Etihad Airways
Reviews and Complaints

Dear Madam/ Sir,

Would like to feedback regarding my latest travel with your company.
First of all, when one books a ticket under your company's endorsement, a certain level of curstomer service is expected throughout.
On Thursday 13th of April, I was embarking in the flight meant to leave London at 9.45 am.
The ticket attendant could not have been more pleasant and helpful!
However, things started to go downhill from that point. As I arrived in Abu Dhabi, I realised I have left my apple earphones on board and tried to get help to retrieve them. I was sent to the Travel/Transfer Service where they advised me to write an email. No attempt was made to help or call anyone that's doing the cleaning - despite only half an hour passing since we all disembarked .
In Abu Dhabi, I have also asked to buy an upgrade but I was abruptly told "No".
They could not have been less interested.
Furthermore my vegetarian options weren't passed on to my flight from Kuala Lumpur to Bali nor on return.
I travelled without a meal from Bali (Friday 21st of April - 19.20 flight) with Malaysian Airlines as they weren't prepared for serving vegetarians, again (quite a few of us on the plane)!
Also, the Check in desk representative was uninterested in helping changing my seats . They told me since Etihad is a different company, I should sort it out with you.
At Kuala Lumpur I have waited over an hour and a half, until way past midnight to get to speak to an Etihad representative. All this time the Emirates staff were incredibly efficient and punctual.
When I finally spoke to the Etihad representative she's remarked candidly that she's been there all along, doesn't understand why I have benn waiting . I found that statement antagonising.
Etihad didn't help in the end. I was told all seats are all booked ( both of my fligjts are full) and everyone paid for their seats!
Which is obviously, something I struggle to believe.
At that point I was very tired and irritable. (Luckily I had dinner at the airport in Bali at my own expense, as I realised I won't get a meal on the plane).
I am quite unhappy with the way the system was designed. Whilst holidaying on an island where internet is not a reliable commodity, checking in online wasn't an option. However, having I paid for over £800 for this journey I feel a certain entitlement to be guaranteed the service purchased . Not being able to check-in in advance should not cause this sequence of failures that I have experienced back and forward.
I am still puzzled by how the airport representatives in Abu Dhabi didn't even entertain the idea of me purchasing an upgrade. Surely, one can run a business a bit savvier; turning down income seems silly.
Now having read a complaint site about the customer service at Etihad, I realise that refusing upgrade is a common practice. Also, helped putting my problem into perspective as I can read many people have gone through much worse.
May I just end saying this is not a sustainable business model and sooner rather than later this will catch up with Etihad and customers will opt for other airlines.
Looking forward to hear from you on compensation about the meals I wasn't provided, the earphones I left on your aircraft and the poor customer service.

I traveled from ahmedabad to abu dhabi on 25th march 2017 flight no ey 227. I forgot my mobile on my seat while departing which I realized it soon. I went to transfer desk where I was told that they did find my mobile. But to collect it I had to clear security and immigration and go to the airport office which they said would take a lot of time as it was busy and I had a connecting flight soon. The gentleman at transfer desk gave me an email address — [protected]@etihad. Ae where I can email them and they will post me my mobile. I have emailed on this email address quite a few times, called customer support but nothing seems to happen.
Can someone please help me get my mobile back.
Thank you

My flight was changed from Berlin to Kuwait due to a delay in the flight they changed the whole route
I was never asked if I want to go through Istanbul But they got me on the flight anyway I was stuck in Tegel airport for 3 hours I have a back problem and the reason I booked with Itihad is because I don't want to stay long hours although I saw before booking the ticket that the price of Turkish airlines is much cheaper than with etihaad but I got the etihad ticket as the timing and the flight is more convenient than Turkish Now I have to go through Istanbul rebook my car in Kuwait and I must be at work at 7:00 am which is very inconvenient I planned my trip so I will arrive in Kuwait early so I could rest I really wanted to be booked with etihaad on a later flight which does exist
I am not happy with this service and would like to be compensated for my time And trouble

Etihad airways senior management are in the business of unprofessional conduct & deliberate deception whom provides inaccurate online web flight details; deceptive flight changes without notifying already booked passengers; distorts false aircraft details on their booking website & misleads clients & passengers with false advice/expectations…..
Etihad gives the airline industry an untruthful image & brings their own airline into disrepute…..
Recent obvious cost cutting (Without prior notification to already booked passengers) including removal of top shelf drinks & food menu from inflight catering/lounges and removal of emirates palace tasting menu from the lounges = has already resulted in passengers changing their loyalties to another airline such as qatar, singapore & emirates….
Recommend avoid etihad - as this airline are only interested in quantity/turnover where clients are only treated as another number & have absolutely no interest in quality nor your repeat business…..
If you want to save yourself from much heartache – for your future travels recommend you find an airline whom actually treat you as a person; are quality driven in terms of customer service; and genuinely care about their clients return as a repeat customer…..
Etihad is nowhere near the high standard of other more competitive airlines.

