Emirates
Reviews and Complaints

My flight from kht to dubai on 17 january 2013 has been cancelled for security reasons and I was re-booked on 19/01/2013 (see relevant attachments). As a result I have missed my connecting flight via aa. Airlines on 19/01/2013 from ny to port au prince, haiti.
As a result of the cancellation I had stay two nights in khartoum and two nights in new york as aa. Airlines re-booked my ticket on22 january instead of 19 january 2013.
I have spent an amount of us$ 200.00 for hotel and transportation (2 nights in khartoum as emirates did not provide accommodation) and an amount of us$280.00 in new york as I had to spend two nights because I missed my connecting flight to port au prince on 19/01/13 and I made it on 22/01/2013. I was also absent for 2 working days from my work.
I would hope to get reimbursed the sum of us$480.00.

Thanks.

I arrived in new york on board emirates e k 201 today 22 january 2013. The flight was delayed for more than two hours in dubai before take off. This caused me looking my connecting flight aa 227 to las vegas for my business meeting. I am currently checked in a hotel at an extra cost as the next flight is in the morning 23jan 2013. I need emirates to compensate me for this loss of time, business and refund my hotel bill of which a co. Py shall sent upon check out. I am currently considering a legal action.

My name is susan chishimba and a loyal emirates fly-er and have never had bad service before, I flew on flight ek0766 on 21st dec 2012 with my 9 month old baby at the time. The flight was delayed from johannesburg with no apology hence this caused me to miss my connecting flight to london ek0029. The lady at the service desk in dubai did not contact my sister in london who was driving from kent to come and fetch us causing panic attacks and also unnecessary fees for parking for this delay advising them of this delay neither did she call my husband in s. Africa. To top it all I had not been offered any food for my baby and I was made to sit in dubai at the airport for 7 hour with an infant : - (. My baby was so restless. When we eventually connected I was made to sit on a seat not suitable for a mother with a baby (On my initial booking I had pre-seated on good seats. My returning flight on 15 jan 2013 ek0006 and ek0763 was a bit better. It would be great if mothers would be catered for really. Many thanx

My daughter eommenced training with Air Emirates as cabin crew personnel in Dubai at the end of September 2012. We were led to believe that there would be a support programme from the day she arrived and that she would be sharing accomodation with other trainees.However, this was not the case and she was put in with a girl who was already flying and who was not communicative and was not often in the accommodation. My daughter persevered with the training which was strenuous and was punitive: constant feedback which was often negative and not very supportive. Finally, near the end of the training, my daughter started to have panic attacks and was very anxious. She went to the doctors attached to Emirates and was told to go to a councellor. After a week, the councellor told her that she could go back to training but she was not referred to the doctor to check her wellbeing. After another absence, the councellor told her that she was to see the doctor again but it would probably not be good news. At this I went over to Dubai to be a support to my duaghter but when she went to the doctors he said that she would be going back to training the following week. She tried to contact her induction trainer but he did not reply to phone calls or emails. Finally he contacted her on the following Sunday and said that she would be able to go back to training. She was particularly concerned because on Saturday night she had been phoned by the flight deck asking why she wasn't on the flight to Iran and that she would be given a warning. She told him that she had not completed her training and that personnel at Emirettes were aware of this. The induction trainer told her not to worry. However, when she went to see him on Tuesday 18th December, a member of HR was also there and she told my daughter thatt he contract had been terminated. My daughter wa s shocked. This did not correlate with the information she had been given by the trainer or doctor a few days before. She was not given a reason why the contract was terminated and the meeting was held in a very curt manner. I phoned bnoth the HR member and the induction trainer but they were not supportive and would not give me a reason for the termination. I went over to Dubai on Friday 21st December and spoke to someone from Personnel but she could not give me answers. I was particularlyconcerned as the shock and trauma caused my duaghter to take an overdose of tablets on Thursday 20th Dec and she had to go to hospital. She returned to London on 24th December and she is causing us great concern due to physical and emotional well being. She cannot move on as she does not know why her contract was terminated. My main concerns realte to lhow the whole process was carried out in Dubai by managemebnt and the conflicting advice and information given to my duaghter. I also believe lthe councellor acted unprofessionally and insensitively. One comment made by her was that she looked terrible and to pull hersel together. Her conduct has put my duaghter off going to councelling in London and is terrified to going to professional.s. She has no incentive to apply for a job and has no interest in living. I have spoken about this situation with my doctor and have contacted Mind but they cannot help unless my daughter contacts them herself and she does not want to have antthing to do with these professionals due to her experiences in Dubai.

