Emirates
Reviews and Complaints

Hello, I am want to complain about staff today at 22:40 pm 6.03.2018 from Dubai to Bishkek. Want to complain about crew girls wasn't I think in mood, very rude and grumpy. I had an issue with my seat wrong, and asked if I can feat my small bag somewhere she was so rude way answered to put it under my seat, crew name is Aisuluu the most unhappy and angry rude I have seen... I am flying with Flydubai so many years every 2 month... it was first time ever I am complaining about staff... I wish I can continue fly with better service. I do travel with Emirates often and they always smile and you feel welcome. I hope my message will have some space and will be noted by your good company.
Regards

It is with disappointment that I have to take to social media to highlight the disrespect some of your Emirates Airlines cabin crew have for their profession and your organization.

Allow me to relate my recent experience on your flight.

I was a passenger onboard KUL-DXB flight EK345 earlier this month (10th Feb 2018). I was waiting for use of the lavatory when one of your cabin crew struck up a conversation with me, typical pleasantries about the flight and where I come from and where she comes from, my purpose in Dubai. She introduced herself as Sheena. She then asked if I had met many Malaysian Muslim women before given my work trips there. I told her our partner company hires many local Malaysian women so yes, I have met quite a few. She then further pressed if I found them attractive. I found this a rather forward question and asked why she was wanted to know. She told me Malaysian Muslim women were very adept at pleasuring men and for the price of AED 2, 000, she would be able to offer a night of such experience with her upon our arrival in Dubai. She even mentioned for the price, she would provide some "recreational enhancers" she picked up from her contacts during her layover in KUL which we could consume for a more pleasurable experience (I did not seek clarification as to which specific drugs she was referring to because I had no interest in pursuing this conversation further). Her only condition was that I pay for her services in cash and that we use my hotel room since she claimed she did not earn enough for her own accommodation from which she could engage in such services.

I declined her offer but mentioned I sympathized with the work and pay of being cabin crew. I took the opportunity to ask for her staff ID on the pretense of offering to write complimentary feedback of my flight experience with her, if it would help her career development.She gave it to me (Sheena Kayum, Emirate ID 379063) but was obviously far less pleasant throughout the rest of the flight. I even noticed in her temper, she shoved a fellow female cabin crew on duty and a minor altercation ensued, which resulted in a noticeably tense environment when both were carrying out service duties during the flight. Both were very snappish at each other in front of passengers. Unfortunately I did not get the name of this other cabin crew.

I suppose it would be out of Emirates Airlines purview if your cabin crew decided to advertise their solicitation services when out of uniform on their own time, but its obviously disgraceful that Sheena Kayum had decided to solicit business and peddle recreational drugs from her home country while in uniform and on duty. It shows irresponsibility and grave disrespect to the employer and the laws of the the country.

I seek no compensation over this experience on your flight. But this experience definitely shows how disgraceful your recruitment standards are and that your organization's blatant disregard for your public image.

Name: Oliver E. Ordoremenem; Electronic ticket No [protected]. Round trip from Washington Dulles to Dubia to Lagos, Nigeria- Confirmed; Lagos, Nigeria, to Dubia to Washington, Dulles - also confirmed.
On January 19, I arrived Murtalah Mohamed Airport on time while the duty flight Check-in supervisor/manager was still at the computer check-in desk. I don't have his name, he displayed no name badge. I tendered my passport and electronic ticket to him and he said you are LATE. There was no sign of closure of check-in and there was still a handful of passengers being checked- in a short end away. He was, ofcourse, rude and impolite: usual trade mark of your Nigerian staff. When I quarried him to the fact that the flight was still 1hr. 50 min to take of/departure, his response was that I could go to Emirate office and reschedule, he walked away and went to the check-in counter. I dragged my luggage the length of the departure hall to Emirate office end of departure hall to be rescheduled for another Emirate flight next day and forced to pay $600. This was unfair, unconventional and unacceptable. I hereby request refund of my $600.00, and with apologies. Considering the time wasted, the fact that I had to que up in line 15 min waiting for the attendant to return from break, I still had 40 min to the flight departure as evidenced on payment receipt time. Ref Citi bank of Nigeria receipt printout time of 12:00 noon. (see attachments) Nothing about check-in time and duration and closure was ever stated on any of the reservation documents, i.e.: electronic tickets.

