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Etihad Airways Complaints 1410

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1:08 pm EDT
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Etihad Airways booking made cannot cancel and if cancel no refund

I Purchase the ticket through online. and received a ticket through email. As per there Ticket they have mentioned that . For cancellation of ticket they will charge 200, for change of ticket 1st time free and there on there is a charge of 200.
But when i called to cancel the ticket they said it is non refundable and if i want to change i have to pay 100 .
They are manuplating the customers and saying something and they hide some of the rules which is not clear at the time of booking and after we book the tickets many rules are being applied. I request people to be carefull if purchasing online tickets, they are cheating people by false rules which they will not show to us at the time of booking.

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anil parasher
KW
Jan 16, 2010 7:53 am EST

I travelled on 15th Jan 2017 and as per schedule I was to have a 2 hr stopover at AbuDhabi . My flight at the place of origin was delayed by 10 hrs on top of that another 9hrs delay at AbuDhabi was conveyed to me at the time of checking in my luggage . The supervisor at the check-in counter promised that because this undue delay is beyond my choice of travel programme it would be compensated by ensuring a proper lounging arrangement at AbuDhabi during my wait of 9 hrs for my connecting flight .Shockingly the transfer desk staff at AbuDhabi was very rude and refused to even acknowledge my request saying that maximum we can offer you is a "SORRY" in apology. I had to spend 9hrs in total discomfort in waiting area in addition to the earlier more than 12 hrs to reach AbuDhabi .My request that I am a heart patient had no effect on their behaviour . It is surprising that Etihad website has no scope for writing a complain I tried their feedback corner but could not send my comments through as there was connection error forever. Having suffered every kind of indignity at the hands of transfer desk staff ( Because I happened to travel by economy class and one of the girl infact happened to ask what country passport I was holding) I had no other option but to tell myself that I should never travel by Etihad again and probably send them a legal notice through my attorney for claiming for pain and suffering . Imagine a journey of 25 hrs as against actual 5 hrs which made you feel you awaful of the attitude for which they charge you so heavily.
I felt tricked by the check in staff at Delhi and and humiliated by the transfer desk staff at AbuDhabi.

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patrick mcwilliams
AE
Nov 05, 2009 8:28 am EST
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I was very disappointed after booking my summer holidays more six weeks in advance, I recieved a phone on the day that I was due to fly telling me the flight had been cancelled! The lady on the phone said that I must fly 3 days later...this is my only annual holiday and I was very very disappointed. I called my friend who was booked on the same flight and he told me that his was not cancelled and he was due to take off on time.
Under further investigation I discovered that I had in fact been lied to and the flight had been over booked not cancelled! This is totally unaccepticable and I was not offered any apoligies what so ever.
I feel that I was treated very anfairly by a usually very good company

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Trevor
US
May 09, 2009 12:58 pm EDT

I flew on flight EY450 - Etihad Airways from ABU DHABI to SYDNEY on the 11th March 09. I use my own wheelchair to get around and when I got on the plane the crew put it in the hull of the plane. When I arrived at Sydney airport I saw that my wheelchair had been damaged. I am very upset as I need to use it to get around whilst I am in Sydney on my honeymoon.

We fly back to England on the 1st April 09, where I will get it repaired. I would like to know if you would be willing to compensate me, as it was on your flight when it was damaged. I will have to send the wheelchair to Germany for repair so I will need to hire another one whilst mine is getting repaired. Which is somewhat of an inconvenience as mine is tailored for my disabilities.

I am sending you photos of the damaged to my wheelchair. In the photo you will see that the push arm is bent, I presume it must have been thrown or jammed against a heavy object.

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Green
ZA
Jan 02, 2009 8:49 am EST

I travelled on Etihad airways in December via Abu Dhabi and also back on 26th December. On going on the EY601 to Abu Dhabi (a long haul flight) my television screen froze, I told the air hostess who said she would redo them all, still it did not work...in fact I had no entertainment on the whole of the journey of around 10 hours.
After reading all about Etihad and it was the airline of the middle east I was very disappointed in my flight.

We also thought the food on the shorter flights was not up to scratch. I would not travel on this airline again.

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NMZI
Yonkers, US
Jan 22, 2010 7:51 am EST

Dear Sir/Madam,

This complaint is for Etihad airlines for flight number 100 which was suppose to take off at 10pm on 1/21/10 but they decided to take off early leaving our passenger behind & leaving her lauggage at the airport. The passenger checked in around 0820pm and got the boarding pass. Just to let you know that she (the passenger) got this ticket on the same day of flight for family emergency reasons. She waited for the flight and around 0920 she was there for security checking . She was there at the specific gate aroung 0940-45 and the boarding attendant told her that she can't get in because the flight took off already and left her lauggage on the airport. (No announcement was heard for her name by any of our family memebers, #4, while waiting for flight).

It was very frustrating experince for all of our family memebers especially in this time of family emergency. I, myself, daughter of the passenger has been travelling for around 10 years and never had an experince like this ever before. The flights always get late but never early.

I would really appreciate that, if the airline is questioned about uninformed decision of early take off and should be compensated for the frustration she & all of our family memebers had to go through.