I have submitted the below complaint to emirates and have yet to receive thoughtful response. I received one response a month after filing that said I got charged according to the correct policy, without addressing the fact that their own hq gave out the wrong information. When I tried to follow-up twice - leaving 3-5 weeks gap inbetween, I still did not get response. They also, in their responses, have been addressing me by name but listing the address of a totally different customer - which is unprofessional and potentially a breach in privacy...

On october 25th, 2012 I flew out of nairobi’s jomo kenyatta airport on emirates flight to chennai through dubai. This letter is to contest the excess baggage charge that was imposed at check-in.

Two days prior to taking the flight I attempted to call the emirates office in nairobi to clarify the baggage allowance for my flight as the e-ticket was unclear. It said 30kg and two bags but did not say whether the weight was per bag or total. I could not find clear clarification online either, despite looking for an hour, so I tried calling. As I could not get through to the nairobi office after trying 2-3 times I called the head office in dubai.

The dubai office picked up and clearly told me it was 30kg allowance for each bag. However, when going to check-in at nairobi’s international airport, I was told that the allowance was 30kg total, not per bag. I told them that I had received different information on the phone and that I would appreciate if they could call the emirates office. They said they could not multiple times and directed me to have the emirates ticketing office on the side call. While waiting in line for almost 20 minutes, I took the dubai number for emirates and called three times and could not get through. As I wasn’t being served quickly in person as well and my flight was soon to depart I made the decision that I should pay the charge on credit card, so as not to miss my flight, and then contest later.

While in line at check-in, prior to deciding to pay given the time constraint, the man behind me said he had the exact same experience. Both him and I were in a similar position & ndash; we were moving from nairobi to other international locations. He to taiwan and me to india. As we had to move our whole life into suitcases we both had taken special care to call emirates to find out about baggage restrictions. He, like me, had tried the nairobi office to no avail and then called the main office in dubai who also told him he got 30kg per bag. If you would like to corroborate this you can contact him, — at —. We had the same flight between nairobi and dubai.

Whatever the correct policy, which I still do not understand given the different messages I was given, the passenger cannot be held responsible for mistakes in communication by the airline or the airport staff. There is no way I would have packed $750 excess baggage had I know that the policy was not for 30kg per back but 30kg total. I should not be penalized for being given this misinformation from emirates. The fact that it happened to another passenger means that the dubai office and the nairobi airport staff were certainly communicating differently to passengers.

I ask that the excess baggage charge of $750 be cancelled/credited back to me given what I experienced. Or that the airline consider some other way to compensate me so I am not discouraged to use their services in the future. It is pure unprofessionalism. The policies should be easily accessible, communicated clearly, and relayed consistently between hq and airports.

Several weeks ago in early december 2012 I was stopped at dubai airport due to a mistake in their system that had me banned from travel to the uae, I had onwards tickets to china so I went to the emirates desk in the airport and altered my travel so I could return to cape town and have the dubai immigration glitch fixed.

Emirates staff changed my ticekts, I did offer to purchase a new one way ticket to cape town from duabi to avoid cancellation but the staff on hand said due to teh circumstances they would hold the onwards ticket to china and the return section - unfortunately emirates corporate have reneged on this arrangement saying I was a no - show for the shanghai section and therfore teh wole ticket was voided - despite me speaking to them 1 week before the scheduled flight and of course the day before when I recevied the flight reminder - so emirates knew 100% before the flight that I wuold not make it - they themsleves changed my tickets so tere can be no excuses.

