Emirates
Reviews and Complaints

Dear sir/madam
How are you?
I was travel on 21 october 2011. From nairobi to mumbai, I was gated confirm booking with the seat no and pure vegetarian jain meals. But I couldn't get the same seat and the veg. Jain meals, they even once serve non veg meals.
I was tried to complain in emirates, , I went many time to the emirates side but I never get proper reply
My trip detail:
Fri 21 oct 2011 ek 720 nairobi to dubai confirm seat no: 29 k (Actual as per boarding pass 32 d) ordinary veg meals
Sat 22 oct 2011 ek 504 dubai to mumbai boarding pass seat no:36 c ordinary veg meals
Thu 17 nov 2011 ek 505 mumbai to dubai confirm seat no:24 k (Actual as per boarding pass 30 d) they serve me non veg
Thu 17 nov 2011 ek 721 dubai to nairobi confirm seat no:17 k (Actual as per boarding pass 38 g) they say they dont have any veg meals so they provide me reserve food for crew members.
Your company not giving me good service

My name is lou zoenin kouame b.
My emd number is [protected] from accra, ghana to abidjan, cote d'ivoire.
My iitinerary was from charleston, south carolina with united airlines to abidjan, cote d'ivoire via brussels but my flight got a delay since charleston and my itinerary has been changed.
Finally I flew from charleston, south carolina to accra, ghana. At accra, emirates airlines charged me again for my same lbaggages. Therefore, I request a refund of usd 1200 that they charged me at accra airport.
I will fax the copy of the receipt of united airlines and emirates airlines at this number ; [protected]

I checked my friend's profile and I found out one shameful account of one of the ground staff of emirates airlines. She is making fun of islam, posting her photos in emirates airlines uniform while on the other hand posting her photos wearing hijab (Which us muslimas are using) while half of her body is almost naked. This is a very big insult to islam.. Emirates airlines should teach their staff to respect other's religion. Those staffs are lifting the dignity of the company. Emirates airlines should do the necessary action for this matter. I am a muslim and I can't stand looking at those people disgracing islam..

Hi this a khan want to complaint about the emirates group career site I haveemailing about the job since three years they only telling me that u r appliciation we got and we will see and consider but I have the ablity of work and I deserve it and the other thing I want to tell do not give the job selection of the candidate to like gulf talent, naukri.com gulfjob there are more companies hiring the job u can direct take the interview and select the candidate upon the ability and one more thing that all the south indians are occupying the job for only their south indian u can also givechance to other people of india teir are more 24 state than that kerla and madras I am like not that people I am hyderabadi thanking u sir for the complaint

traveled on 8/30/2012 my bag was opened in dubai airport all the expensive were stolen from my bag and that specific bag arrived at the end of the belt which means someone from the airport opened it and stole all my item i will never travel on emirates again never a stop in dubai, ive heard they have top of the arts scanners in the airport and whenever they see someone good they take it out i advice everyone dont use that airline and dont stop at dubai, hot humid nasty

we just came from london the fligth ek853 and the pilote tld that we will be late for 40 mins in the plain and we had to go kuwait transait we landed in emirates at 2 and that other fligth at 145 so we were late and the plane lift us and soo many other people and this is unfair i have work at 6 and now am really late emirates airlanes are be so bad they are gong down and it's not good for them i word in the minstery of difenece i should be there on times because of the emirates am really late weak service they need to inprove alot so many other figths had the same problem answer me back fast don't just read it and igonre the message

thanks alot!

i want to report the cfpnc school in Rabat appointed by emirates airways for primarily selection of cabin crew wannabees
they cheat in the result of the English test .the only people who get through are cfpnc students or former students
so please (emirates)change this agency or you will always meet the same brat, incompetent people u always meet