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sikzul
Rego Park, US
Dec 17, 2009 3:49 pm EST

I love travelling; but never with Etihad again
On new york terminal on Nov 27 2017: i was told that i could not be provided the seat that i booked 3 months ago: not only that they also mentioned that me and my wife will have to sit 4 rows apart with the 18 month baby in my wife lap for the 13 hours flight; the booking clerk referred me to the manager(juan) who was not only patheticin terms of communication skills and customer care but was also so rude that he mentioned that i cant listen to you as i dont have time and if i dont want to take the seat he wil cancel the flight and will not refund the money as it will be deducted due to last min cancellation

I am planning to do legal prceeding against the career

Would not travle with this airline with illitrate crew that cant even talk to their cutomers with courtesy

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Mohammed Haris Umer Usman
Secane, US
Feb 13, 2010 6:54 am EST

This is a distressful complaint signifying the disastrous journey my family and I experienced at the hands of etihad airways even without actually flying. Etihad airways is an airline that at this point, we are vowing never (And I repeat never ever) to travel in again.

My wife and I are both physicians in philadelphia and were travelling from jfk to karachi pakistan. On the way, we had scheduled a 3 day stop over in abu dhabi for the sake of sightseeing in the uae. As instructed to by etihad airways, I had sent my visa application to their ticketing department 3 weeks in advance of my travel and had bought the tickets so that all of the airline's requirements were met.

We had packed and planned for this 2 week vacation (Which, if you ask any physician in the us, is a luxury we cannot afford to cut short) and were on course to a safe travel to all the above mentioned destinations. Since I had not heard from the airline about the status of our visas two days prior to our departure, I initiated contact with their local ny office which was closed presumably due to the weather and was connected instead to their 24 hour call center where I was informed that the visas were 'processed' and that I would be getting the email confirmation shortly. Since this never happened, I contacted them again (24 hours prior to my departure) and was told that the visas would come through in the next 24 hours. When this did not happen, I called them again only to be told that we will not know about the visas till 3 days after our departure (A time period tenured to be spent in the uae) and so when I very politely (Yet intuitively) asked about how we could still keep enroute to our final destination of karachi, they said 'we are very sorry but the earliest we can get you there is 4 days from your initially scheduled departure time and that you would have to pay $150 extra per ticket for the changes'. Even if I was to forego the money I lost when I cancelled my hotel reservations in dubai, the money I spent to get from philadelphia to jfk, the money that I ultimately spent staying in a hotel for a night in new york, I still cannot understand why?, when they refer to us as 'guests' they don't really mean it! I understand the beaurucratic delays that visa processing can incur. I also understand that the airline has no ultimate responsibility in that regard, but if they have undertaken the task of sponsoring their guest!, than the least they owe that guest is a the courtesy of early intervention and prompt rescheduling to accomodate his or her needs. I say this in no less words and for lack of a better alternative: their customer service stinks! And I will never (Read never ever) fly through this airline even if it is the last flying module on the surface of this planet! And I gaurantee you that this news will reach the ears of every other vacationing physician, travel authority and if possible, governmental agency so that people know exactly how ridiculously sheepish they're personnel are. We spent most of the night of feb 12th at the airport in ny and the whole day travelling from philadelphia to nyc to meet the new security dictated timelines for international travel out of the us. As a professional of busy stature, you also will acknowledge that it is not so much the dissapointment of not getting my visa in time, but the fact that they were not bothered to inform me of it despite their undertaking of doing so, so that I could make alternative plans to salvage my remaining vacation time. Also their inability to cooperate in the most unforeseen circumstances is also testimony of their lack of desire to satisfy the needs of a customer who they so hypocritically refer to as 'guests'! Because the last thing we are to them is just that!

I hope this email will draw some attention to the plight of unsuspecting (Yet busy) professionals who were so miserably dissapointed by an uncaring staff at a supposedly prestigious airline.

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Loyed Dias
London, GB
Aug 31, 2010 2:26 am EDT

Hi I was travelling form Heathrow to Mumbai dated on 24.08.2017 plane time 9.05 am and had bad experience with the customer service executive.
We were 3 members, myself and my parents and our luggage was 49 kgs which was below the limit and had requested the service provider people if i could move some goods from hand bag to luggage bag as my parents were very old to carry huge hand bag and me too had a back problem, but their reply was soo rude like "This is none of our business", "You have to look after yourself" "We don't care about you and your parents". I also tried to complaint to the manager but everytime different people came and claimed to be the manager and no one cooperated us. The things which could have been managed properly were not manageble by these people. As per my knowledge Etihad airways is an reward winning airlines but thanks to your service which proved that you are not worth to be the award winner and would never travel by this airline again and would also suggest others not to travel by this airlines. I still have the names of the two people who were handling checking part but do not wish to display this on the net. Thanks

Loyed Dias

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DDonnelly
Darwin, AU
Sep 08, 2009 1:36 am EDT

To whom it concerns,

I would be grateful with some advice about this matter.

I have a flight with Eithad Airways from Singapore – Abu Dhabi – Dublin on the 19th December 2017 EY 473 originally flying at 08.25pm.
I booked a connecting flight from Darwin Australia to Singapore arriving at 19.00pm lots of time to get Eithad flight at 08.25pm.

I rang Eithad for another reason, when they told me my the flight was changed to 19.40pm, this now means that my Jetstar flight will get in too late and I will not meet the connection. So I now have to fly a day earlier from Darwin to Singapore – taking another day off work and paying for a hotel in Singapore just because Eithad have changed flight times.
Eithad never informed of the flight change... Luckily I had rang them or else I would have just missed my flight. They said they had informed the Travel Agents who I originally booked through which have told me they got no notification.
They said they cannot put me up in a hotel or anything; basically tough luck as my Jetstar flight is not on their systems.

I don’t think this is fare on Eithads part, is this what they do to everyone when they change times?

I look forward to having your comments.

Thank you!

