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EricDress

EricDress review: don't buy from this website ever 46

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5:00 am EDT
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Don't buy from this website ever! They sell wedding gowns and accessories for wedding for a fair price, but the item does not have a good quality and does not look like the one in the picture. I bough a wedding dress form then and when it arrived my nightmare has started: they charged me for post services in the website and once I received the item I had to pay it again! When I opened the box I realised that the dress was totally different form the one I had choosen in the website and the quality of the product is terrible. I contact the costumer service and they refused to refund me! they said that I am acttually luck for receiving a wedding dress that is much cheaper compared to one in a boutique shop. They didn't care about me and my feeling as bride at all!

So, don't buy from them! Ut us a terrible website.

46 comments
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senderella21
US
Oct 02, 2014 2:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Before I discuss my horror with this FAKE ERIC DRESS NIGHTMARE, I want to say this, if anyone out there who has this experience, we should band together and spread the news on these CROOKS I read many, complaints and I think we should inform the media, especially if you went through Pay Pal who's suppose to protect customer's If Pay Pal is a reputable company they should do business knowing that this company has many complaints about their scams, it may be that they are in on it as they may not return customer's money. Okay I ordered this beautiful dress on Eric Dress it was absolutely gorgeous online and I was so convinced to go ahead and take a chance once I read all the, "NOW I KNOW" fake comment's they themselves put up, so I order this dress in a size 8. I'm a jazz vocalist and needed the dress to perform in, so I notice the color of the dress which looks much different than the midnight blue I ordered, it was a drably old looking rummage sale, been sitting in corner looking thing, but I tried to put it on and it was the most awkward thing, I couldn't get my right leg in it. I decided I would return it so I emailed the company Eric Dress and they sent back to me emails to take a pictures, so I did, but then they said the pictures were not clear, so I sent them again, they then sent me a email saying, oh we are very sorry, maybe you can take to a tailor to fix, needless to say I blasted them, then filed a dispute with Pay Pal, then after a few days I get a decision from Pay Pal saying the seller decline to return my money! So next I escalated the dispute, but was unable to submit pictures right then, so later I took my time to lay out the dress and try to figure why it was not fitting right, OH MY GOD! You know how there are seams like on both sides, well the right side seam was 2 inches shorter then the left side, I was so SHOCKED! I mean in all my life of ordering I have never seen a piece of work so hideous, so I took pictures of all of the ailments of this garment too many to even tell you more, I cannot sew a lick, and I couldn't patched a rag better. Now I took good pictures and used white tipped pins and ruler to show the difference and the workmanship on the garment, I tell you so horrible, they should really be ashamed of this, but they are not, as they had the nerve to send me a email saying, "oh so sorry for your trouble, we would like to offer you $20 for your trouble, needless to say they pissed me all the way off! as I paid a total of $142.23 for that garbage I cannot wear and could not give to anyone else to wear. I guaranteed these CROOKS that if they didn't refund my money, I would plaster pictures all day every day that I can to show what they are doing, stealing money, I will go try to get help from media and find out why any so called good business (Pay Pal) would knowingly continue to do business with a company with so many complaints, unless they are in on it stealing money! Please anyone out here that wants to help get even with these crooks from ruining your day let's do something about them let's put them out of business, let's make them bigger in a bad way so everyone will know the name Eric Dress a Scam. Please don't think were to little as consumer's to make a difference, we can do it! Oh to add I had to wear a dress that I had from the 90's on my big night to sing and my old dress fit beautifully and it at the time that I can remember only cost me $40 looked like a runway gown no kidding...

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reviewsdohelp
Summerville, US
Nov 02, 2014 11:43 am EST

First let me say that I hate you had that horrible nightmare, but as an obvious strong willed women you persevered and did not let it steel your joy on your big night. I was just about to order a shirt from this company as I saw there ad beside my Facebook postings this morning. I have had bad experiences in the past so I have learned to search out reviews before I order and this is how I came across your posting. Thank goodness you took the time to put it in writing. Have you reported them to the Better Business Bureau and the Attorney State General's Office yet? That is part of their job, policing companies/snakes especially foreign ones.

