Emtek’s earns a 1.2-star rating from 4 reviews, showing that the majority of hardware purchasers are dissatisfied with their products.
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Disappointing Experience with EMTEK
As someone who values quality and reliability in products, my experience with EMTEK was truly disappointing. I invested in over 30 door hardware sets for my home, hoping for a touch of elegance and functionality. However, within just six months, most of the hardware started falling apart. The design flaw in the knob attachment mechanism, with a small allen screw that failed to hold the knob securely, resulted in all the knobs coming loose. It was disheartening to see the products I trusted and spent thousands of dollars on turn out to be of such poor quality. The frustration of dealing with hardware that couldn't even fulfill its basic function left me regretting my choice. EMTEK's lack of durability and subpar performance made me realize the importance of investing in products that not only look good but also stand the test of time. For anyone considering EMTEK, I would advise caution and thorough research to avoid the disappointment I faced.
Emtek - Dubious at Best
The slick images of Emtek’s products aren’t that similar to the products in real life. From my view, the materials don’t do well within a couple of years - and who wants to replace their hardware every two or three years? I think the overall goals of the company aren’t realistic, if they are selling products that don’t work that well for relatively expensive price tags. It’s also very confusing just trying to order the hardware at a retail location. There are tons of options and specifications. It could make your mind spin. You would think they would pay more attention to feedback from customers and the people who sell these products. What a hassle for disappointing products.
Recommendation: Stick with simple, affordable products.
EMTEK Review: Overpriced and Unreliable, Save Your Money
Let me tell you about EMTEK, it ain't worth the money, no way! Don't be fooled by the fancy branding, they're unreliable and way overpriced. I mean, seriously, even if you think you've got that door handled, it's likely it's not even latched properly. Plus, one of the handles is so frustratingly finicky that it needs to be positioned just so, or it won't even attempt to latch. You're better off going for a cheaper brand that will do the job right. Overall, it's just a bunch of garbage, so don't waste your money on EMTEK.
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Pros
- High-quality craftsmanship
- Customizable hardware options
- Wide variety of styles
- Durable and reliable products
- Positive industry reputation
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Cons
- Limited product innovation
- Premium pricing strategy
- Narrow product focus
- Competition from larger brands
Emtek Complaints 1
Stay away from emtek products!
If it were possible I would have given them ZERO stars.
10+ years ago I built my home and used EMTEK's Durango bronze levers (interior and exterior door handles) throughout. SeveraI of them started BREAKING. In today's world does anyone expect that a door handle that costs $130 - $150 per set (I bought dozens) should last less than say 25 to 30 years? I certainly do not.
So, I called EMTEK's customer service because on their website it states that they provide a Limited Lifetime warranty. The CSR told me that the Limited Lifetime warranty only applies to products purchased since April 2012. Anything purchased prior to April of 2012 had only a 5 year warranty. When I asked them to provide me with that warranty they declined saying that it was my responsibility to keep the warranty slip that came with the product.
EMTEK's solution was for me to buy their replacement product. RIGHT! I am just about to spend more money on a product that does not last and that is produced by a company that does not stand behind their products.
The bottom line is that EMTEK does not stand behind their product and their product is CRAP.
STAY AWAY FROM EMTEK PRODUCTS!
Is Emtek Legit?
Emtek earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Emtek. The company provides a physical address, phone number, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Emtek.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Emtek.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Emtek have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Emtek and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
About Emtek
EMTEK specializes in the manufacture of door hardware, cabinet hardware, and electronic locking systems. The company offers an extensive range of hardware products, including knobs, pulls, handles, locks, and deadbolts, among others. All of their products are designed with a focus on both style and functionality, ensuring that they not only look great but also perform exceptionally well.
One of the standout features of EMTEK's hardware products is their customizability. The company offers an extensive range of finishes, materials, and styles, allowing customers to create a truly personalized look for their home or workspace. Whether you're looking for classic brass hardware or sleek and modern stainless steel options, EMTEK has you covered.
In addition to their traditional hardware products, EMTEK has also expanded into the electronic locking system market, offering state-of-the-art systems that are easy to use and can be customized to fit a wide range of applications. These systems include smart locks, keypad locks, and touchless locks, among others, and are ideal for both residential and commercial settings.
Overall, EMTEK is a highly respected company in the hardware industry, known for its quality products, innovative designs, and commitment to customer satisfaction. If you're looking for top-quality hardware products and exceptional customer service, EMTEK is definitely worth considering.
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Overview of Emtek complaint handling
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Emtek Contacts
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Emtek phone numbers+1 (800) 356-2741+1 (800) 356-2741Click up if you have successfully reached Emtek by calling +1 (800) 356-2741 phone number 0 0 users reported that they have successfully reached Emtek by calling +1 (800) 356-2741 phone number Click down if you have unsuccessfully reached Emtek by calling +1 (800) 356-2741 phone number 0 0 users reported that they have UNsuccessfully reached Emtek by calling +1 (800) 356-2741 phone number
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Emtek emailssupport@emtek.com79%Confidence score: 79%Support
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Emtek address12801 Schabarum Ave., Irwindale, California, 91706, United States
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Emtek social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 03, 2024
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