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S_J_Manchester
Manchester, GB
Feb 17, 2011 10:07 pm EST
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Hi,

I am my husband flew from Manchester to New delhi on 26th dec 2017, we had to change from Abu dhabi at 2205 hours and we were waiting there to board but after gone pass time, there were no announcement that flight were delayed, suddenly after some time it appeared on the board that flight is delayed by 8-10 hours and when we asked at etihad information desk, they didn't respond very well, it was very rude behaviour, no arrangement nothing, no information were given to us. because of delay we had to suffer a lot, We had to pay full taxi price which had suppose to pick us up from Delhi airport, and apart from that we missed our train.

now after all this we re booked taxi for Delhi from Abu dhabi only according to delayed flight but when we reached Delhi airport, our luggage was missed and because to that couldn't catch 2nd taxi and had to pay 2nd taxi price also, and after 4 hours, filing our report at etihad counter, when we came out without any luggage, we had to book taxi again, have to book hotel because of missed train.

when we got back our luggage back after 3 days, I noticed at home that one of my red color jewellery box was missing from the luggage. and also while giving back our luggage they misguide us, they never delivered our luggage to my delivery address and we had to go back to Delhi airport to pick our luggage which was very painful.

I want to complaint against Etihad for rude behaviour, not providing information, my missed jewellery box and because of all this the extra money we had to pay at different stages. I want compensation and investigation to be done for my missing jewellery box which had expensive jewellery in it.

I had very good reputation in my mind about Etihad but after this first time bad experience, It spoiled that image. I would never definitely recommend Etihad to any one.

It has been more then 1 month for complaint but still didnt hear anything from Etihad.

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4:08 pm EDT
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Etihad Airways in jadeh they charge lots of money for zam zam water

peoples went saudi arebia for umrah and ur air line charge more than 400 saudi riyal there for zam zam water 38 saudi riyal for 1 kg which is awefull we r more than 500 600 people will never ever travel with etihad airline and will also stop the other people to travel itehad etihad is ### airline thumbs down for etihad also ur crowd behaiviour is very bad in jadeh they dont no how to talk with customers

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Anna Newport
Newport, AU
Aug 22, 2014 1:33 am EDT

My ticket was issued without my full name as shown on my passport, and my after my travel agent checked with Etihad I was informed that it was possible to change the ticked to my full name at at cost of $150 which I immediately paid. Etihad have now advised that they gave the incorrect information and will charge $550 to reissue the ticket - which is literally 3 key strokes. Etihad advised the agency (a very large and national one), that they had recently changed their rules but had failed to pass this information on to the agency. This is disgusting and they should be held accountable.

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Lora singh
CA
Oct 11, 2012 11:37 am EDT
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I wondering the rules of this airline, you can not carry choclate in your caban laguage if you buy the choclates from outside of Airport, but you can carry choclates if you buy from duty free shop inside the airport. Really this DAMN rules shows how the stupid peoples handling this airline, Security issue choclates can be melt, This airline is piece of ###, garbage, pee and so on. My friend told me you can carry only your ### in caban laguage.

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Tugboat 666
Wallasey, GB
Apr 09, 2011 5:51 pm EDT
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I lived in Jeddah for 2 yrs, the whole place is a rip - off thats how they live, Allah says it's OK to rob infidels so that excuses everything!

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12:26 pm EST
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Etihad Airways rude cabin attendant

To etihad airways complaint division: we would like to make a complaint regarding the ineptitude and rude behavior of one of your cabin attendants. I, my wife and our 2 year old daughter were on the ey17 flight from abu dhabi to heathrow on feb.11, 2011. One of your cabin attendants by the name of laura (Blonde haired lady) was asked by my wife if she could have some milk for our 2 year old daughter and she just simply answered her with a short "no, I dont have it." and didnt even offer to give the baby an alternative drink if indeed milk was not available.

When she was giving out food for all passengers, she had prior to that forgotten to give my wife a menu card, and offered my wife only the choice of lasagna as she said that all other options were not available in her cart. My wife asked her if she could please check if there were any alternatives as she does not take well to cheese and dairy products but the blond haired cabin attendant just cut her short before she could finish her sentence and gave her an annoyed look and simply said, "no. This is all I have." and a brash, "i'll come back when you've made up your mind." and just could not be bothered to assist us. The row behind us was offered alternative meals by another cabin attendant after laura the flight attendant had just told us that there was nothing else available.

When trash was due to be collected from the eating trays, she came to pick our trash but only took the glasses and small tray out but left some of the crumpled tissue paper and bread crumbs behind so we had to call another flight attendant to clear the rest up. Another time, we caught her walking away from another passenger who requested something from her and she was shaking her head as she walked away. And another time she was serving drinks to all passengers (Row by row) and did not even bother to ask my wife whether she wanted anything to drink fully knowing that we had a baby with us. We paid full price for our 2 year old daughter as well. Luckily for us, there was a male cabin attendant that was more helpful and more sympathetic and eventually gave us something to drink and eat. But the first cabin attendant (Laura was the name on her badge) was just rude and appeared annoyed everytime we would ask her for something and we dont think it was unreasonable to ask her for milk for the baby or an alternative menu, we are paying customers and well within our rights to do so.

Her way of just cutting short a customer while they are still speaking we found was very inappropriate especially since the nature of her job is in a service industry. We've flown on many airlines like emirates, qatar, cathay pacific, klm, my wife, especially, being a journalist, is a frequent traveller and has commented that this is the first time that she has encountered such poor service from a cabin attendant that just didnt want to know or care. She seemed annoyed and impatient and just simply apathetic to our needs. On the whole, we were just disappointed and insulted by her behaviour and service; and as 3 paying customers, we just expected a little more "politeness" from staff. She made my wife feel like a second class citizen and did not seem to care whether our baby daughter had any milk to drink or not. If not for the male cabin attendant that was more helpful, our whole trip with etihad would have been such a miserable one.