I travelled from Morocco to Abu Dhabi, UAE last March 22, 2017 and once I went in Abu Dhabi I have something to finish to travel again going to Manila. Before I leave the Abu Dhabi Airport I talked to the Etihad Staffs and I Informed them that I have to settle some important things first in Abu Dhabi before I will go Manila and they assured me that they will keep my luggages until I will go travel to Philippines. Finally, I arranged everything in Abu Dhabi and March 29, 2017 I decided to travel going to Manila like my plan when I was still in Morocco. Once I am in Abu Dhabi Airport, I went direct to Etihad Counter to check my Luggages and to inform them at the same time that I will travel going to Philippines. From that moment they informed me that they forwarded already my luggages to NAIA last March 28, 2017 and I asked all of them "Why they have to send my Luggages without me? And I asked them also if they sure that my Lugagges are there already in Manila Airport?" Etihad Staff forwarded me to the Supervisor to complain about my luggages and that Supervisor just told me that they are sure that my luggages are in the Manila Airport in Baggage Store Room. He just told me once I reach in Manila just ask the Etihad Manila about my Luggages and present to them the baggage tag number that given to me once I checked-in my things. I asked him to give me a proof that my Luggages are there in Manila already, if their Staff in Manila keep my Luggages. That Supervisor just told me "The proof that you needed is your Baggage Tag Number". He informed me also that they will send an email to Etihad Manila about my Luggages. Even I complained to Abu Dhabi Etihad already they are not caring to the passengers. They are just talking for nonsense! Once I reached in Manila Airport I directly went to Etihad Counter to ask about my Luggages. I wasted my 1 1/2 hours in the Manila Airport to find my Luggages and I just found only 1 Luggage. I am asking them about my other Luggage they cannot give an answer. Etihad Manila told to me that they received only 1 Luggage last March 27, 2017. And I told to them that Etihad Abu Dhabi informed me that they sended my 2 Luggages last March 28, 2017. How come that they just received only 1 Luggage? I checked-in 2 Luggages! What they did only is to make the report and everytime that I am calling them to follow up my lost luggage they just telling me still on tracing and Abu Dhabi Etihad not responding to their email. 1 time I called them again they informed me that they found baggage tag number same like to me and they said that luggage forwarded to Paris, France and they just said they will send email again to Etihad Abu Dhabi to follow up my lost luggage. The other day I called them again they said the baggage tag number same like to me was in a different name. So I wondered why Etihad Airlines need to give to the passengers same Tag Number for the Baggage? Etihad Airlines is Respectable Company then the services is so embarrassing! As per Etihad Manila, the Etihad Abu Dhabi not coordinating to them about my Lost Luggage. I spending almost 2 weeks already here in Philippines until now they're not giving any response for my complaint. I badly needed my Luggage not your Money Etihad so stop telling to me that your company will pay for my lost luggage. I don't need your money! I need my luggage to return it to me! You cannot pay for all the things that I have in that luggage. That is not just a thing! There's sentimental and important things there in my luggage! So can you please do some action to return to me my luggage that you lost! Etihad I am calling your attention to do your job properly! Prove that you are a better Airline than to others!

Lost Baggage Reference Number: MNLEY29665

Good day!

We would like to follow up about our lost luggage. Why the services in Etihad was so embarrassing? Can you do your work properly! Can you response in the email of Etihad Manila about out lost luggage! All the people in Etihad not caring for the passenger! We always got the same answer everytine that we're asking about our lost luggage. For your information, we don't need your money! We need our luggage that you didn't return to us! Please do some action about out complain!

14th of march I was traveled on Etihad DFW to MAA. my return was on 30th of march in your airlines.
1 I was very displeased of the behavior of the staff. One of the stweardess pushed me intentional to my seat told me to sit down, I was not asked to do so and by all means I would most definitively have if I was asked too. I was shoved roughly and lost my balance and she didn't apologize for the incident and she was very rude.
2 from abu dhabi to Dallas I was also not comfortable with the fact water was dripping on me from the cabin or vent...
3. they left my luggage in abu dhabi with the new rule on laptop and large electronic devices ban I had to put it my baggage. I was the next day that I asked to come and get it. when i was boarding in abu dhabi i asked if my baggage was boarded cause i did not have my ticket directly from chennai i was told that my other half my ticket will give give to me in Abu Dhabi. I clearly asked the staff he said "yes 2 baggage's checked inn".. I dont understand how they still left it behind.