I flew to jfk (Business class) on 9 april 2012 and to cape town (Economy class) on 14 aug 2012, both via dubai. After the 1st trip I discovered that us$300 (6 x us$50 notes) and the second time (2 x us$50 + 2 x eur50) was missing. I only discovered this when I arrived at my hotel / home. I fly often, never had any hassles on emirates or any other airline and the 1st time it happened I was unsure as to what just went down. I just assumed that I lost the money. But after the second incident I am now convinced that the money was taken out of my carry-on luggage while I was sleeping. I am loathe to accuse the cabin attendants but the modus operandi is just to similar. Only a few of the notes were removed - so as to no raise the alarm that my belonging were tampered with. I just flipped open my wallet to make sure that the notes were still there - not counting it to make certain that everything is intact. Furthermore, to make sure that I am not aware of anything wrong, none of my 'traceable' large items like i-pad, i-pod or camera was touched. I logged a complaint with the airline but am not holding out much hope as money cannot be traced. I am very upset but have learned a valuable lesson. I will never trust the anybody on board any aircraft. That goes for the cabin attendants as well as as any other passengers

Hi emirates.. What kind of csr do you have in dubai? I sent them a message last july 27, 2012 and I only got a response to them last day aug 14, 2012. I have a lost baggage and it is not my fault since you do not have a good security that every check in baggage should be returned to client upon arrival in the country of destination. You are offering me 26usd per kilo so this will be a total of 260usd for the 10 kilos. Where it is not enough for the things that I have inside the bag. Even to buy a techno marine watch it will not do. I want to have my bag to be returned. I will not get your 26usd settlement per kilo. I am asking for your csr from dubai to call me but no one is calling me. Are you sure that you are reading all the emails from your mailbox? Do you have sla from the queries that you received in a daily basis? Why your company is very unfair when it comes to settlement? I am not asking any amount but since you declared that it is already lost then you have to pay me in a fair way.. I am flying this 25th again and I need to fix this asap. Does this complaint board really read by someone from your dept? I want to have a call from you today +[protected] that is my mobile number.. And this time I do not want to hear sorry since this is the 37th day when I arrived in the philippines. You can not even pay me for the 2hours that I am waiting in the airport for my bag. I am tired that time and still need to wait for my bag where I will find that it was lost. This is very sad.. I thought that emirates is the leading airline..

Dear sir/mm,

I am extremely frustrated with the emirates air service. Today I got on my plane flight # ek 816 from riyadh to dubai and we departed at 4:20 am and I arrived at dubai at 6:55 am. My connecting flight to amsterdam departs at 8:25 am flight ek 147 which shows that I have 1 hour and a half to get to my connecting flight. However, emirates air held us in the plane for over 40 minutes and when we got to the terminal one of emirates air staff said that we will not be able to make the flight and so they had to reschedule my flight to the next day! I am truly upset because I had paid for hotel reservations (Which is non-refundable) in amsterdam. I would like emirates air to compensate me for the hotel charge for my first night in amsterdam. I am upset with emirates air to the point that I want to close my expedia account and I will never fly emirates air again. I have never been more irritated in my life. I would also like you to notify the itc hotel in amsterdam that I will not make it on the first night but I will be there the next day. The total charge for the entire package which includes air plane tickets as well as accomodation for 9 nights is usd 2, 361.71 you may want to contact expedia because the package was through them. My expedia itenerary number is [protected]. Please do something about my hotel payment because I paid this money and it is non-refundable.

Regards,

Khalid alkalali

Dear emirates airlines,
I can't believe you think it's acceptably to treat your customer the way you do with the amount you charge. I paid nearly £1000 for a flight from London to shanghai return. I was not given any food on the flight Unless I asked for it. I was missed every time by your flight attends who when I later asked for tea rolled his eyes at me. How disgusting to be treated like a was being an annoyance. Because of work I needed to change my flight to an earlier flight. I was told there was seats available from the shanghai flight and I offered to go to Beijing to take the available flight but they couldn't do that because your system does not allow that. How ridiculous! What kind of system does not allow for customer to change of there seats available on another flight at a different airport. I will never book with you again. Your service is disgraceful.

My mother travels regularly from middle east to US and has used many airlines including Lufthansa, Aliatalia, KLM, etc. over the course of more than twenty years. Lately she had been using Emirates because of the its better lay-over timing convenience. So far she has used them for two round trips and she has had incidents on two occasions. One time the luggage was lost and finally delivered after a few days, happens I guess! This time around the same thing happened except when the luggage was delivered one of two family heirloom and relatively old artifact was missing from her luggage. Mind you over the course of twenty years this is the only time that has happened and only with Emirates it happened. We complained to the customer service who after several weeks said since they can not substantiate the claim they reject it. We mentioned her history of travel and lack of any claims in the past, they sent the complaints up to their NY office which has not even bothered to look into it. This is not a case of neglect, this is a cleat case of THEFT. and the lack of willingness by Emirates to do anything about it tells me that it happens more regularly than they care to admit. We will never again travel with Emirates and I suggest any inconvenience in using other airlines is worth the piece of mind you will have knowing there is a reputable company behind the product. If they steal from you and do not address it, how could you trust any claims as to reliability, etc. of their operation?

