Menu
For Business Write a review File a complaint
Etihad Airways Customer Service Phone, Email, Contacts

Etihad Airways
Reviews and Complaints

www.etihad.com

Learn how the rating is calculated

3.8 5 Reviews 1410 Complaints
Claimed
Etihad Airways has claimed their business profile
Write a review File a complaint

Etihad Airways Complaints 1410

ComplaintsBoard
R
1:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways mismanagement and irresponsibility at its best

I have booked a flight on 18/09/2017 from Melbourne to Hyderabad(India) dated 21/09/2017 and return on 24/09/2017.Scheduled at 3.50 pm from Melbourne. I rescheduled just the return ticket to 25/09/2017. When i came to the melbourne airport i was not allowed to board the flight. I had all the mails of tickets and everything but still i was not allowed to board. It was a very important flight for me to take. I had many things lined up. I am student here and booked a ticket just 2 days back. It was my close relative funeral and some business meetings and many more things lined up.

I choose Eithad airways because of its service and responsibilites. But i was really disappointed with act of yours today. When i called the customer care they told me they will call me in an hour, its been more than 1 hour but still i did not get a call back. Meanwhile i was not allowed to board the flight.

Now who will take care about my lost time and losses? Everything was lined up perfectly for me.. now what should i do?

The customer care team is also so poor at doing something I really don't know what to do..

Read full review of Etihad Airways
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
1:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways frequent flyer account discontinued

Dear Team,

I had offered all the necessary documents well ahead of time, but you'll took more than 2 months to respond on the reply of my email, you can see the trailer mails and see how the entire thing has gone wrong, you'll deactivated my account and i lost all the miles accumulated, please request to transfer them back into my new account, made as mentioned by you'll.

ETIHAD MEMBERSHIP NUMBER - [protected].

​​
​On this occasion please dont take weeks to respond to our emails.​

I am extremely annoyed and disappointed on the response which has lead to deactivation of my account, and not 1 single person addressing the issue, everyone was just dumping the work on one another and nobody tried to help.

Kind Regards,
Vinit Shah
=​=========================================================================
Etihad Guest number: [protected]

Dear Mr Shah,

Greetings from Etihad Guest.

We understand that a response pertaining to your query has been pending and we would like to apologize for the delay caused.

I have sent an email to our guest information team for further assistance and clarification and will update you accordingly.

We thank you for your patience and support in this regard.

If you need any further help, please contact us .
Kindest regards,
Azim Ansari

Premium Member Services
Etihad Guest

Dear Team,

Please update,

I have the following miles expired / are expiring, need your prompt assistance on the below, please!

Miles Expire 14008 30 Sep 2017

31/07/2017 Expired Miles -9090
31/03/2017 Expired Miles -5651
28/02/2017 Expired Miles -8433
31/01/2017 Expired Miles -7653

​Please update on activation of the account, please!​

Kind Regards,
Vinit Shah

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
1:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways bottle of d & g perfume stolen from check in baggage in zürich

I am utterly disappointed that my New Dolce & Gabbana perfume bottle was stolen from Zürich Checked in Baggage. My flight from Zürich to Abu Dhabhi was on 08.09.2017 when I boarded the flight at 11:20 am with EY 74 flight that same day. The connecting flight to Mumbai EY 7600 was at 23:30 the same day from abu dhabi.
Since by luggage was 12 kilos and was lighter than normal, Etihad employees stole my expensive 80 Euro perfume bottle after I checked my Baggage in Mumbai.
This way I will never trust Etihad ever in my life and will never take this flight again in my life till I get back my expensive perfume bottle.

My email id is: [protected]@gmail.com

Read full review of Etihad Airways
Update by Deepak Lamba 15
Oct 19, 2017 2:22 am EDT

I received an email saying that it was supposed to be reported within 3 days of my flight. However I reported a bit later and now nothing can be done. :(

Update by Deepak Lamba 15
Sep 22, 2017 11:51 am EDT

Do you have any solution?

