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Elixinol Complaints 4

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7:30 am EST
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Elixinol Received part order and charged more than the invoice

I have purchased cbd oil from elixinol several times in the past. The goods have arrived on time and as described. This time - elixinol uk order confirmation your order #u000001036 - I have received half of my order for two 10ml 10% cbd tinctures. Only one bottle has arrived and my card has been charged a few pounds extra than the invoiced bill for two bottles. Worryingly the company have not responded to four emails sent on consecutive days requesting information regarding the remainder of the order.

Desired outcome: Fulfill the order and at the agreed price

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3:12 pm EST
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On ‘Cyber Monday' November 27, 2017 I ordered CBD oil from Elixinol LLC (580 Burbank St. Unit 155 Broomfield CO 80020 - email address - [protected]@elixinol.com) over the internet for a Buy One Get One Respira Hemp Oil 300 mg. (order # 38566EXL.) I received an electronic receipt from Elixinol that showed I had been charged for 2 orders. I texted them that today...

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8:46 pm EDT

Elixinol elixinol 300 cinnamint

So disappointed after reading reviews stating this was working for pain. It did nothing for my back pain and when I used it for a migraine, it made it worse. When you have been dealing with chronic back pain for years, you just want something that makes it bearable. I tried using this over a period of days and nothing, didn't work at all. I just want my money back.

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Is Elixinol Legit?

Elixinol earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Elixinol to be a trustworthy company. Although there's a 25% resolution rate for customer complaints, which deserves attention, Elixinol is known for their high standards and safety. If you're thinking about dealing with Elixinol, it's wise to check how they handle complaints.

We found clear and detailed contact information for Elixinol. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for elixinol.com can be seen as a positive aspect for Elixinol as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Elixinol's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Elixinol.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Elixinol as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

The Elixinol website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

Elixinol.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Elixinol.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The elixinol.com may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to Elixinol. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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12:52 am EST
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Elixinol Don't deal with these clowns!

I made an order with Elixinol and they immediately charged my card. They took my money but I did not receive a confirmation message and they did not give me a tracking number. One weeks later I called customer service and asked about the status of my order and they asked me to wait and I was put on hold. They finally came back to me 20 minutes later and asked me to call later because they were unable to find my order. Absolutely ridiculous! I called later and they said that my order was on its way but they could not find its present location. They asked me to be patient and wait. I'm still waiting and nothing! Don't deal with these clowns!

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Emily Porter
US
Jul 26, 2017 2:34 pm EDT

I filled out Exlinol's online contact form twice to inquire about a refund. It promises someone will contact you shortly after submitting, and no one has ever contacted me. Very disappointed.

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Graham Seymour
US
May 03, 2017 6:03 am EDT

So strange to see this - I've had nothing but positive interactions with these guys, and their CBD pen is world-class. I suspect it's an outlier - I hope you got it sorted! :)

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Overview of Elixinol complaint handling

Elixinol reviews first appeared on Complaints Board on Nov 17, 2016. The latest review Received part order and charged more than the invoice was posted on Feb 2, 2021. The latest complaint Don't deal with these clowns! was resolved on Nov 17, 2016. Elixinol has an average consumer rating of 2 stars from 4 reviews. Elixinol has resolved 1 complaints.
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  1. Elixinol Contacts

  2. Elixinol phone numbers
    +1 (844) 804-3504
    +1 (844) 804-3504
    Click up if you have successfully reached Elixinol by calling +1 (844) 804-3504 phone number 0 0 users reported that they have successfully reached Elixinol by calling +1 (844) 804-3504 phone number Click down if you have unsuccessfully reached Elixinol by calling +1 (844) 804-3504 phone number 0 0 users reported that they have UNsuccessfully reached Elixinol by calling +1 (844) 804-3504 phone number
    USA
    +61 042 204 5672
    +61 042 204 5672
    Click up if you have successfully reached Elixinol by calling +61 042 204 5672 phone number 0 0 users reported that they have successfully reached Elixinol by calling +61 042 204 5672 phone number Click down if you have unsuccessfully reached Elixinol by calling +61 042 204 5672 phone number 1 1 users reported that they have UNsuccessfully reached Elixinol by calling +61 042 204 5672 phone number
    Australia
  3. Elixinol emails
  4. Elixinol address
    555 Burbank St., Broomfield, Colorado, 80020, United States
  5. Elixinol social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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