Me and my family traveled with emirates airline on the 21st of may from la to dubai to amman when I arrived to amman we found that three of our bags was missing and we was 5 passengers total the emirates airline man at amman airport advice us to do a claim for the bags so we just did one claim for the three bags... Now we back to us and I start contact emirates airline to claim settlement they just offer me $1712.00 which is suppose to be for one bag and I have three bags. These a copy of the emails we send and receive.

Emirates customer affairs file number: nyc/x/bo/250712/6807633
Dubai file numbers: dxb/x/di/160712/6805859 + dxb/b/tt/250612/831164

25 july 2012

Ms. Nesreen alqam
9541 ball rd apt 20a,
Anaheim, california post code 92804

Dear ms. Nesreen alqam:

Baggage claim reference: ahl ammek 34178 / 22 may 2012
We regret your dissatisfaction with our previous correspondence.

With that said you only have 1 baggage claim, ahl ammek34178, and we have offered you the maximum amount for this one baggage claim as set by international regulations. Therefore we cannot revise this offer.

Please note while you may have checked in multiple bags and claiming multiple bags as part of that baggage claim, ahl ammek34178, it still remains only a single baggage claim.

For other people to have a claim they would have had to fill out separate property irregularity reports at amman airport, each advising which specific baggage was theirs and filling out corresponding claim documents on arrival at the airport. Our records do not corroborate that four people filled out claims. Instead records provided by amman airport show you as filing out claim paperwork for these bags. Please note that one person cannot file baggage claims for passengers other than themselves.

Therefore this is our final offer.

Please sign and return the claim settlement form (Csf) , with a photo copy of your passport photo page and postal mailing address, to my attention. We will forward payment in the amount of us$1712.33 within 15-20 business days of our receipt of the signed csf.

We do thank you for allowing us to comment regarding this matter.

Yours sincerely,

Brandon g. Osorio
Supervisor, customer affairs and service audit - us/na
Emirates
55 east 59th street, 5th floor
New york, new york 10022

From: nesreen [mailto:[protected]@yahoo.com]
Sent: 25 july 2012 14:58
To: baggageclaims - na
Subject: re: emirates customer affairs file number : nyc/x/bo/250712/6807633 | dxb/x/di/160712/6805859 + dxb/b/tt/250612/831164

Salam,

Thx for replying my email! I don't think 1712 dollars is enough since I lost three bags! We booked 4 tickets so consider us as a 4 passenger therefore we should get the above amount for each missing bags! (u have to take into consideration that each passenger can get only two bags not three so the compensation is not fair at all) don't forget the expenses that we paid over there to buy cloths for me and the kids and gifts for the people we r visiting and not forget the stress and pressure we went through for missing the bags.

I hope u will understand the situation and get back to us with a satisfied offer.

Thank you

Sent from my iphone

On jul 25, 2012, at 11:21 am, "baggageclaims - na" wrote:

