Menu
For Business Write a review File a complaint
Etihad Airways

Etihad Airways review: Open ticket validity

T
Author of the review
6:53 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Had a return flight booked in April ‘22 from Melbourne to Dublin, business class with Etihad whom I have flown with for many years,

I had to change the return date twice due to health problems.

On the second occasion, I was advised by Etihad Customer Service that I could have $1700 of the ticket price of $10,000 refunded or pay an additional amount of $2050 to purchase an ‘open ticket’ which was unrestricted.

This seemed like a sensible and good economic option and I paid the extra $2050.

When I tried to use the ‘open ticket’ for my return flight, I was told different stories.

1/ that the ticket was valid to October ‘23 but he was having problems completing the booking on their system and to call back

2/ When I called back, I was told that the same ticket was only valid to June ‘23 and I therefore couldn’t use it at all but they would try to compromise as I had not been told of a limited timeframe. The customer service agent would call me back. She didn’t!

3/ I contacted Etihad through their, very cumbersome, feedback forum as advised. They do not have an email address for complaints.

I received a reply by email from Jovana, with the complaint number: Feedback CRM:[protected], who said that the open ticket I had purchased with the additional $2050, was only valid for one year from the date of the original flight in April. She tells me this on 25th July 2023.

Jovana apologised rather insincerely and ‘looked forward to welcoming me back on board’. It was a rather patronising email.

In summary, I paid $12,000 for a flight from Melbourne to Dublin.

I responded on 26th July and explained yet again that, when I paid the additional amount for an ‘open ticket, I was not advised of any time limit and felt the least Etihad could offer was a compromise in the form of an additional small amount to allow me to complete my return flight.

To date, I have received no response.

I have tried to use the ‘feedback forum’ to contact Etihad but it will not accept the complaint number I was given and states it is invalid.

Desired outcome: Refund or same class ticket got return to Australia

0 comments
Add a comment

More Etihad Airways reviews & complaints

Etihad Airways - Booking cancelled not refunded 26
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Etihad Airways - Double charging! 94
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Etihad Airways - Poor service during flight diversion 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Etihad Airways - unethical behaviour by staff 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Etihad Airways - service deficiency
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Etihad Airways - bad customer service and causing unwanted stress
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Etihad Airways - missing baggage
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Etihad Airways Contacts

  2. Etihad Airways phone numbers
    +1 (800) 266-7883
    +1 (800) 266-7883
    Click up if you have successfully reached Etihad Airways by calling +1 (800) 266-7883 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +1 (800) 266-7883 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +1 (800) 266-7883 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +1 (800) 266-7883 phone number
    United States
    +44 345 608 1225
    +44 345 608 1225
    Click up if you have successfully reached Etihad Airways by calling +44 345 608 1225 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +44 345 608 1225 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +44 345 608 1225 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +44 345 608 1225 phone number
    United Kingdom
    +971 25 990 000
    +971 25 990 000
    Click up if you have successfully reached Etihad Airways by calling +971 25 990 000 phone number 1 1 users reported that they have successfully reached Etihad Airways by calling +971 25 990 000 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +971 25 990 000 phone number 1 1 users reported that they have UNsuccessfully reached Etihad Airways by calling +971 25 990 000 phone number
    UAE
    +66 27 873 377
    +66 27 873 377
    Click up if you have successfully reached Etihad Airways by calling +66 27 873 377 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +66 27 873 377 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +66 27 873 377 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +66 27 873 377 phone number
    Thailand
    +34 910 507 223
    +34 910 507 223
    Click up if you have successfully reached Etihad Airways by calling +34 910 507 223 phone number 3 3 users reported that they have successfully reached Etihad Airways by calling +34 910 507 223 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +34 910 507 223 phone number 5 5 users reported that they have UNsuccessfully reached Etihad Airways by calling +34 910 507 223 phone number
    Spain
    +41 844 002 211
    +41 844 002 211
    Click up if you have successfully reached Etihad Airways by calling +41 844 002 211 phone number 2 2 users reported that they have successfully reached Etihad Airways by calling +41 844 002 211 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +41 844 002 211 phone number 3 3 users reported that they have UNsuccessfully reached Etihad Airways by calling +41 844 002 211 phone number
    Switzerland
    +27 860 123 150
    +27 860 123 150
    Click up if you have successfully reached Etihad Airways by calling +27 860 123 150 phone number 5 5 users reported that they have successfully reached Etihad Airways by calling +27 860 123 150 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +27 860 123 150 phone number 6 6 users reported that they have UNsuccessfully reached Etihad Airways by calling +27 860 123 150 phone number
    South Africa
    +65 68 185 555
    +65 68 185 555
    Click up if you have successfully reached Etihad Airways by calling +65 68 185 555 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +65 68 185 555 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +65 68 185 555 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +65 68 185 555 phone number
    Singapore
    +35 170 720 1585
    +35 170 720 1585
    Click up if you have successfully reached Etihad Airways by calling +35 170 720 1585 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +35 170 720 1585 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +35 170 720 1585 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +35 170 720 1585 phone number
    Portugal
    +63 27 926 044
    +63 27 926 044
    Click up if you have successfully reached Etihad Airways by calling +63 27 926 044 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +63 27 926 044 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +63 27 926 044 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +63 27 926 044 phone number
    Philippines
    More phone numbers
  3. Etihad Airways emails
  4. Etihad Airways address
    New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, United Arab Emirates
  5. Etihad Airways social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024