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Empire Today review: Carpet

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1:54 pm EDT
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I had a salesman come out for an estimate, I explained and talked with him in detail, about the color I wanted. I explained that I need a carpet darker than what I had, I explain that my eyes can not see color to clear, but I wanted to make sure the carpets was darker, he explain the carpet he showed me was darker than the carpet I had.

After, the carpet was installed you can see that is lighter than what I had, I also called the office and explain that the carpets that was installed have a seamstress that you can see.

I also explain that the two installer never indefinite themselves, ask to use my bathroom. Very poor communication. Also they completely the job, left, never said they were leaving.

I called your office spike with Mr Core Clark, who stated that another sale person would be out today, which no one have contacted me, I also spoke with someone name Brian, who stated someone would call me, and come by today, I stayed home for nothing.

This is sad that older people is being given the wrong information. Maybe my local new state can help, if I do not get any help from you.

I would appreciate help with this problem.

My contact information is [protected]

[protected]@yahoo.com

Desired outcome: Dark color carpet like I requested.

Update by Gloria McMurtery-Moore
Oct 06, 2023 2:32 pm EDT

Another Salesman just left, he can see that the carpet is almost the same color, with the one you installed being lighter, he also can see the seamless is not put in good. I am looking for new carpet to replace this one. I looked at the Cinnamon Bar, this salesman was very detailed, also a larger piece of Carpet to see. I was referred to this computer by sister in law.

I need a response to this problem! Before I have my surgery.

Oct 11, 2023 12:41 pm EDT
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333 Northwest Avenue, Melrose Park, IL, 60164, US

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Gloria, we wish to make this right for you, all we need is your account information to get started on a solution for you. Please email customerexperience@empire-today.com with your account info, and we will work on a solution for you as soon as possible.
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