Etihad Airways review: Error & poor communication from etihad airways customer team and their careless response to customer

Good morning Ikra,

As you asked me to approach on your social media, I have sent a message through facebook messenger and given our booking details and case reference 2 x CRM numbers.

Hope your team reply will be quicker like this website than one way communication.

Peru

thanks

Hi Ikra,

I am really surprised with your communication. Because when I raised the complaints with you by feedback team - poor response. Customer service team wasn't helpful as repeatedly said they are working on our case whenever we contacted you (recent contact April2023). Then filed a complaint in this website - had a quick response to contact you via social media. But you are saying one of the case is closed and forwarded the other to higher. What a joke!

I want a proper response by email from you. We have stressed out whenever we contact you and the whole journey with you is disappointed and stressful and lost money.

Please see our emails and chat transcripts as you are contradicting messages within your team. Awaiting email response from your team with details.

good afternoon,

I should have realised that I didn't get any feedback from you(Etihad Airways) more than a year when I have raised complaint directly to you. I don't know why I thought that Etihad Airways will respond like they responded well for other complaints through Complaintsboard.com so our complaint will also be resolved.

But your team replies showed me this is all waste of my time, resources and energy and our complaint never be resolved.

I could have disputed you in social media in the early stage of our complaint but I am not that type of person and also trusted you that you will resolve our complaint even though you have taken longer. I want an justice but you behave like you don't care about customers (not business class customers) when they raise complaints.

At the end of the day, we lost our money, get stressed each time with your poor response, spent time longer to retell the complaint from the start (as they haven't got our record) to each person in your customer team and finally get to listen the same slogans by your team. Your customer team is well trained because whatever we ask your reply will be that we are sorry and please contact us and we will resolve. That's your slogan!

I am really, really disappointed and I knew that I have been banging my heads against the wall ( poor communication, careless customer care) rather than my complaint went to humanity people.