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I have a mortgage that has been traded to several loan holding companies thriugh the pandemic. Essex Mortgage is the one I am making payment to currently. I had autopay setup through a different lender and it transfered to Essex so I have not had to deal with them for the ~year they have been my mortgage servicer.
Due to cirucmstances the account auto-pay is attached to is short of funds. No problem, I have the money on a second bank account. Just go to log-in to the website aaaand nothing. You cannot do a single thing on their website. Cannot cancel auto-payments, cannot add/remove bank accounts, can't even find a phone number to call about the issue. Only a small e-form you can submit to request a response, and an e-mail you can message which says will take 3 business days to process your requests.
Is this a joke? This is worse than my old banks website was back in 2008.
And sure enough when you do find their very purposefully hidden phone nunber on their main website, I am dealing with the "we will call you back" automated message.
I am unsure of what exactly my options are but this is unnaceptable level of zero service.
Desired outcome: Needs to create a functional website with self service features and actually answer phone calls.
