Etihad Airways

I am travelling back from Hyderabad to US with my family of wife and 3 kids and had a horrible experience where the negligence of the on-boarding staff didn't handle the issue and didn't allow me and my family to board.

Here is my story.
Me and wife along with 3 kids total 5 tickets had to travel to Hyderabad, India from Chicago, USA (ORD to HYD) for an emergency because of my father passed away. We have booked our tickets around 14000 USD (around 2400 USD each) on July 1st 2019 for the dates July 2nd 2019 to July 23rd 2019. After travel t0 India after couple of weeks we had to reschedule our return to Aug'4 2019 with a change fee of 5700 USD (1150 USD each). On return journey in Hyderabad, we cleared the immigration and left to the gate for boarding. The boarding was announced 30 mins late and during boarding I found my EAD card(Employment authorization card) missing and informed the etihad airways staff. The Staff called the security and came to know that the immigration officer didn't return the card by mistake back to me and they handed over to Etihad staff. The etihad staff told the security that she(name sounds like Ranjitha) would hand over the card to me at the gate and didn't return. I ran to the security asked about the card but the etihad staff forgot the card in her office. The onboarding staff instead of finding her neglected me and my family and deboarded and the flight. They handed over the card back at the exit . we had to rebook the tickets for next day to a different destination JFK Newyork airport for another cost of 3000USD (600 USD per each ticket). We had take a local flight back to chicago from new york. Total trip costed me for around 25000 USD during my sad situation of family emergency. I wanted to file a suit on Etihad airways for the damage done for me and my family. kids fell sick during this horrible travel.

Hi,

British expatriate here living in Abu Dhabi. I flew with Etihad Airways from Abu Dhabi to Lahore, Pakistan for a business meeting. I paid for a business class flight because I wanted to arrive fresh.

When I checked in in Abu Dhabi their employee told me I did not need a visa and that I would get one on arrival. I got Lahore and was sent away again and back to Abu Dhabi.

When I got back to Abu Dhabi I went to the business class checkin to complain and no one would help and they just asked me to send an email to give "feedback"

24 hours on and no one has been in contact with me and I have no one to call and my emails are not being returned...

I have flown over 50 times with Etihad but will not again as this is extremely poor customer service

I purchase my ticket last august 2 2019. In my ticket information aug 8 is my flight from riyadh to abu dhabi at 12:05 pm and abudahbi to manila at 10pm via EY424 however, as i check my ticket, it was moved from 10 pm to 2am of aug 9.. Meaning the airlines added additonal 5 hrs waiting time on my ticket.. And now no one is around here accomadting us nor give us information what to do.. No meal!? No everything?! This is a ashamed to etihad company..

Today 8 August 2019 I was supposed to travel on EY 320 under confirmed booking reference number Y7ZT5C and duty staff kept me waiting all night and at eleventh hour told that there is no seat available and forced me to travel at later flight EY 322. When I protested on such event created by etihad, the staff behaved bad and threatened that if you dont want to go then there will be no remedy for you. Resultantly I was forced to accept the option given by him.

This complaint is being lodged while sitting at Dammam Airport waiting for next flight at 10:20 am. There is no proper waiting or lodging area and zero courtesy customer service.

I am totally dissatisfied with the services are formally lodging complaint with you and GACA.

My name is Rimaz Araksousi. My flight from Amsterdam to Oslo ( EY 7342) on 6 June 2019 landed very late in Oslo which caused me to miss my connecting flight from Oslo to Trondheim ( EY 7469) . I stayed in Oslo til next day in order to catch the morning flight ( SK 338) on 7 June 2019 so the delay was for one day and i would like to get compensated for that. I contacted SAS airways nut they referred me to Etihad since Etihad was the operating carrier.

My expectation became a DISAPPOINTMENT. Ever since I choose Etihad going home because of service and specially on board movies to relief our long hour flight which the reason I, kept on choosing Etihad plus most of the staff really cater small request but recently I've experience a worst flight. Last Aug 5th. I've seated in a seat without an E Box connection, they gave me an alternative to seat at the back side of the plane which i decline for i already request if possible they can seat away from the tail for im having a motion sickness and as front as possible, the check.in staff was so accommodating, but when boarding time 1 staff told me that I've been upgraded already which in my surprise that's the same seat number which i booked online. Ive booked my flight 5months ahead and looking forward for a wonderful holiday which Ive planed foe a long time. I dont want to experience this kind of Treatment which Ive been planning my holiday for 5month before my flight. Im demanding a full refund on my return flight on September 11 and pay the difference on the flight i will took on other airlines back to UAE.

