Entergy

Was this actually resolved to the customers satisfaction?

You too?! Entergy is NOT the type of company that is staffed with well spoken, educated people foremost. The customer reps answering phones are scared to answer your questions so you get transferred to a supervisor that answers " Yes, you wanted to talk to a supervisor?!" I never in my life have heard anyone answer a company's phone like this, unhappy, uneducated supervisor did.

Secondly, They are great for parties becuase it's always a surprise when I look at my bill each month. I just moved into a house so I'm thinking there are deposit, taxes and such. But my bill came for $452. Then shortly after bill for $351. I thought I'd go ahead and take care of these. When you make two payments within a few days after each other to pay off the next month's bill, WATCH OUT! I paid my current month's bill plus 70% of my next month's bill early, all within a few days apart. 2 weeks later, I recieved an email stating my account is past due. I called right way to find out what happened. Entergy told me because my second payment cleared first, and first payment still pending that amount was applied to next month's bill instead of the current month. You would think any payments recieved would apply to your current month's bill first and excess, the balance. Nooooo, they honestly forgot the customer service part when the company opened for business. Customer's are the only way, you can stay open for business.

I scratched my head and asked the supervisor" Are you seriously telling me my next month's bill is paid but not my current months bill? I did not agree with that and anyone in their right mind would have saw that was not right! The uneducated supervisor had nothing else to say but repeat to me over and over and over and over and over the policies and how I could wake up tomorrow morning without lights if I dont pay the balance now.

I gave her a few words in hopes the call was recorded for TRAINING purposes, yes, more supervisor, customer service, self-management life skills training is VERY MUCH NEEDED! It's very sad when the reps and supervisor are unaware of how far a nice greeting such as " Hi, my name is such and such, how can I help you? then make a comment such as" Let's take a look to see what CAN be done" when there's a mix-up or situation. Even if nothing can be done, professionalism goes a long way. I switched to a much better company because in the end, texas has the power to choose. A customer's trust and business is something earned by being there for those mix-ups and rough times NOT just by providing electric service alone! Entergy will loose their customer's shortly after they join. 4 others so far, keep posting yours here.

i am writing an complaint for monopaly the board game because my mom bought me and my sister us the game for 10 dollors and it did not com with all the properties

Get all your paperwork, check copies, etc together and call the office of your Public Works commissioner for your area. I had to do similar in the Northern part of Louisiana and they got right on it -and investigated the situation thoroughly. Don't hesitate to call these people -it is their job to make sure that these monopolies don't act like it sounds like they are acting with you!

I just the smae Notice my Bill was due on May 4th and I got the disconnection notice on May 15th, last day to pay May 24th . I think Entergy should be taken to court for this kind of practice . I think they are trying to hit cutomers after they got hit my Hurricane IKE . I am thinking to getting solart panel and cut the idiots off . I wish I could switch to another provider, which is another Monopoly they have on my area that I can't switch .

I havent received November's bill butI received a disconnect for not paying it.
I have been cut oss three times since Ike. Once because we requested someone check the meter. My bill has increases by 100 to 120% over the same period last year. The usless CSR told us we bought something. Last time I checked we didnt purchase and additional household and attach it to an outlet. The problem is that we are locked into the yoyos and have no other option. Legal Crooks is all Entergy is.

I remain neutral on this. While I do agree these additional deposits and fees are a bit high and consistent... I also hate to inform you that any additional fees are regulated and APPROVED by your local PSC. Meaning the very people YOU elected are responsible for this situation. Ultimately, you're the cause of the very fees you despise.