They are now saying they canot honour the ticket, I have been a gold card member of the emirates frequent flyer sehme for over 12 years and fly over 100 flights a year and they are willing to lose me forever as a client to immorally keep 1 ticket! In esence thrwoing away 75, 000usd a year of business to steal usd5k!

Not only immoral but incredibly shortsighted!

Dear emirates,

I had a travel boking for cape town last week on 6th of december, booking reference hap8aw.

There were some difficulties at dubai immigration and I was stopped and sent back to south africa, I spoke to the emirates desk there and they arranged for the flight home.

I told them about the onwards flght to shanghai and they told me it would ok and that they would take care of it and I would not lose the flights - I offered to buy the new tkt to cape town but they said would be ok.

Then yesterday I received a flight reminder for ek305 to shanghai, I spoke with emirates in cape town and they said I was listed as no-show? And that flying out of sequence nullified the ticket?

This is completely unacceptable, I was stopped through no fault of my own (Nor emirates fault I know) and sent back - I obviously notified emriates of the change and it was confirmed the flights would be held for me.

The immigration issue has been fixed, error in their system, and I will be flying in january to dubai and shanghai.

Please confirm the flights are held and I will make the appropriate cpt - - dxb bookings.

Regards,
Matthew silvester

I was traveling on emirate airline on december 31st from london to india (Bangalore). While doing check in formalities they promised me that they will paste fragile stcker on my led tv. I was surprised when I am collecting my luggage. There entire carton box got damaged and there is no single fragile sticker pasted on tv box. I was about to register a complaint to emirates airlines. No responded to that. I havent checked teh tv functionality yet. If tv is not working I need to file a case against emirates/...

I didn't realize how difficult it is write a complaint / review without sounding arrogant or spoiled. Here goes. I have travelled extensively over the last 30 years and almost two to three times internationally a year with my family. I have a Gold status with American. I have never ever experienced the absolute low level of courtesy and staff. Service than the one we experienced flying from Dallas to Dubai. As noted ny other reviewers it has been difficult to write to Emirates and their complaint number in the USA predictably does not even get answered. I was sitting in the front part of the last cabin. The restrooms were in use so walked back to the back of the plane to the restrooms near the kitchen. There were people already congregating and as I was about to close the bathroom door, the flight attendant knocked on the door and asked me to go back to the seat because of turbulence. Having flown all these years and being a student pilot I know what that turbulence was. Mild. The only signal from the captain was to turn on the seatbelt sign. There was no announcement. I was so surprised having never ever been asked to leave the bathroom I quietly went back to my seat and sat down like the young flight attendant asked me to. (she was clearly new and asking instructions from the senior attendant - more about her in a minute). As I sat on the seat I saw passengers continue to use the bathrooms two seats in front of me. After a good three minutes with no more turbulence I went back to use the retools in the back. I was sent back without even asking with a very rude "get back to your seat!". I told her the passengers in the front were using the restrooms and she said I don't care you have to sit down! Angry but embarrassed I went back to my seat. Sat down and told my wife next to me what had happened. As soon as the next passenger in the front came out of the restroom I went to the front and used the restroom (really had to pee). As I went back to my seat, the senior attendant came over and sat beside my seat and reminded me why I didn't like my middle school math teacher. She confronted, e in a demeaning, humiliating manner as to why I had disobeyed intstructions! Dumbfounded I asked her what she meant and she proceeded to tell me that her colleague (the junior attendant) had told her I went straight from the back of the plane to use the restroom in the front. I told her that was not accurate. My Wife try to tell her the same i.e that I had sat down twice after returning from the back and told her that passengers on both sides were continuing to use the restrooms at the time when she had asked me to take a seat (which I had) she behaved very unprofessionally and started singing "lalalalalala"! T ### out what my wife was saying and asked us if she should have leaped frogged to the front to stop the other passengers! Having never ever experienced something like this and especially since this all happened in front of my three children I told her she was out of line and was vey upset. I asked for her name and that's when she threatened to report me for unruly behavior! I told her I was going to write a formal complaint and left it as such! End of story? No! About thirty minutes later while I was asleep I heard her talking to my daughter asking her to write my name on a piece of paper. This really upset, y daughter and my two sons. I tried to talk to her and finally told her she was scaring my children. The short version of the rest of the events is she got scared enough to have a discussion in the back of the plane and later became all good and nice saying " I was only doing my job". I have to say that having flown Emirates for several years and American, Delta, and Qatar (flew first class on Delta less than two weeks before) I can say that the staff on Emirates is clearly out of its league, they are unprofessional, poorly trained, unresponsive and it is getting worse. Especially since this was the behavior of the Senior attendant. I will try never to fly Emirates again, and certainly do not recommend it. I encourage all to write. About the quality of cabin service that was once their stronger point. They need to retrain their staff and weed out such unprofessionally acting individuals before they malign the company's name further. Intimidating my children was the final straw.