Thanks again for telling in detail your experience.

Robin - Georgia/USA

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christine
Humble, US
Dec 05, 2014 1:41 pm EST

I have also had bad experiences with this company.This company should be charged with false advertisement because you never get the size you ask for.This company is a SCAM.

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Smocha1
US
Dec 06, 2014 11:32 am EST

You really need to contact your Inspector General's office from your city or State. Situations like this are what they specialize in. They next thing I would do is start a Class Action Law Suit against, EricDress and Pay Pal. Pay Pal has been around fr a long time and has been involved in really bad situation from what you can call Scam business's and has profitted from these actions until a legal process was started and then they bail out.

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LKell
Gainesville, US
Dec 19, 2014 10:55 pm EST

I also appear to have gotten taken by EricDress. I ordered a sweater on 11/15/2014 When it had not arrived a month later I tried to follow up. They said it had arrived on 12/16/2014. It had not! My password was no longer valid. When I tried to get in to see my order . It said they would send the correct password to my email. I checked it & spam. They never sent the password. I tried talking with live chat and it will not answer me! The phone numbers are in China...of course! I sent emails from my web mail & from my husbands. They have NOT respond to either! So my $33.35 are just gone & no Christmas gift for my daughter. This site advertised on Facebook. so, I thought they were safe!
THEY ARE NOT! Buyer BEWARE!

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Bernice Starling
Jacksonville, US
Dec 31, 2014 10:06 pm EST

I placed an order with these crooks on 12-214, order #215915, and have yet to receive anything for my money $74.04, I didn't know at the time they it was just a low scam, as I seen it on facebook and paid though pay pal to can"t get any help there either, is the whole world turning into crooks just to scam people, , I wil report this to the State I live in, but they most likely will do nothing to . I am very argry about this mess ., does anybody know where this company is located .?, I you do please email me the address grannystarl@att.net

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TPLSN8V
Simi Valley, US
Jan 09, 2015 1:55 pm EST

These people are total crooks. I ordered a wedding dress in September. They claim All dresses are packaged with a lining bag and sturdy cardboard box. My dress came in a DHL bag. No BOX, and it was missing the corset style ribbon that should be used to secure the dress. I requested them to send me a ribbon, they refused. They told me to go buy one locally and they would give me a $5.00 credit. I basically told them that $5 was unacceptable, and I wanted to return the dress. I have a couple reasons to dispute and return the dress based on their disputes listed on the website. 1. The dress lacked function, 2. The material is not as described. I have been dealing with these idiots for 3 months now. My picture shows no ribbon, in the back of the dress, where it is supposed to tie up like a corset to secure the dress. I found and ordered replacement ribbon on Ebay, but the ribbon is too wide for the loops on the dress. I am thankful that it only set me back $15. But I am still trying to get the dress returned.

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kateg2624
Grand Rapids, US
May 26, 2015 7:18 pm EDT

This is a nightmare! If I had read this before placing my order and I would have never placed an order! (1) It took a month to get here! (2) Im not a large chested woman and I could not fit the dress over my boobs! Large I think not! (3) the zipper was broken before I even tried it on!

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Mcecilia
US
Sep 15, 2015 10:48 am EDT

After reading the complaints from the women who were scammed for fairly large amounts of money, I almost feel relieved that I am out only $20. The dress I ordered looked lovely on the screen, like something Audrey Hepburn would have worn in her heyday, and the reviews were so positive. What I received was a cheap, heavy rag that did not fit over my shoulders and would be better used as a living room curtain. The print was not as pictured, the cap sleeves were actually elastic, and the sizing was way off. When I posted my negative review, it did not appear (now we know why, don't we?), I contacted the company about my review and honesty in advertising, and they did not address the issue at all, but gave me a long list of instructions on how to return the dress and how they would prefer to give me a nice discount on my next order instead!

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ccjones
US
Sep 17, 2015 2:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TOTAL FRAUD! The dress I ordered was stated as being embroidered chiffon. The dress is a printed polyester. The tag even said 100% polyester. It also was pink and not red. TOTALLY NOT THE SAME DRESS but just a cheap knockoff. As for size, I went directly by their size chart and ordered an XL - the item came in and it measured as their Medium. The photos show the dress I wanted first and the others show this polyester cheap thing I got. I hate it.

