Menu
For Business Write a review File a complaint
CB Flooring Installation Empire Today Frank Hernandez, G.M. in Phoenix Az
Empire Today

Empire Today review: Frank Hernandez, G.M. in Phoenix Az

B
Author of the review
3:57 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

4 years ago I had Empire put premeum laminate flooring in the living room, Dining Room . The workers ran out of time and did not put the baseboards back in. I was sick at the time. When I felt better I called customer service and told them. They said I ran out of time to complain. Since then, last year I had flooring put in bathrooms, kitchen, hall ways and carpet in 3 of the 4 bedrooms. There was a problem with the master bath which was taken care of and with the boards at the doorways. they have been since done. I talked to Frank Hernandez, G.M. Phoenix about the baseboards. I told him I would supply the baseboards but I would like him to have someone install them for me. This was early January. He refered this to a women assistant. In January I had 2 surgeries, I was laid up for 5 weeks. When I tried to find the number for his associate I could not find it. For the last 2 to 3 weeks I have been calling Frank Hernandez, leaving messages on his voicemail. He has never returned any of my calls. Nor has that women. I would like someone to call me and take care of this matter. Really do not want Frank Hernandez to help because I do not feel he follows through and does not care for his customers or future customers.

Thank you

Beverly Martin

4932 W Olney Ave

Laveen, Az 85339

[protected]

Desired outcome: Floor boards put back in

Confidential Information Hidden: This section contains confidential information visible to verified Empire Today representatives only. If you are affiliated with Empire Today, please claim your business to access these details.

Mar 07, 2024 11:23 am EST
Empire Today customer support contacts
Address

333 Northwest Avenue, Melrose Park, IL, 60164, US

File a complaint Write a review
Beverly, this is not how we like to do business, and we deeply apologize for the lack of response on our end. You deserve immediate attention, and we hope we can turn this around for you. We’ve located your account and will work closely with you to rectify this matter.
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Empire Today reviews & complaints

Empire Today - fraudulent quote! 134
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - Steer clear of empire today! 102
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - complete dissatisfaction and unprofessional service 59
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - price deception! 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - cost of quote 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Empire Today - breech of contract 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Empire Today - bad carpet - hey said they would replace-avoiding my calls again 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - Laminate
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - LVP flooring
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Empire Today Contacts

  2. Empire Today phone numbers
    +1 (800) 588-2300
    +1 (800) 588-2300
    Click up if you have successfully reached Empire Today by calling +1 (800) 588-2300 phone number 0 0 users reported that they have successfully reached Empire Today by calling +1 (800) 588-2300 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (800) 588-2300 phone number 0 0 users reported that they have UNsuccessfully reached Empire Today by calling +1 (800) 588-2300 phone number
    Customer Service
    +1 (855) 972-3100
    +1 (855) 972-3100
    Click up if you have successfully reached Empire Today by calling +1 (855) 972-3100 phone number 0 0 users reported that they have successfully reached Empire Today by calling +1 (855) 972-3100 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (855) 972-3100 phone number 0 0 users reported that they have UNsuccessfully reached Empire Today by calling +1 (855) 972-3100 phone number
    +1 (866) 379-0755
    +1 (866) 379-0755
    Click up if you have successfully reached Empire Today by calling +1 (866) 379-0755 phone number 0 0 users reported that they have successfully reached Empire Today by calling +1 (866) 379-0755 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (866) 379-0755 phone number 0 0 users reported that they have UNsuccessfully reached Empire Today by calling +1 (866) 379-0755 phone number
    More phone numbers
  3. Empire Today emails
  4. Empire Today address
    333 Northwest Avenue, Melrose Park, Illinois, 60164, United States
  5. Empire Today social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024