Empire Today review: Flooring

We bought a Vynal floor from Empire at the end of 2022, and after about 9 or 10 months, the whole floor started buckling all over. We called Empire, and they said they would send someone out. Well, they sent 3 different people at 3 different times, and they all said the floor was bad, your customer service rep was trying to make all kinds of excuses as to why it was buckling, and then after a month of phone calls, she said that if we paid to have plywood put down then Empire would put a new floor down so we had to pay Empire $ 900.00 before they would replace it with another new floor, I still can't figure out why now that we need to put plywood down, you think the installers or even the salesman would of mentioned that we needed plywood which nobody did. Well, they put the new floor in, and everything looked great until now. Now, this new one they put in is also buckling. It's less than a year as is, just as bad as the new one before they put in this one. Well, here we go again, your customer service Rep sends someone out, and he goes back saying it was the chairs causing the problem. I proved it wasn't well. Now they figure the Vynal is bad, and their solution is that we need to pick out a different type of floor and that we have to pay the difference of what material we pick against the price of the Vynal. Which I don't agree with. This has to be resolved as I can't spend any more money on a bad Floor that Empire put in. I already spent $ 10.000 on this floor, which I believe was way too much, and they want me to spend more to fix their problem. I am 80 years old, disabled, and a Veteran. I am way too old to have to put up with all this nonsense. ' It's Empire's fault, and they must handle this problem. order # for first floor PRJOO1971766P106\S002033354. E-Mail [protected]@gmail.com

Thank You

Timothy Tutt