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Paddy123
GB
Aug 29, 2012 1:37 am EDT

I am appalled to see the reaction and comments to the complaint. I bet, none of you have a baby or have ever traveled with one. There are many many reasons why she might have run out of the milk - connecting flight, security, going sour etc etc are just some of them. Also, if you read again, the complaint is not about the milk, the complaint is about attitude! I have two young kids and being an expat I have to travel home a couple of times a year - 14/18 hrs flight. To me, the distinguishing factor with the airlines is how they treat the kids. Etihad in fairness has been great until now.. always supplying kids meal, hobby pack etc
Folks, please be a little more sensitive. For the OP, escalate these issues politely to the cabin manager or to the pilot. Your chances of getting a instant resolution to the problems are lot higher since one complaint of negligence from the manager or pilot can pretty much scar the career of the crew for a long time. They will listen more.

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Etihad Helper
AE
Mar 27, 2011 7:48 am EDT

Dear OP,

Please check your DM's as I would like to help if possible.

Kind Regards

Etihad Helper.

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Charlieboy77
Guildford, GB
Feb 23, 2011 1:14 am EST

I have to say your complaint does paint me a rather disturbing image of you and your wife as a couple of high maintainance finger snappers!

Was it Lauras fault the food choice ran out?

Was it Lauras fault you forgot to pack a baby bottle?

It is never nice to be on the receiving end of an underwealming customer experience and the corporate response from Etihad when you receive it will no doubt be a standard one of apology and regret. However look beyond that. Laura is not a machine. She is human like the rest of us. With feeling and emotion and error of judgement. There are all sorts of reasons why you may have considered her service to be inferior.

Could it be a cultural misunderstanding or a language barrier issue?

Perhaps she was embarassed to confront you again after the whole meal issue and chose the easy option by missing you out?

Perhaps you were unreasonable in your requests to the point she found you rude and she couldn't deal with you anymore?

I wasn't there so cant say for certain but these are all posibilities you can consider for sure.

As both a customer service provider and as a customer (fare paying I hasten to add as this seems to be an extremely important issue to you as you mention it several times) I find if you treat others in the way in which you also like to be treated then you are more likely to receive a positive experience in return. Smile and make eye contact. Have manners rather than demands. Be reasonable and realistic. Where exactly was Laura meant to find this alternative menu you were needing? She already told you there were no other choices available. Was she to tell the captain to divert? Were you inferring she should break rank and fetch you food from Business Class? I do hope not.

First of all Laura was not put aboard EY17 from Abu Dhabi to London that day to be your slave for 8 hours and pander to your wifes intollerance to dairy. Her primary function that day was to ensure your safety in the event of an emergency.

Secondly, it is not any airlines obligation or indeed any passengers right to be offered an alternative menu. Ultimately, ALL you are paying an airline go get you from A to B.

You are not paying for the 2 million channels of video entertainment, the cheese lasagne or the hot towel they bring round after take off. These enhancements are put here as deal breakers to win your custom over another airline. Despite the glitz and glamour airline websites like to portray in order to win your custom, they are ultimately a marketing tool. Your wife (being a journalist as you also mention - why?) should know not to take everything she reads at face value.

Next time you fly, you should take a good look around the aircraft galley and you will see it is not a vast warehouse in the sky with snacks piled high cater for everyones individual pallete. Spare food rarely exists. All provisions are normally calculated to the bare minimum.

Perhaps your wife should ask for a lactose free meal when booking flights in future?
The code the airline need is NLML. Also the code for infant food is BLML. They are standardised international meals codes recognised by all airlines with meal servicese requests can be taken care of at the time of booking or by calling the airline at least 48hours in advance of travel. That way your wife and baby are guaranteed to have something they can stomach and will probably be served ahead of the main meal service. And please next time you fly, pack a babys' bottle just incase - they are waivered from the liquid ban and would have saved you a load of hassle and who knows... you may have even seen Laura in more positive light.

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Allyson in Oz
Brisbane, AU
Feb 13, 2011 1:30 pm EST

Why didn't you bring milk for your baby on a 7 hour flight?

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Etihad Airways cabin temperature

My husband and I travelled from Sydney to Abu Dhabi with Etihad on our way to Europe. We are seasoned travellers and this is the worst airline we have ever flown on. The cabin was shockinly over heated and their were no air vents overhead. We upgraded halfway in the hope that it would be better(cost$7000 extra) It was worse jammed in a small cubicle with no air. Complaints were not even answered. Dont travel with this Airline. It was miserable to say the least. We were both sick when we arrived because of the heat and lack of air.

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Etihad Airways probleme de # sur un vol

nous avons voyagé avec Etihad airways le 15 novembre 2010, sur un vol Paris Bangkok via Abou Dhabi. Le Paris Abou Dhabi (vol EY032) a eu suite à une panne technique plus de 3 heures de ###, jusque là rien de trop grave le probleme est que la correspondance Abou Dhabi de la mème compagnie (volEY402) n'a pas attendu les passagers de Paris ce qui nous a contraint à passer une nuit à l'aéroport d'Abou Dhabi (payée par la compagnie) mais notre arrivée à Bangkok prévue à 6h50 local s'est effectuée à 19h local. Nous avions des rendez vous important ce jour dont un à l'hopital, nous avons été contraint de les différer, ce qui nous a obligé à passer une nuit de plus sur Bangkok alors que notre hotel était réservé et payé à Chiang mai ! D'autre part à notre arrivée à Bangkok le personnel au sol d'Etihad nous attendait avec nos bagages une des valises étant cassée, ils nous ont fait faire une déclaration : référence BKKEY16712. Nous désirons un remboursement de la valise et un dédomagement pour le ### de plus de 12 heures.merci de le prendre en compte