Dear,

I missed flight Emirate during my ( London to Pakistan ) tour, when, coming back from Pakistan to London. I missed the flight due to delay in queue. Please see the below e-mail to EMIRITE, but Emitates did not help me, please guide me what to do next.
NADEEM AKRAM
JOINT REQUEST FOR Reference Booking ( IYLMB6 + DJVSYF + NLF2Z2 )
Respectable Sir,
Many thanks for your kind reply. I request that I need your kind attention to avoid these kind of mishaps in the future, a little concentration and support from your company ISLAMABAD team could have solved the issues. But unfortunately it was not done. Please requested to consider the following points.
•Missing of International flight is a big loss for customers and EK 613 ISLAMABD on January 5, 2018, there were many passengers who missed the flight, please ask your ISLAMABAD team to give you details.
•There were more than 4- International flights within short time that day.
•For flight timing Your Company have bought the time for your Aeroplane from ISLAMABAD CIVIL AVIATION AUTHORITY, but did you arrange how your passages will get in the departure lounge? Any passage marshalling was arranged, there were only two small gates to get in the Departure Lounge, more than 1500 passengers were fighting with each others to get in the Departure lounge. Morally Your Company should have announced and supported their passengers to get in the Langue, that EK 613 ISLAMABD, flight passengers who were desperately waiting few yards from Departure Desk of your company and about 1500 passengers were trying to get in from two small gates and very ill mannered and ill-managed people were forcing to get in a small gates, a small support from your company could have soled the situation.
•Even when I reached well in time to your company counter and requested to help me, no help was given to me.
•There were more than 30 passengers who faced the same situation.
•As lesson learnt policy, please investigate impartially in to the situation and in future this should not happen with any of your passenger.
•I am sending few pictures and videos for your kind attention.
•I am in contact with few more passengers and I will share you their statements as well.

Kind Regards,

NADEEM AKRAM

LONDON UNITED KINGDOM

[protected]@hotmail.com

My name is abdul Jabbar Gaya my emirates Skyward No, is EK [protected] and I am very old customer of Emirates.

On 17th I travelled from Dubai to Jeddah and on my ticket my seat Number was 21A but the counter staff assign me the seat Number 48F which was not suitable to me completely.

Please note that I travelled in very painful way cause I am uric acid petitent also sugar and High Blood Pressure and it was very painful for me to sit in between 2 passengers becasue space is very narrow.

I dont no the reason for changing the seat number whereas my preferance is mentioned in my data is Aile seat due to pain in my legs.

I traveled in emirates airlines on 14 Dec 2017. When i landed at the destination it was found that my baggage was damaged (torn at the side) and also the lock was removed.

The staff did not accept the damage of the bag and argued for more than hour in the early morning. I requested them to provide me a report along with the picture of the torn bag and even for that they refused. They said that they cannot provide any report and out rightly rejected my claim.

Knowing the fact that the damage was during the transit i insisted the staff manager to attend my concern.

Then i contacted the customer care through their website and had a chat. The customer care executive said that in such a case the staff should provide a damage report.

Only after i showed the chat history they agreed to provide me a damage report.

With the damage report in hand i contacted the customer care. The customer care executive asked me to get the bag stitched and provide them the stitching cost.

I said i have no time to go around and get these works done instead i said they can collect the bag from my home, rectify it and return back to my home.

After all the mess they asked for a bill and referred some international clauses. I said i do not have the bill and i have no idea about these international clauses. I didn't even want compensation, instead just want the bag to be in original state.

With all the efforts and pains they offered AED 200 as proposed compensation which i rejected.