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Nancy Pierre
US
Sep 20, 2015 8:34 pm EDT

Glad I read this, before I ordered any thing. There is a long coat, & a dress I wanted ( notice I said wanted) not needed. Now I know not to do business with this company. Thanks to all who opened my eyes!

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Syvie
US
Aug 03, 2017 11:39 am EDT

Ohh my God I was at the final stage of making a payment then I was like let me find out where the company is located only to see the comments ohhh my God to tell with their things. Iam sure the clothes not a good idea have u tried like the handbags?

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sabinhoo
US
Sep 22, 2015 2:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Very bad experience too

Upon receipt of the package I was not satisfied with the quality, I sent an email to the seller to know the modalities of return, I received in response to the walking track details, once I returned the package I get an email from the seller telling me that I made a return without their permission and therefore I would not be refunded. All I advance is ascertainable by exchanges of emails that I have kept.

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Anghelirina
RO
Dec 09, 2015 11:49 am EST

Poor product quality, indeed, and outrageous discrepancies between their pictures and the real thing. Poor material quality too. Sorry I lost 100 usd on them. Lost money, indeed, as I don't have the energy and time to fight them.

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Maryjoy Tinapao Kellum
US
Jan 13, 2016 4:43 pm EST

Hello everyone who had a bad experience in this company... I ordered a dress in this company last December 2015. They send me my tracking number in all of that. But until now my order is still in the air flying its already January 13, 2016. I don't want to be mean or destroy someone business. But its not good either of them scamming people who are helping them succeed. I will write good reviews if I receive my order. As of now I will not buy anything from online.

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captcza
US
Jan 27, 2016 9:45 am EST

ordered three items, only received two. I contacted them at least 10 times and still did not receive my items. they are for a wedding. this company is unethical. waste of time and money. The only good thing I can see from this is sharing my review about how bad the company is. Don't trust anything online!

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Kell Smith
US
Feb 27, 2016 8:53 pm EST

Returned 2 separate orders and now they refuse to refund me! This is ridiculous I have emailed, left messages on the "live chat" and they will not respond I agree with a Lawsuit ! I am there.

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Talat Mohsin
US
Mar 01, 2016 8:22 pm EST

I ordered 2 long coat and 2 tops for myself worth $125.00 i only received 2 coats. I haven't received my tops...i have called them and emailed them...i have not heard anything from them i am very disappointed by thier service...will never buy from ericdress again...

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aritha browne
US
Apr 21, 2016 3:56 pm EDT

WOW I want to first start out by Thanking God for divine intervention. I have been looking at dresses on this website for 4 days and on today I was going to order but decided to google complaints/reviews for this company because like so many of you this advertisement pops up alongside whatever I am doing on my computer. After reading these reviews I will stick to ordering from Belks, Macy's, and JcPenney's. Stores that have been around forever and stores that I can drive up to. I am just disgusted for you guys that have actually lost money but take the advise of the other customer and start reporting to the BBB and that attorney generals office because this is an inexpensive route and it will get your some definite results. Thank you all for the advice and I hope and pray that God intervenes on other's behalf as he did mine to keep this company from taking anyone else's money.

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aritha browne
US
Apr 21, 2016 3:59 pm EDT

WOW I want to first start out by Thanking God for divine intervention. I have been looking at dresses on this website for 4 days and on today I was going to order but decided to google complaints/reviews for this company because like so many of you this advertisement pops up alongside whatever I am doing on my computer. After reading these reviews I will stick to ordering from Belks, Macy's, and JcPenney's. Stores that have been around forever and stores that I can drive up to. I am just disgusted for you guys that have actually lost money but take the advice of the other customer and start reporting to the BBB and that attorney generals office because this is an inexpensive route and it will get your some definite results. Thank you all for the advice and I hope and pray that God intervenes on other's behalf as he did mine to keep this company from taking anyone else's money.

