Endurance Warranty Services review: Supreme coverage (was lied to about what was covered)

Reasons for the complaint:

1. A claim not being covered.

2. An employee who sold me the contract whom falsely claimed that getting the Supreme coverage would cover any and all seals and gaskets.

3. Repeatedly being told “well the person above me is going to say the same thing” when I asked to talk to their supervisor. (Very irritating to hear. )

4. Being told that we won’t cover your claim but we can finance it for you. A little presumptuous to say that I’ll need financing and that if I did I would finance through Endurance who won’t cover my claim when I feel it should 100% be covered.

5. Being told we close in two minutes and to call back Friday.

6. In addition I asked for them to screen the phone conversation I had with the salesman prior to purchase to confirm that I was told “all seals and gaskets would be covered”. That idea wasn’t even entertained.

My Audi Dealership found the leak from my transmission when tracing down a small coolant leak. They said they needed to remove the transmission to find out where the leak was coming from. Once they did they found out that transmission fluid was leaking from the seal for the clutch cover that goes into the bell housing.(this car has an automatic transmission with dual clutches).

Now I knew from the start of my policy that dual clutches weren’t covered. But I was left assured by the salesman that although the clutches aren’t covered the seals on everything would be covered which made me feel good about purchasing the policy for $4,600.

To summarize:

I felt like I did my due diligence to make sure that I bought a well known and reputable warranty that would cover my needs. To reiterate the salesman that sold me the policy made me feel assured that this was a really good warranty that would cover everything down to the seals and gaskets which most companies don’t cover.

They lied to me and hoped I would never have a problem with the car to find out.