Now its almost a month and has sent several follow up emails to resolve the issue but still no response.

I am flying from Dubai to Ahmedabad they email me new booking email day before I am flying I have to extend my hotel stay in Dubai and miss my event with my family originally booking I book e tickets in June 2017
Charlotte Nc to Dubai from Dubai to Ahmedabad return from Ahmedabad to charlotte NC so I book extra day in hotel and miss my family event bookings details
Booking reference no. Emirates (EK) PE887N
From Dubai to Ahmedabad booking details
QBUTYS I need answer about this matter thanks
Pareshkumar patel
Email address: [protected]@live.com
Emirates skyward # EK [protected]
EK [protected]

Emirates Customer service changed my booking confirmation and did not change my ticket to reflect the changes. Booking confirmation number EFNGZJ. When I noticed the error the cost had doubled. Emirates blamed One Travel who at this time was not the ones to make the change. Emirates supervisor, managers were in cahoots and told me they could not further assist me and made me go through One Travel to make the changes. I had to pay a steeping $1, 510.00 extra and want my money returned to me. Emirates is blaming One Travel for their mistake.

I am writing this email to make you aware of a terrible incident I have experienced with Emirates airline. Myself and my family have flown from Manchester to Mauritius via Dubai on the 20th December. We had decided to book a luxury holiday for Christmas and new year. I had packed our luggage and decided to put all the presents I wanted to present on Christmas Day in a separate case. After boarding our flight after a 2 hour delay from Manchester I am informed that my case will not be there in Mauritius but will be delivered on the 22nd some time after 4pm which means I had no clothes or toiletries for the first day of my holiday which I'm sure you can agree is a complete nightmare. This has been extremely stressful and isn't the best start to what is supposed to be a luxury holiday. I filled out the necessary forms and had some reassurance from your crew. Since being here I have had no contact after sending numerous emails to the customer affairs team. The concierge have tried on numerous occasions to call and try and get some reassurance that we will be contacted. After saving for 2 years for this holiday I was hoping you could upgrade us on our return flight on our return flights to Manchester on the 3rd of January or alternatively a compensation for maybe another flight when we can afford to holiday again. My partner and Our had packed our daughter a brand new phone which was stolen and has been a huge deflation of what should of been the best Christmas we could of wished for. I'm hoping as a very reputable airline that you can try and help please.

After a 24 hour travel time I am now feeling very jaded and just want to get to my hotel (Which a substitute as our hotel hasn't finished it completion of work after a refurb). We are collecting our luggage and I notice that one of our cases has a piece of wrapping paper popping out of the zip. I investigate and notice that our presents have been opened and the wrapping paper thrown b

To whom may it concern
File reference: DXBEK82565
Name: Maxwell Murray
Flight number: EK 954 24th December 2017
Colour/type Bk25 xxx
ME388373

My experience with Emirates and Middle East Airlines has been unique experience regarding delayed flights, lost baggage, and communication between Emirates and they baggage services call centre
1) December 24th, 2017: London to Beirut with Middle East Airline Flight ME 202 ref: UYG3XC was late taking off

2) Arrived in Beirut late, when I got to M.E. Airlines transferring desk I was informed by your operatives that Middle East flight ME 430 has been cancelled

3) Middle East Airlines transferred all passengers to Emirates flight EK 954 24th December

4) 25-12-17 Arrived in Dubai Late with Emirates Flight EK 954

5) My wife and her Sister was waiting at Dubai airport for my flight with Middle East airlines Flight reference ME 430 She was told that flight ME 430 has been cancelled by Middle East Airlines and further information will be available around 8.00 A.M. 25th December 2017. She leaved the airport to go back home to Ras Al Kaihama.
6) I leaved Dubai airport around 5.30 A.M. without my luggage I received reference number from Emirates reference number DXBEK82565

