Entergy
Reviews and Complaints

I moved in to a new apartment at Gracie Mansion Apartments in Little Rock. Since the first week, Entergy has completely mangled my billing and service. I have just been diagnosed with a disability, so this situation has been particularly traumatizing.
First, Entergy turned off my power right after I moved in and I had to rent a hotel room for several days in the midst of a sweltering heat wave. This cost me money I do not have to waste. Multiple times I called customer service and was disconnected after being on hold for sometimes up to an hour. No one ever had the courtesy to call me back. Finally, I spent an entire day calling and waiting by the entrance gate to attempt to get the power on. Apparently, the meters at one point were renumbered by Entergy causing some errors in the assignation of apartments and meters. The agent who finally helped me assured me that they fixed the problem and assigned me a new meter number. The power was on.
Since then, my billing has been excessive for a first floor 630 sf apartment. When questioning, the agent said I still had the wrong meter number. She said she fixed it and supposedly credited my account with my deposit and other monies I have already paid. This confusion cost me countless hours on the phone to correct. I had again experienced multiple disconnects after being on hold for sometimes over an hour.
Subsequently, and further adding to my distress and suffering, I received a call from my apartment manager who stated the Gracie Mansion Apartments was receiving energy bills for my apartment. Her bills were also excessive for a 630 sf apartment. She requested that Entergy send a technician out to the complex to finally put an end to the confusion and errors in billing. They set a date for Tuesday, September 21st. The technician never showed up. No one called. She has since received a second bill for my apartment while I also received a separate excessive bill.
I refuse to pay anything else till this is resolved. I call for an audit of my account and I demand that management step in to get a technician to verify which meter is connected to my tiny apartment. I also demand that Entergy keep my power on while this is resolved.
I have lost sleep over this and wasted countless hours on fruitless phone calls.
My disability has worsened because of this stress.
I am sending a copy of this complaint to the Americans for Disability and the Arkansas Attorney General.

Sincerely,
Katherine Peters

[protected]@gmail.com

My wife pays our bill each month online via our bank, not the Entergy site. For some reason Entergy stopped sending us our bill via the USPS and sent it to an old email account that is not monitored. (I recently updated my email, to ensure I do receive and emails from Entergy.) This lead to our payment not being made and our power being turned off. I contacted energy and payed the account, once I was made aware we had not paid the bill. I discovered what had happened and explained to the representative it was an oversight and we never saw any bills. Power was returned. I went online and changed our account to receive paper bills via the USPS again. We received our bill and now Entergy is requiring a 300.00 deposit. I called and asked for this to be waived and this was denied. I explained what happened and also noted that our credit is in the 800's, because we are responsible adults who pay their bills on time. I do not see any reason for us to place a deposit in Entergy's possession due to something that, in my opinion, was out of our control. In addition, we are setting our account to pay automatically, in the event the bill does not arrive via USPS on time, in the future. Please review and adjust the deposit.

Account #[protected]

Thank you in advance for your prompt response and positive solution.

Steve L. Sanfilippo

I have had my entergy with my apartment for over a year now. First issue I had with them was after a year my auto-payments randomly stopped going through. I checked my auto-pay every month, and every month it would say its on, then it would instead not charge my account and I would get late fees. I am starting to believe at this point its intentional on the end of Entergy so they can squeeze more money out of me. ON TOP OF THAT now I am dealing with a $220 ish deposit that is due for no reason. I am a college student who can barely pay for things as is. That amount is almost half of my rent. I dont make enough to pay rent + $220 + the monthly fee + my other bills. Then when I tried to call I was on hold for an hour and never got to talk to a single person. Then I was even given a survey. This company is actually the worst company I have dealt with I cannot believe this.

8761 Gail Dr Baton Rouge, La

Today Tue Aug 31 lineman contracted through Entergy had to put a new electric pole up and they did a great job but they just laid the old pole and tree they cut away on and across my driveway. There is a tree down on my driveway but I need the mess they made to be removed ASAP so I can get to my house and start my own work on tree down! Look at the pics, you can't even see the end of my driveway!