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Grace Sani
US
Sep 13, 2016 9:19 am EDT

This company is a scam, Despite the numerous complains, the so called contacts in the USA cant be traced so that this Chinese mafia be banned and prosecuted. I ordered for a dress last year in March but never received it despite the tracking no, sent to me. How long will this gang continue to rip off people in collaboration with debit/credit card companies? Can someone start by rejecting their adverts on the computer even though they might change their name? How long will this continue?

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Chris.Evans
US
Oct 13, 2016 8:16 pm EDT

I purchased four items from EricDress a couple of weeks ago and I must say it has been the worse online purchasing experience that I ever had.

First of all, it took a long time to receive the items. And then 3 out of 4 items were not according to what I ordered:
1. A pair of shoes: came in the wrong size and very poor quality (according to the tracking information, this item was shipped directly from China)
2. A female jacket: ordered a brown/yellow one and received a white one which merely looked like a hospital gown; again, very poor quality which can go straight into the rubbish bin
3. A male jacket: came in the wrong size and didn't even have a label on it so I assumed it has been worn before.

Conclusion: It's amazing how these guys managed to get every single aspect of my purchase experience wrong. I provided the minimum rating hoping that other potential customers will be aware of this before deciding to purchase from EricDress. If I could, I would have rated the store with 0. At the same time I assume that all their ratings which are above 1 star, they were all faked (based on the wording used, I can clearly say they've been written by the same person).
I personally decided not to return the items as the shipping costs would have probably exceeded their value.

@EricDress: Keep it like this guys, and hopefully you will be out of the business soon.

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mhss1111
US
Oct 14, 2016 8:48 am EDT

don't ever buy anything from ericdress.they did not send my item and didn't refund my money.they are cheaters.

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Susan Hurst
US
Feb 03, 2017 7:47 am EST

Yep, I fell for this scam and am out $43.00. I ordered my items on January 23 and just received an email this morning (February 3rd) stating that my order was delayed, had not shipped. Of course, these scammers will try to take half of my purchase price if I cancel my order because 72 hours form the order date has passed. Still, I'll start with Paypal in hopes of getting a full refund. Then alert Citibank, because they do have some type of buyer protection. In addition, I'll post my dissatisfaction on Facebook and ask my friends to share my post. Word about this company will get out faster via Facebook than any method that I know of.

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Annalisa Alvrus
US
Mar 29, 2017 1:05 am EDT

DO NOT order from this company! I ordered from them - $82 worth! and they didn't ship at all! I demanded -- several times --- that they refund my money. The company (ericdress) refused! I finally complained to PayPal, then all the sudden this company shipped the stuff I ordered! It was junk! The fabrics are NOT what this company advertises them as (e.g., they'll say a dress is cotton and then when you get it it's polyester or poly-cotton blend). And the sizes -- good luck! Save your money and order locally!

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Ruby Stones
US
Sep 25, 2017 5:57 pm EDT

I just realize this company is a scam, , never again.. just hope they get caught up..

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Winifred Bryant
US
Oct 11, 2017 7:41 am EDT

I ordered a dress in 9/15/2017 it hasn't came in the mail. I needed for this coming weekend. Do it looks like I have to go out and buy a dress from the store. That's not a good look at all. I have told people about your online store because you have very nice dresses. Can I get a refund or my dress by Friday. Order number is 2510126.

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Cindy May
US
Oct 13, 2017 8:03 am EDT

I made a few purchases from this company, everything that I received was of very bad quality, 7 items in total at £107 not the size as stated, badly made and totally unwearable, on contacting Ericdress they offered a small refund £19 and for me to keep the items which were no good. I refused.
Ericdress then told me I could return items for refund, the cost of return I would have to pay was £36 having to be tracked return, Paypay were no help, would only refund amount on return of items. I then had no choice but to send items back, UK to China at £36 tracked delivery as proof of return.
2 weeks later after receiving contact from delivery company informing me after they had made several attempts, been unable to deliver as no one there to receive package and it would be returned to me, which it was.
Paypay had refunded my £107 and closed dispute so not able to make a follow up complaint and £37 still out of pocket and left with a bag of rags.
I wish I had come across this site beforehand and say to anyone thinking of buying from Ericdress don't waste your money, feedback on there site looks all good but that is because anyone that has been ripped off is not able to leave negative feedback.