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hafiz abdul mannan
PK
Apr 24, 2013 2:08 am EDT
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my tkt num 607 [protected] /888 / 889
my tkts issue on 22 par but no display in pnr KTJBAB ...plzz assosiate my tickets thnxs

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8:20 am EST
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Etihad Airways atrocious customer service

Had a miserable experince, when I decided to lodge a complaint. Was stonewalled, ignored, and threatened punitive measures if persisted. "how dare you complain about the national airline of the uae" is the response I recieved. Blasphemy!
The ground staff was vindictive, intransigent and dishonest when I tried to escalate. Spoke to the duty mnager who showed sympathy, but was unwilling to do anything more. Email complaints went to a blackhole never to be responded to. The issue was never resolved, and to seek outside help. Pathetic, despicable, worthless service! May you never have to deal with any ground staff... Particularly in any third world country. They have no concept of customer service, are basic drones.

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TaraR
NZ
May 30, 2011 4:10 am EDT

It is impossible to resolve any issues throught Etihads call centre service. Not to mention frustrating.

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Etihad Helper
AE
Jan 09, 2011 11:15 am EST

Dear Dispertion,

Thank you for your comments regarding your flight with us. If you would like to private message me more details, I shall be able to investigate this further, and hopefully reach a satisfactory resolution as soon as possible.

Kind Regards

Etihd Helper.

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Etihad Airways # avion de + de 12 heures et bagage endommagé

nous avons effectué un vol le 15 novembre 2010 au départ de Paris pour Bangkok via Abou Dhabi sur Etihad airways ( volEY032) ce vol pour un probleme technique a été annulé remplacé, le tout avec plus de 3 heures de ###, jusque là rien de trop grave, le probleme est que la correspondance de cette meme compagnie à destination de bangkok(volEY402) ne nous a pas attendus, de ce fait nous avons du loger à l'aéroport d'Abou dhabi et nous sommes arrivés à bangkok avec plus de 13 heures de ###(19 h au lieu de 6h50). Ce qui nous a fait perdre une journée durant laquelle nous avions un rendez vous important à 15 h à l'hopital burumgrad de bangkok (perte de temps et d'argent car une nuit de plus à bangkok nous a été nécéssaire, alors que nous avions déjà réglé cette meme nuit dans un hotel réservé depuis longtemps à Chiang mai).De plus à notre arrivée à l'aéroport de Bangkok le personnel Etihad nous attendait avec nos bagages une des valises étant détériorée n0 de dossier établi par les agents etihad BKKEY16712. Il me parait evident qu'une compensation financière nous soit accordée.

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Etihad Airways inhumane crime

i had a serious fall diembarking at abu dhabi airport flight ey 451 20/11/2007 injured leg and back
etihad has been denying me much needed finacial aid and urgent medical treatment
because of etihad delay and denial of medical care in confined to a wheelchair for the rest of my life
and loss of bowl motion
this is a srious crime a major airline denying liability to an injured passenger
e-mailed all in charge of airline etihad even ceo but they all pushed me away as if i didnot exist
my solicitor talked to the airline solicitor and told him give this man some money or lets settle the claim
the etihad solicitor replied what do you think etihad is a charity organization
this is the crime of the century

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Update by m ichael
Dec 17, 2010 10:03 pm EST

dear etihad helper and tttt09 i would like dearly to thankyou both for you kind efforts to help defensless people like me words cannot express the effort and appreciation i thank you both o x
i have send supporting emails sent to etihad i hope you get them and read them
how the accident happened is
1/ it was dark poor lighting 12 midnight and far from the terminal lights
2/the passenger stair platform to cabin door sill height difference of about 30cm in depth a big first step out of plane
3 passenger stair either moved or no positioned in correct position because my first leg to make contact with the passenger stairs top platform my foot contacted the rubber cushion which is positioned on the fron of the platform so the stairs dont damage the fusilage of the plane that means the stairs were to far out
4/ it was foggy and the stairs had moisture all over
5/ picture of etihad still practising same dangerous procedure look at the photo i attached magnify it anf you will see the passenger stairs top platform 30cm lower than the cabin door sill height and the platform has uneven surface same thing that cause my accident 3 years ago and etihad still doing the same mistake till some one dies i hope you get the attachment
once again thankyou from all my heart and keep up the good work you both are god sent agels to us thanks michael

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Shannon36535
Foley, US
Dec 17, 2010 10:17 pm EST

Get a lawyer, if you have a valid case and you will be rewarded with your money. I never believe in any company who takes advantage but sounds like you have no choice but to sue them.

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tttt09
Chicago, US
Dec 16, 2010 6:11 am EST
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I have called Etihad customer center 5 times in last 24 hours and I am not able to get to any line after waiting for 30 mins. Very very bad customer service. At one time I felt like someone was on the line but dropped the call. I am calling from a land line in US to their 1888-8-etihad number. Thr is no one there...

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Etihad Helper
AE
Dec 16, 2010 5:06 am EST

Dear Michael,

Thank you for your comments regarding your flight with us. If you would like to private message me more details, I shall be able to investigate this further, and hopefully reach a satisfactory resolution as soon as possible.

Etihad Helper.