4. the hostess that gave me my food didnt even ask what were my options for my meal and gave something i didnt want. that was the worst, She spoke english too!

It was a Hassle and unnecessary for me to go through all this.. never have I faced so much of problems in one trip with one airline ever.

please do the needful. I was very much displeased and the whole flight I was not even in good mood

my United states number is [protected]
my email [protected]@gmail.com

I travelled in etihad airlines from India to Melbourne, in the transit due to mishandling of staff my suitcase broken, I approached the luggage counter and they gave the voucher to replace my suitcase, i had to travel almost 50kms to burwood to walkalong showroom, after going there they told me that they don't have any replacement suitcases in stock and they said they will ship the new suitcase in a week time, but they are taking excuses every time I called them, it's been almost 6 weeks, my docket number s MELEY12099/17, I had this issue once with Malaysian airlines previously, but they just replaced the suitcase instantly without any delay.

Im travelled on 7 April 2017 from Istanbul to Kuala Lumpur and transit at Abu Dhabi. From Istanbul to Abu Dhabi wit EY 96 and from Abu Dhabi to Kuala Lumpur with Ey418. My bag was lated then I report about it. After 1 day, I received my bag in plastic. When I opened it I saw my bag was damaged so badly. Very bad service. Im very frustrated with the baggage service. I want to refund back my all things. My email ( [protected]@yahoo.com).

Response from #etihad.. They steal and also threaten their customers... Great airline #etihad

Hi stella, thank you for your latest message. Although we understand your frustration, we are unable to assist you further.

We do understand and appreciate your position, however please note that your decision to further comment will not affect our standpoint. Further to this, if we become aware of defamation against etihad airways in any media post, we will have no choice but to take the necessary steps to rescind this.

We appreciate your understanding in this.

Thank you. *sky

Can you help me
I have had an issue with etihad and a charge vthat was not supposed to be charged to me? Can you suggest or help in resolving this. See below

Etihad a very bad company. As goodwill goes there is none for your company. The evidence that you used was only one sided at that was only what etihad believed and no further investigation. No evidence has been given regarding the weight, as I have stated I only had 52.5 kg when I left rhodes with aegean how come you say there was 84.. No evidence of this has been forwarded to me or any other department that has investigated, why what are you hiding. Send the report from athens.
If and when you do this I will stop. Only when you prove to me that the weight of the total bags was actually 84, do remember that your employees showed me 4 extra suitcases that were not mine, so please provide the evidence that they werr all mine and not someone else's
Thanks perry hatzipapas

Hi I travelled to amesterfam on the 3rd of April I received one of my bags only and the other bag wasn't found I went and complained to Swissport ( they aren't helpful at all and am being ignored from their side and told that my bag didn't get out of UAE, although I contacted etihad yesterday and they told me both my bags were received in amesterdam, my flight number is ey77/3april, ticket no.[protected], tag no. Ey098273/, name hadaya alqemzi
I need ur urgent help to find my bag

Flight departing from manchester EY-22 on the 3rd of april 2017. Seat numbers 27F and 27E
To whom it may concern,
Myself and my partner had no inflight entertainment for the entire flight from Manchester to Abu Dhabi despite cabin crew trying on 4 occassions to restart the system. We understand that these things can happen but on a 7 hour flight I'm sure you can appreciate our disappointment & frustration, especially given the money spent on the flight as well.
Look forward to hearing from you & finding some resolution regarding this situation
Many thanks
Russell Fielden

Always i am prefering to travel with Etihad Airways, today 31-03-17. I had bad response from the staff who given the boarding pass of mine. Earlier I booked my seat with seat no 15D (confirmed with the ticket) he issued a boarding pass with the seat no of 14Cambridge without any informaction. Myself i checked with the staff and he simply replyed that we are upgrading your seat from 1 row in front. I said i dont need that service and i informed them to change the seat with as per my ticket. But he refused that and he instructed me to travel with the same boarding pass.