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ShakiraBrien
US
Oct 13, 2017 8:36 pm EDT
Replying to comment of Cindy May

Hi,
So sorry to hear that you had some problems on your order, could you please let me know your order number at reviews@ericdress.com so that I could be able to help you? Looking forward to your kind reply and hope you have a nice day.

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hami07
US
Mar 01, 2018 3:27 pm EST

Please please please don't buy from them. I paid $168 USD for a wedding dress and they sent me a dress which doesn't look like the one I ordered. I asked them for full refund and return address but they offered me to keep the dress and $15 USD discount!
This is fraud, don't trust them.
I opened a case against them with Paypal and I hope Paypal can force them to refund me.

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Mammi
GB
May 27, 2018 8:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This company ERIC DRESS IS A BIG BIG SCAM
! PLEASE BE AWARE ESPECIALLY FACEBOOK USERS
I ordered 5 items costing $111 but only 2 identical items came. Three months now still not got rest of items. My password was block. They promise to send new one still nothing. Can't see my items I previously ordered coz no password. BIG SCAM YOU ARE WARN

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Daniela2
US
Aug 14, 2018 9:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I think FC should investigate this company. There scamer they got your money. And don't delivery the product and you can get your money back.

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赵娜
US
Sep 04, 2018 4:43 am EDT
Replying to comment of Daniela2

Hi, So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you? Thank you. You could also email us at reviews@ericdress.com and I promise your problem could be resolved soon. Have a nice day.

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Raymond Harris609
US
Sep 01, 2018 10:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered my coat on 12/18/2017 and haven't gotten my coat yet order number is 2379252 where is my coat

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Gabriela Mihai
US
Sep 05, 2018 1:18 pm EDT

I cancelled an order which was paid with my credit card, still they withdraw money from my account and and when I explained the situation to them, they denied and said because I didn't attached some bills from my house, their bank refused the transaction. I presented evidences that my money aren't, and no answer. I don't know how to get it back

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Winifred Bryant
US
Sep 10, 2018 11:25 am EDT

I ordered my dress on 9/15/2017 I have not received the dress. Please send refund or my dress. I needed my dress by this weekend and have to find a dress for the last minute and That's not good. You all have nice dresses and I have told a lot of people about your online store. So let me know what's going on.

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Arinze Emmanuel
US
Sep 10, 2018 3:13 pm EDT

My order 2299167, I ordered it one week ago and was not shipped yet. Please if it is not available, can I get my refund or I will ask pay pal to retrieve my money

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Mmhk
US
Sep 18, 2018 12:37 pm EDT

I ordered shoes last month, the payment was received, i am leeaving town, and the shoes didn't arrive yet.
No ine will be home, i want to get my shoes before i travel. Any help with that?

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Demetric Oliver
US
Oct 23, 2018 12:08 am EDT

I order shoes for my wedding paid for fast delivery and i have not received the item i paid for it my eyes are in tears because i had contacted the company i was told my shoes would be here in 3 days where is my shoes ups told me that they have no shipping for the address smh so upset

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spider6000
US
Oct 28, 2018 5:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

It was on 05/22/2017. To get my money back I would need to pay the return
postage. Being in the USA I would get 1/5 of what I paid for the clothes.
Don't buy from them. If they make a mistake you still pay the return. They say
they want you to be 100% satisfied. They don't care.

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Misesclark26&yahoo.com
US
Nov 11, 2018 11:56 pm EST

I ordered a blazer on march 13 2017 and My blazer never made it to my address

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Ashleyfair
US
Nov 12, 2018 1:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My order never came. I emailed them on the issue and they replied saying they are still making my coat. I didnt understand b/c my order in it never said custom made. They didn't give me an excuse about my jacket, they just simply said it has not been shipped out yet. I sent Ericdress another email about refunding my money, they NEVER responded.

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Uslin simeon
US
Jan 06, 2019 7:01 am EST

I order two outfits on November 24, 2018 order number:2651878 sub order: 3224805, 3224806, got email so it was shipped but still haven't gotten it

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