Dear Sir / Madam,

On the Sunday the 4th of August i left Nairobi on flight EY642 to Abu Dhabi my final destination being London Heathrow. We arrived at Abu Dhabi at the scheduled time of 20.30 on the the same day.

My connecting flight scheduled to leave Abu Dhabi at 02.10 hrs was cancelled without good notice. On reaching Abu Dhabi i was informed by customer services that the flight had been cancelled and rescheduled for the 08.10 hrs.

I was supposed to be in jersey on the 5th of August 2019 to start my new Job which was not possible for me to make matters worse i was only offered 2 meal vouchers lunch and breakfast so i was left to sort my own accommodation in Abu Dhabi.

My hotel accommodation at the Central Yas Island by Rotana cost me £ 56 pounds taxi to and from the Airport cost me 80 Dirham, and lost wages for the day was £260 pounds and it being my first day my relationship with my employer was compromised because of that.

To make matters worse my luggage was left in Abu Dhabi and i was supposed to have been reunited with my luggage today and this has not happened yet i have tried to call the baggage inquiries severally without success and called the number given to meand left several messages to no avail.

So not only was i late for my first job plus extra incurred unexpected costs i did not have my tools to start my new job . This has caused me a lot of distress, anguish, loss of earnings and incurred unexpected costs .

Please look into this case and see what can be done to me to cover my costs and loss of earnings.

My full names are Charles Gachomo
Phone Number is +[protected]
Email Add [protected]@gmail.com

ticket reference number is TVMWFH
Ticket number is [protected]
Frequent flyer no is EY500009561380

- 30 July 2019
- EY500007324191
- SMITH/NELLY MARIANNE

I just completed my flight on EY473 on 30 July departing 2010 from Singapore to Abu Dhabi. I am disappointed that I am not able to speak to anyone in person at the airport, given that it is where your airline is based.
I had asked for an aisle seat at check-in but was told that there was none available. I was told that I could get an emergency seat but that I would have to pay for it. I then did so, paying S$116.50.
I was therefore disappointed that others sitting on the emergency seats had not paid for theirs and that some of these seats were given to your staff.
I am therefore requesting for a refund of S$116.50.
Thank you for your kind cooperation and assistance to this matter.
My email is [protected]@gmail.com and tel +44 [protected].

Feedback: Dear Sir/Madam This is the first time I was travelling from Etihad Airways. My Booking reference is JDBAZP and My name is Ravi Menon. I have been travelling since 20 years in various airlines but first time in Etihad. Last 29th while boarding from Frankfurt 21:45 Hrs flight the Staff at check in counter told me that my name in the ticket is not matching with my Passport Name. I was surprised to hear this. In my passport the Surname is blank and Given Name is "RAVI MENON". In the ticket my Name was Printed as "RAVI MENON". The staff told me the First Name should be "FNU" and Second Name is "RAVI MENON". and they will charge me 89 Euro to correct this. I told them my Given Name which is also called First Name is "RAVI MENON" but they didn't agree and detained me there until I paid 89 Euro and changed. Now as per the correction they made my first name is put as "FNU" which I don't agree at all. I felt so ashamed and dejected but had no choice as I cant cancel my travel. I took an oath that I will never ever travel in Etihad. Whole flight I kept thinking that how companies make money like this. Today I am terrified not knowing what to put my name while booking the ticket. Anyhow I will never ever book in Etihad in future.My only request is please educate your staff on how to Read Indian People Name and let them not issue a boarding pass saying "First Name Unknown". I have a first name and that is RAVI MENON". More than the money I lost I felt deeply insulted carrying a boarding pass saying"First Name Unknown" Thankyou

I get in touch with you because I would like to claim compensation. Last 28th Jul my flights departing from Brussels and with final destination to Bilbao had a delay of more than three hours, causing me to reach my final destination three hours later than planned and causing several problems and inconveniences. According to the EU regulation of passenger rights, I have the right to financial compensation for delays. The company acknowledged that they were technical problems of the plane itself that we should take. Due to these technical problems the delay occurred and not because of extraordinary situations. Waiting for your answer. Best regards.