Update by Deepak Lamba 15
Sep 19, 2017 3:50 am EDT

Hello,

Thanks or your answer. As per your recommendation I have sent an email to: baggageclaims@etihad.ae with all my details.
Incase you need it too, please find them below here:

Full name: Deepak Lamba
Flight EY 74 at 1120 from Zürich Airport on 08.09.2017
Booking Reference Number: VIPP3P
Reference Code for Etihad: DSDRVK
E-Ticket Number: EY / ETKT [protected]
Bag Tag Number: 0607EY626019

Thanks and I look forward to the solution that you can provide here.

Best,
Deepak Lamba

Update by Deepak Lamba 15
Sep 19, 2017 1:21 am EDT

The brown package of the perfume bottle was empty when I opened by Baggage in Mumbai.
the bottle inside the brown package was stolen.
Extremely disappointed since I wanted to gift the new perfume bottle to someone.

View 0 more photos
Hide full review
ComplaintsBoard
S
4:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways cancellation of flight and mishandled baggage

Hi i was traveling from Warsaw to Trivandrum. My first transit was at Germany and when i reached there they said my Abudhabi flight is cancelled. And again i had to call etihad and they arranged some alternate flights. There was no support or message from them before my flight was cancelled or about any reschedule. Then i was travelling to Istanbul by Turkish airlines and I reached late, where my next flight left before 20 mins i reach Istanbul. Again from Istanbul help desk they booked flight to Dubai and from dubai to bombay. I was not provided with my destination. I had to book my own tickets from Mumbai to Trivandrum. This was my first huge problem, where i had to roam for no reason. Then after reaching Mumbai when checking for baggage they dont have any info about it. I had to file a complaint fr my baggage and its been two days no information yet. They are still tracing it. I came down for five days and tomorrow night i have my etihad flight again. I haven't got my baggage yet. Full of inconvenience with etihad for the first time. I need some help emergency. I need my baggage before i leave tomorrow. Baggage file num is BOMEK54236. This is totally irritating.

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
Y
9:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways ticket reservation changed without notification

Dear Team,

I had a flight today at 12.55 route Cairo to Abudhabi. Came to airport after 3 hours travel from my town and after 1.30 minutes of airport security queue, I discovered your great staff have changed my ticket to 14.50 flight!

I have to go back to my town now as your staff at Cairo airport couldn't help and put me on my original flight.

Your staff at etihad mall dubai changed the timing of the return ticket with out informing me and with out my approval for this I would like to inform you that I can't fly on 14.55 flight as I can't meet the needed time to attend to airport on time.

Also this is to inform you that I have the full right to raise a case against you and the staff at etihad mall for the psychologic pain I have faced and the costs I have paid.

Reference as below
Original ticket number [protected]
New reservation code Txacnv

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
8:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways flights delayed changed no baggage

My flight was from budapest to sydney trough berlin and abu dhabi. I got to berlin when i wastold my flight is going to be delayed from abu dhabi to sydney...didtn know why, than wegot advised ourflight from berlin is gonna be delayed by 3 hours. It ended up with 5 hours delay, lots of hassle with baggage tickets etc. Worst experience ever. Everyone was rude and not even helpful. In abudhabi wegot a room by 3am . When i arrived to sydney my baggage was not there so now i am expecting the call when it will arrive. Absolutely disappointed, 14hourslonger trip...no baggage...

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
3:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways my flights with edithad

I was traveling from Dublin to Perth via Abu Dhabi flight no EY486 .Arrived in Dublin airport at 6am was queuing for nearly two hours before being told there would be a delay of three and a half hours plus we would not make our connecting flight so we would have to wait until the following day for next flight out of Abu Dhabi, which means I will be over one day later arriving to my destination, I'm so stressed and annoyed as we where another two hours delayed in Dublin as the flight that was suppose to take off at 9.25 am was also delayed as it was to take off at 1.25pm but in fact did not leave until 3.28. The staff did not keep us updated with arrangements and where not very friendly Then as if this was not enough upset I had to Que to find out which hotel was putting me up for the night and the had to Queu again to check in to hotel it was 3.30 local time again I got to bed exhausted stressed and feeling venerable