It is with great disappointment and distress that I recount my (Ek [protected]) recent travel experience on emirates flying round trip from dallas to hyderabad. I was forced to travel to india on short notice while pregnant and accompanied by my 22-month-old daughter, due to my father-in-law’s poor health. He has terminal cancer and his condition has been up and down. There was a strong possibility he would pass away prior to our next trip to india. At the time of travel, I was about to be 30 weeks pregnant, and was cleared by my obstetrician to travel up to 34 weeks. He provided me with a letter indicating the necessity to travel with self-administered medications. I felt healthy and was comfortable to go to india. My husband was already in india at the time. I flew in business class to be as comfortable as possible and reduce the stress of travel; instead I was put through emotional and physical torment!
I flew on emirates flight ek 222 departing dallas at 1235 on sept 6th. Everything went fine. I landed in dubai and had a 3-hour layover. My daughter and I boarded ek 528 at 1515 on sept 7th when my nightmare started. The flight attendant noted I was pregnant and asked how far along I was and wanted to see my certificate of fitness to fly. I showed her the paperwork given by my doctor. The stewardess, then the supervisor and a personal relations officer proceeded to decide that the paperwork was inadequate and were going to deplane me. I made it clear to all of them that I was fine and had no complaints, and that I had just flown on a 14.5 hour emirates flight without any problem. I was not asked for any paperwork or documentation at the time that I got on that flight. I also made it clear that I was a physician and felt perfectly fit to travel. Despite everything I told them, they still deplaned me to be seen by their airport physician to get a certificate indicating that I was fit to fly. I specifically chose this itinerary so I would have minimal discomfort and shorter layover time, particularly in light of having to manage my 22 month-old. Instead, in the infinite wisdom and logic of the flight crew and pro, I was deplaned and detained in dubai airport for 6 hours, instead of continuing to hyderabad which was less than a 3.5 hour flight! At this point I was completely distraught and in tears. Worse, I had no means to call my husband or inform him of this change. Furthermore, this pro stated that I was lucky that the airport physician was willing to see me. Otherwise he threatened me with having to obtain a visa and go into dubai to the women and children’s hospital via cab at my expense to obtain this certificate. I was petrified of being stranded in a foreign country, pregnant, alone and with my young daughter!
In the airport hospital, they were shocked that I had been deplaned for no reason and without any complaints beyond a certificate requirement. I was seen by dr. Danish ahmed who told me that he had not wanted me to be deplaned and that he was more than willing to provide a fit for travel certificate. He stated that this had happened several times where their recommendations (The physician on-site) had been overridden by the pro and perhaps some remote medical director for emirates who dictated what happened to the passenger and who was not physically there to see the person.
When I received the certificate, a wheelchair attendant came to take me back to the pro. Instead of taking me by wheelchair, my bags were put on the chair instead, because children were not allowed in the wheelchair in any form and my 22-month-old could not walk while I rode in the chair. So I walked and carried my daughter all over the airport - from the airport hospital to the gate where I was deplaned to the transfer desk and then the business lounge. At this point I was mentally and physically exhausted and still had to take care of my daughter who was woken from a sound sleep when I was deplaned. I finally boarded flight ek 524 at 2145 and surprisingly, no one asked to see my fit to travel certificate.
After this experience, prior to the return journey I obtained a & ldquo;fitness to fly” certificate from an ob/gyn in india. Despite this, when I attempted to check in at the emirates counter at rajiv gandhi international airport in hyderabad, I was forced to see the general practice physician (Dr sajad) at the apollo hospital at the airport. This is completely ludicrous that I was forced to go through this every time when I felt fine and had no complaints! Additionally both my husband (Who was travelling back with me) and I are board certified physicians in the us. We do not need other physicians to clear us!
I wish to see some acknowledgement and recompense from emirates for the physical and mental agony that I was put through by their employees. If emirates has policies dictating that a pregnant woman has to have this certificate for fitness to fly, then it should be uniformly applied. It was not instituted at the start and it is unfair and ridiculous to implement it in the middle of the journey, particularly when the bulk of the journey had been completed uneventfully. I was on a 3-3.5 hour flight when I was deplaned and instead made to wait in the airport for 6 hours, in addition to the 3-hour flight to hyderabad. Additionally, the certificate that I was deplaned for, was not even asked for when I boarded on the later flight. It is inappropriate for flight crews to haphazardly enforce these policies, forcing the passenger to suffer the consequences. I have written to the customer affairs email address over a month ago and still have not had the courtesy of a reply.
Aruna akundi

