    +20 226 823 271
    +20 226 823 271
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 226 823 271 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 226 823 271 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 226 823 271 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 226 823 271 phone number
    Abbasia
    +20 223 900 999
    +20 223 900 999
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 223 900 999 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 223 900 999 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 900 999 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 900 999 phone number
    Adly
    +20 223 902 444
    +20 223 902 444
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 223 902 444 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 223 902 444 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 902 444 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 902 444 phone number
    Adly
    +20 223 906 078
    +20 223 906 078
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 223 906 078 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 223 906 078 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 906 078 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 906 078 phone number
    Adly
    +20 223 927 680
    +20 223 927 680
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 223 927 680 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 223 927 680 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 927 680 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 927 680 phone number
    Adly
    +20 226 966 798
    +20 226 966 798
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 226 966 798 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 226 966 798 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 226 966 798 phone number 1 1 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 226 966 798 phone number
    Airport - Terminal 3
    +20 222 067 010
    +20 222 067 010
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 067 010 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 067 010 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 067 010 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 067 010 phone number
    Airport -Terminal 1
    +20 224 183 690
    +20 224 183 690
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 224 183 690 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 224 183 690 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 224 183 690 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 224 183 690 phone number
    Airport -Terminal 1
    +20 225 749 714
    +20 225 749 714
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 225 749 714 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 225 749 714 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 225 749 714 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 225 749 714 phone number
    Foreign Affairs
    +20 225 777 007
    +20 225 777 007
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 225 777 007 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 225 777 007 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 225 777 007 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 225 777 007 phone number
    Foreign Affairs
    +20 224 183 722
    +20 224 183 722
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 224 183 722 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 224 183 722 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 224 183 722 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 224 183 722 phone number
    Heliopolis
    +20 222 908 453
    +20 222 908 453
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 908 453 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 908 453 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 908 453 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 908 453 phone number
    Heliopolis
    +20 222 904 528
    +20 222 904 528
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 904 528 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 904 528 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 904 528 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 904 528 phone number
    Heliopolis
    +20 222 741 953
    +20 222 741 953
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 741 953 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 741 953 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 741 953 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 741 953 phone number
    Nasr City
    +20 222 718 038
    +20 222 718 038
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 718 038 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 718 038 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 718 038 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 718 038 phone number
    Nasr City
    +20 222 718 031
    +20 222 718 031
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 718 031 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 718 031 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 718 031 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 718 031 phone number
    Nasr City
    +20 222 069 075
    +20 222 069 075
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 069 075 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 069 075 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 069 075 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 069 075 phone number
    Shobra
    +20 222 069 071
    +20 222 069 071
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 069 071 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 069 071 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 069 071 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 069 071 phone number
    Shobra
    +20 222 069 072
    +20 222 069 072
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 222 069 072 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 222 069 072 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 069 072 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 222 069 072 phone number
    Shobra
    +20 223 927 664
    +20 223 927 664
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 223 927 664 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 223 927 664 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 927 664 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 927 664 phone number
    Talaat Harb
    +20 223 930 381
    +20 223 930 381
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 223 930 381 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 223 930 381 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 930 381 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 223 930 381 phone number
    Talaat Harb
    +20 233 475 193
    +20 233 475 193
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 233 475 193 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 233 475 193 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 233 475 193 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 233 475 193 phone number
    Zamalek
    +20 233 472 027
    +20 233 472 027
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 233 472 027 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 233 472 027 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 233 472 027 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 233 472 027 phone number
    Zamalek
    +20 233 051 431
    +20 233 051 431
    Click up if you have successfully reached Egypt Airlines / EgyptAir by calling +20 233 051 431 phone number 0 0 users reported that they have successfully reached Egypt Airlines / EgyptAir by calling +20 233 051 431 phone number Click down if you have unsuccessfully reached Egypt Airlines / EgyptAir by calling +20 233 051 431 phone number 0 0 users reported that they have UNsuccessfully reached Egypt Airlines / EgyptAir by calling +20 233 051 431 phone number
    Zamalek
    More phone numbers
  3. Egypt Airlines / EgyptAir emails
  4. Egypt Airlines / EgyptAir address
    EgyptAir Complex, South building, Second Floor, Airport Road, Cairo, Egypt
  5. Egypt Airlines / EgyptAir social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Egypt Airlines / EgyptAir Category
Egypt Airlines / EgyptAir is ranked 74 among 221 companies in the Airlines and Air Travel category
#72 Miles and More Miles and More #73 Charles de Gaulle Airport / Paris Aeroport Charles de Gaulle Airport / Paris Aeroport #74 Egypt Airlines / EgyptAir Egypt Airlines / EgyptAir #75 Air India Air India #76 Hong Kong International Airport Hong Kong International Airport

Most discussed Egypt Airlines / EgyptAir complaints

bad service
1
(opinions to this review)
Egypt Airlines / EgyptAir Alternatives
SriLankan Airlines 38 reviews Hong Kong Airlines 1 review Flybe 7 reviews FlySafair / Safair Operations 225 reviews Sun Express 19 reviews