David Miller
[protected]

I received 4 bills at once from my second studio location stating there was a technical issue that required their team to manually produce my bill. Total was $625.62 due on 9/3/21. My bill was paid on auto pay so I assumed Entergy was billing my account monthly. Since I had already experienced this nightmare at my main location that took 6 months to straighten out I looked the bills over and set auto pay to take care of it. The very next morning I received a text saying my bill was now $826.33 due on 9/9/21 so I turned off auto pay once again and am waiting to get this resolved so I can pay the correct amount. Bear in mind we have not opened to full capacity after covid so this location is only used a few hours weekly as last year. I sent a letter from My Entergy account last week along with a letter to the public service commission in hopes it would be investigated and taken care of quickly. I see on my online account the bills are open for review. I have not received one word from anyone stating they are looking into it. I do not understand the kind of service I have received from Entergy in the past year. I am on hold forever trying to speak with a human when I've called then no one knows anything. I am just a small business trying to get back to full operation after this ridiculous co vid crises as everyone else. It is very difficult to operate when billing is as messed up as it has been this year. Would someone please respond and read my meters correctly and bill me correctly so I can move on with business? The amount of time it takes to reach out in multiple ways to get this resolved is a lot.
Thank you for your time and prompt response.
Sincerely, Joy Murphy

New Meter installed (which unsure as to why) and meter was not "cleared" upon installation and we were charged for and IMPOSSIBLE 9200 KWH (the house is a rental and is uninhabited presently) and a $1000 bill. Been trying to get resolved for a month. Everyone agrees to the problem and why it occurred but for some reason it's still "pending" and "Not my department" and I still have an outstanding huge bill

I put up Solar power motion lights on my house, garage and faceing my drive way, then Entergy put up a LED night lite on the pole just down the road from my house. Now my motion lights won't operate because the light from there LED light is lighting up my house eves and my motion lights won't operate . I now have no light outside when I walk my dog at night around my home . I called Entergy and tryied to talk to a superviser but they wouldn't let me talk to one . They refused even after I asked several times

I have been having an issue with getting electrical and gas services turned on for multiple address. When I call to get an explication no one can give me an answer as to the reason. They say I need a permit then I don't need a permit then I do need a permit I spoke to a supervisor to find out what the issue is and how to resolve it but they had no interest in help me. I am not understanding how I need a permit one min and not the next and why do I need a permit every single time I have the utilities turned on. The address do not fall into the category of needing a permit and the permit office fines know why Entergy needs a permit. If the supervisor was more customer friendly and would stop talking down to customer trying to get a resolution.

I have an old utility service on my property I have been trying to get disconnected so Ascension Parish Drainage can improve drainage across my property. On July 27th I called and waited on hold for 45 minutes to make an appointment. On July 30th I had an appointment to have it removed. After waiting all day and no one from Entergy arrived by 1600 hours I called and found they rescheduled me to the following Monday. I never received a called notifying of the reschedule.

Monday came and the Entergy rep could not remove the line because he was not authorized to remove a transformer. Called and scheduled another appointment for Aug 13th. Waited all day and when no one arrived by 1600 hours I called and discovered I was again rescheduled for the following Monday. The operator put me on hold to see if she could get someone out that day. After being on hold for 15 minutes I was forwarded to the recorded survey. No call back to give me status.

Very frustrating to sit at home for two days waiting just to find out my appointment was rescheduled. At a minimum, a phone call would be nice.

Entergy has to have the worst customer service in the history of company's. I have been dealing with them not turning on power in a rental house because a bill was not paid do to the fact that after calling them 4 different times to disconnect the power they didn't. The bill is now almost $2000 and they shut the power off but refuse to turn it on for any future tenants until the bill is paid. I called my attorney and this action is total illegal. You can NOT make someone pay a bill if they never entered a contract with them. There customer services dept hung up on me several times. The last time I was a dumb white cracker by a black women who did not know I was able to hear her. I spent a total of 9hours and 47 mins waiting on hold in a five day period. They told me the first time to pay $204.72 and the power would be turned on the next day. Lie #1. They told me that I could make payments on the remainder lie#2. The only reason I did not pay it in full is because the renter applied for assistance and if I paid it they would not reimburse me only the power company. I wish I could get my power from another company but I am stuck with this nightmare they call a business. I am trying to get as many people as I can that has dealt with these crooks breaking the law strong arming them into paying other people's bills they are not liable for in order to get power. This company has cost me a lot of money and stress. I can't even sleep. If anyone would like to contact me about signing my petition please call me at [protected]. I am not gonna stop until I seek justice for what they done to me and other customers. Sincerely JoeJones

I own 2 houses in Heber Springs, AR and have been an Entergy customer for just under 30 years. My bills are paid by direct draft - never late. I rent one house and the utilities are paid by the renters. The tenant in the rental house was arrested and jailed. I advised him he was being evicted for violation of the lease and had his possessions removed to a storage facility. He had the power turned off while in jail. I contacted Entergy to turn the power back on in my name so I could renovate the property. It took 3 phone calls and a total of 2 hours 45" to get this done including 2 disconnects while on hold. I described the situation and pointed out my long-term association with Entergy. She said it would be turned on in 2 days.
2 days later - no power. Another long call to Entergy. They advised me it was still under review but, didn't know why. I asked to speak to either a supervisor or the review dept. I'm now still on hold waiting 1 hr and counting. No-one ever came back on picked up. Dealing with Entergy is like living in a 3rd world country. If you have an option - Don't use them!