Dear Sirs,
My name is Dong Jae Lee; I am a frequent customer of Etihad airways.
I am writing an e-mail with reference to the recent incident regarding my flight booking from Abu Dhbai to Kuwait, with Etihad airline for my business trip on Friday, July 26, 2019. I was issued PNR NO. AMIBHP for my ticket no 6072138294837.
However, due to some urgency of business requirement, I requested to change my flight booking from Friday, July 26, 2019 TO Thursday, July 25, 2019. Note that my booking was (FARE BASE - FARE CHOISE BASIS), which means( please clarify) that free change and full refund, if requested by the customers.
However, to my surprise when I requested to change my booking, I was told by Ms Arnie ( Etihad Call Center Agent) for the deduction of AED 1, 013.00 from my total payment, which left me incredulous.
Considering the urgency of the business trip, I booked another ticket for the sum of AED 2, 003.00 with booking reference no FXCSDX at the same time.
I have witnessed that all my business partners and or colleagues booked their flight for the sum of AED 1, 500.00 approx to Kuwait, but I paid more amount and faced lot of stress and confusion about the Etihad Ticketing policy. The stress I felt on that day forced me to find an alternative flying career for my next trip.
I do want to get your feedback about the above situation and clarification that was the demand of deduction of AED 1, 013.00 justified for changing travel dates.
Was the ticket PNR No. AMIBHP not as per the policy of (FARE BASE - FARE CHOISE BASIS)
Was I not entitled for the free change of my travel dates?

I would highly appreciate your prompt feedback for the above situation.

Mr. Dong Jae Lee
[protected]
Abu Dhbai, UAE

Please note that we were on Flight No: EY533 on 19th July 2019 from Abu Dhabi to Beirut
The entertainment system failed and the crew tried to rest it two times but it did not work
the crew to whom we complained are:
Manling (hostess) and
Mohammed ( steward)

our seats were
3D for George Kassissieh
3F for Aida Snobar

yours faithfully
George Kassissieh
Gold membership number : [protected]

To whom it may concern, I would like to submit a complaint about an inconvenience that happened by Mr. James and Ms Justine crew attends, on ETIHAD Airline on the flight EY37 AUH-CDG 12 july 2019
my seat 83 k .
When the flight attendants started distributing meals. I asked Ms Justine for chicken and explained that for health reasons i can't eat lamb .But told me there was no chicken and insisted on me to have either lamb or indian food but it was obvious later that chicken was distributed to other passengers .
Mr james arrived to enquire about the issue but he also maintained that there was no chichen left . when i saw that it was personal i asked about the flight attendants name . he leaned towards me too much in a very rude even racist way he was borderline hostile. until now I'm shocked at the way they treats me
his colleague i forgot her name told me that there was some chicken left but he asked her to go ahead ..is not normal such things happen in big company such as ETIHAD.
I am looking forward to hearing that you have taken the appropriate reaction in this regard.

Dear Sir,

We have lost Jewellery of approx. 2.5 lac from our baggage from jewellery box. it is very disappointing . our flight details are as under :

Flight details : Etihad Airway EY 50
PNR No. : 1A - VG7Z5J
Ticket Number : [protected]
Destination : Barcelona to New Delhi

Request you to please investigate this matter on priority basis.

Regards
Durgesh Kumar Mishra
Mobile +91-[protected]

Dear Team,

I was traveling from Abu Dhabi to Delhi on 18 July 2019 (details - boarding pass as attached).

I have bought a new gold ring for my wife from AbuDhabi and kept it in my check-in luggage bag. This luggage bag was submitted for check-in and when I opened it, at Delhi Airport the gold ring with its box, was not there and it was actually stolen.

I am working at ADNOC in Abu Dhabi and has always used Etihad as my first choice of travel but with this unethical/ unprofessional attitude of the airlines, I must say that it will change my thoughts now.

Please check and get the ring back to me.

My current cell phone in India is +91 [protected] (mail id - aadi. [protected]@gmail.com).

I am waiting for a positive hope.

Regards
Aditya Garg

Abu Dhabi to Brussels- EY 57
The seat i got would not recline and my in flight entertainment started giving issues from the very beginning of the flight. The flight attendant did not even suggest us change of seats in-spite of the flight being partially vacant

Amsterdam to Abu Dhabi- EY 78
This was literally the worst experience of my life. It was on my birthday i had to face this and I truly used to trust Etihad as i am from Ras Al Khaimah. Before boarding the flight i n my husband were asked if we would like to volunteer to stay back n take the flight next day, to which we agreed. Then we were told to board the same flight and the only food they had left till the time they got to us was beef! We are hindus and ofcourse dont eat beef.