November 26, 2012
Customer service
Emirates airlines

Dear sir / madam

On november 8, 2012 I booked in emirate airline from dubai to germany in business class. But I missed the flight no. Ek51 when I reached the airport I re booked another flight in the same date and paid extra charge 800 aed. According to emirate airline rules with this flight transport was provided for business class customer and also airport authority mr. Kamal told me that it will provide me transport facility in germany and also added that mr. Kamal sent an email to emirates office in germany for transport but when I reached there was no transport available waiting for me. I asked airport authority in the germany they told me that there is no facility updated in the system. After that I went to hotel by taxi and paid 110 german euro. Alternate transportation was made at our own cost with the understanding it would be reimbursed.

I should have not been misleading in believing it would be reimbursed when there were hidden conditions. This was not explained at the start. Thus far my impression of the company is not impressive. To my mind the airline is just another company that does not keep its word. My trust has been tainted. I can only ask to rectify situation and save good image of the airline.

Kind regards,
Mansoor suroor
Ceo
Qasr al omara businessmen services
Dubai, uae
Contact no. +[protected]
Tel no. +[protected]
Fax no. +[protected]
Email: [protected]@qasralomara.com

My flight out tehran to dubai and from dubai to new york was canceled by emirates air line due to sandi storm back in 10/31/2012. I was given a new date and I was told there were no additional charges due to cancelation by airline. But when I went to airport on 11/09/2012 in tehran to get my boarding pass I was told that they put me down as a no show and I had to pay additional $400 fee for no show! After I explained to your agent that I was not responsible for this cancelation and after they checked and confirmed that I was correct, I was told again that I still had to pay the fee for $400 since they could not and were not authorized to remove this fee but I can get it back once I get to ny by contacting your customer service. So far I have contacted your customer care in dubai and ny three times and I was told that there is not much they can do since they were not authorized to take care of this matter and they have no one live to talk to and I have to write my inquiry and send it to your customer affair.

Bottom line I would like to get reimbursed for my additional fee of $400 and I would like to know when and how I would receive this amount.

Here is my original ticket number out of ny for round ticket to tehran and back to new york

Ticket # [protected].