7) I Call up Emirates baggage services [protected] on numerous occasions
First call 25th December at 8.04A.M. Emirates baggage services
Next call 25th December at 17.04 Emirates baggage services
25th December at 17.31 Call [protected] Middle East airlines

26th December at 13.23, 13.25, 15.44, 15.53, 16.00, 16.04 Emirates baggage services
26th December at 16.54 Middle East Airlines
27th December at 8.27, 22.01 Emirates baggage services
28th December at 8.02, 8.06, 8.13, 9.23, 9.42, 14.10 Emirates baggage services
28th December at 8.35 Middle East Airlines
29th December at 11.13, 11.17, 12.01, 12.09

I was informed by your Emirates baggage services on 26th December that My luggage is in Dubai and will be drop off at the address that my Wife give you on 25th December. I call you back on 26th December at 16.04 for update, your baggage service (call centre) notified me that my baggage is NOT in Dubai, so why are your Emirates baggage service telling me they have my baggage and will drop it off? [protected]) I call up Middle East Airlines at 16.54 they told me that my baggage was sent up to Dubai on 26th December.

I call your Emirates baggage service ‘'[protected]'' on 28th December 2017 they told me that my baggage is not in Dubai I told them ‘'Middle East Airlines told me that my baggage was in Dubai on 26th December 2017 at terminal 3 and reference number DOHDXBME21505 I asked your baggage service operative to call up baggage in terminal 3 ‘'He told me they DONOT have access to telephone only emails Sir. He then when on to say we are only call centre and take information from the passengers' and email on to Emirates. Dialog is getting very confusion, bewilderment. At 14.[protected]) I call Emirates baggage services (Call Centre) he informed me that my baggage; is located in terminal 3 and have you received a telephone call from Emirates ‘'my responds was NO'' Emirates Call centre operative informed, that he will sent other email to Emirates?

29-12-17
Calling up Emirates baggage services (Call Centre) at 11.13, 11.17, 12.01, 12.09 again more CONFUSION and BEWILDERMENT from your baggage service Call Centre your operative told me he will send other email to Emirates to see where my baggage is?

29-12-17
12.09 your operative from Emirates call me to informed, that my baggage will be leaving terminal 3 at 16.00 and when he arrives at Ras Al Kaihma he will call me.

Can higher member of your organization please do investigation as to why this confusion and bewilderment information from Emirates baggage services (24-hour service) urgency matters.

Can you please sent me the link to make formal complaint and compensation for telephone calls, cloths, cancelling my trip to Hyderabad. Thank you

Regards

Maxwell Murray MCIOB
M Murray Construction Ltd
[protected]@gmail.com

My Name : sudheesh Sudevan
Ticket Booking Ref no#K36E5J
PIR#BAHEK10396
I have been traveled to tvm from bah on 17th nov. I lost my luggage when I arrived in tvm and submitted my complain to airport staff and I got my baggage next day @ 22.00 hrs. I have lost my whole day to wait for the delivery personnel. Same happens in the return flight also (Tvm to bah)
I lost my luggage when I arrived in bahrain and submitted my complain to luggage claim office & I have lost my one one working day. I can't join back the office in time & didn't get the bag after 24 hours.
My baggage contains my dresses and foods from india (Spacial foods, pickles, fried items) and other stuffs. I hope all the food items are expired I can't used more since already 24 hours gone.
i wolud like to claim for the all my stuffs which got damaged, could you please give a feed back on my email id: [protected]@gmail.com