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
5:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways my luggage was damaged

To whom it may conce­rn;

My name is Mohammadr­eza Janghorbani and this email is regard­ing the problem I fa­ced during my flight and at the transit in Abu Dhabi. I was supposed to travel from Melbourne, Austr­alia to Tehran, Iran, connecting at Abu Dhabi on Etihad airl­ines (Flight No. EY4­63). (My ticket is also attached)

My luggage, which was supposed to be che­cked all the way thr­ough to my final des­tination, has appare­ntly been completely delayed, I spoke to airline in charge and they informed me that they would be in touch within (24) my luggage tracked down and arrived to my destination.
(I arrived to tehran on 4.42 A. M)

As I received my lug­gage 24 hours later by a taxi at my place in Tehran and open­ed my baggage I found my souvenirs which contains chocolates was completely ruin­ed and would be usel­ess. I did not expect this type of servi­ce and damage from your company.

It is supposed your company paid the fee of my damaged and ruined chocolates due to baggage claiming delayed which costs me 600 $. I am also enclosing a photogr­aph of the damaged materials for your re­ference.

Here's my account nu­mber for compensatio­n:
BSB: 063109
Account number: 123­66121

Regards,
Mohammadreza

Read full review of Etihad Airways
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
I
7:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways huawei internet device with zain data sim card & power, bank forgot in the flight ey-315 on date 06/09/2017 seat#: 28d

Dear Sir,

i forgot my Internet device with data sim & power bank on date 06/09/2017, flight #: EY-315 Seat #: 28D. i was travelling from Abu dhabi to Riyadh,

could you please arrange send to me:

note address & mobile number:

mobile#:+966-[protected], Name Idaris patel
Arabian Center, Musa Ibn Nusair St, Al Olaya, Riyadh 12244.
near Akaria/Jarir Book store.

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
1:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways hand carry not allowed by check-in personnel

Hello,

I was returning to Chicago from Hyderabad(India) on 2nd Sept 2017. As per the guidelines on the Etihad website, I was carrying two luggage bags 50lbs each and a carryon bag and a laptop bag.
At Hyderabad Airport, while I was checking in my baggage the etihad representative said that I am allowed to carry only one carry-on bag with me and so I should either take the laptop or the carry-on bag. I tried to show him the guidelines on the websites, but even after reading it, he said he will not allow me to carry them.I told him that I called the customer-care to confirm that I am allowed to carry a hand-carry and a laptop bag but He was in no mood to listen to me. He insisted that I pay for extra baggage if I want to carry the hand-carry(which I am legally allowed by the etihad free of cost).Even the other Etihad agents joined him and as I was getting late, I had to leave my hand carry which contained all the gifts that I had purchased back in india. I am not sure if this is the new way to harass passangers at this airport by Etihad officials.I request you to kindly look into this matter seriously and take action against the authorities.
Also, during the flight I requested the flight attendant for a glass of water and her response was "Everybody is asking for water so wait until we serve the food", which was started after 25-30 minutes.Its like, I made a fool out of myself by selecting this airlines.

Hope some action is taken against such officials who love to harass the customers.
Booking Reference: IBBMPI

Ticket #

[protected]

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
11:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways stewardess/flight entertainment

Hi
I'm currently on 4 and half hours into flight from adu Dhabi and have paid for WiFi on board todays flight. Flight EY 15 When on take off I asked the stewardess my flight entertainment didn't work and she said there was nothing she could do I replied by saying on other flights with etihad when a customer has had a problem could reset the box or change the head set because my problem was no volume she then replied she would have a look. After 1hour and nothing I asked her again and now 4 and half hours into a 7hr flight still nothing I find this terrible service I have travelled from bangkok so this is my 2nd flight of the day and this is the worst service I have received on a etihad flight I'm a frequent flyer with etihad and will continue to be so I just wanted to highlight staff on today's flight and am writing this complaint now because there's nothing else to do after getting fed up lip reading what Jack sparrow was trying to say on pirates of the Caribbean. Thanks.