I am a new Entergy Customer. I was sent a letter informing me that I would be required to put down $150 deposit. I called Entergy questioning why, because I have excellent credit and have never been late with payments in the past. They told me to have my previous energy company fax a 'letter of credit' and the deposit requirement could be removed. I did as requested and never heard from them, so I again called and was told they never received the letter. So I confirmed the fax number with them (it was correct) and had my previous energy company again fax a 'letter of credit'. I did not receive a response from Entergy so again I called them and was told they did not receive the letter! So I again requested my previous energy company to fax a letter of credit for the THIRD TIME, which they graciously agreed to do. However, I could tell frustration was settling in because they gave me the previous dates when they had faxed 'letters of credit' over to Entergy. Again I had no response from Entergy. So I called for the FOURTH TIME. I was then unbelievably told that they really needed the 'Letter of Credit' emailed rather than faxed. REALLY! Well I was not going to put my previous energy company through this again. It was clear Entergy had no clue what they were doing. I requested to speak with a manager and told whomever I spoke with my situation. They told me it was documented that they HAD RECEIVED a fax, but there was no copy of the 'Letter of Credit'! Only a date showed when the fax was received.
If I had any other choice for an energy company, I would NOT be with Entergy, and I certainly do not recommend them. How can you treat a customer in this way? I could use that $150, but apparently Entergy chooses to keep it, and for no good reason.

Thursday July 22, 2021 I filed for Entergy services to be connected to the new address. Upon filing for a permit it was brought to everyone's attention that the home inspection from 2016 flood was never finalized. City of Denham Springs Permit office flagged the Permit for Entergy so the services would not be disconnected until their technician could go to the address to bring the house to code and pass the inspection for the Permit. Thursday July 29, 2021 Entergy cut power to the home without contacting the Permit office to verify what was happening. I contacted the Permit office when the power was first cut and they advised me to contact Entergy. I contacted Entergy July 29, 2021 and was told that the Sellers and previous owners of the house and account needed to contact them to fix it. The Sellers contacted Entergy July 29, 2021 and was told that since they no longer own the home and the account was closed Entergy could not help and advised that the new home owner (me) should call them. I called July 30, 2021 to advise Entergy that we have done every thing they have advised and still have received no help. We received the notice via email that the inspection passed and the permit was sent. In the inspectors report temporary service was advised until the Entergy company received the golden paper that is the permit. Entergy is still refusing to correct their mistake. They did not follow protocol when they disconnected the electricity, however NOW they want to follow protocol. I am not being given any solutions. This company has poor customer service. They have a lack of care for the people they service and yet they pride themselves on "excellence".

Entergy took 11 months to send me a bill of over 800 dollars. I have called several months and was told each time that my balance was zero dollars. I have also checked the myentergy app and my balance was always zero dollars. I`ve also received 2 refund checks from entergy and when I called no one had an answer other than to say I still had a zero balance. Now my balance is over 1000 dollars and I am receiving threatening emails about my electricity being cut off. They only tried to offer a deferred payment plan of adding an extra 80 dollars to each monthly bill for 1 year for (their mistake) that I can not afford even afford. Which is completely unfair and ridiculous. If this does not get resolved I will sue this company for company

I called Monday July 5 and not only waited 50 minutes to talk to someone, but spent three hours being, transferred, on hold, and hung up on. I called Tuesday and inquired why Entergy allowed someone to call in and place a work order on my account for a security light. I want to know who called, where's the light, & how could the installer report my address and there is nothing here! I have been paying for this since the work order was placed on December 4, 2020. This goes beyond clerical error as I didn't call in, I have no light, it's under a HOA code and this is a private residence, and the Entergy man did not install at this location. If the account was verified it would have not went through. I want a call when they can answer those questions. EVERYTHING leaves a paper trail. I only want to hear from someone who is AUTHORIZED to answer my questions, because your "I don't know" is unacceptable and won't work. I am being charged, someone used my account, and I would like to go see where this light is installed.

