eSpares UK
Reviews and Complaints

Client Services is disgraceful, non existent.
I ordered a fan for an electric oven on 09-February-2021 (order number: [protected]); after numerous attempts to contact the company to state the part had not been delivered, I eventually received an email on 24-February-2021, stating it would be resent, after it had been lost in transit. It arrived on the 25-Febuary-2021, however, it has been broken. Unfortunately, my experience of this company has been extremely poor, and I regret using them in the first place

You will see from photo "Batteries" the order that was actually delivered to my home.
The photo Es shows the yellow sticker showing order details/customer number/invoice number and date of order.
The photo B card is my Barclaycard statement which shows three entries of £6.49 totalling £19.47 - But l have only received one order
The photo Bcard proof shows that I have paid the £19.47 - ie the total of the three Barclaycard entries.
This means I have paid £12.98 for goods never ordered - nor received and I would be grateful if you could check your computer records to substantiate my claim and organise a refund.
I have tried to resolve this problem with customer services without success
Alan Eaves 15 Kings Avenue Buckhurst Hill ESSEX IG95LP
Mob: [protected]

I have to say when dealing with your Customer Services people, I felt no effort was made to check out this problem, and at times I regarded it as obstructive.

Regards Alan Eaves

PS My Barclacard number is entered on your web site so there should be no problem with a refund.

I placed an order on 2nd November and got an email saying delivery date would be by 8th November - bearing in mind that I am unable to use my washing machine until the part arrives. I chased it on 11th November as it had not arrived. I was told by Nuzhal that there were "quality control" issues with the part but that she had contacted the warehouse and it would be with me in 3-5 days. The following day I had not received any communication (and I have used espares many times in the past and know that you get communication regarding order processing and dispatch). Today (12th) I spoke to Nadia who said that they had emailed the warehouse and were awaiting a new order of handles and then they would need to be quality controlled and I would have them by the end of next week (22nd November)... Not only that but it would be sent out by standard delivery. I queried this and asked why it was not on overnight delivery given how long I have been waiting and how overdue it is. "Back orders are always sent on standard delivery" she said. Very odd procedure for overdue orders. I asked to complain and was told I could write to Rameaz (no surname as "they are no obliged to give out surnames"). Very poor service Espares. Why do I have to keep chasing you? No communication from your end.

I ordered a washing machine door seal for model number wm8120w and received an email to confirm. I later received another email stating this was not in stock.
I replied stating I would like a full refund immediately to which I receive a reply saying I would receive a reply within 48 hours. I called espares and spoke to a lady called Janette who proceeded to tell me they didn't have it in stock and that they "cant get it till early part of next year!"
I asked for a full refund as I shouldn't have been charged for a part that was clearly not/would not be in stock. She replied 3-5 working days, I stated I needed my money back to look for a part. She spoke to a manager (ramez) who advised her to check for a compatible one to my machine as I ordered "the wrong one anyway" my purchase order states otherwise. I kindly accepted and was advised it would be delivered to me tomorrow, but I had to pay and wait for a refund. I said i didn't have the money to be able to pay again and that it was due to an error with espares. They advised there was no other way.
I asked to speak to a manager (ramez) who advised me the same and began stating which ever way I went it would still be next week I would get my part. I stated as the part was not in stock that it was irrelevant and that I should not have been charged for a part that didn't exist. He then began a back and forth argument about delivery dates to which I stated they would deliver a part to me tomorrow as previously told so where was he problem. I felt I was getting nowhere with this manager and that I was being embralled into an argument so decided to ask for a complaints team or departnent to be told they didn't have one and I would have to go online and that he would refund me and I would have to get back InTouch and order a part I need again. This is very unprofessional and I am very annoyed at the fact I have paid for a part that is not there and will now have to wait over a week to get my money refunded and get a new part.

You have paid absolutely no attention to my email sent to eSpares on the 10th March 2018 and have not answered any of my questions.

I had this same problem ordering this item in October last year you kept telling me the part was arriving and each time I contacted you to see when you would have this you kept pushing the date back. Eventually you told me the part, Vax Vacuum Cleaner Pre-Motor Filter, MODEL NUMBER - H86-GA-B
was unavailable in January 2018 and eventually you refunded my money, surely the amount should not be taken until the product arrives, you had my payment for 3 months until you eventually told me it was unavailable!

So I am now having the same problem again. I have ordered this from the eSpares website and payment has left my account. Firstly I would like to know why it says it's available to buy on your website when this is clearly not the case? And secondly as I requested in my last email on the 10th March please issue a refund immediately.

This really is unactable!

I look forward to hearing from you.

Andrea Ferns

Everything is overpriced. Moreover, the delivery takes forever. My order hasn't arrived yet, even though I ordered it one month ago. Not sure whether it's ok or not, whether it's their standard delivery time or not...
Customer service is very responsive and nice, but sometimes they can be useless and can't solve the issue.
In general, not perfect, many ways to become better.

I ordered some stuff from the website www.espares.co.uk. My ordered was over £200, so I didn’t pay for the delivery. I paid with my card and got the confirmation email, but these jerks didn’t deliver my order. I sent them emails and called, but they tried to assured me that my order was delivered, but I haven’t received it. WTF? I asked to return my money, but they immediately stopped to communicate with me. Please, post comments about this company and their services.

I bought remote control and light bulbs from the website www.espares.co.uk. The seller promised to deliver it within 3-5 days, but after two weeks I still haven’t received it. Also they didn’t communicate with the customers. I sent them a lot of emails, but they didn’t reply. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

I ordered three parts for my scooter. I was sent an invoice for $60.14 including shipping. After a month I was emailed and told the part costs more and I need to send them another 30 dollars and they would ship my parts. I was then told that if I sent the money they would send the parts. Then I was told one part was on backorder and I would only get two. I made a complaint with BBB.