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Empire Today review: Carpet not installed in a timely fashion

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10:50 pm EST
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We had a contract to install carpet set for today. It was about 10 and I had not received a phone call so responded to a text from Empire. About thirty minutes later I received a call. Their contractors license was not renewed and they just found out. Therefore it would be another four days before someone could come out and install the carpet. In the meantime, day before, we were informed to take apart any beds and remove drawer contents. So for the next four days or so we are sleeping on couches or mattresses in the living room floor. Almost the entire upstairs has been moved downstairs for installation so we are cramped. Basically six people will be living downstairs - a one bedroom downstairs - for four days! Wish we had gone elsewhere for carpet. Told the rep we should get a discount as this was unacceptable and no reply. He said he would call back with further info - left us up in the àir - installation could be later today or Saturday. Two hours later no return call. I had to call them to verify what the install date was and was told It was Saturday. Empire, this is not the way to do business!

Desired outcome: Contact customers with vital info before the day of services. A discount should have been offered!

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Feb 22, 2024 11:18 am EST
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333 Northwest Avenue, Melrose Park, IL, 60164, US

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Dahloan, you have every right to be upset, and we understand the inconvenience this has caused. We’re so sorry for this and would like to make things right. We’ve located your account, and we’ll be in touch with you as soon as we can.
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