I have the exact same situation with Entergy regarding a shut-off situation that occurred in May 2014. Same exact confusion over bill, overdue amount (which I didn't realize had carried over etc.), immediate shut-off, etc. I have been in this state for 14 years and have paid my bill every single month. I have lived in D.C., California, Missouri, Tennessee, Florida and overseas. Let me state again, I have never not paid a utility bill. Like you, I wasn't told about any $200 fee on top of a $50 reconnect. Not only am I appalled at the exorbitant fees, I am humiliated by their treating me like some nary-do well. I fully admit I misinterpreted the bill---but the Entergy rep told me it is so confusing that even she had her service disconnected for the same exact reason.
I can understand the $50 reconnect fee is necessary. The rest is just a consumer rip-off.

i have a bill for 1352.73 if my lights are turned off i will lose my home by my kids i have tried calling public commissioners office and the only thing that he could say was waaahhhh i cant make themlet u make a payments its a corprate bizness

Oh yes so much for there"Power of the people "ad campaign...thats a load of ###
When we had the power outages from the ice storm in 2008, every time anyone in my family called they were rude and obnoxious...
their customer service sucks...i too wish we had a REAL " power of the people" company...
YOU SUCK ENTERGY, BIG TIME.
LaDonna Dougan Pocahontas AR

Entergy did not bill me for 2 months. When I called and asked what was going on with the bill, no one could give me an amount. I went in person. No one could give me an amount. I was then billed for 2 months, had late fees, but a letter came with the bill explaining that there was a billing error and that I could pay any outstanding charges over time. John M. Browning (the Supervisor of Customer Accounting)stated in his letter that they would work with me. My first skipped bill was for $81.38. I paid $100. I told the customer service rep I could pay more on Oct. 20. I get paid once per month. A week later I get another bill. I call again only to find out I have late fees and a cut off notice. I took off work today to go see them. They told me if I didn't pay any remaining balance my service would be cut off. I had to pay over $100 to keep the lights on. Mind you, I just paid $100 a week ago. I get paid once per month and live in a 500 square foot apartment. Entergy did not work with me. They have caused me financial hardship. I am always on time with my bill. I feel screwed.

yeah ENTERGY is bullcrap

I have tried, on 2/17/25, 3/4/25, 5/5/25, and 4 going on 5 times TODAY 5/15/25 to get my service fixed. 9797 Midway rd, Raymond, Ms. I paid an electrician. When load is on, I'm only getting 87 vlts on one leg, and 154 on the other. I've lost a refrigerator, a freezer, and TV's. I can't even get a supervisor on the phone.

We live on FM 1725 Cleveland Texas. We have repetitive outages lasting from 1 to 10 hours at least once a week and sometimes twice a day. This has been happening for 20 years! Thankfully we have a home generator but have to pay for propane. 2024 our propane usage was more than our electric bill was.

Our electric bill reached 800-1000 dollars during the months of August Through October. We were actually out of town for weeks when this happened. We requested someone to look at our meter, but no one showed up. Our home was hit by lightening while we were out of town and we think this may have caused a surge.

I qualified for help through liheap program and it said the payment arrangement is canceled

Everytime we sneeze we loose power. This is so rediculous . Its been two times in a week ! And this happens all the time. They obviously arent fixing the issue. I have a heart monitor and small child. This needs to be fixed now! 44027 sweet william dr hammond la 70403. 7/8 23 & 7/5/23 are just the most recent dates.

[protected].

Angelle vice

we just move here in a apartment 20 days ago and we have a average of 197 KWH per day.

I am fed up with Entergy they still cannot get my account right. I have been calling them for over two months now.

I tried to change it Jan,26 and this is March 16

Matt covington

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My Entergy bill went from $63.81 in November to $112.59 in December so I carefully monitored usage and my January bill is $168! Most of that time I had NOTHING on no heat and no air. This is nothing short of theft

The Myentergy website Sucks and there is Zero support!

9/12/2022

ABC Professional Tree Service cleaned up powerline trees in my neighborhood today (Broadmoor - corner of Goodwood and Marilyn) and cut down 10-12 trees, some as small as 3/4 inch in diameter at the ground. There was no reason in the world to cut these to protect the power lines. There was no arborist supervising.