I did travel on the 29th of March from Bangalore to Berlin via Abu-dhabi. However there was complete change in the experience and my travel dates!
I was made to wait at the airport hotel in Abu Dhabi for 19 hours since the connecting Air Berlin flight was over booked and they offered a connecting flight on 30th at 2am.
I reached Berlin today via Air Berlin and guess what they did not send my baggage with the flight ! This is completely pathetic, I have to wait with no clothes and no nothing as such in this freezing weather ?
I would really appreciate a compensation from Air Berlin for thier complete flaw in proving customer support.
PNR: RKQSON
PASSPORT NUMBER: P1832037

BANGALORE TO ABU DHABI FLIGHT 29th MARCH
RKQSON [protected]

ABU DHABI TO BERLIN CANCELLED FLIGHT 29th MARCH
RKQSON [protected]

ABU DHABI TO BERLIN 30th MARCH and MISSED BAGGAGE.
RKQSON [protected]

I am stuck here completely with no sort of clothing ! I really would appreciate compensation.

Thanks
Ajay Kumar Mandapati

To whom it may concern,

I would like to lodge a complaint against Linda, one of the wheelchair crews at Etihad airways. Linda was helping my mother as we had requested wheelchair for her on her flight.

My mother's name is Molouk Zameni and her flight number is EY463.

After we had checked-in her luggages and was ready to go inside Linda, all of a sudden, weighted my mother's HAND BAG, where she keeps her passport and personal belongings and claimed she won't be able to take her hand bag with her onto the flight! Linda weighted the hand bag and claimed the wheelchair will be too heavy for her to push if my mother takes her hand bag with her.

Linda had done something that was completely out of her authority and responsibility hence made us very embaressed and we have been abused by her racisim. We believe it was racisim because firstly she gave a funny look because she was wearing hijab, secondly asked if she can speak English and once we said no to her she went and weightd her HAND BAG.

I would like to note that even her supervisor confirmed she has absolutely no right to weight her bags expecially her HAND BAG.

We have been very offended and felt abused and embarressed in front of all the people in the airport. She had caused my mother too much stress just before her flight.

Therefore, I would like to escalate this matter to the higher management so she can no longer abuse other passengers and their families.

Regards,
Ben Emamifard

I bought a ticket online through an agent Dec 31, 2016. The ticket cost 24, 599.56 rubles. The flight will be on April 08, 2017 MOW-MNL vice versa. When my visa was not released I wrote the agent for refund of the ticket. They told me that the refundable amount is only 1, 672.00 minus charge/cancellation fee 1, 369.00. This means that from the money I paid for the ticket which is 24, 599.56, I can only receive 303.00 rubles. Can I request the main office of etihad ticketing to please check this out why I can't refund my money. My reservation code is CQHZKS. I have already called the agent many times. And the answer is the same.
Ticket cost 24, 599.56,
refundable. 1, 672.00
minus charge/cancellation fee 1, 369.00
I called many times etihad Moscow but only the recorded operator answering the phone. I hope the main office could make any action. Thank you.

On my return from Greece on 28/6/15 I got charged for excess luggage from etihad had 52.5 kg they alleged I had 84 along with my wife
I had to 6799 euros so I can return .
I have been trying to get a refund but they are not acting or care to give me a credit
Were and how an ok get my money back ?

know that's the problem so I need the case reopen as it was not looked at properly as the information was misinformed from Athens airport they said we had 84 kg for one person we were 2 people and also the suitcases x 4 were not our as advised to Mrs Maria moutsos the operation officer there ...On the tarmac 20 minutes before our departure after they had changed us under duress This is why it has to be credited back to us as all the reports were wrong .. I spoke to Peter Macharia your claims officer but obviously he didn't understand this I am very upset and a lot of pocket 6700 euros which is over $10000 This is a very large sum of money for me that I didn't have and had to borrow so I need a credit or 4 tickets as a refund this is not a compensation request but a refund due to being wrongly charged know that's the problem so I need the case reopen as it was not looked at properly as the information was misinformed from Athens airport they said we had 84 kg for one person we were 2 people and also the suitcases x 4 were not our as advised to Mrs Maria moutsos the operation officer there ...On the tarmac 20 minutes before our departure after they had changed us under duress This is why it has to be credited back to us as all the reports were wrong . I spoke to Peter Macharia your claims officer but obviously he didn't understand this I am very upset and a lot of pocket 6700 euros which is over $10000 This is a very large sum of money for me that I didn't have and had to borrow so I need a credit or 4 tickets as a refund this is not a compensation request but a refund due to being wrongly charged Please solve and resolve now as it has been going on for a long time from 6/2015 and no one is listening why? I paid the money as per your company request and the evidence suggests that I have wrongly charged . Why doesn't anyone understand and why did the officer lie or leave information out of the report as I indentified the suitcases and 4 pieces were not mine I left with Aegean Airlines that morning no problem . Etihad has never sent me evidence that indeed all my tagged suitcases were 84 The pieces that I had from Rhodes were total of 52.5 kg Also after we left Athens and arrived in Abu Dhabi our flight was delayed by 45 minutes in landing and resulting for us to miss the connection to Brisbane . The connection flight was also closed 20 minutes earlier I had to wait out in the unsecured terminal wife my wife for 24 hours and got sworn at by etihad staff at the check in counter and not offered any accommodation or meal as it was their Ramadan .I am a diabetic and had to eat which subsequently made me very ill . Please let me know if you can help or direct me to someone that can hel