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Etihad Airways foreign transaction fee

I made a booking for return flight from Chicago to Delhi on 11/19/2010, at the Etihad Airways website for $2366.34 using my Bank of America Card. At the time of final purchase, the amount was $2366.34 only. Now I have been charged additional 3% foreign transaction fee (which amounts to $70.99). It is an unpleasant experience.

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Bobba
Waukegan, US
Apr 01, 2012 12:52 pm EDT

BOA credit card is very dangerous to use for flight booking

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Bobba
Waukegan, US
Apr 01, 2012 12:51 pm EDT

Using BOA credit card for flight ticket booking is jut poking your nose with knife - Bobba

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sg123456
US
Oct 23, 2011 12:00 pm EDT

I totally agree. The customer should be told that they will be charged the foreign transaction fee. I came to know when I checked by bank of america statement.

Unpleasant experience for sure.

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Etihad Airways rude air hostess

I traveled by Etihad Airlines on October 23rd 20101, from India to Chicago via Abu Dhabi, Flight number EY151. I had asked for non-veg meals, and was served vegetarian by air hostess Eloysa. When I requested for a change of meal, she refused and gave me the veg meal. During lunch, she served me again veg meal, but another air hostess offered non-veg meal. A I began to eat, Air hostess Eloisa came and started questioning me that how can I eat non veg when I refused to eat veg food. She started telling me very rudely that I cannot ask for a food change. Her rude behavior insulted me very much in front of all other passengers and I could not eat the food. I returned the food without eating and starved for the rest of the flight. I have not seen such a cheap airhostess fighting for the food with the passenger. She is an insult to the airlines and must be advised to be polite with passengers.

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Maginoo777
AE
Oct 08, 2011 9:24 pm EDT

I absolutely agree to you MYWAY i bet this is just another typical indian with a british or american passport who thinks she rules the world ! These people are all the same thier brain is stuck in thier ###!

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Etihad Airways missing of items from luggage and luggage broken

Hello there,

I am chandra sahu travelled with my family from chennai (maa) to charlotte (clt) on 6th september 2010 with following airlines

Ey 269 maa - auh
Ey 151 auh - ord
Aa 4111 ord - clt

When I landed in clt, one of my suitcase was broken completely and I did n't find any airway authority to lodge complain at the clt airport because it was late in the night. 2nd thing when I reached home and opended the suitcase found few items are missing.

I can be contacted in the given number - [protected]. please look into this matter and let me know if you have any questions. thanks!

Chandra sahu

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Etihad Airways loan instalment

Dear Sir/ Madam,
I work with Etihad Airways . I took car Loan from your well know Bank Nov 2007 .
I gave all the Cheques in for Dhs 1422 for 3 years and 6 months .
I started getting calls from your Bank Feb 2010 . I contacted your Collection department .
They told me I have an Overdue .
I went to your Emirates Branch In Abu dhabi at AlMuheiry Centre .
Met Mr. Habibollah . He asked me to check with my Bank which is HSBC
and get him all the statements, which I did . There was nothing due so he mailed me
back which I still have saved telling me that all charges have been reversed .
However, today on the 4th Sept 2010 I got an automated call from NBD, that I have
a payment Pending . Kindly assist me in this regard please .
I have always got a confirmation from HSBC that 1422 dhs have been deducted from my account .
Its Urgent .
Shaveta Chopra . mobile no. [protected]

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Etihad Airways 3 emails later and still no response

I booked a ticket for my partner to visit me in South Africa over the December holidays. My partner lives in Italy and I live in South Africa. Once I had booked the ticket, he received an email saying that if he could not provide the proof of the owner of the credit card used to pay for the ticket, either before the flight or at the check-in desk, my partner would not be allowed on the plane. Because I, the credit card holder, live in a completely different country to my partner, it would be impossible for my partner to show the card when he checks in. I have sent one email to their booking centre and my partner has sent two, and over the last week, neither of us have got a response. We are more than willing to provide proof of identity, but nobody seems to be available to help. With no other alternative, I feel this may be the only way to get a response out of the airline. Please could we have some assistance!?

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Guy Liddell
AE
Nov 26, 2010 9:38 pm EST

They will accept a photocopy of the front and back of the card and a signed statement by the cardholder that they agree to the purchase of the ticket specified. I have done this and it works.

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Etihad Airways lost our luggage and completely ignored our claim

Etihad lost our luggage coming back from Pakistan to New York. After filing out lost luggage form and obtaining claim number we were told someone from Etihad will get get back to us as they needed at least 2 weeks to find out what happened to our luggage. After 2 weeks, no word from Etihad so we decided to call the number on the lost luggage claim form. This number was supposedly provided in case you have a question regarding your case. Spoke to the Swiss Post manager and he promised to call us back in another 2 weeks as he supposedly investigate what happened. We never heard from anyone since. He was either away from his desk and on our last contact we were told he was away on vacation. Sent letters and called their various offices and we received nothing but silence from Etihad. It's been 2 yrs now since we took that flight with Etihad and we still have yet to hear from them. Needless to say, we will never ever fly with them.

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Nabil kaldas
EG
Jul 24, 2013 12:33 am EDT
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Trip was delayed for two hours from BNA to ORD causing my connection flight to AUH to be delayed for 24 hours and all what the manager offer is sleeping for 24 hours in Chicago airport

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atere abisola deborah
PH
Apr 09, 2015 11:13 am EDT

Etihad please deliver my blue box to skypark all i have in this world is in there please i beg you it has been two days now im a foriegner in cebu city with no money or clothes i filled out the form and my name is atere abisola deborah please in the name of God deliever my blue box to skypark as soon as possible i have nothing to wear or use without it!