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
2:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways ticket was confirmed july 17, 2017

Subject: unfair treatment/confirmed ticket

To: Etihad Airways

My ticket was confirmed last 17 July 2017

My flights schedule supposed 30 august 2017 @ 10:40 pm Saudi time when I was in counter for check in as per the counter our ticket is not confirmed e-ticket Number: [protected] this is not acceptable the authenticity of the ticket was legitimate, and this is violation of passengers rights why it happen my ticket was not confirmed I found I am a chance passenger suddenly I was offload, at least ethihad should inform me a head of time, I choose the air lines and flight schedule because I have appointments need to be settle, I am leaving in the Provence and my wife went to Manila just to see me he book the hotels and everything was set who will compensate this unjustified reason of cancelation of tickets this discrimination why it happen 7 out of cancel ticket is only Filipino. I am advised to wait until 4 am for my next flight to abu dahbhe my flights abu dabhi 10: am on the next day this is unfair without offering something for us to rest.

Please explain I need a anction on this matter.

Read full review of Etihad Airways
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
9:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways missing guest miles

I ([protected]) have been trying to claim missing miles for 5 or 6 flights with Etihad partner airlines in May this year.

I have submitted my claim with the respective documentation in the beginning of June. I have sent several follow up emails. The only answer (if any) I ever get is that they will correspond with me shortly and that they are looking forward to welcoming me again as their guest in the future. It has been three months now since I started this process. This is ridiculous.

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
9:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways I was stopped from getting into the etihad flight no. ey 130 from washington d. c

On Sunday 08/27/2017 22:10

I was stopped from getting into the Etihad Flight No. EY 130 from Washington D.C by one of your managers. I asked for his name but he never gave me his name, so I asked for his name from other people. They said his name was “Raza Hassan”.
My carry-on bag was weighted during the check in time and they said it was ok. After the security check in at the gate area at custom free shops, I purchased some gifts for my family and friends. No one had told me that I could not do shopping in the transit area. I was told that I had exceeded the limit for my carry-on bag and that I had to pay $350 dollars or trash my items. I could not pay $350 dollars neither I could trash my belongings. I explained to him that no one has told me that I could not do shopping in transit aria. Mr. Raza was very root and disrespectful. He never tried to listen to what I had to say. I asked to be able to leave my belongings somewhere else (eg. Front disk) so my family members or friends could come and get them later. He refused to be of any help and at one point he shouted and he told me sit down or he would call police and security on me. He was stubborn enough to unload my bags from the plain and stopped me from getting on my flight.
He has caused me and my family so much serious problems. At the same time, I must reschedule another flight and I am being charged for not showing up, although that wasn’t true, and some other charges that are irrelevant.
I would like to settle this issue before pursuing the complaint further through.

Mohammad Reza Ziaee
8924 Edgewood dr.
Gaithersburg, MD 20877
Ph:[protected]
[protected]@yahoo.com

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
3:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways air tickets

Ref
[protected] AIPCJ4 PNEBIG

Hi, my sister and her kids reached thecheck in counter but the counter said as she arrive ld exactly on the closely time they won't be sure if she can make it to the flight after all check ins. So they assured her that eithad airways will issue her tickets for next available flight.

She missed her flight after being assured by the person at counter. Then they informed her about paying 43K INR as rebooking charges for 3 people (1 adult and 2 child) she had money in Swiss Frank and she was unable to pay the amount. She called me for cash and I spoke to the counter guy to ask payment options. He said it's either card or cash. In another 5 minutes I made 43K available for the tickets but there was no one at the counter and now at 1.15 they are asking us to re-issue the ticket. The 3 passenger with 2 being kids have been waiting for the counter person but there's no show? This is completely not fair. They missed the flight due to the counter guy and now they are ticket less. She is staying at one of the airport rooms. Please help us and get tickets in quoted price.