Booked ticket from etihad website using my credit card for Emergency Travel. Amout Debited, Booking Confirmed. Boarding Denied at Airport stating Booking details in System. No Altrernate Arrangment Made. 3 Years Gone, No Refund of TT amonut. No Law Applicable to them.

Booking Ref : CIWEAX

Riyadh To Delhi - 13 July 2016

Complaint Number : 465577, 465485, 496573, 51767385, 559627

Saudi GACA complaint : 52414

Amount Charged : SAR 2416

Etihad Guest Accept this is utmost ignorance from all their communication Channels (Airport Office, Customer Care, Airline Ground Staff, Social Media).

File Ref: 654575
I have up to date still not recieved any payment even after recieving an email from Catherine Sunico (baggage claims officer) on the 26/09/2018 that I am entitled to 1, I have made a complaint on the official Etihad website regarding this that I have not had any response and even with the feedback form filled in I still have not recieved any response please can someone look into this ASAP as noone is responding to my emails.

Good day,

My ethihad guest number is [protected]. My name is Qamar Mumtaz Ahmed. We have recently travelled with Ethihad and my son opened an account with Ethihad guest to add and pool miles together. While my son was trying to add me to our family account, Ethihad Agent made a mistake and added myself to another family, so instead of adding me to Ahmed family, the Ethihad agent over the phone made a mistake and added me to another family. After repeatedly calling and contacting via email, Ethihad has put my account under review for a mistake they did on their end and an attempt to hide it by putting my account under review.

I have sent emails on june 27, 2019 and another correpsondence on July 2nd, 2o19 to get it resolved on urgent basis as I need to claim my miles as I have only 3 months. I only recieved a response from Ethihad guest after 15 days! stating the account is still under review and you are unable to claim any miles.

I must say I am very disappointed with the mistake that The agent made the mistake and added us to the wrong family and now the account was out under review to hide the fact or in an attempt to hide the fact that thei agent has done the mistake. More so I am more disappointed with their Supervisor who did not resolve this and gave any importance to client satisfaction.

We need to know who or which department is responsible for this and want this resolved asap. Certainly looking to remain a client of Ethihad if the matter is resolved and an investigation is launched asap on this issue as we certainly have not set a positive image due to this incident which was an error and mistake on ethihad or ethihad agent resulting in disappointment.

You may contact me via email qamar.[protected]@gmail.com.

Regards,
Qamar Mumtaz Ahmed

On 2/3rd July, my wife and I flew with Etihad from Heathrow to Phuket via Abu Dhabi in Business Class to meet with our son and his family who had travelled up from Melkbourne, Australia. The outgoing flights were relatively smooth and unremarkable. The A380 is an excellant aircraft but the A330 is an old aircraft and some what dated. The landing at Abu Dhabi was very bumpy and quite frightening.
The return flights on 12/13th July (EY431/EY0011) were most uncomfortable for a variety of reasons. Firstly trying to find the correct Business Class lounge in Phuket was not easy (why have two/three lounges ?) The lounge we were eventually directed to was small, cramped with insufficient toilet facilities and very limited food choice. The flight from Phuket to Abu Dhabi had at least 7 small children in the small area where we were seated ( seats 7E and 7F) each of whom started to cry at some stage and with one or other of the parents getting up to attend to them. We had a very disturbed journey and not one whicn one expects when travelling in Business Class. On arrival at Abu Dhabi, we were offloaded via a steep metal staircase on to buses and bussed to the terminal. Not easy when you are both in your 80's and a little wobly as happens at that age. After what seemed a long ride we eventually arrived at the terminal and were subjected to a security search (why, when we had just come off an already searched 'plane?). We the tried to find the BC lounge and after at least 40 minutes walking (and this is past midnight in 30 plus degrees of heat). Why have so many lounges situated at inconvenient locations following disembarkation. This is not what one pays for when travelling in Business class.
The flight back was uneventful.
I intend travelling to Australia in December and have provisionally booked flights with Etihad. I only hope that the experiences of this last trip will not be repeated. I understand that you as an airline have little control over the layout or security
arrangements at airports, but am sure you can influence the airport authorities, especially when it is your hub terminal.
Sincerely,
Martin Smith