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tamanna hayat
Chicago, US
May 24, 2013 8:33 am EDT
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hi, my name is tamanna hayat, i travel islamabad to chicago, march 20-2013, i lost my bag chicago airport, i contact the eitahad people
the give me tag and the told me, they will send my address, everyday i am call to baggage claim office in chicago nobody respone me, the person name is salma in chicago she told me, she is talking with head office, almost 3 month,
what can i do

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Etihad Airways not crediting the fre quent flyer miles having registered

I have travelled business class on 13th feb 2010 from Hyderabad to JFK(NEW YORK) transitting ABU Dabhi by ETihad airways.While we registered for frequent flyer programme under the instant membership and got #EV-[protected] as my number for enrolment in the programme.And returned to india (Hyderabad)on 22nd june2010.Though my boarding pass both the times contained the Frequent miles number, My account is not to be traced as the airlines unilaterally closed the account in which I should have my miles credited and should have been accounted for my future deals benefitting me.having called the airlines several times, and visiting their ticketing office in hyderabad, I had to register fresh for claiming my missing miles on-line and to my utter dismay and disappointment (after another call to airline Frequent miles programme desk), I am only given credit for return journey under the pretext the claiming of missing miles is only for the period of 3 months preceding the date of claiming.So I felt cheated by the airlines and the world should know how they can cheat the passengers.So my next travel I have decided not to travel by ETIHAD for CHEATING me.Now I have decided to campaign for emirates or air india/british airways/or any good european or american airlines only who run these programmes genuinely.Etihad programme has small print to cheat the gullible air travellers denying the free miles we are entitled to.Please be ware of CHEAT Airlines Like ETIHAD.
regards, Vasantha Chirumamilla

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kochu
Philadelphia, US
Mar 30, 2013 6:14 pm EDT

same thing happen to twice. I traveled with 5 family members. They suppose to credit all account after the travel according to their own site. Since it had happen to me before I asked the employee who was check in about it. And he said it will be credited on all account. When I checked after a month nothing was credited to the account. After the call they credited my account and didn't credited any other account. so I called them back. This time they said they can only credit the return flight and I thought they will be crediting all account as per my request. But this time only credited only my wife's account. And I emailed them back and they are not responding to my e-mail. I am convinced that they are either incompetent or playing a game. I am thinking of getting a lawyer so I can file a complaint againt them for false advertisement.
C.A

Abrahm.

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Kareem Al-Iraqi
CH
Oct 07, 2010 5:26 am EDT

I fully agree
Etihad are cheaters and liars. They write one destination on their tickets then I found myself arriving at another. Beware! I tried to complain but to no avail. I wouldn't recommend them to any one!

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Etihad Helper
AE
Jul 21, 2010 10:54 pm EDT

Dear Vasantha Chirumamilla,

May I suggest you email your details to feedback@etihad.ae, who will ensure that this can be looked into and rectified for you.

Kind Regards.

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Etihad Airways seats not given as per confimation - poor service - bad experience

My family consisting of myself, my wife, 4 month daughter and 2 years son had a very bad experience flying from Toronto-Canada to Abu Dhabi and then from Abu Dhabi to Karachi-Pakistan through Etihad Airways.
We booked baby bassinet seat for our daughter and it was confirmed while booking. When we boarded the ground crew confirmed and issued us the boarding passes but when we boarded we were not given the seats which were confirmed and told at the time of boarding, our seats were given to somebody else. It happened while going and same thing happened again while coming back. I wrote down the complaint letter to their higher management, but nothing happened. which gave me an impression that Etihad’s management doesn’t care about us and our business.
I have travelled through many international airlines but this is the worst airline, mismanaged with poor service. I guess it’s the incapability of the management to handle the complaints and it’s lacking coordination between their departments.
I, SUGGEST DON’T TRAVEL THOUGH ETIHAD AIRWAYS, YOU WILL BE HIGHLY DISAPPOINTED .

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Atif Sahid
CA
May 25, 2012 12:35 am EDT

Etihad Airways ***SUCKS*****

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Etihad Airways eithad airways lost my baggage

29 april 2010 I was travling isb to abudhabi conection abudhabi to toronto

The poor service of eithad airways have lost my baggae both of them which I checkin one baggage they sended on next flight and other one they cant trace becouse thr management is so poor all they do just wait for the next flight which come toronto and then they call me that oh on this flight ur bag didnt arrived
Now they consider my baggage after 21 days as lost baggage
And some one returned my calll and told me airline can pay you 450$ which I dennined to take becouse the stuff in by baggage is more then 3000$ and now they are saying we dont care what u have you have to insurace ur luggage if you have expensive stuff

What are my options airline said we pay on 20$ per kg and your bagg was 24 kg so we will pay you 450 $

What are my options to get money from them atleast 3000$

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Wali Imran Khalil
PK
Mar 09, 2014 11:03 pm EDT

My baggage was also lost by Eithad air during flight from Newyork to Abudhabi to Islambad. Now they are giving me 460 $, which is nothing. My file number is ISBEY15824. Please some one advise me what to do
regards

Wali Imran

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Etihad Airways baggage mishandles

I have travelled on Ethihad Airways from Hyderabad, India on 28th Feb.

The flights travelled:
EY275 --Hyderabad to Abu Dhabi
and EY41-Abu Dhabi to Dublin.
File Reference Number is DUBEY10510.
The items and the net value of those items are given below.
The net value of all these items is 1440 EUROS.

The baggage was an hand baggage and they asked me to check in as I had an laptop bag. The hand baggage was full of costly items and more essential items and this baggage was mishandled by the Etihad Airways and there were no consideration taken to return the baggage. The service was very poor.