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
F
1:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways lack of responsibility

My mother went from Detroit to Islamabad on 22 August. Firstly with every passing day you guys are squeezing the seat size and the leaf space. Most importantly when the flight was about to reach Islamabad, it was diverted to Lahore due to bad weather. When the flight reached Lahore the stupid Egyptian pilot refused to fly back to Islamabad for some strange reason. Subsequently my 60 year old mom who had already endured more than 24 hours of journey had to be seated in a low standard bus service which took 8 hours to reach Islamabad. She is highly hypertensive and had to be hospitalized after the tumultuous journey. I mean don't you people have any sense. Why are we traveling on your airline if we had to ride [censor] infested buses. Grow out of your thick heads please. I for one won't ever travel in Etihad anymore.

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
1:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways service from the staff

We traveled from new york to abu dhabi on ey 102 on 20th august -2017, departure 15.00 hrs.
Our family usually prefer to travel through ethihad flights and we had very good experience with it previously.

Unfortunately, during my 13 hrs flight we had experienced differently. Many times we raised the light for a service from the staff and no one turned out. I wanted to have water and to meet my need I went to the pantry and met a lady staff on white jacket. I asked her for water and she gave me glass of water. I asked her gently why no one responding on the light from the guest and immediately she replied can't you hear the announcement from the captain for seat belts so how can we come?

I just kept quiet and back to my seat. After some times I raised the bell repeatedly and no one turned out. During their schedule only they served and the sandwich were served was not even wormed and as if directly took the fridge and served.

I have noticed during my whole flight the staff were busy on going to the duck for sleeping and not caring anything else.

During a 13 hours flight the guests might have different needs and the staff must offer the service as well I believe.

As a frequent traveler of ethihad airways and I had very good experiences previously, I believe to have the same in the future too.

Kindly look into it and as a gust this our right to have good service and response from the staff.

All the best.

Regards.
George varughese

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
3:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways lost of baggage

In referance to my e-ticket number ETKT 607 [protected] FOR NEW DELHI TO TANGIER via flight
no. EY8720/EY0613/AT0990 for 19/20 AUG 2017 however baggage checked in for casablanca only from new delhi but immigration
was not done at casablanca and i was not allowed to pick my baggage and while taking boarding pass at casablanca ground
staff told me that we have updated our system and luggage will be transfered to tangier but to my surprize no luggage was
was there in tangier and as i am seaman and joining duties on my ship LPG EPIC BORKUM no compansation was given to me at
tangier airport.information passed to casablanca airport to send by next flight to send baggage tag no. 9W384484 but all
efforts in vein it seems my baggage is lost. kindly tace my baggage and be inform to me on my e-mail as my ship is likly to sail from
here after 3 hrs. my e-mail address is [protected]@gmail.com
YOUR'S TRULY
SUBHASH CHANDRA TYAGI
2/ENG, LPG/C BORKUM

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
2:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways etihad airways did not allow me to travel

hi,
I was on my way from Coimbatore to Brussels. My ticket was booked via bangalore, Abu dhabi and to Brussels. On my way to the Coimbatore airport, I tripped and fell, so my leg was swollen a bit. I even reached Bangalore and waiting to board Etihad airways (EY 237) to Abu Dhabi. In Bangalore airport, I visited airport hospital, who put crepe bandage over my feet and suggested to get an X-Ray as a precaution. While boarding the flight, staff didn't allow me to board the plane and asked me to produce fitness certificate then and there!
Since I haven't any, they didn't allow me to board the plane. They simply cancelled my tickets and sent me off.