Emirates customer affairs file number: nyc/x/bo/250712/6807633
Dubai file numbers: dxb/x/di/160712/6805859 + dxb/b/tt/250612/831164
25 july 2012
Ms. Nesreen alqam
9541 ball rd apt 20a,
Anaheim, california post code 92804
Dear ms. Nesreen alqam:
Baggage claim reference: ahl ammek 34178 / 22 may 2012
On behalf of emirates, once again please accept my sincerest apologies for any inconvenience you experienced due to the baggage irregularity that occurred when you traveled on emirates flight 903 on 22 may 2012.
In accordance with the airline industry regulations, baggage claims are settled on a per claim basis, taking into consideration the value of the declared items. The airline’s limit of liability is sdr1, 131.00 per passenger, for the damage or loss of documented, that is receipted, items. For those items, for which the passenger could not provide a receipt, emirates will refund one-half of the declared value. . At the time of your claim, 1sdr (Special drawing right) = usd1.514 for a potential maximum settlement of 1712.33 for documented items.
Emirates is pleased to offer you, therefore, without prejudice, the maximum total amount of us$1712.33, as full and final settlement of your baggage claim.
Please note we are offering you the maximum amount for a baggage claim as set by international regulations. Therefore we cannot revise this offer.
Attached you will find a claim settlement form (Csf). Please sign and return the csf, with a photo copy of your passport photo page and postal mailing address, to my attention. We will forward payment in the amount of us$1712.33 within 15-20 business days of our receipt of the signed csf.
We do thank you for your patronage in flying emirates, for your patience during this process, and for allowing us to comment regarding this matter.
Yours sincerely,
Brandon g. Osorio
Supervisor, customer affairs and service audit - us/na
Emirates
55 east 59th street, 5th floor
New york, new york 10022

dis-empowered staff to hide behind terms and conditions. i booked my flights which shows i will get to fly on an A380. the plane is then changed. i call in and am told on the way back if i fly 2 days later i can fly on an A380. now i change my accommodation and get told the plane is not confirmed. FINE! so im willing to pay the R550 price for a change as now i already have changed everything else. my problem being should the A380 come through on that day why should i have to pay again to change to that flight if its the same day?

Recently I was travelling in emirates from dubai to india. As I had only one hand baggage I decided to buy 2 bottles of liquor from dubai duty free. When I was about to board the plane, one of the emirates airlines supervisor had asked me to hand over the hand baggage to be transferred to the cargo section. I have explained that the hand baggage contains bottles of spirit and the chances of it breaking are high. He said no problem, emirates takes responsibility for everything. However upon landing I got the hand baggage covered in a plastic bag as the bottles had broken before taking off from dubai. After landing in india I had gone to the complaint section but they had initially refused to register a complaint. However I insisted that it's not my fault and emirates must take responsibility for their actions. Eventually they registered a complaint in india and said they will forward the complaint to emirates office in dubai. I am still waiting to hear from emirates! Now a days the service of the emirates airline is just like any other cheap airline. If they continue this way, it's soon become like another crappy airline. Hope they look after their passengers well.

Attempting to book my pet (with all the necessary certificates and permits) as excess baggage on my flight from DUBAI to Europe (Italy) I have been refused (7 days in advance from the date of travel) the options (presented on the website) and have been forwarded to the cargo section (excess Baggage would be 100 EUR, Manifest cargo around 700 EUR...)
No justification was given (even if insistently requested) and, when confronted with the website information, the Emirates representative was uncooperative.
He even refused to transfer to supervisor.
My vet repeated the process on my behalf and was told that Italian Custom Authorities are refusing pet import as excess cargo.
I have been traveling for 3 years with my cat between US and Europe and I never had a problem.
No confirmation of the import limitation was found on Italian Custom either.
Emirates is, probably, straight lying as is customary in the UAE when it comes to customer service.
Ticket cancelled, rebooked on Lufthansa and no problems have (sofar) occurred.