the problem so I need the case reopen as it was not looked at properly as the information was misinformed from Athens airport they said we had 84 kg for one person we were 2 people and also the suitcases x 4 were not our as advised to Mrs Maria moutsos the operation officer there ...On the tarmac 20 minutes before our departure after they had changed us under duress This is why it has to be credited back to us as all the reports were wrong .. I spoke to Peter Macharia your claims officer but obviously he didn't understand this I am very upset and a lot of pocket 6700 euros which is over $10000 This is a very large sum of money for me that I didn't have and had to borrow so I need a credit or 4 tickets as a refund this is not a compensation request but a refund due to being wrongly charged know that's the problem so I need the case reopen as it was not looked at properly as the information was misinformed from Athens airport they said we had 84 kg for one person we were 2 people and also the suitcases x 4 were not our as advised to Mrs Maria moutsos the operation officer there ...On the tarmac 20 minutes before our departure after they had changed us under duress This is why it has to be credited back to us as all the reports were wrong . I spoke to Peter Macharia your claims officer but obviously he didn't understand this I am very upset and a lot of pocket 6700 euros which is over $10000 This is a very large sum of money for me that I didn't have and had to borrow so I need a credit or 4 tickets as a refund this is not a compensation request but a refund due to being wrongly charged Please solve and resolve now as it has been going on for a long time from 6/2015 and no one is listening why? I paid the money as per your company request and the evidence suggests that I have wrongly charged . Why doesn't anyone understand and why did the officer lie or leave information out of the report as I indentified the suitcases and 4 pieces were not mine I left with Aegean Airlines that morning no problem . Etihad has never sent me evidence that indeed all my tagged suitcases were 84 The pieces that I had from Rhodes were total of 52.5 kg Also after we left Athens and arrived in Abu Dhabi our flight was delayed by 45 minutes in landing and resulting for us to miss the connection to Brisbane . The connection flight was also closed 20 minutes earlier I had to wait out in the unsecured terminal wife my wife for 24 hours and got sworn at by etihad staff at the check in counter and not offered any accommodation or meal as it was their Ramadan .I am a diabetic and had to eat which subsequently made me very ill . Please let me know if you can help or direct me to someone that can help solve this

Traveling from spain madrid to perth. Boarded the plane after checking our luggage in. Transfer made at abu dabai airport.. Nightmare going through security... Arrived at perth to find 2 pieces of or luggage damaged.. Reported this to the naggage staff at the airport and was given a pir report. I sent this report to etihad via thier online feedback. After various emails, phone calls, and taking my luggage to thier authorised repairer in perth. To be told that the damage will not be repaired nor exchanged. The only thing for my financial loss.. Is various emailed appologies... Such terrible customer service... Certainly not what I was expecting from this airline.. I will be avoiding etihad in the future and recommend people think twice before traveling with them... Low cost airline with no care for its customers... Worst 5000 dollars in travel I have ever spent...!.

Dear sir,
My credit card ending with ...4108 has been charged for a Flight leaving 16th Nov. from KHI to NEWYORK COSTING CAD 875.49 x2= 1750.98 for two tickets.
These tickets were never booked and have not been confirmed by Etihad Airways.
The only tickets which are booked for our 16th November2015 flight are Confirmed Tickets from KHI to YYZ which has been confirmed by Itehad Airway through Confirmation Code GFYBXY and payments for these tickets are already made thru my Credit card @ CAD 833.89x2=1666.78+insurance charges CAD110.28.
The tickets for NEWYORK have been charged by mistake and Itehad Airways accepts no responsibility and says this has to be sorted out by EXPEDIA.com who are their Agents.
A refund

voucher should be raised by Expedia. com.
I have been perusing this OPEN AND SHUT case but your organisation which is basically responsible for my bookings, has not taken any action. please note my bookings also are covered by Insurance which I have purchased with my main Booking (16th Nov 2015 KHI-YYZ)
I am now raising a Dispute and may be Legal steps may be taken in case no action is taken on your part.
I have already in formed my Credit Card Co. That I will not re-imburse them for this expense.
Sincerely,
Ali Haider
Safdari Haider
Email:[protected]@yahoo.com
[protected]@gmail.com
cell [protected]