I myself with many other passengers had a very bad experience while getting through the boarding gate at Dubai airport for Emirate's flight EK582 on Dec 16. We were coming from Seattle by flight EK230 connecting to flight EK582 towards Dhaka while faced some of the worst customer service agents ever seen who were rude and very unprofessional. As per their weight machine our hand luggage's were overweight and wouldn't allow us to get inside. They wanted us to pay for the extra weight which was fine for us if it is the rule. We wanted explanation how we were able to fly two airplanes with the same ticket with same hand luggage and same company without having any issue. If it is connecting flight and same company why would rules vary only at one Airport. Agent couldn't answer and simply denied us to get inside or otherwise we have to throw some of our staffs to be able to get on board. We wanted to talk to supervisor and stayed aside. After all other passengers passed another agent came claiming supervisor. We explained him situation and he replied he does't care any other airport he only cares about Dubai airport. As a matter of fact all other passengers were very upset and didn't know what to do, some people had no way to pay as no credit card or cash they accept. We tried to explain him about that and he bacame very angry showing his attitude and threatening won't allow us. We felt like helpless and harassed. After travelling all the way from different places we were stuck at the airport where we cannot keep our valuables safe except throwing those out. It was very very frustrating and seemed like we made a mistake being passenger of Emirates at Dubai.

It's really not just about the money they charging it's about putting people in an awkward position and getting benefit off it. We expect this thing should not happen to any passenger travelling on connecting flight at least. If Emirates not aware of it they better put really good attention on these and provide better customer service ensuring their agents not harassing their valuable customers.

My name is Farah Ajeeb. I was a passenger on the flight of Dec 14 (Dubai - Beirut). I booked my ticket in Oct to be surprised that the flight was overbooked and i had to postpone it to the next day. But after waiting 1 hour the problem was solved. Even though i had the worst seat, i was happy for being able to travel the same day.

When I arrived to Beirut, i waited for more than 1 hour for my luggage to be surprised that they didn't arrive, and they asked me to come the next day (today) to get them. And this is what i got!

I think that i had the worst customer service ever.

Thank you

Good day, I now have access to send you this complaint that took over 1hr of my time today flying home to Toronto from Mauritius. I knew that one of my suitcases was over 23kgs and reached out to Emirates on chat to confirm what the charges will be (past experience is that booking online is cheaper than at the airport). Mohammad confirmed that the charges were $50 CAD for the 1 piece luggage which I knew was under 30kgs. I arrived at the airport after checking in online with my aunt travelling to Calcutta to find out that I had to go to the Air Mauritius ticketing desk to pay for the surcharge. When I got there, the lady (Air Mauritius) advised me that the charges were $50 USD and to walk back to the Emirates counter for an approval of $50CAD (minor issue with potentially $15 variance). I walked back and ask to speak with an Emirates representative (Arvind Bhikeea and Sachin Tahjah) and showed the chat log, nobody really cared to hear me out and advised me that the charges for up to 32kgs were indeed $50usd and even mentioned that the charges went up in 2016. I paid and wasn't amused to board an airplane with 30+hrs of travel time to get home and have such a lack of understanding from one of the best airlines in the world (specific to Arvind and Sachin). I went through customs and spoke with Valeria (Emirates) on chat once again to validate what Arvind and Sachin claimed to be an error by Mohammad. I cleared customs and was at duty-free when I heard my name being paged to show up at the gate (now I had to leave my duty-free items behind to go see what's wrong). When I got to the gate, the boarding representative tells me that there was an error with the amount they charged me for the overweight luggage and they wanted me to either go back to the ticketing counter or give them my MasterCard PIN if I felt comfortable for them to credit me over the phone (again, no happy as now there is an admission of charging the wrong fee and for me as a customer to be yet again inconvenienced by their error). I asked to speak with the Emirates supervisor which I believe is Sachin (quite arrogant to say the least) who only spoke with me over the phone and said that they did some further digging to find out that the charge is actually in CAD rather than USD and we're making things right by crediting me the difference (no apologies whatsoever and in my opinion, the investigation on pricing only happened because I shared that I was going to complain). I found it quite appalling that 3 airline service individuals were so quick to pass judgement without taking 5 minutes to check even though I had written confirmation on chat. I am a service professional and an avid contributor on Social media, this incident leaves me flabbergasted as I would never in a million years treat any of my clients this way. Also after paying almost $2000 CAD for my trip and I do visit Mauritius every 2 years, I'd really think twice before my next booking (family of 4), basically a potential loss of $8000 in sales over a $15 adjustment or even a $50 waiving of the overweight fee. Maybe this is the next level training that Emirates ground services have to go through (I would have nothing but good things to say for your air crew, truly a pleasure to deal with them). I arrive in Dubai at 23:55pm and have a 10.5hr layover before my flight to Toronto (14hrs 20mins journey). I would at the least expect an acknowledgement or a response from customer care on how do you make things right and what corrective actions would exist so that fellow travellers like myself are treated fairly and are heard? Awaiting your response, Mehdi Bucktowar, email: [protected]@hotmail.com, phone (Toronto) [protected].

