Menu
For Business Write a review File a complaint
Empire Today

Empire Today review: Carpet and customer service

M
Author of the review
12:51 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 12/11/2023 we had kitchen carpet installed by Empire Today. (order #PRJ002446947/SO02078709) Within a few weeks, we saw a tear in the fiber of the carpet and several areas where the carpet was fraying. We called Anthony Pacelli [protected] X3839) the general manager about the issue. He asked us to send pictures, which we did. After that Anthony did not return any of my follow up calls or emails. I had to therefore call Lou the Install mgr. After finally get a return call, Empire Today blamed the defective carpet on our Hoover vacuum cleaner and would not resolve the issue by repairing or replacing the carpet, They would not even come to the house to LOOK at the problem. They only would make their decision based on the photos I sent & not actually seeing the carpet in person. That would cost us $125 for a visit. Anthony told me that I should have gotten my vacuum cleaner manual out and read it. So now we are left with defective carpet and Empire Today refusing a reasonable resolution. I must say BUYER BEWARE. Empire Today is NOT the company it once was. We have used them in the past and did not have issues like this.

We would like this resolved by having this carpet replaced with one that is NOT defective or going to fall apart when it's vacuumed. I will not stop until this problem is reasonably resolved. The carpet is less than 2 month old.

Claimed loss: $981.00

Desired outcome: Full refund or replace the defective carpet.

Confidential Information Hidden: This section contains confidential information visible to verified Empire Today representatives only. If you are affiliated with Empire Today, please claim your business to access these details.

Feb 05, 2024 10:34 am EST
Empire Today customer support contacts
Address

333 Northwest Avenue, Melrose Park, IL, 60164, US

File a complaint Write a review
Maryann, we take your concerns seriously and regret to hear that you’re unsatisfied. We understand that you are currently working with our customer service team to resolve your concerns. Please let us know if you still need assistance with anything else.
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Empire Today reviews & complaints

Empire Today - fraudulent quote! 134
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - Steer clear of empire today! 102
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - complete dissatisfaction and unprofessional service 59
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - price deception! 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - cost of quote 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Empire Today - breech of contract 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Empire Today - bad carpet - hey said they would replace-avoiding my calls again 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - Laminate
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - LVP flooring
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Empire Today Contacts

  2. Empire Today phone numbers
    +1 (800) 588-2300
    +1 (800) 588-2300
    Click up if you have successfully reached Empire Today by calling +1 (800) 588-2300 phone number 0 0 users reported that they have successfully reached Empire Today by calling +1 (800) 588-2300 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (800) 588-2300 phone number 0 0 users reported that they have UNsuccessfully reached Empire Today by calling +1 (800) 588-2300 phone number
    Customer Service
    +1 (855) 972-3100
    +1 (855) 972-3100
    Click up if you have successfully reached Empire Today by calling +1 (855) 972-3100 phone number 0 0 users reported that they have successfully reached Empire Today by calling +1 (855) 972-3100 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (855) 972-3100 phone number 0 0 users reported that they have UNsuccessfully reached Empire Today by calling +1 (855) 972-3100 phone number
    +1 (866) 379-0755
    +1 (866) 379-0755
    Click up if you have successfully reached Empire Today by calling +1 (866) 379-0755 phone number 0 0 users reported that they have successfully reached Empire Today by calling +1 (866) 379-0755 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (866) 379-0755 phone number 0 0 users reported that they have UNsuccessfully reached Empire Today by calling +1 (866) 379-0755 phone number
    More phone numbers
  3. Empire Today emails
  4. Empire Today address
    333 Northwest Avenue, Melrose Park, Illinois, 60164, United States
  5. Empire Today social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024