Electrolux review: Gas stove - model number: fcfg3083as

Electrolux - **** Buyer Beware **** (very poor customer support after the sale).

Issue: there is a flaw in the force/torque required for gas top burner to ignite or partially open filling room with gas. A complaint was filed with Electrolux by phone and email, service call which all led back to "no issue found", although, demonstrating issue to service person. It amazes me, Electrolux, recommends for me to purchase aftermarket safety caps for burner knobs, yet, won't offer to provide or reimburse the customer to do so.

Below is 7/18/24 response to BBB which led to BBB case closure even after I rejected twice Electrolux responses.

My concern is beyond me, as a Sr Product Engineer, this is a legitimate safety issue to consumer, yet, pushed under the rug until a tragic event occurs. For Electrolux to push 100% responsibility onto the customer to remain safe with a defective burner system is not acceptable.

I feel Electrolux is standing behind their corporate response form and using their methods to stall or hedge their side using 3rd party Service to shield them from after the sale issues. That is when I involved BBB in June 2024, which also, led to siding with Electrolux, no surprise.

At this time, Electrolux has lost one future repeat customer and hope others reading this don't end up the same.

Lastly, I invited Electrolux to visit and see the design issue first hand, declined.

Electrolux Major Appliances, North America 10200 David Taylor Drive Charlotte, NC 28262

July 18, 2024

RE: BBB Case Number: [protected]

Date Received: 07/15/2024

Electrolux Reference Number: [protected] Model Number: FCFG3083AS

Serial Number: VF31523944

Registered Date of Purchase: 12/29/2023

Dear D Failla, We are in receipt of the above referenced Better Business Bureau referral. All relevant information remains the same since our previous response. Please be advised that there was not a functional failure found within the unit during the service call with the authorized service provider, SEARS HOME SERVICES [protected]. Electrolux recommends having an authorized service provider evaluate the appliance if you feel that you are currently experiencing a functional failure. In the event an authorized service provider diagnoses the appliance, and the concern is not a functional failure within the limited one-year warranty, you may be charged for the service call. Please contact our Customer Care [protected] or connect with us via live chat by going to www.frigidaire.com Monday - Friday 8:30 am - 8 pm EST for assistance with scheduling service under the limited one-year warranty. We apologize for not being able to provide any further settlement on this complaint.

Thank you for referring this concern to us and for allowing us the opportunity to respond.

Best Regards,

Michelle

Electrolux Executive Escalations

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