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
9:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways service and lateness

me and wife was travelling from london, our destination is trivandrum. but the flight was late from london for 1 hour fifteen minutes, and when we reach abudhabi we missed the connection flight, and due to this we missed an important family event, from london onwards we are having issues frim ground staff, the check in staff allocate seats for me and my wife in different zone, my is pregnant also, i told then about it, but they dont care about thia things, very bad service, this is not the first time we are having trouble with this airline, very poor service...

hope you gonna get in touch with us regarding the issues

regards
hari

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Etihad Airways Reviews 0

Looks like Etihad Airways has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About Etihad Airways

Screenshot Etihad Airways
Etihad Airways, the national airline of the UAE, offers international flights to various destinations. Their services include economy, business, and first-class travel options, alongside cargo transport. Etihad also provides a loyalty program, Etihad Guest, and additional services such as airport lounges and chauffeur services for premium passengers.
How to file a complaint about Etihad Airways?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

Overview of Etihad Airways complaint handling

Etihad Airways reviews first appeared on Complaints Board on Jan 16, 2008. The latest review Delays, cancellations and compensation was posted on Oct 8, 2024. The latest complaint No more Etihad, I now fly Emirates was resolved on Aug 29, 2024. Etihad Airways has an average consumer rating of 4 stars from 1415 reviews. Etihad Airways has resolved 978 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.5
1355 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Etihad Airways Contacts

  2. Etihad Airways phone numbers
    +1 (800) 266-7883
    +1 (800) 266-7883
    Click up if you have successfully reached Etihad Airways by calling +1 (800) 266-7883 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +1 (800) 266-7883 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +1 (800) 266-7883 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +1 (800) 266-7883 phone number
    United States
    +44 345 608 1225
    +44 345 608 1225
    Click up if you have successfully reached Etihad Airways by calling +44 345 608 1225 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +44 345 608 1225 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +44 345 608 1225 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +44 345 608 1225 phone number
    United Kingdom
    +971 25 990 000
    +971 25 990 000
    Click up if you have successfully reached Etihad Airways by calling +971 25 990 000 phone number 1 1 users reported that they have successfully reached Etihad Airways by calling +971 25 990 000 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +971 25 990 000 phone number 1 1 users reported that they have UNsuccessfully reached Etihad Airways by calling +971 25 990 000 phone number
    UAE
    +66 27 873 377
    +66 27 873 377
    Click up if you have successfully reached Etihad Airways by calling +66 27 873 377 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +66 27 873 377 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +66 27 873 377 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +66 27 873 377 phone number
    Thailand
    +34 910 507 223
    +34 910 507 223
    Click up if you have successfully reached Etihad Airways by calling +34 910 507 223 phone number 3 3 users reported that they have successfully reached Etihad Airways by calling +34 910 507 223 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +34 910 507 223 phone number 5 5 users reported that they have UNsuccessfully reached Etihad Airways by calling +34 910 507 223 phone number
    Spain
    +41 844 002 211
    +41 844 002 211
    Click up if you have successfully reached Etihad Airways by calling +41 844 002 211 phone number 2 2 users reported that they have successfully reached Etihad Airways by calling +41 844 002 211 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +41 844 002 211 phone number 3 3 users reported that they have UNsuccessfully reached Etihad Airways by calling +41 844 002 211 phone number
    Switzerland
    +27 860 123 150
    +27 860 123 150
    Click up if you have successfully reached Etihad Airways by calling +27 860 123 150 phone number 5 5 users reported that they have successfully reached Etihad Airways by calling +27 860 123 150 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +27 860 123 150 phone number 6 6 users reported that they have UNsuccessfully reached Etihad Airways by calling +27 860 123 150 phone number
    South Africa
    +65 68 185 555
    +65 68 185 555
    Click up if you have successfully reached Etihad Airways by calling +65 68 185 555 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +65 68 185 555 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +65 68 185 555 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +65 68 185 555 phone number
    Singapore
    +35 170 720 1585
    +35 170 720 1585
    Click up if you have successfully reached Etihad Airways by calling +35 170 720 1585 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +35 170 720 1585 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +35 170 720 1585 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +35 170 720 1585 phone number
    Portugal
    +63 27 926 044
    +63 27 926 044
    Click up if you have successfully reached Etihad Airways by calling +63 27 926 044 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +63 27 926 044 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +63 27 926 044 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +63 27 926 044 phone number
    Philippines
    More phone numbers
  3. Etihad Airways emails
  4. Etihad Airways address
    New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, United Arab Emirates
  5. Etihad Airways social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 15, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.