Can someone take action on finding my missing luggage, it's already 4 days gone, so called world's no 1 airline is not able to trace a simple baggage, really disappointed. Here is the complaint details, AHL Reference No : BLREK38214. I travelled from Amsterdam to Banglore via Dubai on 19-Nov-2017. During my transit I purchased few duty free items, and when I was about to board, the Emirates crews told me to put one of my hand luggage as a checkin gate bag also they sticked the tags, while boarding the flight I was asked to keep the Bag near the flights door where there were few bags already placed. Hence I kept my bag there and boarded my flight, when I reached Banglore and I found that particular bag checked in Dubai is missing, so I raised a complaint with Banglore airport authorities, I have attached the complaint copy

Booking reservation Number #H6WET2
Date :11/21/2017
Date of travel : 11/23/2017

March 2017 : I work in the united states and wanted to go India for my H1B visa Stamping. I had booked the tickets with emirates through priceline. For reasons of the Consulate in Chennai, they chose to cancel my scheduled appointment. Despite having the trip Insurance my ticket refund was denied and I had to change the booking to an alternate date. I also had to pay a $200 change fee to reschedule my ticket which I was told initially will be refunded

Fast Forward today : I finally book my consular appointment and re-changed my ticket from the planned booking.
72 hours before the flight I tried to select my seats. I could not as I was told that the seat selection opens up only 48 hours before the flight or I will have to pay a premium cost of $50 for seat selection
48 hours before the flight : I get an email to do online check-in at 3.50 pm on 11/21/2017. 4.30 Pm I log in to check in - I am told that the seats have been blocked and I cannot select my seats. I call the customer care rep to ask for help. They are unable to resolve the issue (by helping me select the seat) because their airport authorities have blocked and I am told I will not be allowed to select a seat until I reach the airport.

I am travelling with my Fiance`, after jumping through so many hoops to get a ticket to travel to India, I cant even select my seat without a premium cost ? I understand if the seats are taken but I don't understand why the airport authorities would block the seat selection when the window just opens up !

This is a horrible experience where I am being cheated for my money, despite having all the papers and the insurances and I am being denied a decent seat on the plane !

Dear Sir/Madam,
My name is May Tahhan. My father passed away Friday the 10th of November 2017. I booked a flight from Sydney (my residence) to Jordan on Saturday the 11th of November 2017, in order for me to be able to attend the funeral.
EK413 SYD - DXB, EK903 DXB - AMM. Booking reference: LAUFCW.
When I was confirming the booking, the screen had a blinking offer, indicating that I can upgrade to business class for around $326, in my state of mind I thought that is a good idea, as it would be good if I can get some sleep for the 14 hour flight. However, post payment and when trying to finalize confirmation, I realized that the upgrade is only from Dubai to Amman, which is a 3 hour flight, and I will not be sleeping, obviously. So, I called Emirates, and I informed the gentleman who answered of the situation. I asked him to cancel the upgrade and requested a refund, he then informed me that he can not do that. I was and still am in no state to argue, so I asked him to assign me a window seat, he informed me that there are no window seats available, but he can organize an aisle seat and put a note that I requested a window seat if available.
I go to the airport, and on the checking counter I asked the lady about the request for the window seat, and repeated the phone conversation to her, at which stage she lets me know that I don't even have an aisle seat.. ! I told her he said that he has assigned me an aisle seat. She told me to go to the service desk. I went to the service desk and the lady there reassigned me an aisle seat.
Now, I am at Dubai airport, so I thought my father is dead, I paid for an upgrade that I didn't want, I had to argue at the airport for my seat, I couldn't sleep for one second on the fight, I might as well go to the business lounge and try to relax before the funeral. Only to be told at the service desk that "promotional upgrades" to business class do not qualify for the business lounge, although I am holding a business class ticket in my hand...!
So, Emirates wouldn't refund me my money, wouldn't assign me the correct seat, and to top it off Emirates (a billion dollar) organization is telling me that my business class ticket, which I did not want in the first place, doesn't qualify me for the business lounge, when I am holding a business ticket in my hand.