The baggage tracing was stopped before 3 months and there were no actions taken to trace my baggage which is totally unfair.
The settlement provided by Etihad Airways is very less and the service for tracing the baggage is too poor.
There were no proper consideration to trace the baggage.
The baggage could have been easily traced as I have kept all the documents(Passport, visa, ID proofs ) in the baggage.
My contact details:
Name:Sivanandi Nattamai Malli Sundar
Mobile Number:(+[protected]

An lost baggage needs to be traced for 3 months according to procedure but they stopped it in the middle.
Please provide valid reasons for stopping the baggage tracing earlier and please resume the baggage tracing to identify it.

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Naveen S
IN
Jul 23, 2015 6:38 am EDT

We travelled from DFW-HYD via Frankfurt on Etihad Airways on July 17th. We did not receive one bag. No response from them.

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This review was chosen algorithmically as the most valued customer feedback.

To whom it may concern, Re: booking reference: x6ryi3; ticket number: 607-[protected] 607-[protected] 607-[protected] I am writing to report the hardship I had to put up with etihad airways. I have purchased the above referenced tickets online at etihadairways.com. when I went to the airport to board the flight with my family (had an infant daughter with...

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Etihad Airways customer service liars

Etihad service was dismally punitive against us. Bad enough that the web site did not accept our credit cards; it lied to us by saying we were timing out, with 10 seconds of processing. We tried from 2 different computers and servers. Then we were told we had to drive across town to purchase the ticket; we were told we could not purchase the ticket at the office Etihad at the airport. When we arrived at the office, agent Afrah Al Dhanki lied to us repeatedly for her own personal enjoyment. She stated that the web site did not work and was being repaired; only the customer behind us came in with a ticket he just purchased from the web site. Then she offered us a ticket at 50% more than what the web site offered. She said this was the best she could do...until we asked for alternate days. The price came down, but was still more expensive than the web site price. Finally, we asked her if my passport and frequent flier information were on the credit card purchased ticket. She assured me they were. But the passport number was not memorialized, instead my partners credit card number was used as the identification for check in. Upon asking Afrah if I would have to produce the credit card number upon check in, because the actual card would not be in my possession as I am travelling and my partner is staying home, Afrah responded that "no credit card information will be required for check in." She then apologized for the web site not working. When we got home, the web site still was offering the lower priced ticket. We called Abu Dhabi call center after figuring out the Call Center is in Abu Dhabi and not Oman (because Afrah jotted down the Call Center number without a country code). The call center in Abu Dhabi confirmed I would have to provide credit card verification on check in. It is bad enough that one can not use the web site, it is badder still that one has to drive across town to buy a ticket when the logical place to buy an airline ticket would be at the airport. What is really bad is being lied to, face-front and personal to the satisfaction of Afrah and the detriment of Etihad customers. How does an airline stay in business offering this level of deception. How does this employee maintain a job after maliciously lying to a paying customer? S and E in Oman

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ecustomer
Grayslake, US
Mar 23, 2011 10:43 pm EDT

I've had similar experience with Ethiad airways. I had to book tickets for my parents in india to visit me in US. While booking the tickets online they payment was to be made in indian rupees instead of dollars because the origin of the journey was from india. So i had to borrow the debit card of my friend in india and book the tickets. After the booking i get an email with ticket confirmation and also an email saying if my parents cannot show the debit card used for ticket purchase while boarding they wont be allowed to board. I called the customer service and explained my situation and told them since its my friend's debit card my parents wont be able to produce it for verification while boarding. The customer service is absolutely useless they keep repeating the same sentence like parrots instead of offering any solution. The soltuion they offer is..produce verification or loose the moeny. What i dont get it..how can someone charge me for a ticket and still not give me a ticket that i can use. My arguement was either give me a ticket without these damn comditions or dont charge me until i satisfy the conditions. They dont agree to either..they want to charge me but yet not give me a ticket. This crazy policy is costing me 2000 dollars..i'm surely not going to let this go...they are going to have to fight it out in consumer court...

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Dispertion
Chicago, US
Jan 07, 2011 8:40 am EST

feckless bumble ###s at the transfer desk at abu dhabi

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ExecFreq Flyer
GB
Jan 05, 2011 4:51 pm EST

I can vouch for the intransigence, maliciousness, and incompetence of the service staff at the transfer desk at t3 in abu dhabi. I had a miserbale humiliating experience, my complaints were treated with indignance and I was threatened punitive measures. Etihad has no valid, fair, method to file customer complaints.

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About Etihad Airways

Screenshot Etihad Airways
Etihad Airways, the national airline of the UAE, offers international flights to various destinations. Their services include economy, business, and first-class travel options, alongside cargo transport. Etihad also provides a loyalty program, Etihad Guest, and additional services such as airport lounges and chauffeur services for premium passengers.
How to file a complaint about Etihad Airways?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

Overview of Etihad Airways complaint handling

Etihad Airways reviews first appeared on Complaints Board on Jan 16, 2008. The latest review Delays, cancellations and compensation was posted on Oct 8, 2024. The latest complaint No more Etihad, I now fly Emirates was resolved on Aug 29, 2024. Etihad Airways has an average consumer rating of 4 stars from 1415 reviews. Etihad Airways has resolved 978 complaints.
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  1. Etihad Airways Contacts

  2. Etihad Airways phone numbers
    +1 (800) 266-7883
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    Spain
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    Switzerland
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    +65 68 185 555
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    +63 27 926 044
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    Philippines
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  3. Etihad Airways emails
  4. Etihad Airways address
    New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, United Arab Emirates
  5. Etihad Airways social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 15, 2024

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