The incident happened couple of hours before only... my wife and 2 kids(1 of 6 yrs and anther of 6 months) were at the emirates counter for check in for dubai kochi ek0530 of 0320am (booking ref KJSMYF). I was with them to assist to check in and see off (i was not travelling with them). The luggage was weighed and was about 71 kgs which was the allowed baggage. In addition there were 2 bags as well which was kept as hand baggage (almost 15kgs). As my wife had an infant to carry and the only 1 to assist her to the gate is my 6 yr old son, she asked the counter staff courteously (a lady, indian or pakistan origin) whether is there any option to put the hand baggages along with the luggage(such services are provided at other flight/airport counters ; we are travelling in flights for last 25 years) so she can comfortably walk with the baby till the gates (which is almost 15-20mnts distance away from the check in counters). The lady staff in the counter (she didnt even have time to show a courtesy to raise her busy serious face and reply) responded uttering the words 'no way'. My wife further repeated the question to clarify whether there is any option for that, if we pay any minimal fees. Still, with the same rude tone adding a wave of tease, the said staff responded 'yes, 55 AED per KG!'. Infact, the response never sounded a pleasing response, but was an intentional reply to insult the the passenger. This conversation, which i was listening all that time silently, outraged me. I told the staff that this is a clear way of teasing the passenger and this is not what we expect from emirates, instead you can tell us some option to get assisted or if no option you have better way to respond which should be carried out. i informed her that it was not first time am travelling in flight and in emirates as well, and i know the tariff of excess baggage which is not the actual reply should be to the so asked question. Me and the staff, had a couple of 'exchanges' where i felt she was never felt anywhere that this was not the way she would have responded. Instead she was trying to burn up the warmth with her offensive responses. When my wife asked her name to report to the supervisor, she first refused, then scratched on a tag card and threw at my wifes face which really made me go out of control and in return, i threw it back to her desk. It was all her attitude and response which made me, as a common passenger, speak and respond to her that way. Meantime, a supervisor came, and inquired about the situation and assured that he will speak to the said staff about the matter, and assisted us to guide us with some solutions which was helpful for us to get a comfortable reach to the gate. The main concern which i would like to highlight to Emirates management is, please ensure to remove or 'such rotten tomatoes from the baske't, otherwise the whole team will be accused for such unacceptable prideful, imperious behaviour.

10 june 2012

Managing director
Emirates airlines
Dubai uae - fax 00971-[protected]
Customer. [protected]@emirates.com

Dear sir,

Re. : fence eating away the fields

I would like to lodge a formal official complaint against emirates airlines. Please note that I had a confirmed booking for my son talha farooqui aged 15 years, with pnr grg4ss, ticket no. [protected], who travelled from hyderabad to riyadh via dubai on 19 april 2012, and was supposed to travel back from riyadh to hyderabad on ek 0818, 04 june 2012 with seat riyadh to dubai 10a and ek 0526 dubai to hyderabad 16a. The reservation was made thru mr. Khalid of al tayyar; also I received an e-mail (Attached for ready reference) for the confirmation of back journey on [protected]@yahoo.com on 03 june 2012.

When I approached the counter for check-in, I was surprised to know that the confirmed booking and the pre allocated seats have been cancelled. After requesting, the senior officers of emirates took special care and issued me boarding card for ek0818, riyadh to hyderabad 10a, and ek0526 dubai to hyderabad stand-by. Later they issued confirmed boarding card for dubai to hyderabad before departure of the flight with seat no. 34e, somewhere in the middle of the row for which my son was upset since he liked to take a window seat.

I report with great disappointment that, when a passenger gets a confirmation of the booking by e-mail under pnr and the seats are reserved for a passenger with reputed airlines like emirates and is cancelled without notice.

The media in saudi arabia, passenger’s parent and the travel agent need to know the hands behind the cancellation and causing great agony for the entire journey of the passenger especially when there is a stopover in the great city of dubai.

There was immense mental tension and agony for the parent at this end whilst 15 year old boarded the plane with such difficulty. I would expect emirates airlines to compensate the parent for this mental agony and tension.

Waiting for your reasonable answer.

Regards,

Mohammed fazalullah farooqui (F/o talha farooqui)
Mobile 00966-[protected]
E-mail [protected]@yahoo.com

cc : arab news

I've traveled with emirates on 3rd june 2012. I traveled first with any airline in my life. When I was returning to khi from dxb flight number ek 602 at boarding pass counter when I put my baggage to weight belt it was 7 kg excess so the lady at counter ask me to pay 50 aed for per kg excess i. E (350 aed) so I asked her that I will transfer some luggage to my hand carry. So returning back to counter when I gain put my baggage it still got 5 kg excess so the employee standing just behind ask me to come at a side and said its still 5 kg excess and you have to pay aed 250 for that just give me 150 aed they will waive off your 5 kg so I had no choice. So I hand over cash to him and he put that money in his pocket and ask person at the counter to accept his luggage. So they took advantage of my helplessness.

Dear sirs,
On 13/4/2012 I was on the flight no ek 854 destination from kuwait to dubai. The officer responsible for the crew told me that they will take the matter seriously and they will report the outcome to me as soon as possible till now I don't receive any thing from the concerned depart for complaints.
Is the matter going to be neglected, what if I swallowed this metal what would happen...