My question to your customer service department and your quality assurance department is the following, is this the service and attitude you pride yourselves with?
I believe you should review the manner in which you advertise these upgrades, as you are advertising a service with no intention of fulfilling your obligations, and that is not a sound business practice. Besides the fact that this is unethical.

Thank you for your time and looking forward to hearing from you on [protected]@hotmail.com.

Regards,
Dr May Tahhan

Flight Ek 613
Isb to dxb
11th november

Cabin crew name Chloe

I was assigned seat 23H E the two seat next to me was empty I asked the cabin crew politelty if the sear is empty I would like to change my seat but she in a very rude manner said its already assigned and lied. After the doors were closed I gathered some guts to ask this rude lady that now doors are closed nobody is gonna come can I change she again in a very rude and a scary manner said its already assign to someone. After plane took off she just came and lied again that the lady who was sitting here is not gonna come here and just went. My co passengers said why dnt you complain about her rudness behaviour . I was so scared to ask anyhelp from her my whole flight was so uncomfortable and uneasy as she was serving my side and sitting infront of me. I nevere imagine emirates can hire such a rude behaviour staff. I would definitely prefer other airlines other than emirates in future after such a scary experience. I never write reviews neither create problem for peoplr but this was totally unacceptable from emirates airlines atleast

My husband and I flew from Johannesburg (JHB) to Phuket on 18/10/2017 (EK 766 & EK 378). The tickets were purchased at the Emirates counter at OR Tambo International Airport. At this time, we were fully aware of the fact that special meals could not be booked as it would need to be done 24 hrs before the flight. However, the emirates employee who was assisting us at the counter indicated that she would book a special asian veg meal for both of us on our return trip from Phuket to JHB. Unfortunately, we were disappointed with the service provided as only one Asian vegetarian meal had been booked for our return flights (EK 379, EK761). Our flight leaving from Phuket was at 00:10 and we were disappointed when not having received the pre-booked meals.

In addition to the absence of requested meals, one piece of our luggage did not arrive in Phuket when we had landed. Despite having filled out the baggage claim form at the airport, we were not provided with a reference number to track the baggage online. We resorted to calling the airport and airline after not having heard from either party. At this point, the call centre agent was unaware of the missing luggage enquiry even though we had completed all the relevant documentation at the airport at the time of arrival. Our hotel phone bill amounted to 659 THB. After much difficulty, we resorted to the online chat session from which we were provided with a reference number so that we could track the luggage ourselves as it was proving to be costly and frustrating, when having to follow up with the airline telephonically.

We have travelled with Emirates before, but were really disappointed with this trip and will have to reconsider future travels due to the inconvenience caused during our recent experience.

I and my family had traveled from mumbai to dubai on 24th october 2017 by emirates airlines ek 505. While booking the ticket i had specified for the jain vegetarian meal. Instead of jain vegetarian meal i was neither severed jain nor vegetarian meal, i was served non-vegetarian meal. Your mistake negligence & irresponsible had big impact on my religious sentiments. I had complained about the said matter to available crew & she also discussed the same to her seniors.We also have a photo shoot of the non-veg food served. I am very much disappointed by this severe mistake by this airline company'
prakash mehta [protected]
mumbai india