Menu
Login
Replied
cancellation of Etihad Airways itinerary from Abu Dhabi (AUH) to Nairobi (NBO) for travel dates 17 June 2024 to 16 July 2024. The original booking included flights EY150 from Chicago (ORD) to Abu Dhabi on 17 June 2024 and the connecting EY767 flight to Nairobi. The reservation number "SRFT9R"
It is our understanding that while the Abu Dhabi-Nairobi route EY767 has been temporarily suspended, Etihad Airways has not provided any alternative routing options for their confirmed travel dates. At one instance last week Thursday we held a dialogue with one of your agent located in India and gave one option to consider and we had a phone connection issue after that. 05/22/2024 spoke to another agent who indicated the only option he is willing to provide was a full refund. After several attempts to escalate the issue to speaking to a senior agent or supervisor was denied until we were adamant and he told us that we would get a phone call in 2-3 hrs from a supervisor.
The only resolution proposed thus far is a full refund, which, as per Etihad's policy, may take between an a longevity of a time frame
This proposed refund is inadequate, as we face significant challenges in securing alternative flight arrangements for the family of four during the peak travel season, resulting in substantially higher costs. Despite multiple attempts to resolve this issue through Etihad's customer service channels, no satisfactory resolution has been provided.
Claimed loss: In light of the above, we hereby request your immediate intervention to ensure that Etihad Airways fulfills its contractual obligations and provides the following:
Desired outcome: Rebooking: Arrange for the rebooking of our entire family on an alternative routing to Nairobi for the scheduled travel period from 17 June 2024 to 16 July 2024, at no additional cost.
Confidential Information Hidden: This section contains confidential information visible to verified Etihad Airways representatives only. If you are affiliated with Etihad Airways, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
I am a guest throw your airlines and I want to make a complain about the team leader on the shift Raooz I was speaking with him and I want him to explain for me what is the situation he said go ask you friend! And why I was speaking with him he start shouting at me and said I AM SPEAKING WITH ME STAFF NOW YOU CANNOT WAIT in front of the people and as he said that I just start my duty I don’t want to make my day [censored] from the beginning, is that a attitude he speaks with the guest. And when I ask him to assist me with anything he said I cannot do any thing as I said to him I want to speak to manager he said I am the highest person her now in the airport please I want a contact for your kindness team on the situation
Thank you.
Hi Hussain, sorry to hear about your experience with one of our staff. Please submit your details via our Feedback page here https://www.etihad.com/en-ae/help/feedback, so that our Guest Relations team can review and get back to you directly. Thanks. *Vio