It took me to be on hold for 47 minutes to talk to a tech supervisor to know why my new commercial connection service is being continually rescheduled and I do not have a connection 18 days after the field Engineer filed his report for the new connection. All wiring is completed; connecting the wires and installation of meter are all we needed. Ac no. [protected]

In northwest Arkansas, Entergy has interrupted service 3 times in the last 3 months for extended periods of time (8-10 hours) per. They pre-contacted customers by text and phone to make them aware of each outage, but what good does that do? Most folks have refrigerators and freezers full of perishables that can't be left uncooled for that long of a period. Are they in need of updated equipment or what is the problem?

Currently, the power has been out since 11:40 last night and is not scheduled to be restored until 12:00 today. Yet we can see the power on just 1/2 mile away at the Missouri state line (different provider of course).

There are no options for we the customers except to tolerate these outages. Each time we get a "we are sorry for the inconvenience" message and a thank you for being an Entergy customer. Sadly, that doesn't pay for the spoiled groceries and other hardships created by these extended outages. FIX YOUR DAMN EQUIPMENT!

Good evening, I am writing this today due to the customer service I have received. I recently bought a house and I called in the beginning of May in regards to get the account into my name. The lady I spoke with stated there would have to be a reconnection. She explained that this is an easy process and can take 15 seconds to 15 minutes. She stated this would happen on May 7th. Come May 7th, our power went out around 4pm till 2am. During that time I called at 6:30ish pm to ask how much longer it would be until my power came back on. The lady had no idea of what to say, so she put the claim in as "Outage" and "STAT." She instructed me to text the Entergy number and it would update me on times. Well I texted that number. The response I received "Entergy: We are not seeing a reported outage for your address. Please try again later. If your power is out, reply with OUT." So I give it a few more hours. I called again around 9 o'clock and once again, the lady I spoke with had no idea I even had an outage. She created another claim stating "Outage STAT" as well. On 5/8/21 at 2am, my power came back on. My questions is why is that someone was able to disconnect my services from a computer but unable to reconnect/ start my services from a computer? On 5/8/21 at 10am, two men show up to my house asking if I had power. I said I do now but from 4pm-2am I did not. They asked further questions and begin to chuckle as if they knew what I was going to say. They proceeded to state that this happens numerous times. Why? Why does this happen numerous times? Why is it that this was put this in as a STAT call twice and that it took over 8 hours before someone came to my house. My neighbors who also have Entergy services had power. There were no storms or bad weather during this time either. I then received my bill and noticed a reconnection fee. I called to get further clarification due to me not having power at those times but with the hopes Entergy would understand and take that off my bill. I called and spoke with a lady first. She stated that her supervisor was unable to take off that fee and asked if I would like to speak with her. I said sure. I spoke with her on 6/14/21 at 7pm. She stated their was an outage in my area. I responded that that is incorrect information, all of my neighbors- in front, behind, side to side and down the roads all had power except for me. I was the one who reported the outage for my address with Entergy. I left it at that because it seemed as if no one cared and my point wasn't getting across. My question is, what if I had someone on continuous oxygen who needs power 24/7 or had a baby- would I have mattered then? With this complaint, I honestly just wish large companies would understand that what others go through. To put yourself in others shoes. With that being said, I hope that with this complaint, others receive better customer service and utilize technology more efficiently to better serve others. Also, I want to state that I appreciate all of the linemen who get these services done. Thank you!

I did not get a bill from entergy in mail or online from december 2020 to april 2021. I contacted entergy numerous times and spoke with various agents... (working from home) about this issue, only to be put on hold for several minutes and eventually disconnected. I finally got an agent and asked for a supervisor, who escalated the situation and sent me (5 bills) on april 6, 2021 totaling $3037.16. I understand that I owed for utilities I used for these months, but it was entergy who stopped sending me bills! $3037.16 was outrageous! When I contacted them about the enormously high bill, they only offered installments, not to research to why the bill was so high and why it was ceased in december - april... I was told to try and get assistance from salvation army, which I wasted my time and pursued only to be told they would pay my last months bill of $349.00 only... (which they never did). I don't think would should have to just settle for what entergy tells us about our billing and pay what they say, without explanations. After this experience, if they was another electric company I could use in my area... I would. The agents are poorly train to get answers or research any issues. I ultimately had to just suck it up and pay this bill on installments, but still not satisfied and will still pursue a reasonalbe answer! Acct# [protected]