Thank you

Saeid solimani

Dear all,

Kindly note that I have faced an unjustified problem via my flight to dubai with emirates airlines. I have booked a ticket for me and my husband on & ldquo;ek 928” flight on the 24th of november 2012. We have finished all the procedures without any problems and have waited an hour because there was a delay in the flight itself. While being in the departure gate before getting in the plane the emirates air hostesses stopped me, told me that I need medical certificate because I am pregnant and they didn’t allow me to get in the plane however, this kind of info wasn't told before also I have read the online rules for pregnant women it was mentioned "after week 30 the pregnant women should travel with medical certificate" although I am in my 26th week. That let me to miss my flight me and my husband. Me and my husband have to stay for more than 8 hours for the second flight to get medical certificate from my doctor that I am in the 26th week and when we tried to reserve on the other flight they told my husband he has to pay the no show although he have showed with me on time in the first flight!
We paid ticket prices egp 4081 which is a tremendous amount and for your information my husband is always flies through emirates airlines.
We were tremendously annoyed because as the whole subject wasn't our fault, we paid egp 4081, stayed 8 hours in the airport and because of this delay we have lost a full day from our vacation in dubai.
I would highly appreciated if emirates airlines to refund or compensate for additional costs that we have paid and it wasn't our fault.
Regards,
Sandra william.

Hi,
My name is mandalika venkata ramkumar.
I traveled from copenhagen to india in emirates on ek 525 on 1st november.
The emirates employee at the checkin counter was very rude with me.
She also talked badly about india.
I am sorry for this compliant.
I demand emirates to take action against this employee and punish her, so that she dont repeat the same again.

Dinner menu on board the flight (Ek) 419 - 24 sep 2012 carry chicken with rice was very salty so asked for different meal been rejected twice end up cup of noodle instead after waiting long enough then asked for fruit no fruit on board what a shame emirates no fruit to offer for their regular customers the same happend on the way back to sydney flight (Ek) 418 on [protected] asked for some fruit didnt get any what a dissapointment realy and poor service wasnt quick and wasnt welcoming at all am a sky ward holder but sorry wont fly with emirates again its been ditirirate latley

The service of emirates for business travellers is quite bad. I travel 300, 000 miles per year and I expect to have accurate information, easy check in and a hassle free experience. This is how emirates compares to lufthansa (Business class) : emirates charges an average 800% premium vs. Economy tickets and gives 75% more miles (Lh 100%) ; emirates does not have an iphone application at all (In lh allmy data is stored and I check in in 2 clicks) ; emirates has a policy of announcing boarding (Instead of gate open) 60 minutes before departure (On oct 29th for flight 59 that was the case). People were sitting on the floor. The gate sent a business class passenger to the lounge at 8:10 and asked him to came back 40 minutes later. Then he was told the gate was closed, had to take a flight 6 hours later and pay a $250 fine (All was documented with names and sent to the senior vp). He was asked to go to gate h for re-ticketing and wait in line (Ek does not have a line for business class tickets at service gate h, lh always does). I travel once per year with my family. At lh, I am allowed to accesss the lounge with my family (2 young children). At emirates, I was not (Even as a gold member and business class passenger).

I travelled emirates from bangkok to jeddah. I had confirmed connecting flight from dubai with one and half hour stay. First of all the flight from bangkok delayed for 40 minutes and by the time we reach dubai an announcement was made that due to heavy air traffic the flight might delay 20 more minutes. Atlast the flight landed and was on runway for almost 25 minutes. All passengers after getting out of flight were surprised as the flight was parked somewhere near to the cargo flight and a shuttle bus was arranged. The bus took 20 minutes to reach the airport terminal. By the time we reach the flight to jeddah has already gone. We reached the emirates counter. The emirates staff asked us to go to other floor, we all ran to other floor. Once again the emirates staff ask us to go back to the same counter. We ran again, and the same happened again. We lost the patience and shouted on the staff. Though it was not the mistake of the passengers, we were running from counter to counter for almost 30 minutes. No courtesy was shown by the emirates staff and finally we were told that the other connecting flight is after 18 hours. After lot of argument, we got a hotel to spend the night. I could never imagine of flying emirates again in my life!.

Dear sir
When I come saudia from india via dubai, I have delayed by 9 hours, but the very cruel dubai emigration officers did not give to me the hottel accomodation and cheating me. But allready I have the hottel voucher. This happened on 23-10-2012. After these incident I asked to all my frients at any case dont use emirates air.

Dear reader,

I want this complaint should be read by emirates management and get to know how their indian counterparts are handling their customers.
I was travelling on emirates flight from hyderabad to dubai on 20-oct-12 10:15 am flight. When I reached counter for check-in, the check-in official, at the counter, requested me to travel in the night flight 9:35 pm flight due to over-booking. Initially I was hesitant to buy this idea but he repeatedly requested me and offered me a gift coupon (A free return ticket with one year validity). After lot of persuasion, I agreed to his request and took permission from my boss for the same. My boss agreed for the same and then I asked officials to provide two-way cab and they agreed for the same. Then officials (Lead supervisor mr. Giri) asked me to wait for 10-20 minutes so that they can get me gift coupon and a new ticket. I waited from 7:45 am to 9:20 pm and then approached them for the status, as I already booked my cab back to home. To my surprise, when I went approached them, they said I can travel in the same flight. I was completely surprised and got confused. When I asked a question & ldquo;why they suddenly changed their mind” I didn’t get proper answer. I was the last to catch this flight and it was too late as I still had to go through immigration and security check. So I rushed without asking too many questions, but in a melee I forgot my small sweet packet at the lounge area which I bought for my client. It was really worst experience I met with and cannot forget. I will ensure to avoid future travel in emirates again.

My wife has traveled to her home country on 10th of october with the flight ek977-dxb to ika-and i'm quoting that it was ''the worst ever experience''she ever had. First of all the boarding gate was b4 at the end of the airport, second of all, there was no any jetway to be connect to the plane's door! Moreover, she's been waiting for the airport bus for 40 min. To get the passenger to the plane.
The last but not least, the ''standard'' meal-as they say - was almost raw with raw beans which made her to go to hospital.
At the end I want declare that the emirates airlines as a service provider is becoming an awful airline in the world and I recommend them to put more quality control on their services instead of commercializing their-good for nothing - competencies.
Don't forget that they are discriminating also!
Thx
Reza

I travelled from japan to ghana on board china southern airline (Flight: 334) from fukuoka, japan, to guangzhou (Can) china; emirates ek363 from can to dubai and emirates ek 787 to ghana. I returned on emirates ek 788 from ghana to dubai and ek 362 from dubai to can, china. Unfortunately, that nice time was immediately marred that very night when I got to the can airport in china guangzhou. I was refused to transit through the airport even though I had valid visa to japan and valid onward ticket with korean air (Flight: 781) on october 6, 2012. The supervising immigration officer at the airport claimed that the airport closes and that I could not wait for the following morning for onward trip even though it was within 24 hours. Besides, the 24hr visa free transit policy is determined on case by case basis and that valid visa is not sufficient to enter the country.
Within 30-40 minutes I was forced back into an emirate flight ek0363, back to dubai on that same night. Emirates officials asked me, and another passenger in same situation, to pay for the flight and when I insisted that I did not have money except to continue my journey to japan with the onward ticket, I was told that the situation was not unusual and that I should first get into the plane and that they are flowing me back to ghana. They insisted to enforce the decision of the immigration officer without my right to appeal.

Upon arriving in dubai, I was told I could only buy an onward ticket to japan from dubai only if I pay for the flight from china. I had to pretend to be ignorant of my right so that I could get home. I went through terrible time getting a friend in ghana load my debit card so that I could pay for the two tickets. It costs about us$2, 000 to complete my journey to japan.
I got home about 1am on mon oct 8, instead of sat oct 6. Now I have two complaints to make: first about emirates airlines and their insistence on flying me back on hostage and second the chinese immigration for illegal refusal for transit permit.

It was the most terrible experience in my travelling life and wondered why emirates officer in charge at the airport on october 6 for ek 363 bound for can-dxb could connive with his fellow chines immigration officer to implement that cruel act which affected my person and another passenger. I was treated at the dubai airport like a criminal and detained with my passport seized until I could pay for the two tickets. Even after paying, they continued to keep me abay until they were tired of suppressing the truth about the genuineness of my claim.

If an enviable airline like emirates will be run on suspicion and connivance of chinese immigration officer and emirates staff, then how international is the airline and where is their fairness and their stand on good judgement?